Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Samsung Silver Nano Split AC / poor quality product - horrible customer service

100% 2
I bought a samsung air conditioner (As 18wcx) from bismi 0n 24 mar 2007 (Invoice number 20194) in kochi. Air conditioner stopped functioning (Of course the fan and compressor works, but no cooling) from the third day of installation. Samsung refused to replace the unit, but started sending technicians to repair the unit. But after 3 rounds of repairing the ac is in same condition.

I have been in touch with samsung customer service every week, they have give me letcher on heat load, electrical circuits, compressor. I had followed the recommendation made by the sales person at bismi. Either of these two parties should take responsibility and replace the ac and not use my home as a training ground for service personnel.

Post your Comment

Samsung Electronics Logo Samsung Electronics
Customer Care Service
129, Samsung-ro, Yeongtong-gu, Suwon-si
England, Surrey
Korea (South)
+82 222 550 114
View Full Information

Reply to