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Saphie Number One Limited / fraudulant website

1 Swansea, Wales, West Glamorgan, United Kingdom Review updated:

I was online looking for anti-virus AVG protection for my computer and when I clicked on the website which appeared to be a legitimate AVG website, I was re-directed to the payment page where I purchased what I thought was anti-virus software. The payment went through auomatically through paypal. I found later the payment had been taken by a fraudulant company called 'Saphie number one limited'.

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Comments

  • Pi
      26th of May, 2009
    0 Votes

    My AVG anti-virus protection program was telling me I needed to upgrade to a newer version. I went online to look for a supposedly "Free" upgrade of AVG anti-virus software. It wasn't "Free" and the only way to get off the page and go forward to supposedly obtain the software was to click on one of three options. The payment was fraudulently removed from my PayPal account, I don't have the upgraded AVG anti-virus version, and PayPal tells me I cannot cancel the payment. They say I can only ask the recipient for a refund. It has not cleared my PayPal account yet, but there is nothing I can do to reverse it. Very frustrating! Now I'm afraid to try and find the supposedly "Free" version of the AVG anti-virus software for fear I get ripped off again.

  • He
      29th of May, 2009
    0 Votes

    Dear Sir/Madam,

    I am a customer service rep of helpmedownload.com under Saphie Number One Limited.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

    HELPMEDOWNLOAD.COM/SAPHIE NUMBER ONE LIMITED
    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290
    Web-chat is now available!
    http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

    Our Operations is available 24/7.


    Thank you for your time.


    Regards,
    Helpmedownload Support Team

  • He
      11th of Jul, 2009
    0 Votes

    Hello efm,

    I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

    Thank you for your time,

    HELPMEDOWNLOAD.COM
    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290

    Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

    Our Operations is available 24/7.

  • Ja
      1st of Feb, 2010
    0 Votes

    They did the same thing to me.. Gave me an invalid license number which was later cancelled by AVG and of course AVG will do nothing either. This is a huge scam beware

  • He
      17th of Feb, 2010
    0 Votes

    Hi customers,

    I am a customer service representative of HelpMeDownload.Com. Please call us at this number to settle all these issues.

    Thank you for your time,
    HELPMEDOWNLOAD.COM

    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290

    Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

    Our Operations is available 24/7.

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