Samsung / Quatro Refrigerator RM255 / terrible customer service
I received my brand new refrigerator on april 23,2007. It was not working properly. It beeped every minute, 11 times, 24 hours a day. No light in my fridge and the ice dispenser was sticking, all the time. After 4 weeks of constant phone calls, to them. They never called me. I returned the refrigerator and got a maytag. They lied to me and never did fix my refrigerator. They had 1 company come out 1x and thats it. All they did was say, yes its broke, we need parts. After I returned the fridge, I got a call 1 1/2 weeks later from the service company that my parts finally came in. Samsung has a jd power award for excellent service. I have a 4 page documentation of how badly my service was handled. I was even lied to my their customer service reps, numerous times. I have emailed jd power, (I suggest anyone else please do the same) its jdpower.com contact them via email and either start typing or type ahead of time your complaint and attach it to your email. That is what I did. I also emailed samsung, of coarse I got a generic response. I am mailing letters and going on the internet to any complaint forum that I can find. Please do not let them get away with such poor service. I will never buy samsung again, but lets save other people from endless time and energy dealing with a company that will get you nowhere.
Thanks for reading.
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