Samsung Mobile GT C3212 / poor srevice and response in samsung customer care centre
Give your attention for your customer please.
I am g. Rajan, joined in your customer list by purchasing a samsung mobile, model no c3212 for rs 4000 / - at poorvika mobile private limited, pallavaram & ndash; chennai - 43. The mobile started giving problem after third month as given below one by one and still it is given for service in your authorized service station at thambaram (Techno care) , chennai & ndash; 45.
Approached poorvika mobile and given for service to the authorized service dealer
1. In 3rd month & ndash; display problem
2. After 15 days - hang-up problem
3. The above two problems attended by mobile world chrompet your service station recommended by the poorvika mobile private limited where I purchased it. Repeatedly the same problem accurse and finally they formatted the software and again loaded. I have lost all the function in the mobile including calculator and special function loaded for this mobile by samsung and the same problem repeated for three times again and again.
4. At last I enquired thro poorvika and got the address of tambaram mobile service dealer techno care and here also after the service I got the again hanging problem. They said the mother board has to be replaced and it will take 20 to 30 days time (Mobile given to service today i. E. 15/12/10).
Date of purchase : 22.3.2010
20 & ndash; 40 days kept with the service station for service at various times and
Again now for 20 & ndash; 30 days to replace the mother board the mobile will be with the service station as per the service personal statement.
More than 20 times up and down transport expenses from my residence (Maraimalai nagar to tambaram 20 kms, and to chrompet 26 kms) and telephone enquiries and even the problem not yet rectified. The working hours of the service station is 9.00 am to 6.00 pm in tambaram and this is the time for us to go for office and every time I have requested my higher official for permission / leave to give and to collect the mobile after service. Is it possible for me?
Now sir please think of me, I have purchased this mobile (Dual sim) only to use with enjoyment and not for investment purpose. For a middle class family like me this is too much of headache and how we have a faith of your products. I requested the poorvika mobile private limited to replace the mobile but they refused and again they recommended to go for another authorized service dealer at tambaram. Here also the same struggle is continuing and what I want to do further? The warranty will go in another three months. The used time may be in hours or some days only. Please give a favorable reply for me and please concentrate in your service part also to help your valuable customers.
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