We paid off our mortgage through a refinance. Yet, Saxon still made two attempts to take our money, costing us $400+ in NSF fees. They have our money now, and are requiring us to jump through hoops to get our own money back. In the meantime, my money sits in their account earning interest. That money belongs to me. There incomprehensibly rude customer disservice reps tell us alternating stories depending on who answers the phone. They can't overnight us a check. They CAN overnight us a check. Which is it?
On several occasions, when we were making a payment in the nick of time to avoid a 30 day late, they refused our payment unless we told them exactly when the next payment was to be made. We were thus late, which they reported to the credit bureaus. This negatively affected our ability to refinance our loan. How can they refuse legal tender for payment on a debt? These people also felt it necessary to lecture me and my wife on our personal finances. Who the hell do they think they are? That is none of their business. They obviously did not consider us as "customers" any more than the local mafia don considers the small store owner to whom he loaned money a customer either.
I am definitely interested in being involved in a class action law suit. I have contacted an attorney - Attorney Derrick Howard @ Derrickhowardesq@aim.com or you may call him at [protected].