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Sars / Stay away from this awful company

1 United States

I would like to complain about sars, I faxed documents to sars to get a tax number for my fiance' in september 11 2009, up until now I have not yet recieved the tax number, I have called their contact centers and have recieved no grace from them, yesterday I called in again to see whether anything is on the system, the lady that I spoke to didnt give me her name, but was rude and arrogant and didnt care about my problem, she had blatant disregard for the fact that I was a customer, she refused to put me through to a supervisor and had told me she will hold on and waste my time&she didnt care, I then released the call and phoned in again, I then spoke to mrs ali the team leader in cape town who was helpful and sympathetic and she advised I should fax the docs again, I did so and to my suprise nothing was done because the id copy was not clear enough, I waited close to two months for that answer. Now have to go to a branch which will take another 10 working days, for me to get the tax number. I am very upset at the pathetic service I got from sars, just because they are a government company doesnt mean that they can treat their customers like dirt. Its pathetic.

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