Menu

The good, the bad, and the ugly - discover what customers are saying about Save Ace

Welcome to our customer reviews and complaints page for Save Ace. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Save Ace.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Save Ace's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Save Ace, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Save Ace. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
P
12:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Save Ace Unauthorized repeat debits from my Checking Account

I have had multiple unauthorized debits from my checking account over the past several months. I have contacted my Credit Union to try to get it stopped, but they say the only way they can stop these debits is for me to close, then open a new checking account. Personally, I find this unbelieveable! If I can place a "Stop Payment" on a check, why not an UNAUTHORIZED debit from my account? Any insight you can offer me to get these debits stopped would be appreciated. We need to stop these slimeballs from profiting off our accounts!
Thank you.

Read full review of Save Ace and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
Gin05np
Alta Loma, US
Mar 29, 2010 1:06 pm EDT

If you go to www.adaptivemarketing.com website and visit "Best Marketing Practices", item number 4 states they have a "No questions asked" full refund policy for unauthoized charge complaints. MQV Saveace or Savings Ace is part of Adaptive Marketing LLC. As Mr. Olsen stated in his complaint, he submitted a request for a refund directly to the parent company of Savings Ace at this site. I did and will see what happens. I did print out the "National Best Marketing Practices" just in case they do not implement their own disclosures.

ComplaintsBoard
B
12:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Save Ace debiting money from my account without my authorization

What a bunch of crooks! how are these people allowed to do this? I noticed a charge for a MVQ*Saveace on my checking account It also had a number listed which is [protected]. I called the number and it asks for a membership id # so at this point im wondering what is going on i never started a membership for a saveace for $24.95. I actually googled the name and came up with tons of complaints that matched what was going on with me exactly. I emailed adaptive marketing which i found out is there sister company they emailed me back and said they could not find me in the system and asked for more of my information I gave it to them and told them I wanted ALL of my money back and this so called "membership" cancelled. They ended up refunding me the three months of drafts they made and sent this nice email back to me:

Thank you for your email.

Our records indicate your membership was cancelled on 1/29/10. You do not need to do anything else to cancel your membership.

Your membership record indicates that you agreed to try Savings Ace during a purchase made on INTELIUS.COM website. For the order to be processed, you were required to enter and confirm your email address. Additionally, by accepting the trial membership, you agreed to be enrolled using the billing source that you authorized and that after the trial membership period, you would be billed the program fee. A Welcome e-mail was sent to the e-mail that was provided explaining the terms of membership as well as the benefits that you were entitled to.

We are available from 7-11PM EST Mon-Fri and 8AM-5PM EST on Sat. Please feel free to reply to this message if you have additional questions or concerns.

Thank you,

JAYME

I NEVER received a welcome email and actually went through all of my emails deleted and spam and nothing. They never sent me ANYTHING! I asked this Jayme charactor to send me a copy of the email as well as what I supposedily agreed to and he said he was not able to do that and kept reading off the above email. I have reported these people to the BBB as well as the Federal Trade Commision. This cannot be legel! tricking people into this and hopeing they dont catch the drafts should not be legel and these ### should not be in business. Intelius is just as bad and should be shut down!

Read full review of Save Ace and 4 comments
Update by blondedmbfan15
Feb 03, 2010 10:54 am EST

Oh sorry TomCorazon LEGAL does that make you happy? sorry I didnt spell check how about you type something more the LOL and let me spell check your ### people like you are so stupid.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
laura abbott
Dallas, US
Aug 22, 2010 1:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Save Ace withdrew 24.99 without my permission on 8/19/10. How can this company do this? Please catch these crooks and put them in jail.

L
L
laura abbott
Dallas, US
Aug 22, 2010 1:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

this also just happened to me today! Save Ace withdrew money from my debit card without my consent. Someone please stop this company from doing this.

I
I
Intelius_Customer_Support
Bellevue, US
Jul 08, 2010 7:44 pm EDT

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 5am – 8pm PST. We will be more than happy to assist you.

T
T
TomCorazon
, GB
Feb 03, 2010 9:03 am EST

legel... lol..

ComplaintsBoard
M
8:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Save Ace FRAUD

SAVE ACE has been screwing me for months and i'm not even enjoying it! I was trying to figure out why i keep getting overdrafts @ bank... Then I noticed this co. SAVE ACE charging me 1995 a moth for what ?I have no clue... I have talked to bank, and reply I get IDUNNO. I have talked to others and I get I dunno. well It comes down to this, when I find out who SAVE ACE IS I am going to screw them and believe me They arn't going to enjoy the screw they get from me... I am starting to wonder what me and thees other peeps have in comin where SAVE ACE has gotten are account numbers... IS It the certain bank we use A certain Store, A certain State. let me tell ya I will and I am going to get to the bottom of this and SAVE ACE will be A HURTING!Though I am Changing my banks and bank account. THen SAVE ACE WATCH YOUR BACK B CAUSE THE ONLY SCREW ANY ONE GOING TO GET IS GOING RIGHT UP YOUR A...HOLE...

Read full review of Save Ace and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
DOCTOR HORSE 6
Cedarville, US
Feb 16, 2010 12:32 am EST

SAVEACE must be getting brave. They have been taking $4 to $600.00 a month out of my account. My bank has no information on them and one site said that there were in excess of 88, 000 complaints against them which makes me wonder why my bank manager, And Bank of America has no information on them?

They did this for three months. I have closed out that account and visa cards and opened a new account and will be issued two new VISA cards in 3 more days. It will be a difficult time for me as I have many automatic withdrawls but they have stopped being automatic for the time being until I can figure out who is giving them my account numbers and permission to get into them because I am sure as hell not doing it.

Dr. L.D. Milham
California

ComplaintsBoard
B
4:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Save Ace Fraudulent debiting bank account without authorization of card holder

Save Ace debited my bank account $24.99 on August 10, 2009. I did not nor ever would have authorized this debit. I called the number my bank has for them and finally after just waiting thru a lot of automated requests for either my membership number or the credit card number I used to join their service, I was connected to a real person. NOW GET This: the woman who answered must have caller ID because she told me that the account was in my wife's name, not mine. [Although her name is on the account I use, she has her own personal account and the account they debited contains only my funds. ] The rep at saveace refused to discuss the fraudulent debit with me. Only my wife could contact and discuss it with them. My wife did not authorize this debit and has never heard of Save Ace. Clearly this company is just another bunch of crooks and needs to be arrested and stopped their thefts on the internet. I am contacting th e BBB, the Federal Trade Commision and any other agency that may have some clout to stop these thieves.

Read full review of Save Ace and 38 comments
Update by Ben M Olsen Jr
Aug 23, 2009 1:57 pm EDT

The only phone number I have is for Savings Ace, a part of Adaptive Marketing LLC and the phone number is [protected]. Good luck getting your refund.
The people running SaveAce and its parent, AdaptiveMarketingLLC are wily since there is no physical address listed anywhere on their website so investigators will have to track them down by using other means. I sincerely hope everyone victimized by these crooks files a complaint with the Federal Trade Commission so that they receive enough ammunition to go after these criminals and put them in jail. You do not need an address of the perpetrator to file a complaint. Go to https://www.ftccomplaintassistant.gov/ and initiate a complaint. Just insert "unknown" in the fields for address, city, state, zipcode. The URL of the website and their phone number should be enough information for the FTC to start investigating them. Hopefully they will be found, caught, prosecuted and jailed and the results publicized as a warning to other potential rip off artists.

Ben Olsen

Update by Ben M Olsen Jr
Aug 21, 2009 6:04 pm EDT

I think I may be getting my $24.95 refunded to me. I sent an email to the parent of SaveAce and they responded that they would process a refund to my debit account within 3 working days.
If you have had unauthorized debits or other charges made by SaveAce, you can do this: Go to the website for Adaptive Marketing LLC (http://www.adaptivemarketing.com) and you will see that under the heading of membership programs, discounts, Savings Ace is one of their programs. Send an email to Adaptive Marketing advising of the unauthorized charge they made on your account and state that you want the money returned to you. Also request that they cancel any and all memberships they may have put in your name as an excuse to charge you.. If you look at all the so called membership programs they have you may find another that may have stolen some funds from you also. I believe that this company should be shut down and the owners prosecuted.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
38 comments
Add a comment
J
J
joann sabo
San Mateo, US
Feb 03, 2010 11:37 am EST

my name is joann sabo and i never gave permission for this company to take money out of my acct. i have two different charges in my acct. please help me.

K
K
KAUFMAN
La Puente, US
Dec 09, 2009 2:34 pm EST

I dont know why i keep getting 19.95 withdrawn from my checking acct.There phone is only tape messages.even when i tried to stop payment with citi-bank, it useless.Please help me.

W
W
wildboy910
Hibbing, US
Oct 23, 2009 12:28 pm EDT

10/22/2009 08:32:02 VISA PURCHASE
MVQ*SAVEACE
[protected], CT -$ 29.95

C
C
Chadderboxen214
East Alton, US
Sep 16, 2009 5:04 pm EDT

I do not know who these people are but they took $39.95 out of my account!

H
H
hallauiah
Omaha, US
Jan 31, 2014 9:32 pm EST

the address to saveace

9500 West Dodge Road
suite 100
Omaha NE [protected]

I found this as I was looking through the adaptivemarketing company. Earllier today I had called Saveace and asked where was they located. The only information I could get out of the supervisior Stacey, was Nebraska. She would not give me any other information as a name of the owner, or anyone and she would not give any other information. I sure hope this helps to file in a small claim court and get our money back.

D
D
dumbdumbanddumber
shorelee, US
Jan 31, 2014 7:59 pm EST

I am so embarrassed and angry at the same time. I didn't have online checking for awhile so they got away with it for an entire year, and then when i did noticed it I thought "i must fo stopped a convience store and they used that name. I had no ideal it was an automatic transaction because saveace actually took it out of my account once a month on different days, and sometimes twice a month, then later as the bill increased it was every other month and so on. Back in 2009 it started with taking out $19.95 and I when I finially asked what is this by calling my bank it was Jan 2014 with $37.95 being taken out. Today I just got all the dates it was taken out and how much each month and I'm regretting to sit down and add them up. Saveace got me for atleast or close to $2000. I can't believe with all the complaints for all these years they're are still in business. I will follow up with all the advise I have read by reportting to e BBB and the Federal trade commision, as well as a lawyer told me I can go to my state attorney general and they will investigate the company and they do have the power to shut down this business. Let's hope so. I sure hope the person reading this hasn't waitted as long as I have to ask questions.

E
E
Earlene D
Bruce, US
May 18, 2010 11:09 am EDT

cancel my membership now.

H
H
happynow
, US
Apr 15, 2010 8:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I want to thank the comments/complaints on this board. I was being charged $24.95 on my card for six months before I realized this was not a legitimate charge. I initially thought it was a valid charge for a business related expense. I called the number [protected] and followed the prompts to saveace customer service. I told them I did not authorize these charges and requested a full refund (all months charged). I was refunded the current month without argument from the customer service rep who answered the phone. She also cancelled my subscription. She then transferred me to her supervisor, who also without argument refunded the back payments. I did see the refunds on my credit card statement within two days. I hope this helps - either they know they are in the wrong/under investigation or just giving the best customer service ever. I was ready for a battle but there wasn't one.

G
G
Gin05np
Alta Loma, US
Mar 29, 2010 12:22 pm EDT

Thank-you Mr. Olsen, you have been a great help. Saving Ace (MVQ Saveace) has been charging my B of A credit card $24.95 per month for 6 months. Bank of America told me they could not do anything about the past charges because I waited too long to dispute them. The rep at Saving Ace cancelled my membership, however no refund. They said I approved the charges online when I visited another web site. The site was www.intelius.com. I cancelled that membership. I will fight this until I am refunded every penny. Again, thank-you Mr. Olsen, for your info, I will also file a complaint with the Federal Trade commission.

K
K
klmyers44680
Strasburg, US
Mar 17, 2010 11:39 am EDT

Hi this just happend to my husband and I. Our credit card company called us to check about fraudulant activity on our card and they have been charging us 19.95 a month for several months that we did not authorize. They did credit this back to our account and they are sending us new cards just in case they try this again.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.