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Welcome to our customer reviews and complaints page for Saphie Number One Limited. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Saphie Number One Limited.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Saphie Number One Limited's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Saphie Number One Limited, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Saphie Number One Limited. Your feedback is an important part of our community and will help others make informed decisions.

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12:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited fraudulent website

10/07/2011 17:30:26 gmt+12:00
Receipt no: [protected]

Hello lindsay cornford,
You sent a payment of $71.70 usd to saphie number one limited.
This charge will appear on your credit card statement as payment to paypal *saphienumbe.
Merchant information
Saphie number one limited
[protected]@mp3helpdesk.com
http://www.mp3musichq.com
+44 [protected] begin_of_the_skype_highlighting +44 [protected] end_of_the_skype_highlighting instructions to merchant
None provided
Shipping information
Lindsay cornford
P o box163127, lynfield
Auckland, new zealand
1441
New zealand
Shipping method
Not specified
Description unit price qty amount
3 year membership, xp tools, spyremover
$71.70 usd 1 $71.70 usd

Total: $71.70 usd

Receipt no: [protected]
Please keep this receipt number for future reference. You'll need it if you contact customer service at saphie number one limited or paypal.

Fraudulent site - attached to avira. De - trusted site

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help_me_download
, PH
Aug 31, 2011 4:52 pm EDT

Hi Lindsay Cornford,

I am a customer service rep of helpmedownload.com under Saphie Number One Limited.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

support@mp3helpdesk.com
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

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S
7:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Saphie Number One Limited did not receive product

Payed for download via paypal and did not receive the promised product . Iwould like my total payment returned to me !

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chefpablo2000
Fort Worth, US
Apr 20, 2009 4:07 pm EDT

I thought that I was purchasing antivirus software but received no confirmation from the product website. I did receive confirmation of payment from PayPal, but no product.

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help_me_download
, PH
Oct 17, 2010 4:43 pm EDT

Good Day!

I am a customer service representative of Freedownloadzone.com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
FREEDOWNLOADZONE.COM
Toll Free Number: [protected]
Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com
Our Operations is from 8AM to 8 PM EST

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helpmedownload.com
London, GB
Aug 17, 2009 11:49 pm EDT

Hello Glenda Thompson,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience.

Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Best Regards,

Helpmedownload.com

G
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Glenda Thompson
, US
Aug 17, 2009 11:20 pm EDT

On August 16, 2009 I purchased WinZip and paid with Pay Pal. The order number is 95236550EN089470B. I paid $35.94 for three years. I was told that I would receive an e-mail confirmation, but it never showed up. My Pay Pal account has been charged, but I have been unable to find the website and download WinZip.

Then I called today and spent almost an hour on the phone with technical support. Finally, after the technician had control of my mouse, WinZip was loaded on my computer. Problem solved...not hardly. Now when I click on the icon I am asked if I want to buy WinZip and it also asks for an activation code, which I don't have.

I called again this evening and was told there is to activation code. I requested my money be returned to Pay Pal and I also filed a dispute claim with Pay Pay. This is definitely a ripoff company. I cannot even access the website because my antivirus says it is a malicious site.

I am very discouraged with this whole transaction.

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Helpmedownload
, PH
May 29, 2009 1:18 pm EDT

Dear Sir/Madam,

I am a customer service rep of helpmedownload.com under Saphie Number One Limited.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

HELPMEDOWNLOAD.COM/SAPHIE NUMBER ONE LIMITED
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

Thank you for your time.

Regards,
Helpmedownload Support Team

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Peter
Londo, GB
May 01, 2009 4:01 pm EDT

I have exactly the same complaint. This appears to be a fraudulent website and I would strongly advise people to steer clear of them. I paid through Paypal and hope the issue can be resolved and the money refunded.

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10:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited false download

I was answering an invitation to download Outlook Express free.
I was told to pay $20.
I did not receive Outlook Express but an unasked for downloading system from saphie number one limited.
It was paid through Paypal.

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help_me_download
, PH
Feb 16, 2010 12:10 pm EST

Hello,

I am a customer service representative of HelpMeDownload.com. I sincerely apologize for the inconvenience and for your negative experience. We will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

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C
6:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited fooled into purchasing something i did not want

I thought I was on a Mozilla Firefox site as it said so. I was trying to download Mozilla Firefox free as was stated. I was directed to another page and taken through paymenty options via paypal. I Paid for something I did not want. It was not Mozilla Firefox.

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Tinker46pnv
Pahrump, US
Aug 05, 2009 1:10 am EDT

Saphie number one limited, St Helier New Jersey, robbed My of $70.00 PLUS DOLLARS for antivirus softwear in Feb 2009. If you order a product or music from them they will not respond to you until 15 days have passed the small (print in their contract) then they say after 15 day they are not responable. You won't recive your product and they won't return your money. The lawyers from my credit card company sent a letter to Pay Pal urge them to drop them from their service. They also sent a letter to the Attorney General of New Jersey Fraud Dept. I will never stop trying give saphie1limiter a black eye. Be it on Twitter, Facebook, Computer Clubs, or general conversation.

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helpmedownload.com
London, GB
Jul 21, 2009 7:07 pm EDT

Hello,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

ComplaintsBoard
R
1:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited tricked into payment for purchasing Limewire

Downloaded Limewire and went to payment site where Paypal was one of the methods and Saphie came up as the Payee as if it was the parent company; not so. So people beware; how easy is it to duped!

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helpmedownload.com
London, GB
Jun 11, 2009 7:29 pm EDT

Hello Ronald,

I am a customer service representative of helpmedownload.com. Again, I apologize for any inconvenience this has caused you. I just want to inform that we have the lastest version of Limewire on our website, www.mp3musichq.com. It is Limewire 5. To be able to resolve the issue, you can contact us through our Toll Free Number:
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Our Web-Chat is also available 24/7. Just go to this website: www.onlinechat.helpmedownload.com.
Or you can send an email to support@helpmedownload.com.

Our Operations is available 24/7.

Regards,

Helpmedownload.com

R
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Ronald Rademaker
Blacktown, AU
Jun 08, 2009 5:48 pm EDT

Hello
Well the reason I wrote the message is because what I thought I was paying for did not come through, namely the faster version of Limewire; it is interesting to note that Limewire does not get a mention on your site and I still don't have the product that I thought I was getting?
I hope and pray that this is all a miss understanding; having said that, to still receive the upgrade would be great.
Thankyou
Ron

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helpmedownload.com
London, GB
Jun 07, 2009 11:29 am EDT

Hello Ronald

I am a customer service representative of helpmedownload.com and Saphie Number One Limited is our Merchant's Name. I sincerely apologize for the inconvenience and for your negative experience. I just want to inform you that we do support Limewire. We have that on our website, www.mp3musichq.com. Regarding your concern about the charges that you got and about Limewire, we will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.mp3helpdesk.com for online chat support.

Our Operations is available 24/7.

ComplaintsBoard
D
3:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited goods not received

I thought i was buying software from limewire so i could download music.Have not received any goods and it has been over 4 weeks since i made purchase.The money was taken out pf my account through paypal so i thought i was safe but obviously not.the name on my statement was saphie number one limited.It would actually put me off buying through paypal, I do not know how they can get away with it.

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help_me_download
, PH
Feb 17, 2010 4:41 pm EST

Hello,

I am a customer service representative of HelpMeDownload.Com. Please call us at this number to settle all these issues.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

K
K
K Luck
Burpengary, AU
Sep 15, 2009 11:05 pm EDT

We have had exactly the same experience. We have received nothing for our money yet either. I have sent an email to support@mp3helpdesk.com and waiting on a reply. If I do not get what we paid for I want my money back to please.

Purchase was via paypal on 26 July 2009. Limewire have no record of an account in our name. Only difference is I am from Australia.

What is Saphie doing with our money?

K Luck
Qld, Australia

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helpmedownload.com
London, GB
Sep 08, 2009 12:55 pm EDT

Hello Dail,

I sincerely apologize for any inconvenience. I am a customer service representative for HelpMeDownload.com. I will be more than happy to issue you a refund. To resolve your complaint, please reply with a contact number including your country code. To contact you and to resolve this ASAP, our Toll Free contact information is listed below as well.

Kind regards,

Arvie
Customer Support Representative
Support HelpMeDownload

US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

You can also send an email to Support@HelpMeDownload.com

Our Operations is available 24/7.

D
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Dail Lewis
Locust Hill, US
Sep 07, 2009 11:39 pm EDT

Tried to use your web chat and email and niether works. wish to have my money returned. To many negatives about your services. I should have checked before I ordered.

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helpmedownload.com
London, GB
Jun 17, 2009 3:42 pm EDT

Hello Donna

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the program, we can assist you with that. We can help you to download the program from our website. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

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Helpmedownload
, PH
May 29, 2009 1:15 pm EDT

Dear Sir/Madam,

I am a customer service rep of helpmedownload.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Saphie Number One Limited
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

Thank you for your time.

Regards,
Saphie Number One Limited Support Team

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E
11:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited fraudulant website

I was online looking for anti-virus AVG protection for my computer and when I clicked on the website which appeared to be a legitimate AVG website, I was re-directed to the payment page where I purchased what I thought was anti-virus software. The payment went through auomatically through paypal. I found later the payment had been taken by a fraudulant company called 'Saphie number one limited'.

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help_me_download
, PH
Feb 17, 2010 4:37 pm EST

Hi customers,

I am a customer service representative of HelpMeDownload.Com. Please call us at this number to settle all these issues.

Thank you for your time,
HELPMEDOWNLOAD.COM

US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

J
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james henry
westport, US
Feb 01, 2010 12:52 pm EST

They did the same thing to me.. Gave me an invalid license number which was later cancelled by AVG and of course AVG will do nothing either. This is a huge scam beware

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helpmedownload.com
London, GB
Jul 11, 2009 5:58 pm EDT

Hello efm,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

H
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Helpmedownload
, PH
May 29, 2009 1:21 pm EDT

Dear Sir/Madam,

I am a customer service rep of helpmedownload.com under Saphie Number One Limited.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

HELPMEDOWNLOAD.COM/SAPHIE NUMBER ONE LIMITED
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

Thank you for your time.

Regards,
Helpmedownload Support Team

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Pigweed, Ontario, Canada
Brownsville, CA
May 26, 2009 12:40 am EDT

My AVG anti-virus protection program was telling me I needed to upgrade to a newer version. I went online to look for a supposedly "Free" upgrade of AVG anti-virus software. It wasn't "Free" and the only way to get off the page and go forward to supposedly obtain the software was to click on one of three options. The payment was fraudulently removed from my PayPal account, I don't have the upgraded AVG anti-virus version, and PayPal tells me I cannot cancel the payment. They say I can only ask the recipient for a refund. It has not cleared my PayPal account yet, but there is nothing I can do to reverse it. Very frustrating! Now I'm afraid to try and find the supposedly "Free" version of the AVG anti-virus software for fear I get ripped off again.

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J
11:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Saphie Number One Limited Was fooled into purchasing a Free Product

Went to download a music site and this Saphie Number One Limited Site pops up saying i had to pay to use site. I thought ok, I mean most sites are making you pay now. But after I paid for it. The site I was trying to downloads opens and, Sure enough I could of downloaded it free. This is a Rip off and a Scam.

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helpmedownload.com
London, GB
Jul 11, 2009 6:23 pm EDT

Hello Tim Hayden,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

H
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Helpmedownload
, PH
May 29, 2009 1:25 pm EDT

Dear Sir/Madam,

I am a customer service rep of helpmedownload.com under Saphie Number One Limited.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

HELPMEDOWNLOAD.COM/SAPHIE NUMBER ONE LIMITED
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

Thank you for your time.

Regards,
Helpmedownload Support Team

S
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Scamsnoop
, IE
May 12, 2009 7:27 pm EDT

Hey, I persisted and got my money back, you just have to dig around a little, you'll soon realise that all of the addresses are virtual but they do exist. The address in Jersey is actually the Trust company that administors all of their business, I just googled the address and phoned a random business in the same building, I asked for the building management company, got hold of them, and asked about the businesses on the 3rd Floor. So it turns out that this is actually a trust company that administor a load of companies..including Saphie Number One, I spoke to their account manager, and hey presto.. under 2 hours later, I got a full refund, and mega apologies.

I will never use these guys...who are actually based in the USA (The London Address is a virtual postal address that does exist, but is actually set up through the Trust Company in Jersey). Sure as hell peeled back a couple of layers on that onion. Anyway...I still maintain that they are a scam company and should be shut down and prosecuted...if not for sharp practice then certainly for complete lack of ownership.

Now go and get your money back...Phone this number [protected] ask for Angela Burke (account manager) or Darla (she's the legend that sorted me out). THis is the trust company number in Jersey...just dial it as you see it.

GOOD LUCK!

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Tim Hayden
Luton, GB
May 07, 2009 3:49 pm EDT

Yes, I was caught out too. Feel really stupi and am trying to get my money back through credit card company.

Don't go near Saphie One or Mp3Music.com both seem to be linked and steer you towards free downloads

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