Saudia / Saudi Arabian Airlines / Saudia Airlines / zam zam water

Review updated:

I and my wife Mrs. Rasheeda Begum w/o Mohd Moin khan went to umrah on 18th VIa Hyderabad to Jeddah, we are return on 23rd May 2018 via Madina - Jed - Hyderabad. I buy 2 bottles zam zam from Madina AIr Port but unfortunately i could not find at Rajiv Gandhi International AIrport Hyderabad. I complaint at Help Desk. They said come by 25th May will deliver but still not received today i.e. 30th May 2018. I thought Saudi Air Lines service is good. But i was failed. Sorry to say that is we buy from Madina Airport we are hard working money. That is not good service by Saudi AIr Lines

May 29, 2018
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  •   May 30, 2018

    Ms. Mohd Moin Khan,
    Your complaint has no legal grounds and legal reasons: no falt srvice is seen,
    no documents are attached.
    The complaint lacking above documents are not bound to the air carrier
    You will not be refunded / compensated from the agent by writing useless words.

    The legal service for refund /compensation can be provided on your behalf for charges:
    - 100SAR
    - 15-20% from the refund/compensation, after the refund/compensation is issued to the claimimg passenger

    welcome to request to e-mail:
    - your full name, addres, phone, email
    - your e-ticket
    - your bording pass
    - your explanation in 1 sentanse
    where, when, what was the fault of the Saudia, when you were unable to find "Rajiv Gandhi International AIrport Hyderabad"
    - your all receipts due to loss, if more than 1000 rupees

    Failure to submit all document or the delay in the submission make your complaint or refund / request unanswered.

    manager for ICAO/IATA irregulation matters
    e-mail: < aryan(at) >

    -1 Votes

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