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Sansui India / Pathatic Customer Service

1 India Review updated:

Hi,

Introduce my self Krishna Srinivas Kumar Mallela, I am residence in Vijayawada Andhra Pradesh we brought a Sansui Thunder 29" Colour TV in feb 2004 as per the after sales service call to the customer care for the service of the TV in sep 2004 but there is no response from the customer are or any service provider. recently over TV got blank even the TV is not getting switch on.

Then searched in the Net for the Sansui Customer care as there is an service center for the sansui in vijayawada, SRI SAI TECHNOVISION with number [protected] called to this number and place a complaint number {0601 F} for the service in the month of July 3rd 2009 but here the executive came on 7th of July 2009. after 4 days how instant customer service provider.

The executive as he checked & said that a smell battery got damaged he said that it will cost of 700 Rs, I said its ok go ahead resolve the problem. after some time the executive said that he want to cake the mother board to his office as the condenser & some another accessories got damage & it will be charged for the 3 to 4 thousand + 700 Rs. it was happen on the 7th July 20o9, while taking he said that he will be back in three days, I said Ok.
but to day is the 20th 2009 July.

I called to the customer care again on the 14th July 2009 as the excutive said that it will take another 2 days, again called & the executive said that the service executive will be there on Saturday even there is no response from the customer care people as the company is given after sales to these people.

to day 20th July 2009 called to this customer care number [protected] & placed a complaint number {VIJ[protected]}. regarding the situation.


Finally my compliant when it will be placed don't know but simply I can say that after giving the lot of time to these people even there is no information from these customer care or service people.


Had a great PATHETIC experience with customer care service from the sansui.


Krishna Srinivas Kumar Mallela,
Ganganamma Temple Street,
Gunadala,
Vijayawada,
Krishna Dist,
Andhra Pradesh,
India

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Comments

Jj
  4th of Dec, 2009
0 Votes

Yes In Pune Sansui complaints are handled by Techcare which they claim is a franchisee of Videocon.Terrible service.Poor response, no effort made to find customers and then giving a wrong feedback that addressee not available etc etc .

Na
  21st of Jan, 2010
0 Votes

picture tube is damaged and colour problem.

Na
  21st of Jan, 2010
0 Votes

woofer problem.

Ta
  22nd of Nov, 2011
0 Votes

AS AFTER SEVERAL NO OF COMPLAIN BOOKINK FOR THE LCD 32' set of sansui TV is not working properly even the set lying with me since the 2nd day i received is dead in condition i found no response from company till date '''''''''''''''''''''''''''''''''''''''''' 22//11//2011 really feeling humiliated buying the set and feeling sorry... please do anything favourable to me


'''''''''''''''''''''''''''''''''''''' TAPAN DUTTA PO//BANARHAT CELL .NO:9434184845 DIDT JALPAIGURI. W.B. pin: 735202

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