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Santadander Consumer USA / Cannot log into account online

1 VariousForthworth Dallas, TX, United States
Contact information:
Phone: 888-222-4227

PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

My story:
I have found a lot of different types of complaints on this company. Too many to name here. My problem is this company will not help me to log on to my account online. I was a former Citifinancial Auto lien holder when all of Citi's auto loan were sold to Santander Consumer USA. I was sent a letter notifying me with new account number and my account information (payoff amount, date of maturity and so on). The letter states that one may go to their website (santanderconsumerusa.com) and establish an online account. Upon visiting their site there is a link for former Citifinancial Auto customers. That link says you can log on with the same user name and password as you had with Citifinancial Auto and that if you have issues to re-register. I could not achieve any of those things. It did not allow me to log on, nor to get my password using their password retrieval or re-register. There is a link on the main page for the former Citifinancial Auto customers and on that page it states: " Use your existing login credentials (Most customers will experience a seamless login; some may have to re-register" here is the URL where it says this:

http://www.santanderconsumerusa.com/citi/default.aspx

I called their customer service and their representative told me that they do not reset passwords and that I would just have to keep on trying. When I asked about their IT department and why don't they handle this issue she told me they don't have an IT dept. I am absolutely horrified that I am stuck with this company. URL that says to call their customer service to get password reset:

http://myaccount.santanderconsumerusa.com/Login.aspx

Unfortunately for my case my loan amount seems to be too low and no companies want to refinance it. Like I said in the beginning of my complaint PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU! And if you really want results post complaints like me urging people to do the same. I am filing this same complaint on as many website as I can. Many of us cannot get another lender and it's not fair that we should deal with this ridiculously negligent, appalling, shockingly atrocious service. HELP MAKE A CHANGE! THANK YOU!!

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