sandos caracol timesharespls do not buy timeshares

P Review updated:

we boutght the timeshare from sandos caracol on March 09, and tried to do resveration for our vacation and there is a lot of complications. So finally we decided to cancel and contact with their customer service. I do not wish to tell their name but they all are piece of ###(excuse for my language). Whoever goes to cancun, MX . Do Not Buy Time share again Do Not Buy Timeshare because we lost over $3000 usd ...


  • W
      Sep 21, 2009

    Here is how we are dealing with these gangsters!

    From: shelly name [mailto:[protected]]
    Sent: Monday, July 13, 2009 4:48 PM
    To: [protected]
    Cc: [protected]
    Subject: Contract cancellation

    To Whom It May Concern:

    We are cancelling our contract #SP1851 at this time. I am aware that I do not need to give reason of why but would like for you to know. There was misrepresentation of the vacation program. Also there was no physical address for contacting you, so you will have to accept this as my written notification.
    I will be expecting my full refund withing 14 days of this email.

    Shelly name
    John name

    De: Juan Garcia [mailto:[protected]]
    Enviado el: jueves, 16 de julio de 2009 12:00
    Para: '[protected]'
    Asunto: ROYAL ELITE

    Dear Mr. name:

    We did receive your cancellation request and I just want to ask you, why you say that it was a misrepresentation of the vacation program?, I would like to fix all this problem, even because our physical address is in the resort in customer service office or in the salesroom. Well Im really interest to know the reason and try to help in this matter. Have a good day




    From: [protected]
    To: [protected]
    Subject: ROYAL ELITE
    Date: Thu, 16 Jul 2009 13:47:08 -0500

    Ok Mr. name, this is your cancellation letter please sign it and then send it to me back with the original contract to the address that you have on this letter attached. I recommend you do it by FEDEX or DHL to get faster the documents. Any question please contact me.




    From: [protected]
    To: [protected]
    Subject: RE: ROYAL ELITE
    Date: Sat, 1 Aug 2009 15:24:12 +0000

    Dear Sir,

    Please find below the fedex delivery confirmation:

    Ship (P/U) date:
    Jul 20, 2009

    Delivery date:
    Jul 22, 2009 1:05 PM

    Sign for by:

    Delivered to:
    Receptionist/Front Desk

    Service type:
    FedEx International Priority
    Packaging type:
    FedEx Envelope
    Number of pieces:
    1.00 lb.
    Special handling/Services:
    Deliver Weekday
    Tracking number:


    I would appreciate a reply in regards to the acceptence of the returned contract and refund date of our deposit.


    From: [protected]
    To: [protected]
    Subject: FW: ROYAL ELITE
    Date: Tue, 11 Aug 2009 22:58:13 +0000

    Dir Sirs,

    Since you are not replying or refunding our deposit, I must see this as a refusal at your part to continue the refund.

    I made copies of the contract and had the copies Notarized on advice of my lawyer.

    I see myself forced to send copies of our email conversation and the contract to below listed authorities if you further decide to be passive.

    Your positive responds by email to our cancellation request is considered your confirmation and approval of

    ARTICLE 56 OF LEY Federal de Protección al Consumidor.

    The contract will be perfected within five working days from the delivery of, or the company/signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this Article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.

    I urge you to reply with a definate date of refund of our full deposit within 48 hours


    [protected] - PROFECO

    [protected] - the ministry of foreign affairs

    [protected] Mexican Embassy in London

    [protected] Mexican Embassy in Washington DC

    [protected] US Consulate in Merida, MX, State of Quintana Roo.

    [protected] Mexico Tourism Board

    [protected] Mexican Tourism Board in London

    [protected] Mexican consulate in Tucson

    [protected] The Mexican consulate in Phoenix

    [protected] Mexican Consulate in San Antonio, Texas Attention Augustine Rodriguez

    [protected] The Mexican consulate in San Diego

    [protected] The legal department at the Consulate in Chicago

    [protected] The Head of the Department of Protection at the consulate in Chicago

    [protected] Adriana Gonzalez Deputy Consul Sacramento, CA

    [protected] Consulate General at Dallas Texas

    [protected] Tourism and press at Mexican Consulate Dallas

    [protected] Outside Communication at Mexican Consulate Dallas

    [protected] Assistant to the Consulate General at Mexican Consulate Dallas.

    [protected] Texas attorney General with Mayan Palace has their US operations.

    De: shelly name [mailto:[protected]]
    Enviado el: domingo, 16 de agosto de 2009 17:35
    Para: [protected]
    CC: [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]
    Asunto: FW: ROYAL ELITE

    Since you are still refusing to refund or communicate, I have no choice then to further proceed legally with this matter.
    original contract is available on request!

    From: jgarcia.[protected]
    To: [protected]
    Date: Mon, 17 Aug 2009 11:03:28 -0500

    Mr name.

    I just spoke with my boss and he will see personally when youre gonna be ferunded, please just give us some time to know when is going to be.


    From: shelly name ([protected]
    Sent: Fri 8/28/09 6:00 PM
    To: jgarcia.[protected]
    Cc: [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]
    It has been now 11 days!!
    I have no itentions to wait longer just to know when i am going to be refunded.
    I expect the refund before september 10 2009
    please reply and confirm the refund date

    as you can see even after they received the contract back the only reply is that he has to see with his bos when they are going to refund.
    it will never happen.

    0 Votes
  • H
      Nov 25, 2009

    Well, my wife and i bought into this resort after 30 yrs of traveling to Mexico, I hope that these complaints and problems are rare . I too am a elite member we purchased for 25 yrs 5 wks. we also bought an anuity insured by lloyds of london. Just to cover our butts . so im going to try to book a couple of weeks right now and will post my experience

    0 Votes
  • C
      Jul 22, 2017

    @hoyboy Hi,
    Could you please provide an update?
    How's things going for you with your Sandos timeshare? - Are you still members and if so, do you ever have excessive difficulty booking weeks?


    0 Votes
  • M
      Jan 19, 2010

    me and my boyfriend went to mexico in march of 08, they talked us into buying 20 week to be used in 25 years, we paid $7500us what they said we'd get sounded good, this year we where going to use it and go on a trip when we tried to book a vacation we found out everything they said was a lie, it would cost us more to book with them than if we want with a travel agent, SO we just found out that we, ve give Royal Elite $7500 and they charge a yearly fee all for nothing, the woman's name was Brenda Torreblanca, and there was a man who seemed very nice come to find out it was just the money he wanted his name is Danny Anderson he even toke us out for dinner with his wife this is how fare they well go to get your money. we are very anger about this and upset, if anyone from (SANDOS Hotels & Resorts) is reading this how do you justify this and how do you sleep at night doing what you do for a living witch is lie. my name is mary kreager and my boyfrinds name is Roy mackenzie phone [protected] Email [protected]

    0 Votes
  • A
      Jan 19, 2010

    Hi phyo!

    I too had a less than pleasant encounter with Royal Elite by Sandos.

    Did you ever get satisfaction?

    If not, this may give you some new ideas:

    I have created a "shout out" of support on my blog for you:

    All the best, Acheron
    "Light up the darkness!"

    0 Votes
  • A
      Jan 19, 2010

    Hi wowsaver!

    Have you thought about contacting Profeco? From your eMail trail, Royal Elite by Sandos has acknowledged your cancellation. According to Profeco, all you have to do is notify them (such that it cannot be legally disputed). Signing their letter or sending back the contract is a delay tactic they use.

    I have created a "shout out" of support on my blog for you:

    All the best, Acheron
    "Light up the darkness!"

    0 Votes
  • A
      Jan 19, 2010

    Hi Mary!

    I have a blog where I have some ideas that may interest you:

    I have created a "shout out" of support on my blog for you:

    All the best, Acheron
    "Light up the darkness!"

    0 Votes
  • T
      Aug 14, 2017

    @Acheron This user and all the link above are broken and go nowhere. This spammer doesn't even know the right Sandos Resorts website. This is all wrong!

    0 Votes
  • P
      Feb 02, 2010

    I bought into this time share with my husband along with another couple. This was a HUGH mistake. Everything that our sales person Eric told us is a lie. I really don't know where to start, but I will try to keep it short. We was told when we buy into the timeshare we could get 50% off air travel which is not true.Also it would be easy for us to sale weeks back to them, not true we must go through RCI which is a headache. Trying to make reservations is a pain in the azz. Once I got through to make my reservations now am told it would be $ 73.00 per day per person for all inclusive. After doing my research it would be cheaper for us to book a vacation through travelocity. I would advise everyone thinking of purchasing a timeshare to do their research first.

    0 Votes
  • L
      Feb 02, 2010

    Yep...we're screwed. We thought it was too good to be true and looked the salescum in the eye and told him point blank that if this re sell plan didn't pan out we'd be bankrupt. Assurances assurances.

    I decided to call this so called resell company and for a mere 399 PLUS 199 fee WE can list the property ourselves! In other words, WE make the reservation at a specific location and THEY will take our money! For what? We have no one to blame but ourselves. But I have no idea what our next move is. I feel like throwing up.


    0 Votes
  • E
      Feb 12, 2010


    0 Votes
  • L
      Mar 01, 2013

    Well I have taken the time to read everyones concerns. My husband and I got caught up in this scam in 2008 at Sandos. After we returned home and attempted to schd a vacation in Mexico where we go about 2 times a year found out we couldnt.and a trip would cost up about 2000.00 more than if we schd it ourselves. If you think about it now and do the math you pay more to them than it would be for me to pay with any travel agencies. I have been in the process to sell this plan in order to get rid of it. Last year we went to playa del carmin and when they approached me i lost it. I called them robbers, and told eveyone in the lobby they would be smart to not sign up with them. Needless to say they were not happy and told me i could do that. I told them it isnt any worse that you taking advantage of me and stealing my hard earn money. I stopped paying them and now i am just letting things fall where they may.

    0 Votes
  •   Mar 20, 2013

    I'm glad you had a good experience, however, you have to be very careful, royal elite is known for using fraudulent tactics to sell timeshares. I purchased a travel program through Royal Elite at Sandos Resort in Mexico last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been 5 months and I am losing faith they will ever pay me back. This is a forum with more angry royal elite timeshare owners:

    0 Votes

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