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Saudi Telecommunications Company [STC] / landline dsl connection for new internet

1 Jubail, Saudi Arabia

I applied for internet on 15th April 2018 and recieved message on 17th april for handling connection and was told i will be recieving technician message on phone but nothing happened i tried chatting on MYSTC but still customer executive told me hold on and i will recieve technician message ASAP and he will put urgent note on request.
I waited long called 900 everytime i talk to executive he told me it is not his job to tell when i will recieve message and he is not working in administration. i still insisted he told me he works for new connection i even told him i am looking for new connection but refuse to give clear answer. then somewhere on 20th april 900 told me i did not recieve technician call which is big lie and they send me new request number then 900 gave me technician number verbally +[protected] i tried calling this number no response at all and it seems phone is off. then after long wait i recieved message from STC on 29/04 that one tech will contact me his number is [protected] but i did not recieve any call that day. i called myself whole day but the tech never recieved the call. on 30th april in morning i called again and this time he answered and completely denied he was assigned i even send him STC message still he told me its not his job. finally i contacted MYSTC and the customer again telling i will get connection soon and technician will contact me. I tought STC was better company just to put somone out for internet more than 15 days and no assistance from MYSTC / 900 or technician. if STC dont want top provide connection they can easily deny when client coming to STC center

Apr 30, 2018

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