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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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D
3:39 am EDT

Samsung terrible after sales service

I bought a microwave of Samsung make 37 liters. It started giving out smoke after few months. The complaint was registered with Samsung service center on 29th June, 2008.As on 12th August, 2008 I am struggling to get the services. The response is extremely poor and bad. Inspite of several promises also they never turn up for the services.

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S
6:17 pm EDT

Samsung evaporator iced up

Samsung Refrigerator RS2534VQ. I have this model for a little over 3 years. Then the refrigerator temp indicator on the display panel start to The flash. Sources on the internet led to believe that the evaporator on the fridge side got iced up. I opened the panel and found that it was true. So I thawed the ice. This worked for two weeks. Then the problem shows up again. I called the executive customer support department and asked for a free replacement of the part Assy Cover Evap Ref. I wanted to get one for free for several reasons. 1) This part is faulty by design. Samsung modified the part as Jan 2007. They did not send out a recall because it's costly and it's not a life and death issue such as tires, or computer batteries that may cause fire. However I saw so many consumers on the Internet complaining about the same issue and nobody seemed to get help from Samsung. Secondly, I spent hours and hours researching the problem. Reno is a non-covered area and the closest technician comes from over a hundred miles away. I would have to pay the person $350 just to take a look without any guarantee the the problem will be fixed. I know pretty much what the problem now because I spent a lot of time researching the issue. I just need the replacement part. I believe Samsung owe me a free part for the time I spent and the spoiled food. However I was told by the customer service people that Samsung has no such a policy and I have to buy the part from a supplier. Or I can write to the top brass of Samsung and appeal to them. So I decide to write to them and I encourage all of you who got a crappy Samsung fridge to do the same. Here's the Samsung's president's address: Samsung Electronics America Office of the President 400 Valley Road Suite 201 Mount Arlington, NJ 07856.

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Valerie
Valerie
, US
Jun 04, 2008 5:17 am EDT

I bought the Samsung S630 digital camera a few months ago and it is complete junk. The USB does not work properly and only when it wants to. It also eats batteries like its nobody's business. Crappy camera. AVOID IT!

Tech support cant even figure out what is wrong with this camera. I bought it at WalMart.

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staylor
Leesburg, US
Apr 17, 2009 11:36 pm EDT

Agree with your thoughts I have the same issue with a washing machine
I am beside myself as I type this request for support. I started asking for support April 11, 2009 and still have not be provided any available options. I purchased what I thought was a SAMSUNG top of the line steam washing machine Model WF448AAP and expected wonderful results. What I found is an undependable washing machine. I had a Maytag that broke after 15years of services and wanted something that I thought was a little better and what I seemed to have purchased is a substandard washing machine that has worked for approximately soon to be 3 months since I purchased the machined January 24, 2009 and have probably used the machine about 20-30 times since I owned it. The machine started turning off intermittently and now doesn’t even turn on. We called customer support on Saturday and they stated they would put in an order and someone would call us. Then that service provider called us and stated they didn’t do business in our area and we called the customer support center again. Then again they stated they would put another order in. Again we recd a call from that company who told us they didn’t do service in this area. We then called the customer support center and stated on the phone while they called several centers and they were also were told they didn’t provide service. The agent stated they would research the community and get someone to provide service for us or they would replace the unit. No one returned our call and we called back on Friday 17Apr09 and then we were told we would have to call back on Monday and talk to the ERC to see about replacement as they couldn’t authorize it. I asked for the ERC number as that was the unit I needed to communicate with—but they were able to provide that number. I think we have been reasonable with this request and we haven’t been aggressive asking for the support..But we are at our wits end as I still have wet cloths probably no longer useable as they have been wet for 5 days in the washer. But besides that I am concerned with the lack of customer service we have been provided from your agency. Why do I have to keep initiating the support and why does you customer service keep providing request to companies that don’t provide service in this area. We don’t live in a rural area—to where I wonder if it is just your product. We also have a Samsung dryer and now I am wondering if that will last. Please contact me at your convenience as I would like to come to some equitable adjustment for the product. Option 1: Return both products and you can refund our money. Option 2: Replace the washer. Option 3: Fix the washer—which we already know won’t happen. Please call me at your earliest convenience to discuss this. I have the names of the customer support technicians I spoke to on Friday. You know I was stationed in Korea in [protected] and really enjoyed the country—I also provide conversational English lessons to several Korean families. This was one of the factors in my purchasing a Korean product…But it concerns me that I purchase such a costly item and have problems with it in the beginning..Sound like a Lemon Law issue.

Thanks for listening

Sydna

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dale baker
,
Aug 22, 2008 11:14 am EDT

same thing as above, but mine was under warranty, after 4 weeks waiting on a service person>i was told no repair people in my area!
2 more weeks, i called LOWES CORP.OFFICE.
TOLD THEM I WAS LOADING THE FRIDGE ON MY 2 TON FLAT BED TRUCK WITH SIGNS THAT SAYS LOWES DOES NOT SERVICE WHAT THEY SELL!
within an hour they were ready to deal!samung gave them a credit, but we lost 200.00 food
and it cost 240.00 more for less fridge!
no satisfaction!

ComplaintsBoard
J
10:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Samsung bad monitor, fictional warranty

I purchased a new samsung 22" lcd monitor (Model 225bw) on april 16, 2008. On july 13, 2008, my monitor failed and my first communication to samsung about the problem was submitted through their web-based customer contact form.

On july 20, 2008, I had received no response from samsung and after searching their website, the easiest way to resolve this issue was to start a self-service in-warranty ticket. I completed the web form, supplying samsung with all of the requested information as well as a copy of my sales receipt and proof-of-purchase.

On july 23, 2008, I checked the status on the website and it showed "waiting for exchange process. " so I called the 1-800-samsung number to determine what the status was. I was told by the representative that I was impatient. She commented "it isn't like they can put a monitor in a box and send it to you. " why not? That was the option I selected - to have a replacement monitor shipped to the ups store near my home to have the exchange made and the defective monitor returned. My other option was to foot the bill for shipping and send it in for repairs, or, to have a $400 hold be placed on my credit card to have a unit cross-shipped and I would still be paying for shipping the defective monitor to samsung.

On july 25, 2008, I once again checked the status and it was still showing "waiting for exchange process. " so I called again and asked exactly what was samsung waiting on. The representative told me that the exchange process hadn't started and that it was an automated process and that I just needed to wait.

On july 28, I called again, trying to find out exactly what was holding the process up. I was told that in-warranty monitor exchanges were handled by a third party and that the time necessary to complete the process was dependent upon their speed. I asked if I could contact them and was told no. I asked for the name of the company and was told that they couldn't give me that information. I hung up.

I called back. This time, a representative told me that the delay was my fault. She said that I had not told samsung whether I wanted "a" stock or "r" stock. I advised her that I didn't even know what that meant and said that during the self-service ticket creation process, I was never asked to make that decision. She advised that "a" stock meant a new monitor and "r" stock meant a refurbished monitor. Naturally, with my monitor just days over 3 months old, I told her I would prefer "a" stock. She then advised me that I couldn't get "a" stock and would have to settle for "r" stock. I asked why and she replied that there was no "a" stock to ship out. Upon further questioning, I determined that there was no "a" stock for this monitor because samsung is no longer manufacturing it. Ok, so if there is no "a" stock and I have to settle for "r" stock, then why would samsung be waiting on me to make a decision? I asked her how I was supposed to know that I needed to make a decision since there was no indication of the website when I checked the status of my ticket and the "message from samsung" field was blank on the ticket status screen. She said that customers usually called samsung to ask why there was a delay and that's when they would find out about the "a" stock or "r" stock issue. I told her that was unacceptable to expect the customer to know that and that samsung should contact the customer if there was an issue. She responded that they were an in-bound call center and don't make outgoing calls to customers. She also replied that there was no way they would have the time to do that even if they could make out-bound calls. So, the net result of this phone call was that I would be getting "r" stock. She said she would "send it over" so that it could be processed immediately. My interpretation was that she would make whomever needed to be aware of my decision aware and have the replacement monitor shipped out. Bad assumption on my part.

On july 31, 2008, samsung's repair self-tracking website still shows "waiting on exchange process" as the status of my ticket. Time for another phone call. I get the same story as last time - "a" stock vs "r" stock. I explain that I have already been through this 3 days ago and that I shouldn't have to go through all of this again. For god's sake, put the monitor in a box and send it to me. This representative advised me that she would "expedite" my ticket and get it shipped out. I asked what assurance I had that this would happen and she replied "because I said I would. "

On august 4, 2008, I made another call to samsung. The representative I spoke with this time seemed genuinely concerned about my on-going problem. He transferred me to samsung's ecr (Executive customer relations) group. I spoke with agent 23. She basically gave me the same old story - no "a" stock available. What exactly do I need to do here? I thought that during the 2 prior phone calls we had established that "r" stock was my only option and I said that I would accept it. I didn't really want it but refurbished equipment is almost the universal standard for warranty requests these days. This agent did say that I could get a refund if I wanted it. I really just wanted a monitor. She said that she was going to send an email to the "monitor department" to determine if there was a new monitor (That met or exceeded the specifications of my defective monitor) that they could "expedite" to me and that she would call me back. She verified my phone number.

It's now august 6, 2008. I called the ecr again at their direct-dial number - [protected]. This time I got agent 12. She gave me the same old song and dance - you know the drill - "a" vs "r" and told me that was the problem. I asked how long a refund would take and was told 6 weeks. I asked to speak to a supervisor. She said that she could refer my request to speak to a supervisor to "case management" and that I would get a return call in about 5 days. 5 days! I feel like i'm going to have a stroke. I hung up.

It's still august 6 and I have calmed down somewhat. I call ecr back and get agent 49. She reads the notes and indicates that agent 23 received a reply to her email that there was no "a" stock available. I asked why she didn't call me back as promised. No explanation. Then I asked if an "r" stock unit had been shipped. No, it hadn't. We went round & round. She said that she could send an email to the "monitor group" to see if this issue "can be resolved. " she advised that she would call me back when she received a return email. More promises of return phone calls. Just for fun, I asked her who at samsung america, inc or samsung electronics america oversaw customer service operations. Her response "i will be happy to provide a mailing address for samsung where you can send a letter to the president and express your concerns. "

So, I spent money on a monitor with what I thought was a good, 3-year warranty. My money was good. The monitor is bad. Customer service is fictional and apparently there really is no warranty. This experience puts samsung in a dead heat with hp for absolute worst customer service/customer support.

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Jayadevan.P.P
, IN
Sep 15, 2012 6:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My desk top computer monitor is always blinking

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MickPB
berryton, US
Feb 14, 2010 11:06 am EST

I have the same monitor and the same experience with Samsung. It took 5 months to replace the remote that quit working on my TV. I figured there was no way the monitor would get fixed while fighting over the remote. Last time we talked about the remote I mentioned the 225bw. The ECR rep offered to help with the monitor due to all the issues with the remote. I now how 3 unreturn emails and two promises to call that have gone unfilled. I have made special effort to share my experience and have written to Walmart and Sam's electronic buyer already to recommend that they reconsider and either offer some assistance or allow a store exchange. Also since the monitor has become extremely difficult to use I am shopping for a new one. I have now steered at least 12 people away from Samsung. Each seemed to have an experience with the warranty on an electronic item and agreed that the warranty and company behind the product more be more important than the product.

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O
9:44 am EDT

Samsung freezes everything

Purchased 7/12/08 floor model refrigerator samsung rs267. When it was plugged in, everything seemed to work, digital readouts on front seemed to go down to the set temperature of 46 degrees. Put some food in, including some soda. The next morning, some of the soda cans had exploded due to freezing. Called samsung, was told to unplug it, leave it for ten minutes, and plug it back in. The refrigerator temperature readout dropped to 17 degrees adn slowly started counting to stop at 46 degrees in about a half hour. So, this time, not wanting a mess, I put in a bottle of water. A couple hours later, it's frozen solid. The readout still says 46 degrees. So, I put in a thermometer, it dropped to 1 degree below zero in the fridgeration department. Called samsung again. They say they will find an authorized repairperson and call me back within 48 hours. Three days later, I called samsung again. They say there is no authorized repairpersons in my area and that it's sent to a different department and they will call me within 48 hours. Four days later, I called samsung again. They say they are having a hard time finding an authorized repair shop and it was sent to another department. Two shorten the story a bit, it is now 23 days later, after many calls to samsung, and by the way no return calls from samsung, i've been talking to lowe's store manager, which is where the refrigerator was purchased, and they are trying to get samsung to do something.

I certainly would not recommend anyone buying a samsung refrigerator. The pain from my saga is no over, and I have no idea how long it may go on, so save yourself the trouble and stay away from samsung.

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Patrickw
Seattle, US
Jun 22, 2011 7:51 am EDT

My samsung rs267 lasted two years before the fan started breaking down and the display quit. Never buy a Samsung again, not a quality product.

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L
6:02 pm EDT

Samsung samsung lcd 32& tv - crappy service

This TV died within the first 3 or so months, no pic but has sound. We are now immersed in what appears to be a series of unending CS reps. in the special adv'd dept., ECR. Each time we speak to a different "agent" who never reads the entire record of the case, I have had to actually take notes and force them to listen to what has happened. They refused to acknowledge conversations and adamantly refuse to allow me to speak to anyone above them in responsibility. Per ECR, they will take my number and one of the managers, only after reviewing the notes, will call (this, I assume is at their discretion - a return call is not anticipated).
Bottom line, the parts are "lost", per ECR, sent to the wrong state in fact and we are being told to wait, weeks perhaps, until Samsung locates these parts, then and only then will they send these same parts to the local vendor/repair shop. There is no other option…I asked for a timeline - when will their lack of providing the parts be considered justification for replacement - the response was NO idea? One of the "agents" did admit that ECR has to recommend replacement and somewhere else above them, permission is granted/declined...I did ask how long this would take - No idea?
I now have "O" trust in this firm.

They have eliminated totally any possible interface with the client at the managerial level...elimated the expertise of the repair shop providing support in the field by sending parts to them w/o giving them permission to actually see the TV and diagnose the problem...eliminated all proof of conversations, except on their end where they say they are "recording"...requested confirmation, even in the form of summaries, are not permitted or granted to the customer.

Aside from legal avenues and complaints to the Atty. Gen. of our state, I don't have any hope of ever resolving this. We're writing it off as a tax lost for the year since its value is over $1, 000...it is just like we gave Samsung the money and they neglected to return anything for our investment. I hope the tax consultant agrees w/us...otherwise, it has been money wasted.

The TV did have a great pic - I advise everyone to buy the extended warranty from the store with anything Samsung. At least Best Buy and Circuit City will stand behind their sales - unlike this multi-international company structured to do business here in a very questionable manner - it may not be illegal, but it sure is unethical treatment by them of their trusting customer base.

Please advise if a class action law suit finally emerges regarding Samsung's TV division -

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8:51 am EDT

Samsung poor product, worst customer support

My girlfriend just bought a Samsung U900 last month. The cell phone broke down in less than 2 weeks. We sent the phone to the nearest service center for repair. The staff there promise to call my girlfriend in 4 to 5 days for her to collect the phone. However, a week passes and no news, when we call the service center hotline, they keep telling us that they're awaiting for spare parts and promise to return call to make clear the due date for servicing... now 3 weeks had passed since we sent in the phone, and after calling up for for than 4 times and getting the same empty promises, I wrote into their PR section (through Samsung Singapore websute). They don't even bother to return my mail... Samsung is so far the worst customer service & support I had encounter in my life time. This Friday, we have decided to go straight to the service center to demand for the phone... can you imagine this, a newly purchased phone that stays longer with the service center than the customer who bought it (and they don't even bother to called you back to keep you inform about the status when customer had called them so many time).

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tony
,
Aug 22, 2008 3:56 pm EDT

i am facing the same problem. wondering whether there is anything we can do. i will be going down to kick a fuss later. despite my high hopes of samsung and omnia, i have gone back to nokia phones.

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james
,
Aug 21, 2008 3:44 am EDT

YES! i totally agree and empathise coz that is the problem i am facing currently! I bought Samsung Omnia last month and had been to the customer service cntre thrice! Last week, i sent in for the 3rd time and they told me 3-4days the phone will be ready. But nobody updates me of the status until i made another visit down to the svc centre and they actually told me they couldnt give me an answer when can the phone be returned to me! OMG this is ridiculous ; lousy technology + lousy service!
I purchased a PDA phone for convenience, but not only could I nt use the phone at ease, i had to bear with such nonsense from their service centre! With such lousy service, I dont see Samsung's effort in retaining customers to stay loyal to their brand!

ComplaintsBoard
D
9:11 pm EDT

Samsung big price for repair

After 1 year and 10 months of what I thought was good service, yesterday there was a loud noise from the refrigerator which sounded like a dysfunctional fan. Also, the refrigerator seemed to have lost the ability to keep the food cool. Repairman came shortly after I called and said he replaced the thermo fuese assy and senssor assy, quick thawed the area behind the plastic panel behind the meat and vegetable drawer. I paid $320.00 for this repair and was advised to leave the refrigerator unplugged until I go to bed which would allow the fridge to thaw about 10-11 hours.

The bill came to $320. Which is about 30 % what I paid for the refrigerator. I felt ripped off by this, especially after reading all the other complaints for this particular model # rs253basb as well as other samsung refrigerators.

This is unacceptable. I will pursue this further. My big hope is that I have additional warranty coverage because I paid this with the credit card that offers extended warranties on products like these.

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pankaj2j
, IN
Dec 03, 2013 3:12 am EST

my mob will be lost at college

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E
1:09 pm EDT

Samsung ice maker shatters cubes

Since purchase icemaker generates shattered ice cubes. Am being told this is result of hard water due to periodic shifts from 'city water' to well water by utility. Need confirmation or debunk.

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shattered ice
, US
Sep 14, 2009 6:27 pm EDT

We have a rs255 that does the same thing ... maybe get TWO whole cubes and the rest are SHATTERED!

WTF?

ComplaintsBoard
M
5:59 am EDT

Samsung no complaint, just remedies

This not a complaint but a response to those who have samsung refrigerator temperature problems. When the compressor is running both evaporators are charged and during a heavy ice demand a pf (Power freeze) condition occurs. During this time the fan in the refrigerator compartment is off and temperatures at both freezer and refrigerator evaporators will plunge down to - 20 degrees f. At such low temperatures cold air migrates down into the drain trough area causing the defrost water to instantly freeze, thereby forming a block of ice that seals off air flow through the evaporator coil and also plugs the drain holes with ice.

The fix to this problem is to unplug the refrigerator for 10 seconds then re-plug it in and the display will show the actual temps and not the set point temps, then set the freezer temp 0-4 degrees above zero.

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6:15 pm EDT

Samsung not working

Purchased a samsung 42" plasma tv in 2006, spending at least $ 2000, with a one year warranty. A couple of months ago it just quit. I called samsung they gave me a company to contact. I called them 3 times finally got someone who told me the repair would be 1/4 what I paid for the tv & component. Told them okay said they would get back with me, that was over 2 months ago. I then went to the samsung site any that is the only company that they could give me for repairs. Hhgregg does not have to worry about me buying a product at their store again.

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12:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - samsung refrigerator junk

Our stainless steel side by side Samsung refrigerator looks great in our new kitchen but it doesn't work. No one really knows how to fix it. Oh, they say they do and repairmen have come out three times to the house. We have paid for the visits and for a new part which did not fix the problem. I researched the large and complicated web site for Samsung and...

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10:08 pm EDT

Samsung reception problem with phone optus have told me to contact samsung

terrible reception on my phone U700 samasung mobile phone contract started with optus oct 2007 they sent phone away to be fixed however they claim it has liquid damage so won't fix it as i am an extremely fussy person with my phone i don't know how this could be the case however i don't know if that is the case if it would be a problem with the reception as they have told me to contact you as they can't help me thats what i'm doing my contract is for 24 months i don't this phone will even last that time worst phone have EVER had

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marissa
,
Aug 05, 2008 9:45 am EDT

this is crazy! I'm having the same problem with the Samsung U700 - on the other side of the world - South Africa.My phone also came back "water damaged" what's even worse is that my service provider - MTN - even complained that this is a rubbish phone. So, now I wonder - I'm only starting my complaint now - is there even hope that they will assist me? I am also paying a lot every month R500 - 00 without the benefit of the phone..I am extremely upset and dissapointed.

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Peter W
,
Jul 21, 2008 2:02 am EDT

Hey buddy, ive had the same problem, ive sent the phone back once before, but ive had heaps of friends that have experienced the ### aswell, ive had some luck, after talkin to the a complaint officer and they said that they will put $60.00 on my account so that it could cover the cost of purchasing a temp phone, although it is a start it is hardly enjoy considering that i am paying 89.00 a month to use a "quality" phone and their service. i dont know what else to do, cause after hearing friends needing to send it 3 times before they consider replacing it with a U700, is just simply unacceptable.

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hanyraouf
,
Jul 12, 2008 1:37 am EDT

my phone ring ton sound is very low - mobile model sgh - U700

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hanyraouf
,
Jul 12, 2008 1:34 am EDT

my phone sound very low in ringtone

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2:47 am EDT

Samsung defective refrigerator

Have just shifted to delhi and was setting up home. After a careful analysis of the market place and the products available, zeroed in on samsung products to take care of my requirements, but the experience so far has been horrible. And thought I need to warn all fellow members of the poor service being offered by samsung.

Around 15th april bought 3 samsung acs and 1 samsung refrigerator... Within a month of purchase I have had to call the samsung service center 10 times due to some problem or the other in the refrigerator. (Gurgaon service center complaint reference number [protected])... Its very disheartening and sad when one has spent so much money on a brand new product and within a month we need to start calling the service center. It is understandable that any equipment at any point of time can give problems. The issue is not that. It is how a consumer problem is understood and solved.In this case after so many complaints it is but natural that my faith in the product has eroded.

I have therefore asked the company to give me a replacement, as I cant have a new product giving me so many problems...
Its sad and unfortunate that despite having bought so many products from samsung in one go, there response has been vague and non committal... They have just wasted my time and energy, the response from the service center has been a constant "we will get back to you". This has been going on for the past 3 weeks without any concrete results.
I am surprised that a company of the stature of samsung has such a poor service track record in place

So future samsung purchasers better be warned.

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6:18 am EDT

Samsung defective fridge

Absolutely disgusting and regretful attitude of the samsung fridge manufacturers and their service centers. Somehow I have now understood the unscrupulous behavior of this company which appears to me as a bunch of crooks and swindlers. I fail to understand how the government allows these companies to function in india well knowing that this foreign company is here only to cheat their consumers. High time someone reacted from somewhere to teach these people a lesson in honesty and sincerity.

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12:53 pm EDT

Samsung broken cheap plastic

I bought a samsung french door refrigerator 6 months ago and the deli door just came off. It has a cheap plastic nob that is pencil size and 1/4 of an inch. It came right off now the lid to the deli door won't stay on. I bought the extended warrenty and the appliance is only 6 months old and now I have to buy a new door because samsung will not stand by their products. The door is so cheap, we didn't even touch it, to open the tray you grap the tray not the door so I have no idea why it broke and now I have to pay. I will never buy another samsung product again.

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Jack
,
Aug 01, 2008 10:55 am EDT

I have the same problem and after trying to think of ways to keep the door from sliding too far left or right (which causes the door to come out) I decided to call customer service. They initially said that I had waited too long to complain and a service call fee would be my responsibility. They finally decided to cover the cost but are having a hard time finding a service representative in my area. I believe it is a design flaw they have corrected by making the shelf below the vegetable drawers stiffer. Then the hinges engage and keep the door from sliding too far left or right. I was thinking of trying to put "O" rings or something similar on the sides of the pegs that hold the door or maybe screwing the shelf up against the bracket between the vegetable drawers to keep it from sagging. They are supposed to call me back when they find available service. I otherwise really like the refrigerator and bought it because of JD Power ratings.

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7:24 am EDT

Samsung compressor motor break down

I bought the Samsung refrigerator, RS20NAMS model 4 years ago. But, recently it has broken down. The supplier says that it was the compressor motor which has broken and it need two month to get the spare part. What can be done to get the spare part rightaway? I'm in need of a refrigerator. I will be looking forward for your promptly reply.

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8:43 am EDT

Samsung refusal to mend a broken phone after 4 months delicate use

I bought a samsung mobile phone from argos in dec 07, by april 08 the screen was unreadable, I hadn't dropped it, got it wet or anything, it literally went potty on its own free will. Argos sent it away saying it would take 14 working days to be mended, oh yes they then contact me after I have waited two weeks to say they would charge me & pound;74 to fix it or I could graciously accept it back unfixed! I think not! I will take it up with head office and then use my customer rights.

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Danny McGrann
Greater Manchester, GB
Feb 15, 2010 4:46 pm EST

we had a very similar experience having bought a digital camera at argos in summer 2009 by Dec 2009 it wouldn't load photos onto our computer we tried a neighbours computer and still it wouldn't work. The result was that they passed the buck saying we would have to pay the repair costs due to the camera being disassembled by an unauthorised agent! Which basically is their word against yours! How easy to try to get away with their costs, the letter we received looked standard and is probably used regularly to see just how many gullable customers they can get away with it with! This day and age is just fight after fight to get what you think would be a simple task done correctly!
SHAME ON YOU ARGOS. Mr & Mrs McGrann Rochdale store

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emmet81
private, GB
Nov 26, 2009 2:53 pm EST

regarding las posting argos sends to a general repair service not samsung

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emmet81
private, GB
Nov 26, 2009 2:52 pm EST

Sorry but Argos paid to have the phone send away and checked by independent engineers and it was found to be faulty due to your negilgence ( it was not a manufactors defect). Did you leave it in a car overnight? that is a common cause of mobile phone breakdowns it even happned to myself.

The Facts are

1.The phone was misused
2.Argos are out of pockect for engineer time and p&p costs (because the phone was not manufactor defect)
3. You have no rights if you Miss-use the item.

Sorry but people always blame someone else.

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12:21 pm EDT

Samsung samsung ac & its services suck

I bought samsung ac model no-18qbhdc 17th april 2005, and within a period of 15 days it went for repair. Since then its gone for repair over twice every year. We've spent more than 5000 other than the servicing charges to the company, forget the financial losses its given us too much mental torture as we have to call 100 times before an engineer turns up, for over weeks we get false promises from the company that the engineer is on his way but no one turns up. Other than that the engineers are incompetent & dont do the complete work. Today an engineer turned up charged us rs 1000 for a part of the compressor which was not working, when we objected as the compressor is under warrenty he claimed that that particular part was not under warrenty, so we had to pay... But its just been 4 hours since the engineer has left & the ac is again not working. Dont know if anything will happen after my submitting the complaint here, but anyone who reads it should know that samsung ac sucks... I'll try my level best to sue them for giving us so much of mental agony.

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sanjay kumar modi
, IN
Mar 31, 2010 12:24 am EDT

not attending

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SAMSANG AC COMPLAIN
, IN
Nov 15, 2010 6:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
Greetings from chhatariya foods pvt.ltd.
we kindly inform you, our all ready purchase your AC.but in that by problems create so your branch ''APNA FURNITURE '' in we come into this problem .but they are refusing to service and tell us ''service is not available.'' It is limited to say ? so please we very request you this problem so our our very inconvenience so please try to we understand you.
we accept your definitely positive response.
Thanking you
Regarding By,
Chhatariya Foods Pvt.Ltd.
Near-C.Raj Petrol Pump, Vadli, Mahuva-364290 Dist Bhavnagar
Gujarat India.
Cell +91 [protected] Tel.[protected].

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rahulkhurana
, IN
Jan 23, 2010 10:51 am EST

hi divya . i m manish ...remmember jwala heri mkt ur car key humm... if ur the one ? then email me at rahulkhurana1981@gmail.com

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12:31 am EDT

Samsung mobile wap settings not possible by mobily

To 29/04/2008

samsung electronics company limited,
p. o. box-4246,
dubai,
united arab emirates.

From

engineer alagarsamy sudalaimani,
mobile no: [protected]
al-khobar

Sub: samsung mobile model no: sgh-i600-problems

Dear sir,

With reference to the above, please note that I have purchased the above model mobile knowing that hsdpa availability and the fancy advertisement of samsung. I also activated 1 gb internet package from the mobily the service provider for mobiles internet at saudi arabia. even after 20 days I was not able to use or able to activate internet through mobily settings. the very purpose of buying samsung mobile with hsdpa is wasted and the money spent for this purchase was an utter waste instead I would have purchased a nokia or any other mobile than samsung which could made me happy.

Another worst thing I want to stress is that the cd provided along with the mobile is not supporting vista. I really wonder how internationally branded samsung companies make such type of technical injustice to their products in this futuristic world technology in the field of communications.

Hence, considering my above complaints with respect to this particular above mentioned model (samsung model sgh-i600), please arrange to send the related soft wares so that what ever it is meant could be useful as per specifications especially the internet and confirm your statement as advertised for ultra messaging

I appreciate your early reply.

Regards,

A. sudalaimani

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10:34 am EDT

Samsung audio extension not working properly

Audio output speakers of lcd tv not working properly. Today (29/04/08) they have done some repairs for the compliant lodged on 02/04/2008 my regd bp no.[protected]. The problem is repeating again and again. Number of times repairs were carried out during the last three months immediately after purchase. Lcd tv inside speakers were changed and mother board also changed however the trouble was not rectified. Today I was stunned immediately the mechanics went out when I notice again the problem.

Really lot of mental tension I am facing. I request for replacement of the existing tv.

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Annapurna
,
Apr 30, 2008 2:59 am EDT

The customer should have been provided with a new piece otherwise she should loadge a complaint with comsumer forum for justice.

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ramachandra rao
,
Apr 30, 2008 2:52 am EDT

When a costly LCD TV was repaired number of times within three months of purchase i feel its the company should feel moral responsibility by replacing with a new piece. No futher torture to the consumer.

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ramachandra rao
,
Apr 29, 2008 10:44 am EDT

when a costly LCD TV was repaired number of times within three months of purchase i feel its the company should feel moral responsibility by replacing with a new piece. No futher torture to the consumer

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Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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