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Samsung Split AC / delay in delivery and installation of samsung split ac

1 India

My name is mani. I bought samsung 1 ton split ac in amutha & co, tambaram, chennai, india on 13-may-2007. At the time of purchase they (Amutha & co) said that item will be delivered and installed by tomorrow evening between 4 pm and 6 pm (14-may-2007) , but they did not keep their word. I called them after 6 pm on 14-may-2007 several times and when ever I call they were saying that item is coming to your area. And at 9 pm when I called they said that item has not come from storage itself and tomorrow only it would be delivered. If they did not get item from storage itself then why they promised me that it would be delivered on 14-may-2007. After that finally I received item on 15-may-2007 afternoon. But they did not install it. They said that service engineer should come from company (Samsung) and by today evening (15-may-2007) they will come and install. But no body came and I called them at 6 pm and they said that (Amutha & co) service engineer may come tomorrow or day after tomorrow. Is this the way of cheating customers? If dealers are cheating like this then why samsung is giving dealer ship to them.


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