Samsung
reviews and complaints

I have bought samsung ac on 10th august 2010 from great eastern appliances pvt ltd. Since the day I bought this I am facing all sorts of problem. On 1st july its not properly work so I lonched a complaint and they said that compressor was damaged & they took ac in their work factory.In few months how could be possible that a new ac could not work. And till now the problem has not been solved.In this summer of 40 degree centrigrade I am suffering because of poor service from samsung.

purchased samsung acaw122zb 1ton from vijay sales on 19 jul 2010.
since the very first night the a/c is making a very loud piercing noise due to which we are forced to switch off the a/c.the engineer was called and it was rectified at least 5 times. now again it is giving the same problem and now the engineer says the ac has to be taken to the workshop for repairing.since the compressor tray is broken.
unable to understand when the company has delivered a faulty a/c with broken parts why is it sending for repairs instead of replacing the a/c when it is still in warranty period.Ensure speedy action action taken.hope i have not made a mistake by buying a samsumg product bcoz ur technicians on line who spoke to me today says i
have only called 5times to complain.

I have bought a samsung tv 46" model la46a550pir with s/n:akwy3dhq400657e from a samsung agent in tehran-iran but parts of its screen come to black and has become useless. The samsung service here says it is due to tv panel technical problem and they can do nothing for it, I have lost a lot of money and this worldwide famous company dose not consider its customer problems.
My email: [protected]@gmail.com

Dated 30th june 2011
I have purchased samsung refrigerator model no rt35cdux on 31st july 2010. Since the last three months we find that the cooling is totally inadequate. After repeatedly calling customer care, the representative of the company came to inspect the item.
We are not sure whether he is a trained person in dealing with the refrigerators. He removed several parts and replaced with another one and tried to find out what was wrong. After finding out that the replaced part made no difference, he again replaced the original part. Ultimately it was found out that the door switch was not operating when the door is closed.
Instead of finding out what is the reason he attached a sponge (Which is used for packing) on the door. This acts like a spacer and forces the door switch to operate when door is closed. I told him to look at the mounting arrangement of the switch which may not be ok. He should accordingly open the casing and inspect the same. He did not agree and left after doing the shoddy work.
This worked for only two weeks. After that we found that the cooling was not effective. The food kept in the freezer compartment and the general compartment was getting spoilt every day. We made a complaint again. The complaint no is 8433040217dated 15th june 2011. The acknowledgement for the same was given on 23 june 2011. Representative from the company came indicated that the work done earlier was not up to the mark and the same needs to be done again. He also indicated that the gasket needs to be changed as there is leakage of air. Since the gasket was not available at that time, the same would be replaced the next day.
Since then we are in touch with the samsung customer care centre every day. I must admit that the customer care representative is very helpful in the sense that he politely listens to us the umpteenth time and notes down the details. He also gives us the assurance that the matter would be attended to without fail shortly. No representative has come to inspect and rectify the defect from the past 15 days.
We are afraid that one year warranty period is coming to a close and then the company representative would make a consultation visit and charge us for every visit apart from the costly parts he would replace to rectify the defect. Going by the past experience, he would change several parts unnecessarily and produce a bill for the same.
I fail to understand that these teething problems should be dealt with before shipment of the product from the company works to the retails outlet. Why customer has to deal with the production / manufacturing faults. On top of that no effort is made to expeditiously correct the defects noticed by the customer. Lot of food stuffs kept in deep freeze and general compartment has gone bad. This has caused untold misery to us. All this has taken place during warranty period. Why a customer be punished for defects over which he has no control.
I have yet to see such a recalcitrant company. All the glossy advertisements made are totally misleading. If the company cannot tackle its manufacturing faults and the customer complaints he has no right to be in the consumer market where the product goes to millions or billions of widespread people.
Anyway now there is no use of crying over spilt milk. I have already invested in samsung refrigerator. I now want to know whether the company is interested in rectifying the defect without delay or should we suffer every day with more and more food stuffs going bad.
Apart from this I have an additional work to do every day. I have to find out the status with the ever polite & friendly customer care representative. You have definitely given him good training. He must be receiving such calls every day where the complaints are not attended on a routine basis.
I hope this is taken as a serious complaint and not ignored!

Devashees das

Samsung refrigerators are not well designed. The sides get so hot that it can burn your skin. The company should recall the product and refund the money. The dealer I worked with in Vadodara, Gujarat was rude and refused to send the technician to check out though the refrigerator is still under warrantee

Dear

Please any help. I have problem with my refregirator as following:
1 - it did not cool
2 - I try hard to make appointment with samsun agent in riyadh saudi arabia (call center not answering... I visit them and made appointment)
2 - technical visited and asked to move refreg to workshope because it needs alot of time for inspection)
3 - no update till I call samsung company complain center (Dubai)
4 - after they fix it, it brokdown agin even worse it heating (Not as before just not cooling). Also door screen is blinking... More worse
6 - I call samsung again to report it. Second day I asked for update but samsung call center told me that I have no complain number. I asked them to make complain agin also another complain about call center because they didn't make any complain at first.
7 - call center threat me to cancel compalin call center as we are helping you ignor to complain about call center.After all of that I have found samsung agent and samsung call center try to push hard not to serve complains and defects so I decied not to waist time till warranty expire while my refrege is seems as defect also agent and company they are providing great solving technical problens. I have asked samsung call center either they bring new product or give money back to me.

I have family, kids and with summer my life is mesriable with samsung support. Please any advise or help. Your immediate action is highly appreciated.

Thanks
Munif alnofae
+[protected] (call any time 24/7)

I got my refrigerator repaired through engineer (Mr Saif Mb. No. [protected]) samsung authorised service center Panchkula-Haryana. He charged us Rs. 1250/- he did not gave any reciept for this. After one month refrigerator had same problem I again contacted samsung people and they gave me complaint No. [protected] which was attended after 3 days by Mr. Harpal Singh Mb. No. [protected]. But he could not rectify the problem and again I had approach samsung people and on 19-6-11 their third Engineer Mr. Shyam Mb. No. [protected] came he also was of no use as he could not repair it. On 23-6-11 the first engineer Mr. Saif came he only gave assurances that he will rectify the problem and now from last 2 days I am calling on his moblie phone but he is not picking the phone. Now I am fed up with all this. I thought that SAMSUNG is a big reputed company. I have bought many products like LCD, Home Theater, Split A.C. etc of Samsung. It is of great concern that if they will provide such services to their custmores then who will go to buy their products.

i had lost my phone yesterday, 21st june 2011, night. It was a silver colour samsung S5233 model phone...it had my name, DISHA written behind it...it had several silver mobile charms hung on it...nd some stickers...i had lost it in my building..

I bought a 40' samsung lcd tv model ln-s4051d in sept 2006 for $2000. It quit working in april 2009. The symptoms are that it tries to turn on, the red light flashes for a few times, then you hear it click off. It repeats this over and over but never turns on. After a quick google search I discovered that many customers are experiencing the same issue with their samsung lcd tv. I called samsung customer support hotline last night only to learn that I was out of warranty and out of luck. They don't even have an authorized service center within 60 miles of my location. What I found is samsung used cheap and faulty capacitors in the power supply. Lots of people are having these fail just after the warranty period. Samsung should be proactive and offer to either send people a new circuit board or offer to repair the tv. Instead they offered me nothing. I may try to fix it myself since i'm a tech savvy person. Here's a link to one of many websites where many people have reported the same symptoms as I am with my samsung lcd tv.

I had purchased a samsung b5722 dous mobile.

It was having a camera problem & network dropping problem. The camera is not able to take a picture of form, newspaper article (Not a single character is able to be read) , a
Nd during night the picture comes full bright. I had given the mobile to bhavnagar service center fro repair on 23.03.11 job ### no: [protected].
I was told for 1 day time. The next day I went and got the mobile but there was not difference. I talked with the regional manager mr. Himanshu.
He told that you will have to send the mobile to nodia. So I again give it to the service center. It came back after a week. But no solution it was in the same condition.
At that time I and the technician checked other samsung b5722 dous for the camera resolution, which were received in the service center for other fault.
All that were having the same camera problem. I had a karbon mobile with 1.2 mp camera. I took a photo of a newspaper article in front of the technician it was far better than that of
Samsung b5722. Then we again talked with the regional manager, he told to send a approval for mobile replacement.
I told I dont want the same model as all the mobile of the same model are having the same fault which is not repairable.
So I again sent the mobile on 08/04/11, job ### no: [protected].

They said you will get the replacement in 15 days, after 15 days I called rm. Mr. Himanshu, he said it will take another 7 days,
Each and every 7 days I called him and I got the answer of another 7 days. At last on 12/05/11 I called the bsm mr. Sunil he told me that you will get the cheque of rs. 8400 (Purchasing price).
In next 7 days, again the story repeated with regional manager mr. Himanshu. At last they told me that you will not get the cheque but the mobile will be replaced with the same model.
Which was not worth for me. After keeping my mobile at the service center for 2 months, at last on 29/05/11 I got the replace mobile box pack (which is having the same problem).

I called bsm mr. Sunil. Whether you could give me the solution for the camera resolution or I should go to consumer court.
He replied "you are free to go anywhere and do what ever you can. And when the decision comes from the court infrom us". This is the way I have been harassed for nearly 2 month.
Now I dont intend to buy any samsung mobile and want my money back.

1. I have been calling to samsung customer care on: [protected] for more than 20 times.
2. I have been calling regional manager mr. Himanshu on:+[protected] for more than 20
3. I have been calling bsm mr. Sunil on +[protected]
4. I have been calling mr. Bhuvnesh (ahmedabad) on: +[protected]

Here I am upset by Samsung company customer service for rejecting repair request. I bought Samsung cell phone (model SGH-t329 Series) last July. In March this year the phone set was not working without any particular reason (I never dropped, or abuse anything like that) . Since it is still under their Standard Limited Warrenty which is one year shown in the users manual. So I called customer service([protected]) for repair (ticket number [protected]-A03) and sent back according to their instruction. Today I got email from them and telling me that my request was rejected. The reason for rejecting is the LED of the unit was bad and not covered by the warranty. I further checked the contents of the warranty and cannot find the reason they gave me. I consider that is not a valid execuse to turn their customers down. So be cautious of their unjusting business practice to their customers.

I recently purchased a samsung washing machine about 5 months ago. Not long after purhcase, the machine started to display intermitent errors during the washing cycle. It wasn't long before the machine was not functioning at all so I put in a request for a service call to samsung. A week later a technician came out and diagnosed the problem to be over user of washing detergent even though the error code suggested something different.
Anyway, we still had the same problem had 2 more visits from technicians over the course of 2 weeks and the problem was still not resolved. Finally the service centre reported to samsung that the problem could not be resolved and requested that a replacement machine be sent out.
Samsung are now saying that it will take a total of 10 working days for them to respond from there case manager.

This this normal? We have been without machine for over 3 weeks and now will have to wait at least 10 days just to receive a reponse..
The fact that this machine is only 5 months old, been stuffed around by technicians and constant delays is appauling.

We received our new pn59d8000 on march 29th. First off, we had a problem with the bluetooth components on the tv and had it repaired by samsung technicians on 4/11. The tv seemed fine after that and functioned fully for almost exactly one week. On the morning of 4/18 we watched tv normally without incident. Then I returned home after errands (Approximately 2 hours later) and the tv would not turn on. Upon close inspection I noticed a crack in the screen, under the glass. I called samsung tech support who implied it was physical damage and it would not be covered under warranty. This is unacceptable. I can assure you we caused no physical harm to the tv as indicated by the fact no one was home and that the damage is beneath the surface glass, which is free of damage. All instructions and procedures were followed while handling this tv. Not only can I assure you that we didn't do anything to cause this damage - I believe it is physically impossible to crack the internal glass without any external damage at all. We escalated the complaint through all the channels at samsung and were denied every step of the way. Samsung saw pictures that we provided, but refused to have a technician come out and inspect the television to verify everything. We have since investigated this problem and have found multiple reports of identical problems found online in various places. Samsung refuses to acknowledge the defect and is in violation of the magnuson-moss warranty act.

I brought the galaxy S 4 days ago, and was going great untill yesterday.
Middle of a text msg and it froze, and within minutes the screen was then covered in greenish lines, and didnt stop.. Woudnt switch off, or reset. And was unable to use completely.
I took this phone back, and argued my point across with sales reps, even though they could see it was clearly a faulty phone.

I am now phoneless. After driving in and out of the city, spending time, and money on this product.
Never been sooo dissapointed!

The samsung mobile is not yet launched. It is expected to be launched in a few days.
Samsung is marketing it through lets buy.com at a price of rs.32830/-, and no where its launch price is available.
Only available estimated launch price is about rs.32000 / - being given by different sources.

But m/s. I bazaar are offering it on their site (http://www.Ibazaarindia.com/product. Php?Pid=2509&cid=21) at a priceof
Price 54900
Ibazaar price47990

Which gives a hint of mrp 54900 / - and being offered by m/s I bazaar at rs.47900/-

How much over pricing they want to do ?
Do they think that the customer is an idiot. ?

People beaware, you will not get timely services from samsung india as there is no one take care after sales service in this country. I have a window ac of 1.5 ton which i purchsed in 2009. Since last 6 months i am very much fed up with the performance of that ac and on calling customer care i am getting monotonous lines by the executive " sir your call will be attended within 24 hours and you will get a call by today evening before 8 pm" but i am surprised to beleive that for samsung, 24 hours means 3-4 days and still i am waiting the service man to take care my ac.

i have logged a service request on 20/5/2011 at 9.23 am but nobody turned up yet i.e. on 22nd may 2011 1 pm. wherein i had put in several reminders at the call center but no reverts except punch line from samsung" sir your call will be attended within 24 hours and you will get a call by today evening before 8 pm"

Dear sir,
I am trying to purchase battery for my mobile model_sgh-c200 for the last two years from samsung dealers. The battery is not available. Kindly arrange battery for my mobile otherwise deposit my mobile in samsung company.
J. P. Swami
Email: [protected]@gmail.com
Mobile no. [protected]
[protected]

i just bought a samsung top loading fully auto matic washing machine from Surindra Radios SCO 1125 Sector 22-B Chandigarh on 6 may 2011. The dealer has not arranged demo for the product despite my repeated calling .

and moreover after opening the pack i found that inlet pipe and outlet pipe and product manual are missing . And moreover now they are not even ready to pick my phone .I tried to lodge a compliant against dealer @ company s website and customer care phone numbers . Neither the daeler nor company(samsung india ) is ready to listen or help

when I attach my handsfree My music player stops after few seconds while I do another work on my mobile

The picture on my two year old plasma tv suddenly went black and will not return. A google search of this reveals that this problem is really common. I was very pleased with my first call to customer service (Though it took 45 minutes for me to get through). The representative told me that samsung would repair the tv for me if the problem was the same mechanical issues as the others and not due to physical damage or otherwise a result of mistreatment. I assured him the product was pristine and waited for the promised call from the local service tech. Upon speaking with the service tech, I was informed that the diagnostic would cost me $125. I stated that this was not explained to me and was told I needed to call samsung once more. When I did, I was told the company does not cover diagnostics and that samsung is not bound by the representations of their service reps. I asked to speak to a superior and was provided contact information for the office of the president. Surprisingly, I was contacted the day after my initial email to the president's office. Unsurprisingly, the president's office is just another call center. Shockingly, the person I spoke with, sean finnerty, very rudely told me samsung would not cover the diagnostic or the repair (Even if it's shown to not be my fault). I asked for contact information for the superior and was denied. I explained that I was not impressed with the company's consumer inquiry workflow and would like to write a letter in an attempt to affect change (Futile, I know). Sean told me the "goal of affecting change is not available to you. "

Not only did the company not acknowledge that my issue was common (One representative even told me that plasma televisions do not have capacitors, which mine definitely does) , they did so in the rudest way. Prior to this event I was an advocate of samsung. I own multiple samsung tvs and other products and have convinced many friends to purchase samsung tvs.In part, my recommendations were out of a random affinity for south korea and the wonderful people of that country and a misplaced confidence in any of its products. Following this surprisingly ugly ordeal, I will no longer purchase samsung and intend on screaming from the mountain tops my customer service horror story.