Santander Consumer USA
reviews and complaints

Welcome to the world of collections! These peole SUCK though I agree...we are only 1 month behind and today I received an email saying Thank you for authorizing a payment and a confirmation number...WHAT? I never authorized any payment, so I called and Valerie said they could not tell where the payment was authorized or who did it, then called back today to speak with superviser, Maria (totally rude) said she could not transfer me to a supervisor, they were NOT AVAILABLE. It is funny you can NEVER speak to one ;) So I told them I would not be making a payment tomorrow till they clear this up, they did not care to say the least. Funny thing is they will not get the payment they WRONGFULLY are trying to take out of our acct. because I put a freeze on it and I am closing the acct today. We are filing this as fraud...Thank Goodness I caught the email in time!

Wow this is like reading my own story. I had a loan through HSBC also. At no point was I told the loan was being sold. That upset me. I had no problems dealing with HSBC. I am so angry right now. I have fallen behind in my payments however since Jan 2010 I have paid them over 2000.00 I have been trying to get something to them everyweek. This was not good enough the other day I got a letter saying they were going to repo my car if payment arrangements were not made. Now mind you I have spoken to them on so many ocasions always someone different and ALWAYS a different story pay this amount and we will do this pay this amount and we can do this I have done everything asked of me and they have done nothing they rejected reducing my payments and they said I could not defer payments because the state of ohio does not allow payments to be added to the end of a loan. I have not found anything on this yet. When I got the repo letter I had already scheduled a payment of 201.17 to come out on Thursday when I called and told them this the man was so rude he proceded to tell me that it was not enough and they needed money now. He kept reminding me that I broke a promise that I made to pay something a couple of weeks earlier which I had a emergency and could not do it. He reminded me of that at least 3 times. Well to make a long story short he proceded to tell me I had to pay more in order to stop the repo so I have to take my food money for this week and pay them more money on Friday. And I also told them i would have another payment made by the 11th of next month. I made these arrangements yesterday and today I received 3 phone calls from them saying they were calling me to remind me about the arrangement made I told them they don't have to call me but this person proceded to say the phone calls will not stop until the payments have been made. I am tired of being threatened and bullied by these people I don't know what to do. Once I make my next payment I will be caught up I hope it stops these calls. Any suggestions are welcome they are making my life miserable along with all the other bill collectors that are calling I don't know where to turn anymore. Thanks for listening.

My car loan was originally with HSBC and this stupid company took over my loan...I offered to pay my loan off for the principal balance and they have refused and said that they do not make deals. My principal balance is $1, 927.14 and with late charges and fees of $1, 546.68 for a total of $3, 473.82. I offered them $2, 000.00 to pay the car off and they will not take the offer. I just don't understand this. I will be googling to find out who the head of this place is so that I can talk to them directly and find out what exactly I can do to get this taken care of. I don't want the car so it may come down to me telling them to come get it...I really don't care at this point...Heck I may even tell the scrap yard to come get the car..I really don't care...

This is EXACTLY what happened to my son in the past week. They told him if he didn't pay half the balance $2500, by the end of the week he would loose his car. They would not let him make payment arrangements and they said the need the remainder in 10 days. I don't know where else he can turn to. Making the $2500, which he borrowed from me (after I took a loan) would actually catch his car payments up. He has been out of working and attempting to make payments but since they took over from HSBC they have been nothing but harrassing and unwilling to work out a payment plan.

The reason you owe more than the scheduled payment is because of Simple Interest Financing. Your payments were calculated on being received ON or BEFORE the due date. If your payments were made after the due date … then additional interest would have accrued on your account. Plug your numbers into an amortization table. You will see how the payments would have been applied if you made all the payments on time. If ONE payment is paid later … then it throws off the whole table.
I would suggest that you pay it ASAP .. as interest is still accruing. I my days of working in auto collections .. I have seen people who owed much more at the end of the loan.

Hope this Helps

I closed my checking acount so that this wouldn't. I too, was never notified, just started getting voicemails from this compnay, but they never disclosed why they were calling me. I still haven't called them, and won't. just received my first bill from them. Never told by Citi Financial Auto that they sold my loan to another company. You would think that big banks like Citi, HSBC, etc. would research who they sell their loans to.

PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

I hear you on that one. They called me and said that they were deducting my payment from an account that was not even mine. I said that is not my account they said whatever. How can they just take money out. They also did that in my accoutn took two payments out. I called my bank and stopped the other transaction from goign through. Is there anything we can do to get out of our contracts with this illegal and c

I feel your pain, I have been dealing with this disreputable, unethical, foreign-owned company since they took over HSBC Auto's accounts. The very first month, they didn't credit my account after cashing my check sent via Online Bill-pay. I have sent proof of payment several times, but they continue to call me and threaten to ruin my credit even though I have sent the written notification to cease communications and proof of invalidity of their claim of not payment.

Their 30 days to correct my account and credit report expires in a few more days. At that time I will be submitting complaints to both the FTC and NC Attorney Gen. Off. for at least the illegal collection calls.

For anyone else out there who is having problems with this company, follow the procedures prescribed in the Federal Fair Debt Collection Act (which Santander seem to willfully ignore even after being informed that they are in violation of it.) and file a complaint as necessary. They seem to have no compunction against using strong-arm and illegal tactics to collect money that is not due them and to put long time customers who have been in good standing in default. It's time to play hardball, too.

My online check register listed my available balance as $849.62 - and they charged me 5 funds unavailable fees. So yes, they are fraudulent. I waited 4 days after my deposit to pay online bills - each one went through with a new balance total. Everything looked fine for two days until 5 lines of these charges. I called to say they had made a mistake and was told they have the funds available to me at their discretion. I printed out my online statements which clearly shows it as 'available balance' Truly terrible way to treat an account holder. Core States did the same sort of thing years ago and look where it got them. Just a matter of time for Sovereign. Last time I checked, 3 of the 5 local branches were closed. YAY!

For the pass four (4) years i have been paying a monthly payment on my truck, and after being separated from my husband, cause me to relocate from Florida to Georgia, there i had no job for the maintime, and thats the time i couldn't pay the full amount which i had to pay monthly; as a result of this I had my truck reprocess in September month, Immediately i spoke to the Santander that i would settle the payment at the ending of October, whereby I would have my truck but they sold it on the 12th of October leaving me without my ride. Now they calling me after reprocessing my truck to make payment mainwhile I am walking to work without a ride. Presently i'm residing in Brunswick GA. In this has no public transportation, so you can see the hardship of my tranactions.

My HSBC auto loan was transitioned over to Santander with ease. But the nightmare started when trading in my vehicle. The dealerships finance dept paid-off the balance and I had requested Santander to cancel my automatic payments. But Santander continued to charge me for a vehicle I did not own. Customer service people seem foreign-based, scripted, and very difficult to understand. They refused to help me until they received a fax of my bank statement and a written letter. Ultimately, I had to request a stop-payment with my bank and dispute it while incurring a fee from the bank.

Can this company be the WORST!. I spoke with Antonio Sutton ( Front End Manager), at least this time I was given a last name. I was actually told that everyone is on a first name basis. Needless to say, I dont know how he got this position but he should be FIRED. I have never spoken with so many associates who dont have a clue. Why offer online payments if a so called manager cannott give you adequate answers to your questions. Everytime I call this company it takes three calls to get it resolved. I don't know how this company stays in business. They SUCK!

They also purchased HSBC. I over paid my payoff by $374. They are telling me I didnt and refuse to give me the refund/difference. I have a copy of the Automated Payoff Verification and a copy of the Cleared Check sent by the dealership. When I call they just tell me I am wrong. Someone there is stealing MONEY...

This company took over drive financal and I didn't have any problems with them at first. I've been with them for about 2 years. I have just ran into some financial problems due to a job loss. I have always been on time with my payments and I am getting ready to start a new job hopefully soon! But anyways I called them to ask if we could work something out about my car payment for this month at first the guy I talked to couldn't understand him said I could make a partial payment. I agreed and then called back a week later and stated that I wouldn't be able to make that payment is there anything else I can do they were so rude! they told me there was nothing they could do for me. I told the lady i talked to that I haven't been late at all and I am not even due for my car payment yet and that I am trying to take care of this before it's due. She just kept saying is there anything else I can do for you? I got so mad I hung up on her. How rude can people be? Something has got to be done about those people. And hey did anyone notice when you call them it says there a debt collection agency?

My account was paid to current and I was told by Danielle and Tina Campbell that my car loan qualified for a remodification and my payment would reduce and interest rate reduced. So I did every thing they asked over and over again and 59 days later they have still not done what they agreed too. I am sooo sick of them. I call the supervisor and leave messages and faxes and letters with no avail. Santandar is not honorable and lacks professionals with integrity.

I agree! HSBC never informed me that they were switching to a new company. I received a letter in the mail instead when I was in constant communication with HSBC. I have a dispute with HSBC now Santander and they are HORRIBLE customer service people. I spoke to seven different people as wall as an ignorant supervisor that talks right over you. They took two payments out of my bank account without my prior approval and I got hit with two insufficent funds. Now they won't give me back the money or the insuffiencent funds because of thier ridiculous tactics. I told them to give me proof that I authorized payments either in writing on voice. He couldn't prove it...instead he yelled and said go contact your lawyer. "We are not giving you back the money. There is nothing I can do for you."

I'm in the process of switching new place because they are beyond shady in thier business practice. I'm also contacting a lawyer and filling a claim with the BBB.

Recently HSBC Auto sold my and my husbands loan to Santander and I am not happy at all. I've tried on SEVERAL occasions to make my payment online to which they state that I am already set up under HSBC and that I would need to make a new password. I can't even get into their systems to make up a new password.
So upon calling the 888 number I get the run around telling me I have to file a complaint with their customer service and within 72 hours SOMEONE will get back to me. We'll see on that.
So because I couldn't make my payment online I opted to make it over the phone at a $15 charge. They would not waive the $15.00 fee. Whatever...so I advised the women that my payment is due on the 22nd of every month and that sometime I do not get paid until a couple of days later. She advised me that it is Santander's practices to CALL YOU IF YOU ARE 1 DAY LATE! That is bologne. HSBC gave me a 10 day grace period.
Shame on you Santander Consumer...your practices are not only immoral but down right shady!

Omg! I had sovereign as well and ever since this company (based in MEXICO) took over, I've had nothing but trouble. They send me bills saying I'm missing half a payment, my payoff is MORE than my remaining balance and just the other day I made a payment got the confirmation number and the next day they call telling me I didn't pay! Well thankfully I gave them the confirm # and they found it... BUT the rep set it to be processed the day after it would be 30 days late and it wouldve messed my credit up! I'm going to reapply for this car loan with a different company ASAP! They're HORRIBLE and majority of the employees are GHETTO! NEVER USE THIS COMPANY!

I called 'payment arrangements' for Citi Financial Auto and was shocked when I was transferred to Santander Consumer! I've NEVER heard of them before last week. 9/8/2010 I spoke to "Renaldo" asked to defer a payment. He said it was subject to "manager's approval" and tried to arrange an "alternate arrangement" with me. I insisted he pass it on to his manager, and he said to call back in 1-2 days. Appalled, I called back 2 days later 9/10/2010 and the woman I spoke with tried to arrange and "alternate arrangement" with me. I insisted on speaking with the manager whose name was "Carl". I explained to Carl that we are BOTH on LIMITED DISABILITY income, and we used the truck payment in an emergency to get BOTH Brakes and BOTH Rotors replaced. (Both brake pads turned out to be paper-thin rusty sheets!) He seemed to have trouble comprehending what I told him, although his English was excellent. To my dismay, Carl put me on 'hold' to 'see' if any deferrals were available. (As if it was a QUANTITY decision, when it was a matter of QUALITY customer service, which he was seemingly NOT TRAINED in!) He came back to the phone and told me there were NO deferrals available. He then tried to offer me the SAME
"alternative arrangement" the previous 2 agents offered! **This "alternative arrangement" is to make the payment next month! This would be a "double payment" and it is impossible for someone like us on fixed income to accept!** (In thought to myself:) After telling Carl I can barely afford 1 payment, what makes him think I can afford 2 payments? I let out a sigh, and informed him I did NOT like the "alternative arrangement." He said to "call closer to the due date" to make payment arrangements. (As if to get out of being flustered!)

From what I understand, Santander customer service reps and collectors are paid very very poorly and the working conditions are poor as well. Given that, there is near zero incentive for the reps to alter their behavior. Santander probably doesn't care as long as their labor costs are low. The only way go get something done is to bug the higher ups there, since it's clear the rank and file employees are unable and unwilling to do anything better...and the managers are there only to keep the employees in line.

Just horrible. I made an on line payment for $218.00 on June 23rd and printed out my confirmation. I called customer service the next day and spoke to representative who confirmed my payment of $218.00 was scheduled for June 25th. Today I checked my Santader account and saw that my account was charged $318.00 dollars instead of the 218.00 I requested. I called customer service and when I asked for an explanation the customer service representative became very rude and started screaming. I asked to speak to her supervisor who was even ruder. I told the woman that I had a print out that verified my payment of $218.00. She told me she couldn't do anything about it and it was my fault and she didn't care. I asked her again why an extra $100.00 was taken from my account and she started screaming at me and hung up. These people are just horrible and the company that employs them is even worse and is dishonest and should be fined for its fraudulent practices.

Actually, Sandander customer service is in Texas. So is the auto division. They recently bought HSBC's auto divison, which was in NY, I think.
Anyway, it doesn't matter where the company is... If they do business in the United States, they must adhere to all Federal and State regulations.
However, I believe the Sailors Act (SSCRA) only pertains to a mortgage on a primary dwelling, rent if payment is less than 1200, and credit cards. It also delays action on certain civil processions, such as foreclosure, bankruptcy, or divorce

Also, the spouse may still be held liable for the debt.

To learn more about these or other provisions of the Soldiers' and Sailors' Civil Relief Act, contact your unit or installation legal assistance office.

I submitted a payment via a check and no one seems to know where the check or the payment went. The amount of the check was taken out of my banking account. I was told I had to submitt a copy of the check for verification. I have faxed them this information 3 times and was told they have no way to verify that this was sent. The accounting department handles this and it is no way to get in touch with them AND I WILL HAVE TO WAIT until they get to it. This has been going on for 2 mths. Santander continue to call and harrass me for a payment and has threaten to repo my vehicle even thou they cant find a payment or have any interst in doing so. When i call to speak with someone about this issue everyone is so rude and obnoxious and not willing to help resolve the issue

It seems I'm in the same ship as most of you. I had my car loan with HSBC Auto and then suddenly one day I'm getting calls from Santander. I fell behind on my car loan by 45 days due to being diagnosed with Leukemia and spending some time in the hospital. I have been dealing with Santander for about 4 months now. I am really confused as to how they come up with the amount of CASH owed on my account. I made a payment every 60 days for 2 months straight and then made 2 payments within one month. From my calculations, I should be caught up. I went to the website and it showed I was 31 days past due, then a week later, it said 63 days past due. It additionally showed my normal payment amount and then over $2, 100 in "FEES". I have no thought what this is. To make matters worse, they continually call me at work. I have advised them that I cannot receive personal calls and to stop. I additionally said this was opposed to the FDCA and I would file a complaint, yet they continue to call at work. I additionally get several calls a day on my cell. The last straw was they called my father last week. Oliver Davila told him that he was looking for me and left a number. He then questioned my father if he was hiding my Jeep at his house. My father said "No, you can come check if you'd like". My father then called me upset and he has a heart condition. I called Santander and spoke with a Supervisor and told her I would be filing a complaint and to never call my father for a second time and upset him. She informed me that my father must be lying because they would have never said that to him. I am at the end of my rope with these people. I will be taking the advice of others and filing complaints with the FTC, my attorney general, and my congressman. I urge all of you to do the same.

My collector car loan with Sovereign Bank was acquired by Santander. These people are the worst customer service outfit you could be involved with. ALL my online account information is incorrect and they don't know how to fix it. Their customer service is over-seas and obviously was low bidder for the contract. They haven't been able to send monhtly statements or email notices so you have to remember to make your payment. And if you want to pay online or over the phone you are charged a significant service fee. Most of their loans come from dealers and other companies so be careful and find out who the loan is being placed with. If it is Santader... run away!

I would not reccomend this company to anyone! If a dealership offers this to people that have fair-poor credit DONT use it! We had 3 occasions were they cashed checks and then NEVER posted them to the account all 3 times I had to fax in copies of the cashed checks and threaten them with an attorney to do anything! Very poor customer service! Then when I traded the vehicle in they sent my overpayment to the dealership that we bought our different vehicle through! That dealership had never heard of any company doing that before!

I have never been involved with such a group of liars in my entire life.
Santander Consumer USA, does not deserve to have the USA behind their name at all.
They are as the crooks of olden times, smile in your face and stab your back with a smile.
In my opinion every employee in that company should be ashamed to cash their paychecks,
they agree with that companies policies. That is a sad state of affairs.
I have been led on for over 26 days re a deferrment on my payment based on medical situation.
Now, I find out, no there will be no deferrment..well...okay, but they knew this, 26 days ago.
Had they just been honest with me and said "No, we are unable to do this", I would have said "thank you
for your time and goodbye". But no, I was lied to, I was talked down to.
I work hard at my job to pay these sub-humans their pay, as they surely slide/slime their way out of
that building to their cars/homes.
God has a way of taking care of his Children, I am a child of God, All Mighty, He will take this wrong and turn it
around for His good, I know that, I trust my faith in God.
So, Santander, you are not hurting me, you have brought God Almighty down to you.
Stop lying to your customers, treat them with respect as human beings and bring your hearts to the altar
for God.

Thank you,

Blessings,
Teresa

I had an account with Citifinancial and Santander Consumer took over the account. The service was horrible and one lady was nice in the beginning and i decided to tell the manager how good her service was...Well to my dismay she seem to careless about the compliment and hung up the phone. I was blown away. I had to make several calls to them and all i got was horrible service. I was beside my self and decided to 'REFINANCE' with a local credit union. I know have a lower finance rate from 12% with Citifinancial now to a 7% with the credit union and my credit score aint the best either. I have never been late on my car payment and i refused to give my hard earn money to these ridiculous, rude people. If you can get out...refinance your loan with another company who would appreciate your business. Im so Done with Santander.

I got a loan for my car from hsbc. Hsbc sold my loan to santandar. I could not keep up the payments due to reduced income and my car was repo'd. When I called santandar to get my possions back, meka from santandar said I had to pay to get back my money and personal possitions. I told her I paid to retrieve my car but she said I had to pay for any personal possion I had left in the car and I had to pay for storage of the car which came out to $250.00 + the 500.00 I had in the car this come to a sum of 750.00 I will be out of. This is not including personal material I had in it. So in toltal to get my car back I will have paid $1650.00

We had a car loan from this agency. Right from the start, I received phone calls stating that my payments were behind, but I had made them on time from a credit union account. Santander said they never received them, even when I provided proof from my credit union that they had sent the payments. They repeatedly called my cell phone, references, and my employment even after telling them that I could not receive these kind of calls at work. I emailed them and sent a certified written letter. Please do not take out a loan with this agency- it is BAD NEWS!

I don't know what the deal is with Santander. We went through a bankruptcy and Santander let us pick any car we wanted. Interest was low compared to other banks. We had a problem with the first payment(gave wrong info by mistake) and the payment was denied. We fell 3 days behind before we realized what happened. We got it figured out and Santander was EXCELLENT! They were very nice over the phone and even waived the $10.95 Processing fee. It's been six months now and have yet to have any problems with them. Everytime we call them with a question they are curtious and will try to answer your questions. My last auto loan was with M&T with a 720+ credit score and we had more problems with them than we have with Santander.

Since this company was handed over to them from (Citiautofinancial) it has beena night mare.. From customer service to payments. Every time I tried to call them and ask why was I being charge a late fee for 4 months (Ever since I got them) which calculates to the 4 months late fees.. They put me on hold.. And when I tell them since you guys say you record every conversation then go back to the prior conversations and fights that I have had with your company.. I get no answer.. I hate this company now my nect step is the buissness buerue.. And see how they explain the late fees.. And how im getting charge additional 10.95 added to my account! Someone needs to do something about this company! All they're doing is scamming us! Pay attention people

Hi
I actually asked them the same thing and to fax them to me and that was over a week ago. Something just doesn't seem right with this company. What someone told me was to make sure that the contract they have is the same as the contract you have. My payments were suppose to be $509 per month and when I got my first statement it was $709 a month.

I, also was with Triad, but since this company took over, I don't expect to see my title to my car, as it was paid off in March 2010, and they are trying to get more money out of me, stating" I only paid one half of a payment, which is a lie, as I had the account on Auto Pay.
Hope these people have to cough up misused fund.

Consistently charging too much interest, when they are notified they sometimes correct it, then do it again and again. They take the loan amount, (say $12, 000.00) figure the interest on the loan (say it brings it to $14, 500.00) then they charge you 14% on that amount until it is paid off-They are charging interest twice! (the amounts are for show only-not actual amounts) They are the most corrupt company I have ever done business with -they bought Road Loans which is where our loan was first. It has been nothing but a huge headache trying to stay on top of them. I need to know where to file a formal complaint!

Loan amount differs each month after same payment do not understand how they calculate figures.
Payments not applied, different story each time I speak to a representative. had them send me full payment
details of all payments Interest information never correct.

In 2012 car loan purchased by Santander. Company failed to send notice and payment coupon to us. Every month coupons are late being sent to us or none are sent. Jwhen contacted, the representative told us we should pay online . The fee is way too high. Told rep I pay most bills on line and companies make no charge. Also rep claims Santander has a contractor that sends out payment coupons. So they have no control over when payments are sent. They try to get bank acct number an want to do automatic deductions. Do not believe company is reputable.

First, my original loan was NOT with this company. I had autopay with CitiFinancial--the company I did use to finance my vehicle--and so was somewhat surprised when I received an email informing me that Santander had taken a payment in the amount of my monthly loan payment from my checking account. I was surprised because I had no clue my account had been sold. I did a little research and found that CitiFinancial was no longer servicing their customers. I was angry at the lack of communication from either company involved, but didn't make a formal complaint because the latter company was taking only the amount of my normal loan payments. I deeply regret being so complacent now.

I recently refinanced my car through my credit union at a much lower rate. I took all the steps I was told to take by Santander's customer service rep, up to and including making an online request and fax request that the autopay deductions stop as Santander no longer had a lien on my vehicle. Unfortunately, and now I see after reading this complaint board, unsurprisingly, they still took the full amount of my payment 22 days after they received the check from my credit union. I tried my very best to be businesslike and non-combative. This got my NOWHERE. Upon calling and describing the problem to another CSR, I was asked to fax a printout of my bank statement to them. I did so immediately. I was told the problem would be resolved in 72 hours. I waited 7 working days before calling back after I still had not received the returned funds. That was when I was told that the second CSR I'd spoken to had made a mistake; according to the THIRD CSR, it took 72 hours for the accounting department to receive and review the request for a return of the funds they had no right to--but it could take up to 45 days for them to actually return them.

I'm sorry. WHAT?!?! Can I start charging you interest and penalties, Santander, as you most certainly would do if I were 45 days late on a payment?

I'm a pretty easygoing person in most cases. I'm a middle school teacher; patience is a required virtue. However, after repeatedly speaking to yet more CSRs, I have reached the limit of patience and good Southern upbringing. I've explained ad nauseum that I need to make a car payment to the company that actually does currently hold my loan and have received nothing but sarcasm, snark, and discourteous language from the legion of CSRs I've had the pleasure (sarcasm and snark of my own) of dealing with.

I highly suggest the people who write the phone script for these people remove the "How may I offer you excellent service" spiel from their greeting before someone injures themselves laughing at the incongruity of this statement and the actuality of dealing with Santander.

Also, and just to add a bit more insanity to the situation, my most recent CSR pal told me that if I filed a complaint it would reset the magic 45 day countdown to getting my money.

Rock. Me. Hard Place.

I originally had my loan with HSBC Auto, I have the original loans papers and then I received a letter that Santander was taken over, I have had nightmare after nightmare. My loan with HSBC auto states that my loan will be paid off November 21, 2012. Here it is October 19, 2012 and Santander states I owe the loan $12, 000.00 more dollars. I have requested over 10 times that I want the documents and statements of all these charges, they reply they will mail out to me. I have never got them. I have asked over and over I want an itemize statement of all charges, to this day I have not received any documents. They stated to me that I extended my loan with HSBC before they bought the loan. AGAIN I said where is the documents, nothing... I have not extended any loans, I DO NOT OWE $12, 000.00 more dollars, they repo my truck.! Really... So I try to get my truck back, paid 1, 500.00 to santander for the repo, plus $435.00 was added on to the loan for repo fees, plus had to pay towing $235 at the tow yard, they wouldn't give me my truck, then the tow company charged me $235.00 plus I had a jacket in my truck, so they charged me $75.00 more for personal belonging storage. Is there anything we can do? Is there a lawsuit we can join and stop this madness? PLEASE, We the people are begging for some answers and justice.

Sovereign Bank (straightforward, good) became part of Santander. My Sovereign loan is paid in full, I have documents from Santander saying paid in full, but they still try to collect monthly. The 800 number cannot look up payoff information (many tried for me). The branch was cut off from the old computer system without being given access to the new, so they can only call the 800 number. There is no effective way to contact anyone about anything - not only that, but payments are split into interest and principle before being posted, and the 800# CSRs do not have to help you if you cannot give the amount of your last payment (and of course, your total payment does not equal either of the partials that they post). Only one positive aspect - CSRs 800 and branch are all really nice and want to help, but their set-up prevents that.

I recently changed my bank to Santander. I changed because my other bank were too fond of making exorbitant charges for me slightly exceeding my overdraft limit – and not on a regular basis either!
As we all know the charges the banks make for exceeding overdraft limits are out of all proportion to what it actually costs the banks to administer.
I was promised by Santander that they would take care of all my existing direct debits set up on my old account. I was very surprised and upset to find that they had not set up all the direct debit payments as they promised.
Their incompetence has cost me money as I have incurred late payment charges as a result. Santander have refused to compensate me for these late payment charges I received. Do not open an account with this bank as they are rubbish!

I paid off my car loan back in February and still today they have not released the lein they have on my title to my car. They are saying today August 16, 2012 that I have to now pay to have it released?

I paid my debt in full I think that it’s there responsibility to provide me with the documentation showing the title has been released.

this company is currently under investigation for so many violations that its not even funny. they are being investigated and cited by the state of md for repossessing cars with one payment left. if we hold on i am sure they will be history before we know it, they treat their customers bad because they are tryign to assist in rebuilding credit and they somehow think they have the upper hand but when they are all out of a job we will see who has the last laugh!

Got a Nissan Sentra, make my payments on time, should be paid by 11/2011, santander took over my account, now my payments end on 11/2012, payments still $457 a month, have had problems every month, they reject my bank statements, saying its not proof of payment, have now been reported twice to the credit companies, no help from the "Customer Service", made online payments thinking the problems would stop, had been making payments from western union, got late fees charged, tried mail, they said they arrived late, there feels like nothing I can do to get this over and done with, according to them I still owe almost $9000, the car is worth less than $5000 now, appears to be never ending with these people, and of course no one knows what is going on over there!