SBI Bank / online banking account

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I received a pre printed kit from the bank 2 days back.and from y'day m trying to login but not been able to do so..everytime the kit number is said to be invalid.wot to do in this case?????????????????i am reli frustated.i called the bank ut they r showing no interest in this case and getting angry when i ask for their assistance.please pay attention to this problem of mine.
email id:[protected]
online banking username:[protected]
kit number:H096302306

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