Sansui / Sansui 29& Hardrock TV
On July 11, 2007, I bought the Sansui 29" Hardrock TV vide Invoice No: 0129268 from Pai International, RT Nagar, Bangalore showroom and was installed in my house at 9.45pm by your engineers. It blacked out on the same day 15 minutes after working and I reported this to Mr.Lokesh at 10.15pm. It was nice of him to assure me that a new replacement would reach my house the next day, though he was already on his way to Mysore. We were terribly upset the whole night sitting in front or the blacked out TV.
Next day at 5pm the TV was replaced with a new TV. I called showroom the same evening and reported that there are following problems in this TV as follows:-
The logos of channes were ‘Floating’
The vertical straight lines in most of the channels were ‘Floating’ or ‘wavery’
Some times the images looked shaky
The scrolls in News channel were shaky and going cross.
Sony playstation video sometimes at the edges go angled.
The showroom people requested me to use it for some time and get back with the complaints .
I went back to showroom where I bought this TV, after a fortnight requesting them to attend to the above complaints as its terribly annoying to watch like this. Infact my Onida KY 21 “ TV which I gave for the buy back offer , bought in 1994 was till date working without any complaints or shutdown. The only reason was we wanted to upgrade to a 29” so that my son could enjoy his Sony Playstation better. Now on this TV we have all the problems.
No one came to attend to it inspite of repeated complaints and phone calls. At last on 12 August I went personally again to showroom and raised my voice with the complaint. That week they sent an engineer from Sansui , who saw all this complaints and went back saying he would return with his tools. The next week never came.
Again on 18th I visited the showroom and said I am giving one last chance to attend to it else I need a replacement immediately a brand of my choice with the difference in payment I agreed to pay. I said I will wait till 25th August for them to resolve the issues. Till 25th afternoon no one came to attend it. Ultimately I called the showroom and raised my voice. Subsequently took the number of Mr.Lokesh and brought to his notice my problems. Immediately I got a call from Mr.Ashok, an engineer from Sansui and said he would attend it by 2 pm.
Mr.Ashok worked on my TV for an hour and said this needs a replacement of TV. Ofcourse he said he will report this to Pai International as the complaint came to Sansui from them. I called Mr.Lokesh and told him about this. He had requested me to wait till Wednesday this week ie., 29/08/2007.
My sincere advice do not buy Sansui Brands.
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