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4.3 6140 Reviews

How responsive is Letgo's customer service?

4 Resolved
1139 Unresolved
Absolutely frustrating 🫠
It's quite possible that Letgo is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Letgo's silence.
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Letgo reviews and complaints 1162

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Newest Letgo reviews and complaints

ComplaintsBoard
J
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo wvron

This guy is harassing me and using slander I will not tolerate this kinda abuse on this site and I have reported him to you guys here on let go and if you do not remove him and his reviews of me on this let go site I will be forced 2 file a lawsuit with let go and this guy who is calling me a pedophile on my reviews his name is Ron Fowler and goes by WVron on let go I want this taking care of today or like I said I will be contacting my lawyer and filing a law suit so hurry up I'm not real patient at all!°!°!°°@@@@

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Update by Jordyjohnson
Aug 28, 2017 8:32 am EDT

Wvron is harassing me and using slander calling me names and making up lies on my reviews you guys better take care of it his name is Ron Fowler on fb!

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J
11:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo app doesn't let me post my item

I have not posted my car. I don't know why it won't let me post my item, this app is not
letting me post . It keeps saying i got flagged for duplication. How can it be duplicated if I've never posted it ? Is
there anyway I can get help fixing this problem.

My post description is "Need to sell my 2003 325ci bmw, just bought a new one(: everything is great on the car, just needs new breaks. Has 174000 miles
AC& heated seats work perfect.
Tags up to date.
Just has 2 small dents on fenders and inside middle compartment can be replaced easily. "

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Mirl
, US
Jun 02, 2018 11:08 pm EDT

How much u asking? Cause I'm looking for a vehicle but I only got a 1, 000 bucks

ComplaintsBoard
G
7:58 pm EDT

Letgo requesting to resolve an issue required - peer review issue

Website: Letgo.com - Canada BC Vancouver Region

I recently submitted a review of a buyer, who gives low ball offers, then the buyer come back with an immediate review of me, saying that I'm not trustworthy. - when we haven't done any transaction.

how does trustworthiness established when and transactions not taken place?

Buyer user name: Pei H

Please resolve this issue for that this review from the buyer is unjust, and erroneous.

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Update by GenuineReview
Aug 27, 2017 8:31 pm EDT

I believe something is really wrong with letgo.com's peer review system. reviews of others should be anonymous, otherwise purpose of genuine review of a seller/buyers' profile is defeated. - how the star of a seller/buyers profile is rated will not be based on truth, but rather response of how the other party has rated you.

I believe this is a serious issue that is worth to mention to the upper management team.

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U
6:55 pm EDT

Letgo people

Hello
First thing I would like to say is your guys app is awesome. I applaud and appreciate the free download
There's not very many things left that are free to use without some sort of a catch
I'm really curious how the whole process works. I bet it takes a lot of work to put everything and keep everything together see you must get paid as you definitely should. With Let It Go being so popular now I'm really impressed that there is not a small fee or packed with ads.
I have a small service business that I'm just starting. With this I talked to lots of different people throughout the day and recommend Let It Go every chance I get
It would really be awesome to be a part of something so great
The free section is full of what seems like awesome people taking their time to give something to others. Some actually inviting people into their homes life's and surroundings just to give something away possibly for a good feeling of helping others.
What sucks on all these great things are contaminated by individual actions bringing down the hole team of people working hard to keep it's great thing going.
I really do have a lot more to say to this but would like to get to my point as I appreciate your time and don't want to waste it.
I see a lot of people post in the free section just to trick, manipulate, straight up sucker people into looking at their ad.
Add it up countless hours waste of people's time clicking on her ad reading the words just to find out it is a trick, gimmick, scam, fraud, false advertisement, Hustle, fake, set up, lie luring unsuspected Let It Go users.
These people are either unaware or don't care. Have no etiquette probably cut people in line, Drive in the passing Lane slow, throwing the trash out the window, self-centered basically polluting human population.
These words may seem a little harsh but we're surrounded by many in our everyday lives. The little relief from all this is things like Let It Go we're as far as I can see, straightforward no fine print is what it is great app.
You guys are awesome and I hate for other people to bring down the hard work you must put into it.
I am a very busy person I haven't taken advantage but definitely enjoy looking through your free section. When I see a situation of what says free and is not free I take my time to report.
I'm not sure what actions are taken after that I hope it is useful to you and your team to remove this contamination.
I'm sure for every ad you remove there's 50 more that are placed. These people who do this or basically invisible and I'm sure that is a thought in their decision to do so.
I know there's a fine line between privacy, safety and exposure. Unfortunately it's all the bad people that makes these concerns a reality.
Anyone knowingly using your app your reputation diminishing all the positive hard work only for their own selfish gain should somehow be publicly exposed As You Are and everyone who represents and cares about Let It Go. I believe you should publicly promote a harsh consequence to defer any negative actions to another place. All the scams manipulators and people using Let It Go for their own advantage will move on to an easier Target with no consequence
Basically representing standing up for and inviting all the good people
To a safe place it has zero tolerance for anything less than. Huge promotion
Let It Go will not let it go anymore. People violate for what you stand for you'll do whatever it takes within legal guidelines to expose, fine, publicly humiliate, somehow someway defer
Negative people away
Let It Go has built popularity. With this their voice can be loud and heard by many. I believe it would only build your company value and reputation two maybe even go as far as starting a foundation dedicated to protecting online victims from fraudulent actions
Let It Go being the one that stands up not only for itself but for others. I believe you have an opportunity with the power you have gained. Please Let It Go be the one the only one that stands High proud and strong to help diminish and protect good people doing good things.
I have many ideas and would love to be a part of something so great.
I really appreciate your time and thank you for reading my words. Any feedback would be greatly appreciated I hope somehow someway I've sparked an interest, curiosity possible ideas. Really I would love to set up a meeting to promote some of my thoughts making Let It Go possibly go down in history as far as standing up for innocent people in this new world of online life.
Again thank you for your time
My name is Gary
Phone number is [protected]
Hope to hear from you soon have a wonderful day.

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J
1:59 pm EDT

Letgo letgo clothing scammer, fake clothes and bad reviews

This seller offered to trade me his Supreme Hoodie for mine and when I suggested that his were fake ( with evidence) he reported me for everything he could, left a horrible false review and he also blocked afterwards. This seller has ruined my experience as a first time seller on LetGo.

This seller's link is https://us.letgo.com/en/i/supreme-olive-box-logo-hoodie_fe42fa73-2b2b-4f05-9fdd-465bdd58f1b8

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T
11:23 am EDT
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Letgo seller fraud

I bought something. It was broken. The seller sent so many emails with times he would meet me but never showed.
He promised a refund but again never showed.
I sat around and waited 4 specific meeting times.
His excuse is that he is in a bad way and owes $50, 000 dollars but he will make this right.
He keeps promising to come and check what he sold me and if it truely doesn't work he will give me my money back.
His name is Alexander in my account.

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Update by Teamrickjavier
Aug 26, 2017 11:24 am EDT

Letgo is a new company but with so many complaints and no one to help you it will soon be an old company.

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B
6:26 pm EDT
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Letgo scammed by a member

While searching for an Ipad to purchase I came across a good price for a solid product. After we swapped the product for $100 I found out that I couldn't get into the Ipad and I didn't have the information to log in. I went to message him and he blocked me so.I could not get in touch with him. I went to the Apple Store and there was nothing they could do for me because there was no original proof of purchase. I am outraged and would like to be refunded and make sure that this person can not do this to any other member.
"Portage county" is the members name that scammed me and I would very much like to be refunded my $100. Thank you.

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4:17 pm EDT
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Letgo glass tobacco pipe

You guys are not letting me post my 100 percent clean tobacco pipes. Please fix it or me and my friends are done with letgo app. I have had this app before and have sold all that type of stuff and never had a problem.i see everyone els selling the same tging im trying too. So why is it that you will not alow me. Ill give you guys 24 hours to fix the problem . if it is not fixed . i will convince all of my friends to use a different app.

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K
10:19 am EDT

Letgo let it go

Hi my name is Kent lowery I am a police officer in town of pembroke there was a guy I was gonna meet yesturday but he put me on run round and at dark he was gonna meet so I went to lumberton to meet he didn't show when he said then he text said he was coming I didn't get it because I think it was stolen he had monitor, keyboard, mouse, and the main box it was pouring rain he drove it in a scotter so he wrote a review that it's not true I would like that to be removed everybody gonna be scared to meet me because of that saying I robbed him had a gun if you can please remove this im a police officer I don't like what he wrote on my review please take it off and block Bobby of saying anything on my account thanks.

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S
9:42 am EDT
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Letgo a horrible seller!!! pornographic comments.

This seller is unacceptable and this seller needs to be banned.
Date 8/25/2017
I have attached a copy of the e-mail. This seller should not be e-mail people back this stuff. I am trying to sell my items and all this site seems to be is another trashy craigslist. if this does not get handled it will never use this site again and report this site. THANK YOU!

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9:36 pm EDT
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Letgo name: michael schaps, address: 675 nw 17 st, apt 408 / miami fl, 33136

Dear letgo support team:
1). Address: in letgo my address appears in homestead, 33030.

But my address is in miami, 33136
675 nw 17 st.

I changed it 3 times to my real addres in miami, but it changed it back to homestead.

2). I needed to take the picture using a flash, but it didn't let me. Therefore the blue super filter looks very dark.

Please help!

Thanks in advanced,

Sincerely,

Michael schaps

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R
1:50 pm EDT

Letgo customers lied on negative review

I asked if a product was still available and the seller told me it was, I asked if I could pick it up the next day and he said yes. Unfortunately my husband did not want me to buy the item so I messaged the seller right away and said that I had to cancel (early that morning when I was planning to pick up later that evening) and to sell to the other people giving him offers instead. He lied on my review saying that I told him to keep holding the item and kept cancelling last minute. Which is not true and it hurt my reviews a lot. I try to be as respectful as possible on the app. Is there anyway I can remove his review? I don't find it fair that people can be untruthful and hurt other people's chances of selling items. I believe he is leaving a negative review to get back at me for him not being able to sell his item to the supposedly multiple offers he received. Please email me right away to make sure this can be fixed. [protected]@gmail.com

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12:15 pm EDT

Letgo iphone 7

Hi my name is jordan, I have been usin the app letgo for quit some time. It came a time when I wanted to upgrade my ophone 6 to a 7... Long story short I found this good deal by someone selling one close to where I live everything in the post was legit clean iphone emei and all long story short when I bought the phone he had claimed it lost or stolen already so when I went to activate it they had told me its stolen... Its not stolen when I payed $380.00 for it... Money doesnt grow on trees... So I had contacted the seller and he had blocked me so im [censor] out of 380.00 because their are scamers on here! Very disappointed

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D
11:45 am EDT
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Letgo user on letgo

I sold someone something on letgo it looks like he didn't read the description that one of the items doesn't work and requires a spring in order to work.. he gave me a bad review saying I ripped him off so I wrote a review back defending myself.. now he has been messaging me threatening me that he knows where I live and he does know where I live because I gave him my address to pick up the item which was a bad idea not knowing that he was a crazy person. Now he is threatening me and the people in my household. I need to help to get the persons information to report him to the police.. please email me back as soon as possible amir.[protected]@gmail.com

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K
11:12 am EDT
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Letgo I have three things for sale in there and it's mark soul and it is not

All three items I have in there are marked as sold I've done everything you told me to do to mark it back as for sale and it still marked as sold I'm taking everything off now you telling me my complaint is too short all I can say is you guys keep marking my stuff as sold and it is not I have received no money nobody contacted me and I can't change it I have tried six or seven times

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2:26 am EDT
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Letgo bump up feature

i bumped up and paid $1.99 for bump up of my Toyota Camry on 19th Aug, 19th Aug and 15th Aug. Only 1 time it actually bumped. After payment from using Google when the webpage return the details were lost and it did not bump up twice. Can you please refund for the times it was not bumped up.

Also, there is no visible improvement i see by using bump up feature in terms of number of customer increase etc. pls see that data for your academic excercise

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J
11:50 pm EDT

Letgo ps4

Seller said the item works and that there is nothing wrong with it in her discription. I made sure to ask her again if there was anything wrong with it. She also asked me “is that all you have”, when I offered 130$ for it. I told her I can do 140 the most and she agreed. So when she mentioned all you have I figured something was up. Met with her and talked to her about the item as she states there is nothing wrong. It Turns out the HDMI doesn't work and I was receiving no picture to the tv. She then blocked me as I asked her if this was a problem for her. I was scammed and would like money back as I can’t even contact her or anyone for help.

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10:54 pm EDT

Letgo baby monitor

I purchased a baby monitor from a seller named kellie Ann her location says Dix Hills, USA but her exact address is 1230 Fairbanks ave bay shore. she posted two Motorola "wireless" baby monitors for sell for the price of $60. We negotiated the price to $40. I asked her before taking the 30 minute drive to her location what the condition of the monitors were and she told me "Perfect" so of course I believed her. I told her my husband was going to go pick it up around 7/7:30 pm and she told me that she was heading out to dinner at 7:15 pm so to get there before that. So of course my husband drove out there as soon as he could and got there right on time. She handed him the monitors and he asked her multiple times if they actually worked and she repeatedly said yes. He wasn't able to try them out because she was in the car heading out for "dinner" I'm assuming. So when he gets home we turn them on to try them out and one monitor turned on but I wasn't able to hear any noise and the other monitor didn't turn on at all. So I gave it some time I told my husband because they are used maybe we should let them charge a little. So we left them charging for about an hour and it made Zero change. Not only that but they were supposedly "wireless" and they weren't! So I messenged her letting her know the problem I'm having and she completely ignored me. So I messege her again and she argues back that she paid $300 for them and that they were working just fine a week ago. So by the time I got to reply her back she ends up blocking me. So now there's nothing I can do. She literally took my money. She doesn't deserve to sell on the app!

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Jodi Lynn
, US
Aug 22, 2017 11:42 am EDT

And letgo will do nothing!

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A
9:58 pm EDT

Letgo ian harmon's imac computer

I was looking for a good computer for school and I came across his but it was pricey. I liked it and contactid him to see if it was still available. He said "yes, would you like to come by and take a look see" I felt uncomfortable so I said, no thanks anyways. After he called me a time waster and when I replied "what?" I got a review from him saying I was a time waster and not trustable and rated me 1 star which mad me upset and I feel as though I did nothing wrong. I would appreciate it if his review is erased and that he is kicked from letgo

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1:19 pm EDT
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Letgo scam

I made a purchase this morning for an iPhone 6 Plus and when I got home, I noticed that my newly purchased phone was making static sounds. I get it check to find out that's it's a software issue. I asked to meet her again to get my money back and I got no response. I went back on the site and saw it was under inspection. Can I have my money back?!

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Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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