Savvibuy / My order has not arrived

United Kingdom Review updated:

My name is Gemma smith I place an order in Hi I placed a order on the 15th December 2016. My order number is svv22299573. I haven't received my order which stated in email my items would be delivered on 23-12-16. I also paid for fast track delivery to receive my order in the 23rs December. Please can you let me know what is going on I have emailed several times and not getting a response. I would like a full refund I'm very disappointed and will never purchase anything from this site again.
Thank you
Gemma smith

Jan 14, 2017
Sort by: UpDate | Rating


  • Le
      18th of Jan, 2017

    Sorry to hear about your retail company complaint with Savvibuy, if you wish we can help resolve this for you easily and quickly. Our new online Law Firm Go Complain offers a one-off fixed fee legal complaint service for only £29.99 for goods bought up to the value of £3, 000.

    We appreciate that some goods are low value but a refund can cover the cost and sometimes its simply about the principle and unfortunately, often the only way to make companies take note and improve their goods and service is a legal or official route that cannot be ignored.

    For this we handle everything about your complaint from calls to correspondence direct with the company, whether it’s a return, refund, exchange, delayed delivery/non-delivery, credit note, mis-sold to you, terrible customer service or faulty goods, both in store and online. You simply submit the complaint to us and we manage it on your behalf, removing the time consuming calls, emails and stress so you can get on with your life.

    Please be aware that we are a SRA registered law firm not a claims handler or administration company we offer a legal evaluation, advice and service for your complaint all within the fee.
    For any refunds or compensation we may win for you it goes directly to your bank account and we do not charge any extra fees, just the one-off fixed fee taken at application.
    As a law firm we can also escalate your complaint through the courts if we feel you have a strong case.

    All you need to do is complete our online form and upload any photos of correspondence, receipts and the product and we take care of the rest.
    Simply visit and start your complaint now, and then relax.
    Thank you

    0 Votes

Post your comment