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1.1 177 Reviews

Shaw's Complaints Summary

4 Resolved
172 Unresolved
Our verdict: If considering services from Shaw's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shaw's reviews & complaints 177

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D
11:02 am EDT

Shaw's prescription

Gave prescription to pharmacy, they could not fill it. They put order in but pills did not show up until prescription expired. Know they say they cannot fill it because the computer says it's past the expiration date.
I gave them the prescription before it was expired, know they tell me I need to go back to the doctor to get a new one.
This is not right.
Location of Savon pharmacy 330 east Benton St.

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12:13 pm EDT

Shaw's produce

So I came in 3 days ago and brought a red pepper, went to cut it open and it was mold. I have pictures and I'm not to happy. The picture I'm sending on the right is the pepper I brought and the left is one I already had. I'm not sure what you can do but I never had a problem shopping at shaws until the 17th. So please email me with what can get done

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9:53 am EDT

Shaw's terrible customer service, building maintenance

I was walking out of shaw's in woodsville, nh this morning with a cart-the pavement in front of the door was so broken and pitted that it made the cart flip completely over. As I was walking when this happened, I went right over the top of the cart injuring my leg. They're was a gentleman that worked there getting carts, he did not try to help, and when I tried to speak to him about it, he said that they knew about the pavement and he would tell them it "happened again" I will never shop there again, even if my life depends on it.

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8:43 am EDT

Shaw's never have sales items

Hello, I am a mymixx member and usually shop at the Waterville Maine store. I have recently had to switch to the Augusta Maine store. The Waterville store almost never carries the sales items advertised in the flyers. Almost every time I visited that store I was let down by either the sales item not being carried or them running out and not restocking the shelves even though it was only part way through the day.
I don't mean to intrude on business but I am a manager for a different grocer and it is always our goal to make sure that we don't run out of the sales item and that every store carries it for at least the week that it is on sale. Thank you for your time.

[protected]@gmail.com

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8:55 am EST

Shaw's the overall service

I go to Shaws in Burlington on my way home from work at least 3 times per week. I have had 3 very bad interactions with employees at this store.
1.) Young man at the "Customer Service" desk one evening informed me that his break was now only 2 minutes long because I had come to the desk. The whole time he was yelling to cashiers and other employees and not focusing on me. (oh and I had just finished a double shift with a bad cold) so I just left.
2.) Went to get shrimp and need it already defrosted so I went to the fish department and asked for 3 pounds of shrimp and pointed. The man told me to go get a 2pound bag out of the freezer and then he would give me 1pound from the case. I tried to explain I wanted it defrosted from the case but he kept repeating himself. I gave up and went to Stop N Shop. The best is I said okay nevermore thank you. As I was walking away he was still yelling for me to get the 2 pound bag then sarcastically saying have a great day over and over.
3.) This Monday my birthday I stop to treat myself. I go to the Meat Department and it so happens the girl from the meat department is stocking the shelves. I say hello do you happen to have any Beef Tenderloin Roasts. Before I get the whole sentence out she turn and says in a very harsh tone "NO" then goes back to doing her work. I was in such shock I must have stared at her for 2 minutes then said do you have any Fillet Mignon (I know it is the same thing but was not sure if she did with her quick snap) she turns and says it is the same thing "NO". She continued to stand in the way so I could not look at any of the meat selection she had just put away. She never suggested something else.

As I was walking towards the registers just wanting to make my purchase and get on with my birthday I came across a very nice employees who I see often. Her name is Mary I stopped her and asked if they had a problem hiring or keeping good employees on and explained to her what had just happened. She told the store manager who wanted my name and number.
Mary found me checking so I did give my information to her. It is now Wednesday and the Store manger still has not called.

These three people I would not want representing my business. So I have decided why should I spend my hard earned money at a store where the employees are rude. That is my hard earned money paying there salary. So that means I am paying them to be rude to me?!

Not anymore! I will drive the other way to Stop N Shop or past my house to Market Basket they are never rude so they must teach their employees the difference between Profit (me) and Overhead (them).

Thank you

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2:03 pm EST

Shaw's poor customer service!

I was at my local shaws which I shop at frequently! The deli and bakery are my favorite as well as the employees most of the time. Today I shopped the flyer deal 6 or more items for $1.88 a piece in which I got some of the ocean spray blend but it was the 100% juice which I guess isn't included, yet the flyer doesn't specify that. Nobody would help me, I even went to customer service so I didn't hold up the line! In the end the items which should have cost me $11 actually cost me $21! I was t very impressed since the flyer doesn't say excludes the 100% juice and the ones I got were a "blend"! I spoke to two managers which wouldn't help me out either. Needless to say today wasn't a great shopping experience as it usually is there for me. That's why I shop there at least a few times a week! Maybe you need to include that in your flyer that it excludes those items!

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11:02 am EDT

Shaw's employee drunk at work.

I'm a regular customer at you Shaw's in Weymouth, MA. I go there every other dayotherthe last time I went in to shop one of your employee was drunk. I know because you could smell the buss on his brearh. Qhen my husband told the store director. He just said no he"s not drunk and shrung his shoulders. The employee also goes to the liquor store while on breaks.

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2:05 pm EDT

Shaw's cash register receipt

I hate to shop there — those receipts really suck — you should be ashamed of yourself.
Thats a good way of screwing people, never show them what the price is at the register (the employees can't find it)
Their best is when they have a 3 day sail and don't take the sale signs down till the end of the week (you think your getting the sale but they screw you with the outrageous price's)
No wonder shaws comes in 98 out of a hundred in customer satisfaction.
Some BONE head in upper management can't figure out why they are 98th in the consumer reports. Market Basket and Trader Joe are 1 and 2.

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7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shaw's store director in vergennes vt. store #444

I am an employee of Shaws. Been working in store 444 for over 5 years but am leaving the end of this month. Constant harassment from Tim LeBeau is the main reason. Many fine, dedicated employees here, including my boss, Ray Williams who is an outstanding man as well as an outstanding boss. However, LeBeau makes it impossible for me to work there. He is a very bad store director, the worst we have ever had since I have been there. He is very condescending to his employees, and I am far from alone in my opinion of LeBeau. Instead of offering assistance to the employees, he bad mouths them, sitting in his office half the day watching them work, then coming downstairs and finding fault with all of them. I work in dairy, and he will go after me one day for yogurt not being up, then when I put yogurt up first, he finds something else wrong. I am going to be leaving the end of January because I will not tolerate his harassment any longer. I have enjoyed my years at Shaws until Mr LeBeau arrived and now I hate my job.

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AngryCustomerNotHappy
, US
Mar 29, 2020 3:42 pm EDT
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I fully agree1

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S
12:49 pm EDT
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Shaw's produce department

I bought a whole water melon from the Easton Mass. Shaws and it was rotten I returned it the same day that I bought it, I don't know if you have been to that store recently but the floor is a disgrace and is a liability for an elderly person to fall down. I told them at customer service that you advertisement you"re in for something fresh is a joke this isn't the first time I bought some frozen fish that had expired six months before, this store should be closed. Also when I returned the watermelon the person at customer service never even apologized.

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Update by susan d cargill
Jun 20, 2016 12:52 pm EDT

I am never shopping at Easton shaws again

Update by susan d cargill
Jun 20, 2016 12:51 pm EDT

I am never shopping at shaws in Easton agin

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R
7:34 pm EST

Shaw's false advertisement

I was shopping at the shaws in cranston ri. There was advertisement up about the monopoly game and bonus tickets for certain items. Well, most of my purchased were a bonus ticket. When I checked out they told me that it didn't start yet so I couldn't get my tickets for the game. Why advertise something that you all don't offer yet. Will I be able to being my receipt in and get my tickets when it does start? I hope so cause if not I won't be back I doby think it's fair to a customer to purchase something and not get what you were suppose to get. Please help
Thank you for your time.
Tracy

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R
3:32 pm EST

Shaw's never enough lanes open at stafford st.

It's unbelievable. I need eggs and bread for breakfast Sunday morning and I have to wait in line for 20 minutes. It's New Year's Eve right now, a typically busy supermarket day. Shaws Stafford St has a whopping 4 checkout lanes open, 1 express. There were literally 10 people in each normal line and about 15 in the express lane. What's worse is they removed the self check scanners. HIRE MORE PEOPLE! IT HAS 10 REGISTERS, OPEN THEM ALL ON HOLIDAYS! And if this wasn't a habitual issue I'd let it slide, but it's getting unbearable. Shaws Stafford St. Worcester MA.

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5:38 pm EDT

Shaw's hummus has expired date

OMG. I bought hummus from Shaws Supermarket and brought it home. I was eating it and looked at the can, and suddenly I noticed that the hummus has expired date. I ate old hummus. I threw it away, but I have complained to the supermarket. But they ignored my complaint and told that they would check the expiry dates. Next day I again came to the store and all these cans with old expiry date was on the shelves. Awful.

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1:38 pm EDT

Shaw's manager hired me and after two days refused to take me for the job

I applied for the job position in the company Shaws. I received the phone call from the manager and came to the interview. They did the drug test and I passed it. After that the manager told me that I was hired and informed me to buy some black shoes. She promised to call me and provide the instructions, but no one contacted me. I called her and she told me that she couldn’t hire me and hung up. WTF? I wonder if someone else has the similar situation, please post comments.

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12:50 pm EDT

Shaw's cannot reach goods!

I sometimes shop at Shaw's Supermarket in Chestnut Hill, MA. Some of the products I want to buy are on the top or bottom shelf. I am 70 year old and cannot bend down to read the bottom shelf - like tomato sauce, and I do not want to go on my knees because it is hard for me to get up. Sometimes I need a particular soda and it is on the top shelf. No way can I buy the amount I need because I cannot reach the bottles because the shelf is too high. I end up going to other supermarkets where I can reach the items I want. Please come up with a more friendly set up. I notice the new cvs stores have redesigned their shelves. Maybe Shaw's should look into it.

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7:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shaw's - poor treatment to customers

I was in the wareham, MA Rte, 6 store 6/13/08. I had three young children with me. As I was looking to cash out to see what was available I noticed one that cashier had some items on the belt and 1 person being processed. Thinking the items on the belt was that persons I went in that line. 2 young little boys where standing just prior to the entrance. I...

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4:58 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Shaw's They are a bunch of thieves

Shaw’s supermarket is guilty of legal thievery in that of every price error, 95% of the errors are in the favour of Shaw’s. Most recently I was in the Tilton NH store and I had purchased a $2.49 fruit cake and the item was charged at $4.99. When I called to advise them the manager at the other end was snidely. Bad enough they stole money from me, I had to listen to the manager be snidely to me.

In the past, while shopping at the Plaistow NH store, I had found a charge identified as “Geno in pursuit” in the amount of $26.00. I was outraged to the point that I called the Plaistow NH store only to have the managed be evasive concerning what the charge was. I was told that he only way I could get a refund was to come into the store. I spent the time and money to go there and was simply told that I would receive a refund. Further, they would not say what the charge was about.

Upon a chat with an employee, I found out hat it was a hacker that entered the system and there were many charges to customers. At what point will we have punitive action against these thieves? I guess until that point we should just keep out of the store.

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Allen Patti
, US
Feb 17, 2024 1:09 pm EST
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The pay raises at the Bath, ME store are ridiculous. I shop their everyday and they are great especially Emily. They need to be paid more or you will lose your staff. Do something about this please!

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Michael Weiss
, US
Aug 02, 2023 8:36 pm EDT
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Attempted to purchase cards today and the two managers refused to sell to me because "I was being scammed!" Regardless of my assurance, that the purchase was for my personal use (bills), they said I was lying!

I'm a daily shopper at this store, but will take my business to Hannaford.

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gebb10
New Westminster BC V3M 2J4, CA
Jan 17, 2023 1:26 pm EST

my name is George E Brooks I live #902 720 7th Ave. New Westminster BC

phone No. [protected] account no. [protected]

check my payment records

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lucia feitosa
East Providence, US
Oct 25, 2022 10:56 pm EDT

ordered ensure got another product want a refund

Nignog
Nignog
Fucks are not given, US
Oct 20, 2014 8:11 am EDT

Shaw's may suck sometimes, but this really just sounds like a simple mistake that you would go to the service desk for and get a refund for. Not spend all day ### about online.

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CCinRI
, US
Sep 14, 2011 11:11 pm EDT

The Shaws in Riverside Rhode Island is no different, the store is rarely adequately stocked for sales and when they are it's not unusual for the prices not to have been adjusted in the computers for checkout. My biggest complaint, aside of snotty snarky management, is that the produce they sell is garbage. I don't know who picks this stuff, but I'm SERIOUSLY TIRED of getting home, ready to cook and finding that the vegetables I've bought and paid premium prices for, are rotted; very often being hand-packaged so that the decay is hidden from view. If there was a competitor that was at all closeby, I wouldn't be shopping at Shaws. I pray regularly that they go out of business and get replaced by Seabras or S&S.

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dsme
Bangor, US
Sep 07, 2011 8:18 pm EDT

The Shaws in Bangor Maine keeps charging me twice for single items. If they think I'm not watching them while they scan my groceries. Then I get home to find that I've either been charged twice for a $1.49 can of something or up to $5+ for a package of chicken depending on how many groceries I buy. At first I thought it was just human error but this is happening so often with different clerks at Shaws that I'm getting very suspicious. I feel like they are stealing money from me and it's seriously adding up over a years time. I don't drive and need to take the city bus out to Shaws in Bangor and then take a taxi back or take the bus back. I usually don't march all the way back over there for my money back because it's my word against theirs. It's happening so often that I'm seriously starting to think that the Shaw's Supermarket in Bangor Maine (on Main St.) is stealing my money. Also their meat is seriously over priced. I usually go to Shaw's because it's closer to were I live (still sort of far away) but now I'm thinking it's best that I go out of my way to find some other place to shop. If they are going to steal my money to make a profit then they will lose a LOT more money from me over time when I take my wallet elsewhere. I shouldn't have to watch the cashier ring up every individual item, nor should I have to sit someplace and go over the receipt before I feel safe to leave the store. Even though sometimes it's only a small amount of money they are stealing it does add up and I'm certainly not rich. Also it just breaks trust and confidence. It makes the Shaws in Bangor seem so desperate that they need to steal money with their sticky fingers that perhaps they can't afford to run that store. Maybe they should close and/or file bankruptcy. I just road a long bus ride to get home and make lunch and was going to throw my receipt away and thought to myself "Hmmmm they've stolen from me before and wonder if it's happened again" and sure enough when I looked at my receipt I was charged twice for a can of gravy that was almost $2 a can. And it wasn't like they voided the 2nd ring up. So I paid almost $4 for 1 can. A long time ago I thought it was a mistake but this happens so often that I believe they are taking my money on purpose. Also it makes me feel stupid that they look at me at the counter and see me as a chump that they don't respect. Well, I've got news for them. If they want to steal money from me and make short term gains WELL I'm going to take my money somewhere else and they will lose a lot more of my money in the long run. You'd think the mafia is running that store or something. Anyway, sorry for the LONG rant but I'm upset. I need to march across the city in the rain to make a complaint to them again. If you live in the BANGOR MAINE area please make sure to watch the cashiers closely and to check your receipts because they are doing this far too often to me. It's happened to me at other stores but not nearly as much as at Shaw's. I might go to the BBB or State of Maine Attorney Generals office to file a report. As well as continue to warn others online. Again, if you live in Bangor ME keep an eye on the cashiers are Shaws.

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bcpnpt
Newburyport, US
Aug 17, 2010 10:45 pm EDT
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Always making mistakes - always a bad attitude towards customers.

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Weveran2
, US
Apr 13, 2010 12:54 pm EDT

Since when are high prices 'stealing' anyways? They are posted for you at the store - you have the option whether or not to purchase the product. This store has good deals in there, it's just usually the sale items and not the regular inventory. Everything goes on sale at some point.

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AC12345
, US
Dec 03, 2009 3:14 am EST

You're a pompus idiot. You complain about shaws on every consumer complaint website out there with this same story everytime. Get over it. Shaws didnt steal money from you. Its not a consperiacy. It was a SIMPLE, easilly corrected mistake that you made a huge deal about because you had nothing better to do that day. The majority of the managers are either ###s to overbearing snippy customers or brown nosers. Sorry for that but hey try working with them, see how "snidely" they really get when you get written up for taking a sip of water in the frontend without a doctors note. As far as having to go all the way back to the store for a refund? It's called reading a receipt BEFORE you leave the store. And if we were all magicians that could pull money out of our ### and hand to you over a telephone, we wouldn't be working at shaws, we would be in Vegas. Now I understand that the cashier should have been paying closer attention to your order but this whole "the customer is always right" ### sucks. It was a mistake, not a felony. And to the guy [censor]in about prices: market basket is cheaper because they buy it from a cheaper warehouse, sorta like what WalMart does. It's called capitalism, get used to it. Shaws likes keeping Americans employed and not buying from an out of country site. Quit ya [censor]in, get a hobby, noones out to get you.

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