I just got off the phone with the supposed Customer Service for Samurai Shark. I say supposed because when I called in to lodge a complaint and asked for the address to send a written complaint to they told me they were a 3rd party and that they did not have an email or postal address to write or anything else of use. I find this absolutely mind boggling. Unfortunately, I did not read the postings about what a scam samurai sharks were ahead of time. I purchased 3 Samurai Sharks which were $10 each. Although the website mentions the $7.95 extra for Processing (not Postage) and Handling, nowhere does it clearly state that they will charge $7.95 for every item they throw in the box, 8 of which were FREE! This came to a total of $30.00 for merchandise actually purchased, and this by the way, is all the credit card states, with a P&H charge of $55.65. So, for a product that I probably didn't need, and arrived 2 months after I ordered it, I paid almost twice the price for P&H which was not explained in a lucid manner upfront. Now, I would like to file a BBB complaint and cannot even find a state, much less an address to use to file the complaint. NEVER EVER do business with these people. If anyone knows an address to use to file with the BBB, please post it. Thank you.