Nissan
reviews and complaints

i recently worked a deal with SANDY SANSING NISSAN in Pensacola for a Sentra.The car was not on the lot and was going to have to be delivered in a few days .So i put up a $500 binder for the car and was told that if the car was not what my wife and i wanted then i would get my money back.Soon there after the car arrived . I called my salesman and learned that the car was damaged and would have to be painted .Due to this damage we decided to call the deal off and get our $500 back .Much to our disbelieve we were told we could not have our binder back and the dealership had incurred some cost having the damaged vehicle sent to them and the binder would cover that .I cant figure out how it is my resposibilty to take care of any cost for shipping a inperfect product to the consumer .I have talked to everyone i can at the dealership and even the customer realations manager agrees with me, but i still cant get my money back .How do you justify charging the consumer for your mistake .The deal should be off end of story and consumer gets their money back.

BUYER BEWARE AT SANDY SANSING NISSAN !

This place is totally unprofessional. I thought I purchased a vehicle...Had the vehicle for 6 weeks...Realized I never received a payment so I called to ask the manager...I Asked him what was wrong and he say you need to come in. I work I’m busy I asked him to fax it to my house the contract cause a new bank took the deal. He assumed since he messed up I would just give him more money cause I was so In love with this car... Not happening...I tried to work it out with Felix and MARK...Felix finds it hard to return a call, but sure can sell you a car...Zero follow up. Mark a nice guy but promises return calls and nothing happens. The general manager, or the guy that looks like he sits behind his desk and eats twinkees all day doesn’t have a clue what’s going on in is establishment. His mommy must own the business ... Called him three times and you got it not one return call. Then after I have the car and they want it back...He calls all tough guy. He must have had a sugar rush from all those twinkess the way he yelled as if I was his kid... Needless to say I returned there car and he says he will not give me a refund... But I stopped my credit card and ill see him in court if need be. He wrote a contract gave me a car with a price. He wants to change the price and isn’t willing to treat a customer with respect. I called 50 times and no return calls. Then he wants em to stop what I’m doing that day because he wants his car back... Well he has it 2, 500 miles later. What a shame I would have keep the car if they just treated a customer like a customer...I’m not a child I don’t need to be force fed... Hopefully he will get from behind his desk and stop eating twinkess and see what’s going on in his establishment. Needless to say I have a brand new 2008 Ford edge that’s nicer, vice sync sirus and much more. Less money and rides better... So it all works out ...Hope he works on his anger, all that weight and anger = Heart attack. Good luck stay away from Nissan Route 22 Hillside.

North Point Nissan in Little Rock, AR is convenient to my home. So I have always taken my Xterra there for servicing since I moved to Little Rock from Conway, AR about 5 years ago.

I bought my Xterra from Superior Nissan in Conway when I lived there and was very happy with their service department there. The employees in their service department seem very professional and honest.

The service department at North Point are just the opposite. I have too many complaints about them to list here, but my biggest complaint is their dishonesty. My latest example: My Xterra recently began stalling. It seemed as if it were running out of gas, so I changed the fuel pump and filter. When that didn't fix it, I checked the fire by grounding a screwdriver to a plug wire and discovered that at times it was not firing.

Not sure what to try next, I had it towed to North Point for a diagnostic and repair. After checking it out, the service manager called me and said that I needed a battery ($135 installed...he tried to convince me that was a good deal because it was less than the 3 batteries he has on his boat), a distributor ($415 for the part and $385 for labour based on $90/hr...roughly 4 hrs) and a timing belt (around $500 installed). I explained that the timing belt had not slipped because at times it would run normally, then it would stall. I guess he thought I was an idiot when it comes to mechanics, because he tried to convince me that it could jump in and out of time. I am not a mechanic, but my dad is and I grew up working on cars, and I do know the basics.

Angry, I paid the diagnostic fee of $90 and had it towed back to my home. A friend of mine works with a guy who is trained as a mechanic and does some work on the side. He came to my house, diagnosed my problem (a bad distributor only) and repaired it in less than an hour (not the 4 hours that North Point suggested.

I paid $275 for the distributor at O'Reilly's and he charged $80 to install ($355 total compared to North Point's total of over $1400 for the battery, distributor and timing belt). The old battery on my Xterra that I was told had shorted out and would not take charge is still on my Xterra and still holding charge just fine.

I can tolerate stupidity more than I can dishonesty, but the service department at North Point are both stupid and dishonest.

As I stated earlier, this is just the latest incident that I have experienced with them. It is also the last. I am now driving to Superior Nissan in Conway for my servicing.

To whom ever this applies to, I have called and i can't get anyone to respond. My car was totalled in the tornado that hit Cammack Village two weeks ago. No one seems to listen. I was told someone would see me last Friday, and if not then, Monday, Yesterday, the 21st of April. This matter needs to be tended to, as i cannot leave this vehicle unattended to. Please call and come pick this auto up. Thank-You, Fred Sanders

bought my pathfinder model 1999 1/2 in 2002 upon my request my nissan dealer agreed to replace all of the window moulding (scraper) that were already rusting (only 3years old ), and now 5 years later there all rusted again and caused body damage because of rust leaks.
is'nt amazing that a vehicule that is supposed to be of high quality ( priced high) does'nt make any better mouldings and that in the vehicules lifetime will have been replaced 4-5 times ? at $115.00 each could nissan do anything for me,
not encouraged to buy another...nissan product
thank you for your time,
best regards
andre

My 2005 x-trail's serpentine belt broke at 67, 000km while driving outside of Seattle. When it broke it caused my x-trail over $2, 000 damage. It broke the timing celenoid and fried the Engine control computer. When I called Nissan Canada from the US their 1-800 did not work and when I got a relative in Canada to call the number the Nissan representative said that she was unable to help me because I was in the US. When I called Nissan Canada to ask for assistance and advice on how to go about fixing my car I was treated like garbage. I would highly recommend staying away from buying a Nissan Canada vehicle unless you want poor customer service.

I am writing to inform of a recent experience of mine that falls into the category of "poor" Customer Service management by the Nissan Motor Company. I have detailed the history of events below and am extremely disappointed and surprised at how 'Casual' my concerns have been accepted by the organization in question - Nissan Motors Essendon.

My issue relates to a Major Service I had performed on my Nissan Pathfinder back in January 2008. Upon picking up the vehicle there were a couple of issues I noticed had not been fixed or raised for report by the Service Department, these issues being:

a). The handbrake light remaining on when the handbrake had been released.

b). The accelerator pedal sticking when initially engaged and taking off forcing the driver to apply above normal force.

c). The alignment seemed to be out as the vehicle was pulling to the left.

None of the above issues were reported to me when I picked up the vehicle therefore I called the Service Department and reported them for note for my next service.

Following the above on the 19th February my wife was driving the vehicle to collect the kids from school. Upon trying to re-start the vehicle after arriving at the school the car would not start. We called the RACV who discovered that the Battery Cells were 'bone' dry and that we required a new battery which we subsequently purchased. This was annoying considering that a major service includes checking of battery cell water levels.

The following day (20th February) I called Nissan Essendon and reported my concerns to a person by the name of Teresa in the Service Department. I was told I would receive a call from the Service Manager. I received a voice message from the Service Manger the following day and returned the call and left another message due to him not being available.

By the 22nd February I had not received a return call from the Service Manager therefore called again, only to be told he was not available. I therefore explained by issue again to another gentlemen who showed enormous empathy and advised he would ensure the Service Manager would call me back.

By the 25th February I still had not received a call from Essendon Nissan's Service Manager so called the 'Head Office' Customer Relationship Department. I spoke to a lady with an Irish accent and once again explained my frustration, only to be told that she would investigate the issue and ensure I received a call to resolve. This did not eventuate.

By the 27th February and feeling extremely frustrated with the lack of attention or care from anyone at Nissan I called the Head Office Customer Relationship Department again. This time I spoke to a person by the name of Lance, who advised he was the Manager of the area. Once again I explained my issue and frustration but was told that it was an issue for Essendon Nissan only and that Nissan Head Office had no jurisdiction over matters that relate to Service Issues. I was given the name of the Owner of Essendon Nissan - Tony Sitch and advised to call him.

I called Tony Sitch on the 28th February and once again went through the story to explain my issue, concerns and the frustration and disappointment I was feeling. Tony was very sympathetic on the telephone and after a lengthy discussion advised he would speak with the Service Department and call me back.

As it sits today is the 13th March and I have had absolutely no response from Tony Sitch or anyone at Nissan whatsoever.

I think I have been completely reasonable and justified in my complaint and am absolutely disgusted at how seriously it has been treated and at the poor level of customer service I have received.

Prior to this event I have always had a high regard for the Nissan Motor Company since purchasing my Nissan Pathfinder in 2002. I have continuously taken the vehicle to Essendon Nissan for the required services and have never had any previous complaints. However I am appalled at the events of this situation and at the disregard I have received from the Nissan Motor Company in relation to this complaint. I feel that the issues raised in relation to the vehicle are not nitpicking but are safety concerns (alignment and accelerator pedal sticking), in addition to the lack of quality and attention to detail I feel has been applied during the vehicle service resulting in damage to the car battery.

I am writing this communication out or pure frustration and principle and to make people aware of my experience with Nissan, and more importantly Essendon Nissan.

Customer Service standards are obviously not high priority with Nissan as evident above, however I'll let you be the judge.

Kind Regards

Doug