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saralago hotel / my refund back

1 5678 Irlo Bronson Memorial Highway, Kissimmee, FL, United States

I booked a connecting room at the Saralago Hotel : check in Apr 04 2012 for 3 nights.
checked in got keys to our room, there was no connecting rooms, when back to the front desk, got another sets of keys, there was not connecting room again, the small beds and room was very gross looking, went back to the front desk for the 3rd time and got a lot of run -a- run, by this time we were very pissed and tired, she sends us to another room which she said was connected but someone was already their.
we went back to the desk and after waiting we told her we could not wait on them to find us a good place to stay, we had 3 small children under the age of 6 who was crying the whole time, because of all the hassel going back and fouth, one of the room they offer to us, had guys sitting on the outside smoking, looking at us, it look very unsafe so we told the front desk we felt unsafe their, and will like our money back, we did not spent any night their and had to get a hotel at the Holiday inn which was very pleasing and safe.
I will like my full refund back, we did not get the hotel we booked, the whole place was unsafe and one of the rooms they showed us was not safe the windows was not safe especially for young children. It was very stressful and disappointed, and i hope no one has to go through what we had to.

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