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2.3 86 Reviews

Sansui Electric Complaints Summary

28 Resolved
58 Unresolved
Our verdict: Engaging with Sansui Electric, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sansui Electric reviews & complaints 86

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ComplaintsBoard
R
12:00 am EDT

Sansui Electric Bad service facility

I purchased a 29 Inch Sansui Color TV from an authorized dealer "UNIQ Vision Private Ltd" in Ganganagar, Bangalore. The TV started developing problems after Three years of purchase. No sound and no picture. As per the suggestion given by the dealer, I informed "Smart Service, Customer care Center, Citi tech services about the problems I faced with the TV. The TV was repaired and it has started functioning. But within one month, the TV failed again. Once again, I informed the service center about the problem I faced with the TV. The service technician checked the TV, removed the electronic cards for repair and went back. It is almost a month and I do not hear anything from the service center. Repeated telephone calls were made. The reply was they are still working on the TV. I feel I made a great mistake by purchasing the Sansui TV. There seems to be no authorized service centers for Sansui products. Can anybody guide ?

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V
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veeravalli Kumar
,
Jul 14, 2007 10:15 am EDT

I Agree, this service is sick...

Kumar.

ComplaintsBoard
N
12:00 am EDT

Sansui Electric Very bad service!

I have brought a 29 inch SANSUI model 29-G 7 months back.

The TV has stopped working since 2 months. I had registered a complaint ( no: 200011 dt: 20th May 2007) in one service centre in Bangalore as I reside in Bangalore, Marathalli.

One technician was sent to verify the defect and he found that the TV kit board has to be replaced which he said that will be done within two days.
This TV is only 7 months old and it holds a three years warranty.

Since then I am calling up the service nos and They keep telling that the board is sent already and that the technician will be reaching your home this evening. From past 1 month this is happening.

Now, I think I should not have brought this brand. Is this the service given by the SANSUI company?

It is pity .. very bad service. I dont know what this writing this complaint here is worth. But If any user reading this please note please go for such company/ brands that have a good service.

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C
C
chandan
,
Feb 20, 2008 8:36 am EST

hi ... I need a proper address of sansui service center.. please send...

C
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chandan
,
Feb 20, 2008 8:32 am EST

Hi... i have a sansui audio system which is not working since december2007. i need a service center address...

ComplaintsBoard
K
12:00 am EDT

Sansui Electric 432 inches plasma TV - not worth paying for!

I had purchased sansui plasma 42 inches TV during Jan 2007 and since then I am having hell of a problem with the TV. The picture is not clear sometimes or picture on the TV is fading. I had given several complaints but of no use. I do not have the E mail address of the company, so that I can send an email to the company.

Is there any one who knows the email address of Sansui company? Please let me know. If the problem persists, I am be forced to publish an article in the local newspaper so that people would come to know the quality of Sansui plasma 42 inches TV.

I also request the readers, never try to buy plasma TV of sansui company, if you are residing in India becaz, the company lies on so many things.

The manual says there is PIP option, but actually there is no PIP in the TV at all.

Read full review of Sansui Electric and 14 comments
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S
S
SHOIB
,
Mar 31, 2008 8:31 pm EDT

Sir, recently i had put on child lock, panel lock, and tv lock on my tv set and it is not switching on. So i just wanted to know how to switch on my tv. If anyone knows the details please send me. I tried to contact the costumer care people but know reply. I contacted the dealer, but know reply. So sansui service is worst worst and no one should buy anyhting from their company. Bull ### company, but still i request them to send me the details how to switch on the tv.

O
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Online _CST
, US
Sep 18, 2015 5:49 am EDT

Dear ksn1979,

Information about your complaint number is still awaited from you. Please contact us on write2us@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

O
O
Online _CST
, US
Sep 10, 2015 8:00 am EDT

Dear ksn1979,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

K
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ksn1979
, US
Sep 09, 2015 11:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am having continuous problems related to main board, once i get service of one issue other one arises.
or they any compatible main boards for Sansui furatto 21
please intimate me at ksnsurendra@gmail.com

A
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ajay gupta
,
Nov 05, 2008 11:35 am EST

Whenever I want to do auto or manual search it is showing messege child locked

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dharmendran
,
Oct 25, 2007 12:00 am EDT

some times picture darknes coming

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raman
,
May 01, 2008 7:32 am EDT

sansui service is worst

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Sachin Kumar
,
Jan 16, 2008 12:27 am EST

I am Sachin Kumar I have purchased Sansui B2B2-21 Flat T.V for the month of Sep ‘07
But the working of T.V is not good T.V Picture keep on running but automatically stop the picture and it is happen every times when I turn on the T.V and till time I am facing of this problem before it I have complained Sansui Service Center but T.V Engineer says the problem is from the Cable network every time I face of this problem I have totally fed up of this service.
Sachin Kumar
[protected]

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Fatima
,
Jan 06, 2008 4:56 am EST

I had purchase sansui 21 inch. stv-2112 PF model color tv from Lulu Hypermarket , dubai,uae.
the sound system is entirely different as its mention in manual in user guide it mention
sound system : set-color-sound-blue back

but in TV their is no set up for sound what have to do i purchase this TV on 03/01/08 to day is only 06/01/08
please take action again this and tel them to resolve my issue

S
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senthil kumar
,
Dec 11, 2007 6:28 am EST

Remote control for tv is not good. Three times serviced in two years, poor response from the dealer. Poor service!

ComplaintsBoard
R
12:00 am EDT

Sansui Electric Sansui - it is waste of money

Never buy Sansui products, I realized it after wasting a good amount of money in BUYING SANSUI HARD ROCK, 21 EYE and gifting it to my Husband.

After six months it was dead and no one from service center came fwd to rectify it. To my utter surprise there is no Head office details in India. If you know pl. let me know as I wanted to give this back to them and to ensure that they must realize that they can't make fool for a long.

I am planning to go to CONSUMER COURT FOR HARASSMENT AS I HAVE TO TAKE LEAVE AND SIT AT HOME SO THAT SERVICE ENGINEER AS COMMITTED CAN COME AND ATTEND THE COMPLAIN. BUT NO ONE TURNED I LOST 5 DAYS LEAVE.

I would request all of you including dealers that don't buy or promote sansui products.

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R
R
R. Deepak Kumar
,
Nov 18, 2008 5:01 am EST

Sansui, a branded company with their best products. Sansui had lost its image when it was merged in Tekcare India Private Limited. Now the chassis, Picture Tube, and even the Front & Back covers too are now being made in india, with the Videocon Global group which made the Sansui to loose its image. It was the only TV which had failed the Sony for its sound, Picture Quality, performance and even thing more.

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gurmeet singh 9872354014
,
May 25, 2007 3:40 am EDT

Never buy Sansui products, I realized it after wasting a good amount of money in BUYING SANSUI HARD ROCK, 21 EYE and gifting it to my Husband.

After six months it was dead and no one from service center came fwd to rectify it. To my utter surprise there is no Head office details in India. If you know pl. let me know as I wanted to give this back to them and to ensure that they must realize that they can't make fool for a long.

I am planning to go to CONSUMER COURT FOR HARASSMENT AS I HAVE TO TAKE LEAVE AND SIT AT HOME SO THAT SERVICE ENGINEER AS COMMITTED CAN COME AND ATTEND THE COMPLAIN. BUT NO ONE TURNED I LOST 5 DAYS LEAVE.

I would request all of you including dealers that don't buy or promote sansui products.

ComplaintsBoard
J
12:00 am EDT

Sansui Electric Very poor customer care services

Hi, this is Jegadeesan krishnasamy from Perambalur,Tamilnadu, India and i don't know how i decided to buy sansui color television. Some problem has occurred with my tv within Five months of purchase. i made a complaint to sansui service centre but to my utter surprise no body came for 15 days together. i like to advise all my friends don't repeat don't purchase sansui tv u will waste ur money as i have wasted. no head office website i could find and now i am planning to go to consumer court.

Read full review of Sansui Electric and 7 comments
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T
T
Tarun Panwar
, IN
Jan 08, 2013 4:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

My name is Tarun Panwar.I purchased SansuiTV model number CTVSCS213BB-CUK, but my TV not working from 03 OR 04 MONTH, I had told the dealer for about the TV and then he call to the customer care and service center but the service center didn't take any action .he told that they are coming today and tommorow but after 03 month he still not come.if I am not getting any response till coming wednesday than I will going to consumer forum against your company, not only that I am search engine optimizer and well connected in social media marketing as well as my article publish in product review site.I can write against sansui bad quality product as well as wrong commitment of your service and customer care.If you not help me how much i loss only rs 8500 but if I do this you lost goodwill in market which is more valuable than my rs8500.If you want I can produce all detail how can I hamper your business .

Tarun Panwar
Uttarkashi
Uttarakhand
249193

mo no - [protected]

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jitendra singh
,
Nov 24, 2008 1:27 am EST

Dear Sir,

I have registered a complain on 10/11/2008. T.V that not working properly. After
registered my complain your engineers came at my home and take away the chaeses and
say I have repair the chaeses on work shop and install next 2 working days.

but after 15days they did not solve my problem. if u did not take necesarry action on work
shop owener. I have register the complain in cuonsumer court for compansation (25000/-)

thanksss

Jitendra Singh

[protected]

jitender singh

J
J
jitendra singh
,
Nov 03, 2008 2:09 am EST

I have ragistered some complain regarding TV through telephone. but after 15 day not taking any necessary action on my complain my complain no is 5P0020810210018. So I hope u Will give me any responce my cell no is [protected]

Thankssss

Regard

Jitendra Singh

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anand prakash
,
Oct 04, 2008 3:09 am EDT

Dear sir,
I have purchase a 15" Flat Sansui color Televesion from Sangam Electronics, Sector- 18, Noida,

TV is not working from 30.09.08, I have written a complaint to your customer cares centre for repairing, complaint No. is 5A0490810010039. Dated 01.10.08, but not received any response from your side,

Your service engineer will not come till now, at my address for repairing the TV,

kindly take the action on it.

thanks & Regards,

Anand Prakash

B
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bimal chandra dey
,
Oct 03, 2008 6:49 am EDT

i am symple electronics ing.

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Parvinder Jit Singh
,
Dec 27, 2006 8:50 pm EST

Buy any tv in the world even you can buy tv from the repair shop they will work BETTER then SANSUI TV because. I buy a 29 inch tv with 2000 watt output the tv sound is good at high levels but when the sound is reduced there is humming sound in it and the magnitude is so high that you cannot hear anything up to the level 10 is achieved by volume control. More over the technician came after 2-months and when he open the tv set i saw mess in that ie the screen shielding is pasted with CELLO TAPE. 2-capacitors were mounted towards the printed side of the pcb, 2 resistances and 4 jumpers were connected and when i asked about all this he says that this is due to development work and some modifications. moreover you cannot contact to there head office coz there is no confirm address anywhere on the net

NEVER BUY SANSUI PRODUCTS!

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Bhuvan
,
Dec 23, 2006 7:26 am EST

My colleague Mr.C.P. Singh purchased Sansui TV Model No.:SV-2110 and Serial No.[protected] on 18th Oct. 2001 from Gaur Electronics, Ladpur, Raipur Road, Dehradun-248008(India). On the Guarantee/Warrany Card 7(Seven) year guarantee has been mentioned)The model worked very nicely till last year but since last year now we r facing a problem: While any channel runs, suddenly the images and sound disappears and the screen becomes blue. We have changed our antenna and also the antenna cable also but the problem still persists. The complaint was also bought in the notice of ur local authorized service centre who attended several times but unable to resolve the problem.

In the first few years we were fully satisfied with the performance of this set and the same we recommended to many of our friends but now looking at Sansui services we r loosing the faith in Sansui services.

ComplaintsBoard
J
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sansui Electric - Waste of money

Hi, this is jaynandan prasad from mumbai, India and i don't know how i decided to buy sansui color television. Some problem has occurred with my tv within three years of purchase. I made complaint to my dealer thats sumaria electronics, mumbai. No mechanic visited for 15 days to repair the tv as it is still under warranty. Then i made a complaint to sansui...

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