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paid and not received my parts
Three months ago I ordered a hood cover for Jaguar E-Type in SC Parts Group.
I gave my credit card details to confirm my order and I have not received the order .
Every day I send emails to ask to my order and they say that it's coming.
They don´t cancel the order, don´t return the money and I don´t have the part.
I do not recommend this company
They are liars
Very very bad service !
parts supply for ah sprite
Request for parts for AH Sprite
28/8 Requested parts. 4 x valve seat inserts, 2 x gearbox interlock WASHERS.
30/8 Requested amount paid.
1/11 Parcel recd containing 2 x valve seat inserts & 2 x interlock COLLARS with part nos which have no relationship to the relevant gearbox.
2/11 Email sent re above . CL requested photo of valve seat inserts. Photo sent showing part no. Copy of BMC parts catalogue gearbox page with correct and incorrect parts annotated.
30/11 Request for payment received
1/12 Payment sent - incorrectly as I had already paid for the parts.
To date No correct parts, no refund, no correspondence.
Do they know what they are doing?
STAY AWAY FROM THIS COMPANY
We are a Belgian company that rebuilds engines. We did business with SCparts for years. Unfortunatly we don't know what is happening now. They lie, they scam, take money from your creditcard for things they don't send ... and the list goes one.
This company is one to AVOID. They scammed us for thousands of pounds and we are very anxious to get this back one way or another.
There is a facebookgroup regarding this and we feel this is a good way to get things started to stop them. Join there, spread the word in local internetforums ... do whatever you can so unknowing people don't have go trough this.
Join here: http://www.facebook.com/home.php?#!/group.php?gid=125351960819613
The complaint has been investigated and resolved to the customer’s satisfaction.
Is SC Parts Group legit?
SC Parts Group earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for SC Parts Group. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Scparts.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Scparts.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Scparts.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- SC Parts Group has been found to only resolve 33% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- The website belonging to SC Parts Group has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The website associated with SC Parts Group sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to SC Parts Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivery failure
Have two incidents with this company! Three years ago I ordered 12 pistons to my Jaguar. In that case I got the parts, but three different brands with over 20 grams difference, therefore not usable. After returning these they lied for two months about the shipment of new ones, ending up with the info that they could not find new ones. After waiting for all that time, I called SNG Barratt and got 12 new ones the next day! I never got the money back, but succeded in getting some parts instead, though in the end I lost on the deal.
Last Oktober I decided to give them a second chance, even if I suspected that it could go wrong. I needed a very special part, a gulp valve not possible to buy new, and they claimed to have one exchange unit in stock. This was even stated in their parts list! They charged me £ 208 the day after, and I sent my old unit to them. After that the story repeats itself. Only lies and no part. Everytime I call, the part is definitly on it´s way. I have now sent the matter to my lawyer!
Peter
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just had the same from SC parts, they took 2 weeks to send the wrong parts, promises, promises, promises, charged me twice ( overcharged on carriage) and then charged me more money on my VISA a week later for nothing, I asked for a refund, they would only give me one if I sent a copy of my VISA statement !... no chance. I have since spoken to other people in my club, who have had the same experience with them and had to cancel their cards, Now cancelled my card and took it up with VISA direct, much hassle. DO NOT GO NEAR THIS RIP OFF COMPANY, and if you have ever dealt with them ... watch your VISA statement !
Non collection and no return of money
I ordered parts for an MGC and was assured that the parts were available and would be sent the following day. Despite repeated phone calls it took about ten days for the parts to arrive. The parts were for an MGB and not for an MGC This was reported to the company immediately and I telephoned. I was told that the correct would be sent. I phoned several day...
Read full review of SC Parts Group and 5 commentsItems paid for and not received & failed to refund money
SC Parts took my bank card details and charged my card for the goods I ordered. They promised delivery next day and indeed I paid for the next day service. I never received the goods from SC Parts and now I have lost over £2000 and having to go to court to recover this. I have heard the same stories now from many people who dealt with SC parts group...
Read full review of SC Parts Group and 16 commentsOverview of SC Parts Group complaint handling
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SC Parts Group contacts
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SC Parts Group phone numbers+44 129 384 7200+44 129 384 7200Click up if you have successfully reached SC Parts Group by calling +44 129 384 7200 phone number 1 1 users reported that they have successfully reached SC Parts Group by calling +44 129 384 7200 phone number Click down if you have UNsuccessfully reached SC Parts Group by calling +44 129 384 7200 phone number 0 0 users reported that they have UNsuccessfully reached SC Parts Group by calling +44 129 384 7200 phone number
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SC Parts Group emailsenquiries@scparts.co.uk100%Confidence score: 100%Supportterry@scparts.co.uk94%Confidence score: 94%sales@scparts.co.uk80%Confidence score: 80%salesnonewsletter@scparts.co.uk79%Confidence score: 79%scparts@scparts.co.uk77%Confidence score: 77%
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SC Parts Group address14 Cobham Way, Gatwick Road, Crawley, England, West Sussex, RH109RX, United Kingdom
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SC Parts Group social media
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