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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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ComplaintsBoard
R
10:19 am EDT

Samsung fridge is a lemon

purchased this fridge less than 4 years over for over $2000. Control board no longer works, which is not triggering the inside light off when the fridge/freezer closes. Ice maker also broke and now just dumps water into my freezer. Had a technician come to take a look and it will cost $700 to repair and this fridge is known to have a faulty control board so I will just again get a faulty but newer control board. Also indicated that it's a fire hazard for the lights to be running all the time in the fridge. Highly disappointed that Samsung has done nothing thus far to rectify the problem.

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4:16 pm EDT
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Samsung repair center lost my phone

Ticket number: [protected] I truly am very disappointed in the support I have received. I have always purchased samsung products as well as encouraged others to do the same. However, I had no idea if I ever came across a problem with a product that it would be a nightmare to deal with. I have spoken to dozens of people through your support line and no one has been able to help me. It has been over a month of stress, frustration and hours spent on a phone. I hope someone can finally help me. I purchased my galaxy s6 in may 2015, on the fourth week it shut off on me and despite my efforts it just wouldn't turn on. A few days later it turned on for a few hours and turned back off. This happened for weeks until I finally shipped my phone to the repair center on august 25th 2015. I began tracking the repair online until one day I noticed my first name and address had been changed to a completely different state. I immediately contacted a samsung representative and was told the issue would be fixed but it was not. I continued trying to get someone to fix it before my phone would be shipped off to the wrong address and was told I had nothing to worry about. I used the tracking number to check ups and they were also given my wrong address. I contacted samsung and let them know my phone was about to be shipped off to the wrong address and the representative said I had to call ups myself. I contacted ups and said I was not able to do anything, which I figured but I had somewhat hope that the representative knew what they were talking about. Of course I contacted samsung and I was told once again I had nothing to worry about, that an intercept would be placed on my cell phone and it would be delivered to me. Sure enough 2 days later I received confirmation from ups that someone else had just received and signed off on my phone on 9-3-2015. Ever since, I have spent hours on hold, spoken to dozens of people, I have been tossed around speaking to up to 3 different people during just one call, i've had to repeat what happened to my phone over and over again, I have been told I would receive a call back yet never have, and not to mention the immense frustration I have been put through for weeks. I am making monthly payments on an $800 defective cell phone which I do not even have in my possession. And currently using an old phone that barely works because unfortunately I cannot afford to purchase a new cell phone until samsung decides to send me my phone back. Below is list of all the calls I have made attempting to correct the issue as well as to get my phone back. [protected] minutes on the phone) I called because I noticed my contact information had been changed including my home address. Representative said it would be corrected. [protected] minutes) I called to let them know ups had the wrong address as well. They said it would be taken care of. [protected] minutes) ups still had the wrong address. I let them know I was tracking my phone via ups and that it was heading to the wrong place. I was told a report/investigation had been made for my phone and that the delivery would be stopped. 9-3-2015 my phone was delivered to the wrong address. [protected] minutes) I called and the representative told me he could not help me because the system was down. [protected] minutes) I called to find out what was happening with my phone and the ecr representative told me the ups investigation would be over in 24 hours and that I would receive a call letting me know what the next step would be. I never received a call back. [protected] minutes) I was told the investigation was over but still no status on my phone and that I would receive a call back between 24-48 hours. I never received a call. [protected] minutes) still no status, I was told my case would be escalated but that I had to wait another 24-28 hours for someone to call me back with the final decision. I never received a call. [protected] minutes) still no status on my phone, the representative said I would finally receive a phone call with the final decision in 2 hours. 4 hours later I received a call only to tell me that the ones in charge of "the final decision" went home before they made their decision. Ridiculous. She promised that since it was friday, I would receive a call on monday with the decision. Of course, I never received a call. [protected] today (54 minutes) I called hoping I would finally be told I would be sent a new phone since I had given them more than enough time to make their "final decision" but of course still no status! The lady from ecr said I had to keep waiting and that there was absolutely nothing she could do except "call me back in 24-48 hours" when the back office makes their final decison. I am absolutely horrified by your customer service, it's extremely disappointing that a company I have always admired is incapable of taking care of their customers. I shipped my phone off over a month ago, waited patiently for the investigation to finish and now I have been waiting 3 weeks for somebody to make a "final decision" which should be quite simple. Samsung made a mistake and sent my phone to someone else. Now all you need to do is send me a new phone that I paid for, simple as that. Why should I be paying for your mistake? You sold me a defective phone, lost it and and on top of that now you refuse to give it back. What kind of service is that? The worst part is that this whole situation could have been avoided if somebody had actually done something when I first called to report the wrong information on my file. This should not have even gotten to this point if the employees had done their job right. I have spent a total of over 8 hours on the phone attempting to make this right and no one has been able to help me. I honestly have lost all respect for samsung and most likely will never ever purchase another product from you. I cannot afford to waste any more time and energy if god forbid I ever need help with a one of your products. As the loyal customer I have been for years, I truly hope that this issue is resolved as soon as possible.

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3:35 pm EDT
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Samsung refrigerator model rs263tdpn

I bought this samsung refrigerator in 2013 to replace a 20 years old frigidaire fridge (Still working). It was professionally installed by sears, and it had been under normal use by our 3 persons family. However, it began to make loud noise when the evaporator motor/fan was tuning after 18 months. Two weeks later the fridge part stopped working (And of course the noise went away as well). When we asked samsung customer service, they sent over a local service person. After 15 minutes check without opening up anything sealed, we were told the evaporator fan was damaged, and had to be replaced. And because it is outside the one year warranty period, and the fan was not part of the sealed system (Which would have warranty for 5 years) , we have to pay the $60 inspection fee and another $300 to replace the fan. Clearly the fan was completely sealed inside and there is no way I can see it and possibly damage it. This is ridiculous for a $1200 fridge. And I even don't know whether the problem can be fixed and problem will not bite me again (As the fridge was under normal use). I paid $60 but declined the repair.
Although defrost is not supposed to be necessary for this new fridge, I decided to give it a try anyway. Surprisingly, after that, everything was back to normal!
2 big lessons learned.
1. Samsung's defrost free fridge is not working as expected - - I would not buy samsung product again, and would not recommend anyone to buy samsung product.
2. The technician from samsung's local service center is either incompetent or misleading. They ask you to pay for something that is not even a problem, and of course, it is not covered by their 5 years sealed system warranty. — - I would not use them and trust them anymore.

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unsatis
San Marcos, US
Jun 03, 2016 8:25 am EDT
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Purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs extend warranty. A crack appeared inside the freezer door which is not due to normal wear and tare. Lowe's send a repair person and he told us is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens alot in Samsung ref. and we should contact them. I contacted the samsung and they told us this is due to normal wear and tare and they can send a repair person but we will charge you and we can then decide if it is wear and tare; however I will be responsible for the repair person visit fee. They refused to accept the responsibility of Samsung to fix the problem eventhough the refrig. is only 3 and half years old.

I am very disappointed with Samsung and I will boycott them and I will refuse to do any business in the future.

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12:58 am EDT
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Samsung mobile phone

Hi!
I am facing so much of botheration from the samsung products this time. The cell phone I complained about is causing the same problem again. Tit feels like wasting money on a useless mobile. I bought such an expensive phone, samsung galaxy s6 and its causing too many problems from starting. Firstly, the product problem, then the worst customer service and now even the worst technical assurance of the product. They are just selling their products, gaining profits and along with it, decreasing the quality of products. It is using such cheap kind of material that it is causing problems again and again.
Earlier, they changed my mobile phone's camera 2 times already, they put so many scratches, all finishing was rugged away and after that they changed the housing of my mobile phone. And now the same problem again. The camera is causing same problem. While we turn on the camera, ot makes vibrating noise and after some time, it becomes so much hot accompanied by strange vibrations.
Now, I request the complaints board organisation only to provide me with solution. I am totally fed up now. I am a student. I have a lot of burden. I cannot visit service centers again and again. This has totally become unacceptable by me. I am totally pissed of now.
I request to you to kindly help me. Either they change my product or refund my money. Thats it. There is a limit of harassment but it has gone out of it now.
I shouldn't say but samsung proved why apple is better than them and why it is going ahead of it. Samsung can just copy others, nothing else they could do.

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Update by Tushar Aggarwal
Sep 28, 2015 2:40 pm EDT

not resolved. not taken care at all about the complaint.

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2:41 pm EDT

Samsung not honoring replacement cable

Background:
The original cables from the Samsung Tab 2 were broken within 1yr of use. I had replace using aftermarket cable which would last 6mo or so. Went to Samsung store and was told to purchase a Samsung cable for $50 (after market cable was $10), but more importantly should there be an issue with the cable we can return at anytime for a free replacement (same policy as Apple which they honored no question asked).

Less than 1yr (problem 4 month of real usage) the cable was not working.

Returning cable:
Went back to Samsung store and sales rep says we can't replace the cable as we don't have it and you are better off to go pick one up from eBay.

Escalate to Samsung Exec support with all docs:

Was told.

Please be advised that all accessories come with a 90 day warranty after which if there is an issue with them you can purchase another one. We will not be replacing this accessory.

We are very sorry for any inconvenience that this resolution may cause to you.

My issues:
1. I was told that IF we were to purchase a replacement cable from you at a cost of $50, I would be able to get a replacement cable should I have any issues with it.
2. Apple will replace my replacement cable when it stopped working. We would assume Samsung would do the same, as I was clearly told they will. The Samsung cable cost nearly twice as much as the Apple one.

This would leave me to believe that Samsung
1. Does not train its employees properly
2. Samsung does not stand behind their product
3. More importantly Samsung does not care about its customers

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4:02 pm EDT

Samsung the worst product I have ever owned

Samsung Fridge On July 8, 2011, my wife and I purchased a Samsung Fridge from Best Buy, a side by side model # RS265 TDRS.

Shortly after we had it for a year, the cooling motor started to make a noise that sounded like a motor boat. The noise got worse and the fridge stopped working. WE had several service men out who said it we iced up. And we had to pull the plug and shut it off for two days to let it thaw. WE would lose all our frozen food as well as our refrigerated food.

I called A&E, the authorized Samsung repair company. Who I didn’t use before because they schedule appointments at least two weeks out. So I called them and $70 worth of dry ice later they came out and took the panel off and deiced the fan. From then on I have had them out about l time as the fridge starts making the noise again after about a month or two.
Last month the ice maker motor started running nonstop day in and day out. After about 2 weeks A& E came out and ordered a new ice maker. The technician came out and installed it and it wouldn’t work. He called Samsung engineering and they finally determined it was a short and we needed a freezer new door.

The new door came and two weeks later the A&E technician came to install the new door but the handle that came with the new door wouldn’t fit. The technician called Samsung but Samsung didn’t know what to do and said they will have to research the matter. That was yesterday, September 1, 2015.

So we have the new door without a handle, the ice maker doesn’t work and we don’t know what the resolution is. In the three years we have owned the=is fridge we have had about 20 service calls. Now the fridge is making its motor boat noise again, too.
THIS SAMSUNG REFRIDGERATOR IS THE WORST PRODUCT I HAVE EVER OWNED and I will never by another Samsung appliance.

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卜宥轩
, US
Sep 14, 2015 1:44 am EDT

I (Pook Wan Yee) my contact number is [protected].I bought Samsung Note 4 on date 21-11-2014 from Maxis center.When I get the phone on that day until now the phone also not stable at all.My phone repaired it 7 times at Samsung Service Center, (Ipoh Branch)beacuse of can't load it when I am using it and so many problems and make me feel so trouble and angry.I take my phone go to service it so many times for instance my phone already format 2 times, change mother board 2 times, put in new software 2 times, change antenna and change battery 1 time for each.The most significant things are I hope that Samsung can improve your phone and don't wasted my time and need myself to take my phone went to Samsung Customer Center repaired it.I need my phone for my work because of all those customers contact are inside the phone but because of my phone those problems and I need to put down all my work and go to repair center to repair my phone. I feel that you all so perfunctory to me.I hope that this time is the last time that I complain it and I hope that you all can invite professional to solve all these problems.

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11:08 am EDT

Samsung washing machine

I bought a samsung washer/dryer front loader set from lowes in 2013 over the past year the smell of mildew coming from the washer has increasingly become worse. Ive noticed over the last month that the fabric softner compartment has been left with water in it, so today id finally had enough and decided to call. I mentioned the compartment not emptying to ashley (sweet unfortunate girl whom answered phone) onlynto find ou that the only thing that's still under warranty is the actual motor. But hold on shed be happy to give me phone number to parts dept. And I can order a new compartment if I wanted. What ummm no but thank you for your time I feel that the almost $2, 000 I spent on this machine is all I wil spend on this machine! Never again this is terrible1

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5:46 am EDT
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Samsung non functioning of led tv

I want to bring to your kind notice about quality of your product. On 4th of March, 2014, I had purchased a Samsung LED SMART TV. It developed a defect with in 3 months. It was diagnosed as ‘panel defective’. After calling the Customer Care Centre, an engineer visited my house and told that the panel is to be replaced and since the set was under warantee, as such the panel was got replaced. On enquiry from the engineer, regarding the assurance that this will not happen again, I was told that in case the same happens again, the set will be replaced.
Since, I had lot of faith in Samsung products; I agreed to the words of the Engineer. TV developed similar defect in the month of August 2015 again and complaint was registered with your Call Centre under Complaint No. [protected] dated 15 Aug . It has again been diagnosed by your engineer ‘Panel needs to be changed’. It is going to cost me appx Rs 13000/-, which I cannot afford as its no fault of mine.My complaint was closed with the message that the repair service has been cancelled as the cost has not been approved by me.
I am amazed that your products developing faults in such a short time do not go well for your reputation. I would hate to take social media & other routes for this complaint as I hope my complaint will receive your sympathetic & humanitarian attention. I have already lodged a complaint with the CEO Samsung, and in response to my complaint, a call came from the CEO Samsung on Friday the 28th of August, 2015, wherein I brought to her notice the entire story and she gave me another 24 hours to see what action is required from them. But now almost 2 days have elapsed and nothing has been heard from them. In this connection a SMS was also received by me from the samsung customer care where in it was stated that my request has been registered under reference no [protected] dated 28.08.2015
You are requested to kindly take up the matter with the company for changing the panel without any charges or Replace the Set with a New one as their Reputation is more important than Company rules…
Looking forward to hear from you as I am in Full tension & depression for no fault of mine… In case no suitable action is taken by them, I will be constrained to take up the matter with the Consumer Court for which I have already registered my name .

(Rakesh Koul)
R/O SWARAN COLONY, TRILOKPUR, CAMP GOLE GUJARAL
TALAB TILLOO, JAMMU J&K 180002
MOBILE NO; [protected]

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3:52 pm EDT

Samsung customer service and maintenance

Dears
I had a very bad experience with the customer service in Egypt 'at Elmohandseein branch located at wadi elnile street
I bought note 4 last march from UAE and since 2 weeks my phone was fall down on the street by accident which resulted with broken voleum key
Since that time the phone is working only on the safe mode which let only the basic applications already exist on the mobile to work and others not.
I went to samsung customer service 'mentioned above branch 'they told me that the frame and voleum key will be changed against 800 l.e.
I accepted and i got it after they fixed it next days i was trying to use the selfie cam. I found it not working while it was working same day i gave them the mobile ! I went to them again as they gave me guarantee letter for 2 weeks and i found the answer

if you came next day direct we were able to check it but now we couldn't trust u as u may did something wrong with the phone during these couple of days which is not logic as if they are right i can do the same thing in a minute no need for few of days. First the Rep. Told me 10 min. To check what is wrong with my phone, i staiyed for around 30 min. Then remind him with my case. He went inside then came back asking me to leave the phone with them for an hour to check what is wrong without proof confirming that i am leaving my phone with them and the customer service representative told me that i can go doing anything outside then come back to get it as it will take long time
Finally they asked me for another 450 L.E. To fix the cam. I refused and left them
Next day i was trying to use the pen i found the S-Pen is not working suddenly considering that i am not heavey user for the S-pen and it was working very well till they kept it for around one and half or 2 hours to check the cam performance
The age of the pen now looks damaged and of course it didn't come to my mind that they did soemthing wrong with it to check it before leaving their premises.
Finally i asked them to submit complaint that they are not considering that i am still within the gurantee period as per the document i have from them the head of the shift told me that nothing like that is existing there and i can call the call center and tell them.
Regarding the S-Pen, I thought that if i changed the tip of the S-Pen it will work easily, but i found the same problem it is not working
I am not sure if you can go through my message or not; if it will be considerd or not
I hope i can get an answer as it my first time to face situation like that with samsung and i am really surprised of the attitude

I hope i can hear back from you and help me
Thanks in advance
Reham

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1:09 pm EDT
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Samsung refrigerator-rsg257aabp/xaa

After 3 years and 4 months of use, the compressor failed and the repair person found that all the Freon had leaked out. The warranty had run out at 3 years. We asked Samsung to at least reimburse us the $80 cost to diagnose the problem, but Samsung denied any responsibility or reimbursement. We had lost our original purchase price plus an incredible amount of food that had to be thrown out. We were unwilling to repair such a defective machine. We think that since the fridge was so close to the warranty expiration and since the failures were so massive, that Samsung should have been willing to reimburse us something.

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1:35 am EDT

Samsung product is out of warranty in 3 months

Service order no: [protected]

Purchased S6 3 months ago from Emax store in Dubai. 10 days ago, the phone got switched off at once and I was not able to switch it on since it was also not charging as appeared. Went to Emax store in Mirdiff city center where they requested me to take it to Samsung directly for a faster process providing me with the serial no., etc.
Samsung took 7 days and then someone from Technocare contacted me to confirm if I am ready to pay 970 dhms for a repair. I asked them to send the phone back with the report and I would take it up to Emax.
Yesterday, when I took the report to Emax, they are saying they will send it again to Samsung to check what actually happened but most probably, it's my fault.

As per the report, the phone is not booting and is out of warranty. What the heck does the warranty mean? They are telling me if technocare (read SAMSUNG) is asking you to pay, YOU HAVE TO PAY FOR SOMETHING I AM NOT RESPONSIBLE OF. The stupid report does not mention anything for which I had to wait for one long week.
If they don't resolve this and either repair free of cost or refund or replace the phone, I am going to take them to courts.
This is my 2nd horrible experience with emax after there Fly for free scam.

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2:28 pm EDT

Samsung not honoring their warranty

My husband purchased a tablet for me. The tablet stop working no able to charge it. I called samsung after telling 10 different represatives. I finally was told to send the tablet to samsung I was provided a shipping label. After waiting to hear from samaung a week I decided to call for the statues of my tablet put on hold was hung up on. Then finally able to speak with a live person, I was told my tablet was shipped back to me unrepaired even though it was under warranty, because it has a international model number. I live in the united states the tablet was purchase at a store in the united states. This is outrages that samsung can not even honor there owe warranty. I will never purchase another samsung product.

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2:44 pm EDT
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Samsung defective product

I purchased a DMT300RFW dishwasher in April 2012. It had to be replaced one month later then in February 2015 the water level sensor went bad. That cost $300 for the service call and $30 for the part. Why was it so high to fix? Geek Squad charged $200 trip fee and $100 to pull the dishwasher out to replace the product.
Now here it is August of 2015 and guess what - THE WATER LEVEL SENSOR WENT OUT AGAIN. they want another $330 to repair. I don't think so. I basically paid $277 a year for this dishwasher. That's unbelievable! I had to buy a new dishwasher. I am not happy
Would I recommend Samsung appliances NO!.

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11:44 am EDT

Samsung poor quality of phone and after sales service

Dear Sir/Madam,

I bought a Samsung J1 in May 2015. Since then it has had several problems. Communications cut, and internet applications are too slow. I took it to the after sales service three times. The same defects persist. When I took it for the forth time, they still wanted to repair it. I demanded a new phone. Now I have been without phone for two weeks. Each time I call the help line, or I contact the after sales service in my neighborhood, they say they don't know when I can have a new phone. That is not an adequate situation. I have been loyal to Samsung for more than 16 years. Now I doubt if I may buy another Samsung product. For the moment I need a new phone urgently. Can you please urge them to provide me with the new phone? Thanks.

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8:33 am EDT

Samsung the rep spoke impolite and too rude with me

I was mentally harassed in Samsung Centre. I called to their customer services and told that I needed to change one item. When I came to their centre, it turned out that such item was missing. They promised to contact me soon and change the item. Ok, the rep called me 2 weeks later and told that they received the necessary item. I came 3 days later, because I couldn’t do it earlier, because of the job, but the rep was rude and started to yell at me. I haven’t ever heard such terrible things.

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6:04 pm EDT

Samsung horrible customer svce

I bought a new s6 from best buy ~5 weeks ago. Since the day I brought it home it required recharging 2 times/day if I barely used it, or 3 times per day if I used it. I brought it back to best buy numerous times, but they could not find anything wrong. 1 week ago the microphone stopped working (I could not talk on the phone. Best buy told me it was my problem and they refused to provide any assistance. I called samsung and got a return label. Today I received an email from samsung saying that they were returning the s6 to me unrepaired because my reactivation lock was activated. Why wasn't I told to turn this off before I mailed it back. More importantly: why didn't the tech call me (They have a valid home phone number, or email me, so that I could go online to turn this feature off?
I am very disappointed with the quality of your product, and extremely disappointed in your horrible customer service. I have never spoken to anyone who has had these problems with an iphone.
I still do not have a working phone, and probably will be without one for weeks by the time samsung finally solves the problem.

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10:06 am EDT
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Samsung defect in the product

Hello. I am loyal customer of Samsung. I have been buying Samsung products for more than 16 years. The products I have at home range from AC, TV to mobile phones. I have been quite happy to own such products until last May when I bought a Samsung J1. The phone had many problems. Communications cut very often, and Internet applications together with Facebook and mail freeze too often. Since the I have taken my phone four times to the after sales service. The defect persists. I asked for a new phone in vain. The call centre did not believe me. They told me to fax the maintenance tickets to them. I said it was not my responsibiliy to do this. They insisted and said that it was the only way to track the maintenance frequency. I went once again to the after sales service to ask them for the maintenance tickets, they said thay don't give this, and the call centre can track this thanks to the history. I called back the call centre, and I was angry to make me endure all this. They hanged the phone. I am very disappointed about Samsung. I dn't think I'll remain so loyal.

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12:32 pm EDT
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Samsung service contract / no service

in 2013 we purchased a Samsung washer and dryer. We purchased a 5 year warranty with full service / repair contract. In 2014 the dryer broke and it took 2 weeks to have it repaired. On July 22 the washer broke. We have called every day since the 22 through the 27 and Lowes service people continue to tell us they can not find someone to fix the problem. How long do we and our kids have to go with out a washer machine that we paid $800 for? Lowes service is horrible.

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11:41 pm EDT

Samsung repairs reject on warranty

Submitted a galaxyS4 for repairs under warrant I now have to payR3300 yet am still paying the installment of R400. If I can not afford to pay the repairs fee I must pay a rejection fee of R250. Please help. Reasons for rejection of warranty is previous work done of which is not correct there was no previous work done on the phone.

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2:23 pm EDT

Samsung power issue, faulty capacitors on motherboard

My TV has the same symptoms described in the Russell, et al. v., Samsung Electronics America, Inc., settlement and this is a known capacitor problem that the company, post settlement, has started to ignore and fail to acknowledge in its customer service calls. and I'm pretty certain that they didn't take care of the issue entirely through the previous settlement or didn't entirely account for the scope of the models affected by this product defect. From my brief research, this is the number one complaint on Samsung TVs from consumers online e.g. - www.Consumeraffairs.com. Yet according to Samsung's policy and Margo(Executive Customer Relations agent) they are treating this defect as a warranty issue and so if you're out of warranty they wont help you with the easy solution - the cost of replacing these capacitors.
Now only solution is seeking to join the investigation on a new class action.
Go to http://topclassactions.com/

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
How to file a complaint about Samsung?

Here is a guide on how to file a complaint against Samsung on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.

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Contact Samsung customer service

Phone numbers

1800 726 7864 8800 555 5555 More phone numbers

Website

www.samsung.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Initial Samsung complaints should be directed to their team directly. You can find contact details for Samsung above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Samsung. Discuss the issues you have had with Samsung and work with their customer service team to find a resolution.