Samsung
reviews and complaints

So our 2 year old Samsung "Smart TV" has developed a thick black line down the middle of it and Samsung says there's nothing they can do about it because it's out of warranty. Needless to say, I will never be buying Samsung products again unless they do the right thing... We had a thin purple line a couple of weeks ago which turned into a Thick Black line this week, running through the middle of the tv screen. This makes it almost impossible to enjoy any tv shows and we can not see everything on the screen. I was told that this tv is "out of warranty" but it is less than two years old so I think Samsung would want to do the right thing. I wanted to give you the chance to resolve this before I contacted the better business bureau or any other complaint boards. Thank you for your help

In July 2016 we purchased a Samsung Top-Load washer from Home Depot. a few months saw a report on TV of a Safety Recall of certain Top-Load washers and confirmed the recall included the brand we purchased.
I contacted Samsung Customer Support on 3 occasions and was told there were two options. Request the washer be repaired or purchase a new washer - Samsung or other brand.
I relayed and opted for the second option to purchase a new washer (non- Samsung brand) and the rep instructed me to purchase the new washer and submit the receipt for reimbursement to Samsung. I told the rep this was not possible because I initially purchased the washer and paid for it in full at the time of sale. I asked her to send a check to us so that we may purchase the washer and return the old one to Samsung. The rep relayed this was not an option and I would have to purchase a new washer with my own money and request reimbursement.
I let the rep know that this was unfair and would require that we use our own money ($900) to purchase another washer. I was told I had until May 2017 to make a final decision, as no exceptions would be made.

I am frustrated beyond belief! My washer was one of the recalled washers; I elected to have mine replaced. Before doing so my husband and I called Samsung not once, but twice to make sure the washer and delivery/installation would be covered and was assured it would be. Purchased the washer, had it installed and sent in all neccessary paperwork. My check comes and they did not cover the $70 delivery/installation fee even though it is clearly marked as a separate line item like they requested. Spoke with Samsung rep and she agreed that it should be covered and someone from their "ECR Team" would call me to resolve this. Of course no call so I call again, this time a rep named Karl told me that it would absolutely not be covered which is news to me. After asking to speak to a supervisor six times and being refused by Karl six times he finally put me on hold, came back 30 seconds later and said they were all too busy to speak to me and assured me once again that someone from their "ECR Team" would get back to me. Meanwhile the credit card used to purchase my new Samsung washer is incurring interest until this is resolved.

I have a Samsung washer which broke (water pumped fell off) and flooded my basement. I spent hours cleaning up and had to rip out all of the carpeting because of smell and potential mold. A t the same time I find out this unit is under recall and so I started the whole process as anyone would. Every time you call customer service you get a different person and they don't seem to be up to speed and what was talked about before. Anyway, they did send a service tech to fix and did extend the warranty for another year. The called again and had me submit an estimate and pictures for reimbursement for the damage. I was happy about this and followed their instructions. Needless to say the "ticket" number given to me was cancelled, I had to go through the entire process again only to find out the same thing happened again. Meanwhile, the machine broke again 3 times and they are having to come back again (I just got off the phone with them). I had to again file for the reimbursement and for some reason, their "executive customer service" department can not be reached by phone. They are an "outbound" call center only. The number they always give to call back in general customer service. Absolutely crazy. This company is too big for their own good. I have had good luck in the past with other Samsung products. I own TV's, tablet and more. Never again will I purchase one of their products. I understand things break, things happen and so on but to get the runaround every time and not get the issues resolved is just poor customer service. I don't care if they outsource their call center, it's still Samsung. It's a shame they are willing to loose yet another valuable customer. Costs more to get a new customer than to retain one.

Phone repaired in October, after return screen got a pink line across. Contacted Samsung and was told repair valid for 3 months but the phone is 6 months old. So Samsung damaged the phone and now I am left with a damaged phone, I have sent emails to various Samsung contact centres with no feedback, I even posted on hello peter and no feedback either. I have all correspondence available. After reading website this is a problems with most Samsung S7 edge handsets.

Samsung FlexDuo Range Stove. Model # NE59J7850WS/AC
I cannot and would not recommend this stove or any other Samsung Appliance to anyone. There is so much wrong with this stove that I just don’t know where to begin. But then again you probably wouldn’t believe me anyways. So! How about if I just show you. Click, Copy or Paste the following video link to see for yourself what I would be saying. https://youtu.be/Ntau4l7QZkM

I bought their Refrigerator and they changed the design of their water filter. I ordered water filter after water filter to no avail. I went to Best Buy and they could not help either. The service and support were clueless. Now it sits and I cannot get a glass water from it since the first water expired period. They suck and I will never buy one of their products again. The Refrigerator is Model # RS261MDBP/XAA . The orginal water filter says Mineral Water A4081. The new ones say Fresh Water A5395. They do not fit they changed the design. They cheated me and I will never buy another product from them as long as I live unless the rectify this problem since if they would do it here then they would do it with any product.

We purchased A Samsung TV sound bar from Costco.. After about 6 months the remote began working intermittently. I called Samsung and after some testing they agreed to send me a new remote under their warranty.
The remote arrived and did not work. As part of the testing process with the original remote I was told to remove and then reinsert the battery as a way of possibly getting the original remote to work. So I tried this with the new remote and I found it did not include a battery.
I called Samsung and was told the remote did not include a battery. I escalated my question up the line to a Supervisor and was told the same thing.
The original remotes battery compartment was also jammed and could not open so I could not use that battery.
Now here is my complaint, they gave me a new remote under the warranty but it did not and could not work as provided. It was a warranty but it was not a warranty. All this from them for a $5.00 battery. Not a big item but it is the principal.
I found the Costco CEO's email address and wrote him and told him the type of people he was selling products for and how petty and small they were to provide a warranty that was not a warranty. Through him and after several more refusals his staff prevailed and I got another remote with a battery.
Never again will I purchase a Samsung product.

I bought a Samsung fridge in December 2016 because of the Buy&Get promotion. I registered according to their T&C's. I then waited for the sms's from Samsung with the relevant ref numbers for days.
You struggle to get through to Samsung call centre. Always number 2 in the queue. Some agents just hung up when asked to speak to the manager.
I have made it aware every time I speak to the agents that I need to fly on a certain date and they promise me it will be fine. Today COMAIR refuses to assist and refer me back to Samsung.
The person in charge at Samsung refuse to take my call. His name is Michelle - Manager.
The problem is the T&C's that is not accurate.
The T&C's state 4 weeks from day of reference number received but now COMAIR says a different story.

I bought a Samsung tablet and everything seemed to be fine, but after one week of using it stopped charging! Every time I tried to charge it my tablet made strange sounds. I thought that maybe something happened with the cable and tried another one but it did not help. I went online and tried to find some kind of solution and tried everything but nothing worked.
I'm very disappointed with Samsung! They ask for that kind of money for their products and they do not stand behind the quality. As I said I used it only for a week and already have to take it to the repair service. Samsung used to be great but that was a long time ago and that's a sad thing. I don't think I'll buy any of their products ever again.

Samsung i will never purchase another phone with your name attached to it. I have never been treated like I'm the dummy. Your reos do not know their products and all they have done yo ne is PASS THE BUCK TO SOMEONE ELSE. I have told the same story to 5 people. Still no repair on my phone which is under warranty. I have requested to get my phone returned. Now that they damaged it and blaming the damage on me. So no more of my hard earned money Samsung.

Geri

good day booked my sumsung s7 on the 11th of January 2017 cause of heating up and freezing, in 2days was told that the phone screen was broken in the corner that might be the reason it does those things, the phone had screen protector and under warranty then Samsung said they will fix the phone up to now nothing has happened and I'm paying for phone every month as its on contract with mtn and I'm using the phone for my business I have suffered a lot in the past 3weeks pls advise

Samsung Electric Range Failure

In late January of 2014, we purchased a Samsung Electric Range (stovetop and oven) at a cost of roughly $1300. With just two retired people being in the house, the range had light usage and was well kept. The self-cleaning oven had been used annually to clean the oven. On November 17th of 2016, less than three years after purchasing the range, the self-cleaning feature was used to clean the oven. After the cycle was finished, the oven door would not open.

Upon examination, the appliance repairman said he had encountered this problem on a number of occasions, and that the Samsung product was prone to failure when using the self-cleaning feature, probably because of poor engineering and defective insulation around the oven. He opened the back of the oven where a small motor drove the release latch on the oven door, and found it had failed. He then manually opened the oven door and disconnected the motor from the door latch so the door could be opened when needed.

Upon further examination, he found that the electronic control boards for the oven and the control display were also ruined (cooked) and needed replacement. The cost of parts and labor was $725. This did not include the cost of the door motor, as we did not want to use the self-cleaning feature again, nor use the door lock (the estimated cost for this repair would have been around $150). Later we found that a couple of the heating units on the range top also malfunctioned in that the controls did not work properly (the “Low” setting would activate the “High” setting. The electronic board for the range top had also been damaged. Repair of the range top control will cost around another $250. In retrospect, it would have been better to have dumped the range and bought a new one from a different manufacturer.

We called Samsung Customer Service and were told the range was out of its “One Year” warranty and therefore, the company would not stand behind the product, send new parts, or cover any of the costs. Samsung Executive Customer Service was then consulted and they took the same position. A letter of explanation of the failure of the stove was sent to the Presidents Office. A representative called back. We explained again that the oven was little used, it was cleaned as instructed by the owner's manual, that the process failed and cooked the control boards so that the product would no longer function, and that the repair costs were very high. The representative effectively said, tough luck, the product is out of warranty and the company has no obligation.

There are several conclusions to be understood from this experience:

1. The warranty period for this level product is unreasonable short at one year (we have a new Maytag washing machine, a mechanical device, that has a ten year warranty).

2. The repairman advised that he had encountered an unusually high percentage of such ranges made by Samsung, and that the product was prone to failure (our son, upon learning of our purchase of the product, also expressed his disappointment, saying he had heard the product was inferior).

3. Samsung Company will not admit to a defective product nor assist in its repair when appropriate. The customer must bear all the costs of a defective product and its failure outside the one year warranty.

4. The Company's recall of the Galaxy Note 7 smartphone is similar in its problems. As noted by Luke Dormehl in the Wall Stree Journal (September 26, 2016) as I recall, Samsung reported that its replacement batteries quickly overheat and lose battery power. Samsung allegedly rushed development of its Note 7 to gain a competitive edge against the iPhone 7, only to have to carry out an expensive recall after it turned out the phone batteries were prone to exploding. Unfortunately, the replacement smartphones Samsung handed out — which feature non-removable batteries — are still riddled with problems. The complaints appear to have emanated from Samsung's home turf of South Korea.

5. We also own a vacuum cleaner manufactured by Samsung. It worked well for six months, then the sound deadening systemin the vacuum cleaner failed and it is now very noisy.

Our advice - Stay away from Samsung products.

Samsung S7 phone camera spontaneously cracks and the company denies that there is anything wrong with the phone and the customers must have done something to cause it to crack. I attempted to chat online with a rep that took forever to respond to my complaint. Eventually told me what I would have to pay to have it service. Apparently, they don't care about their customers. Who sells customers $700 defective phones and deny that there is any thing wrong with them. Where is your integrity Samsung. Did you lose it along the way when you realized that your phone were defective and you needed to roll out a new product any way. Are you hoping the your loyal customer will remain loyal. THINK AGAIN.
Sincerely,
Your Ex-loyal Customer
February 2, 2017

So I get these fake emails from samsung so I think, lets do the right thing
They are pomising a galaxy model that I just need to claim.

I dont even whant a mobile phone even if they payed me, but all those other people that might fall for it makes me wanna do this.

And this compaint cant be solved for just me, needs tobe dealt with on a global scale.

The site itself asks you a few (Personal) things and then you need to enter a credcard and phonenumber to proceed. Nothing realy good. Nasty even

So I browse to support and try to start a chat with 3 difrent people.
And I get 3 difrent answers to go somewhere random that doesnt help me. Nevermind trying to make that point they just hangup. And this whas after writing several elaborate emails to abuse part of samsung that isnt even staffed if you ask me. Witch is actualy a arpa deal (Internet authority)

The fact is this site poses as samsung and trys to scam money from you..
You would think samsung would be intrested in stopping these dudes. Or least take a report seeming like they are, as the name holder they can shut these sites down in a hour. This one been up for 6 months. But they simply dont care. Or there trained monkeys dont understand the concept of a scam. Or it hurting clients

Fact is they speak poor english and dont know the difrence between a form and a email. Feels like these people are not even native speaking english, some hired help desk in india, even asking for some real representive doesnt get replied on.

I can only asume that samsung dont give much about there name nor there customour savety. The knowlige of there techsuport.. Fubar

My point im trying to make. They dont even care about the customor. They enable scammers to make this internet of ours just worse, take some responcibility and pride in your brand samsung! And then the below average with poor english speaking tech support that doent even know the dif between a hyperlink and email.
I didnt want a phone in the first place, but I think im going to pass for annything samsung now, even if its free, simply the risk of dealing with samsung is to high.

The ofending site (Mind it been made unuseable for your safety and afcourse your @own risk) :
Www dot everyyearevent dot com
And the orgin of the email:
^^ witch ive been able to get shutdown.

I spend hours eatch week to trace and write to all involved partys to stop scammers, isp or hosting provider usualy doesnt like there network being used for these things. And usualy revokes acces soon you have a screenshot/link etc. But samsung realy dont care or dont understand the concept of this stuff, nor take responcibility of weeding out the fakes.

I like to add if this how samsung deals with information then its not a companie im going to trust with my private life, afcourse draw your own conclusions, try and report the site for yourself and findout how sucky they realy are.

We bought this stove three months ago and found out at Christmas time that our 14lb turkey, after 5 hours of being in the oven at 350 degrees, was only half done. After many failed baking attempts, this was the last straw. I asked Google about this range and read a review that suggested buying an oven thermometer and testing the operation of the ovens. So I did just that and holly cow was I surprised to find out that when we selected a 350 degree temperature the pre-heat time bell would play at the 8 minute mark yet when I checked the oven thermometer it read only 225 degrees. I waited an additional 20 minutes, 28 in total, for the oven to actually reach the 350 degree mark. It did not stop there. The oven temp continued to rise until it topped off at 425 degrees on one of our 6 test. That is this ovens first fail. The second fail was that every time the oven door was opened to baste the turkey the oven temperature would fall to around the 250 degree mark and it would take almost 30 minutes to get back up to the 350 degree mark. Just in time to baste the turkey again. So in all actuality a cooked turkey was not going to be on the menu for Christmas dinner.

We had a repair man come in and duplicate the findings. He replaced the main computer board which did not fix the problem. He then replaced the PCI console board which did not fix the preheat problem but did better the reheat time when the door was opened, for one minute, from 30 minutes to 10 minutes. This was a onetime test by the repair man and I suspect that my next couple of test will confirm the original failures.

Conclusion: This stove's preheat timer is way off and there is no fix for it. The preheat bell will ring rather quickly and the digital display will read the temperature you set it to. It you set the temp at 350 the preheat bell will sound in about 8 minutes and the display will read 350 degrees. Unfortunately the oven temperature will only be around the 225 degree level. If you put any food into the oven at this time it will not be cooked properly. All three ovens tested the same and at different temperature levels. They all failed to reach the temperature as displayed on the screen at the time that the preheat bell sounded. They also failed to maintain a constant temperature. Stop blaming yourself. You're not the one at fault for the failed baking. It's the stove.

“DON”T BUY THIS STOVE”

I bought S7 edge after 1 week got green lines on the screen with flash, found that it is a malefactor known issue on youtube. I went to the service center who refuse to cover the device under warranty saying that it fell which is not the truth as the mobile is a brand new without any simple scratch how come it fell and the external screen remain untouchable and the internal one is defecated! extremely dissatasified from the bad service and the indifference they didn't give me any report proving what they said! not recommending this extremely bad device to anyone good bye Samsung!

Wifi printer bought 3 days ago. Setting up via personal hotspot on a desktop Mac, setup software would not close, then unable to print. Contacted Samsung who told me they would call back. No one called for two days. Savvy, I corrected the problem, having discovered that the IP address on the Mac software (196 range) was not same as on the printer (172 range, NB cellular hotspot). Printer now "connects" and prints wirelessly. However, scanning is a problem. Does not save the scan file anywhere, let alone where I indicated in the Easy Print Manager. At just past 5pm I connected to the site for a support phone number. Site states support 24/7, but by phone till 8pm. I called, no support, it is "after hours." Tried a "chat, " via the website support channel, message would either not leave the browser or site was not changing the page to acknowledge the message was sent. (Definitely nothing on my email inbox.) I invested in this product to get away from HP, but am most likely to return this printer right away due to lack of support in both product and support. Too bad since I am swamped with Samsung products that work fine (such as a dozen aircons, some very large), fridge, monitors, etc. This printer just tested the system (a friend in need...) but too many deficiencies were unveiled and pretty quickly, for me to continue with confidence or hope. To Samsung South Africa, sorry, guys, large company, please get your act together. Your customer service and website need a lot of attention. So does the programming and testing of this printer. PA, Cape Town.

My Name Is Cynthia Critchfield.

I have experienced multiple problems with Samsung return and exchange process. I returned two Samsung phones to the return center as requested with the guarantee I would receive my refund. I received a refund for one phone however I have yet to receive a refund for ticket number [protected]. This ticket was process and received the same day as my other ticket. We are nearing 3 months since Samsung received my devices. The system is showing that the phone has not process for approval. I am tired of the constant calls into Samsung and receiving the run around. I would like some answers as to where my refund is!?
Cynthia Critchfield [protected]
Please and Thank you!

Dear all
I bought a Samsung TV in October 2013 after about a year and half the screen was damaged and it was replaced by the agent under the warranty, then again after a year and half the problem is repeated again the screen is dead no picture only voice is working I called the agent in Egypt they said that I will pay the cost of the screen on my account because now I am out of the warranty . How it comes to change a TV screen two times in about three years and I pay for the second one (which it costs a new Tv) that means that there is a defect in the manufacturing of this model of screen to be repeated two times.
I tried with the agent to bear the cost of the screen many times but they refused I am depressed and extremely astonished how I buy a TV from 3 years ago and to be damaged two times and I pay double to get it working again without any mistake from my side just that I trusted this company when buying the TV that it is a brand and big name.
I need your kind assistance to solve this problem with the agent in Egypt.
I will be very appreciated.
Thank you.
Hassan aly.
Mobile [protected]
Email [protected]@yahoo.com