Scentmall.net — perfume did not arrive
DO NOT USE SCENTMALL.NET I ordered perfume from this website and after waiting 2 weeks they sent the wrong perfume. They tried to pursuade me to keep the wrong perfume but I requested a replacement. I WISH I HAD ASKED FOR A REFUND AT THIS POINT!!
I was assured that once I posted back the incorrect perfume at my cost, registered post to an address in Bulgaria I would receive the perfume I had ordered which i was assured was in stock . i was given a date that it would arrive with me, it didn't come.
I also noticed that my order had been processed through my bank account in Euros instead of pounds sterling which the website offered, with the conversion rate I had paid £5.17 more than I had agreed.
I called the support centre and spoke to Kat, who I had spoken to 3 times previously and she assured me that if I allowed another day and the perfume still had not arrived that I would be entitled to a full refund including the cost of returning the incorrect perfume.
She also agreed that she would email me to confirm this promise in writing.
I have since sent 3 more emails and have not received a response.
I then went onto the website to try to process a 'refund request' via the site, which is the way you are required to do this.
Instead of being taken to the 'refund page' I was taken to a list of 68 people's names, dating from May of 2010 and I was able to access details of their complaints, which range from 'my order has not been delivered' to ''delivery of the wrong perfume' to complaints that the perfume or aftershave was fake. I am sure this should not have been accessible and now I am concerened about the safety of this website.
I also searched the net for other complaints and can see that there have been complaints about this company and www.scentmall.co.uk when i checked registration date it showed June 2010 so I wonder if they trade under one site domain then change to another.
I have registered a complaint with consumer trading www.ukecc.net who pledge to contact the company but there is no guarantee that they will be able to make them refund me.
There has to be some way to flag this company on the net to stop them trading.