Samsung
reviews and complaints

Is this a joke I tried to upload receipts to your website and wouldn't load like so many other disgruntled people! I then sent you my receipt with reference FDR86855 within the 14 days specified .number within the 14 day period to your PO box address on website. I have contacted you by phone and have not been replied too either. I shall be taking this matter further to consumer affairs as this seems to be in my eyes and many others a scam to get people to buy your products. and you don't give the customer what's advertised. I have also rang good guys because the fridge I purchased off you has dents in the doors and where no dents in the box! I am extremely annoyed as Kambo's got in contact and passed all my details to Samsung. You still haven't contacted me to fix the door and replace it! I shall be more than happy to let consumer affairs and Kambo's can confirm you have been contacted! I have always brought Samsung products for years and have always recommended you to friends! I shall never buy another Samsung Product again you're a joke. What company is so dysfunctional in customer service!
[protected]@promotions-samsung.com

I have been a user of Samsung S-II phone for just over a year. One day my phone just got overheated itself and turned off. When I took my phone to the Samsung service center for inspection (and paying the $150 fee), I was just told I had to pay $2350 to change the circuit and screen to have it fixed, without any explanation on why this happened while I use the phone properly without dropping or getting wet.  There was no forewarning or signs from the phone that there would be any problem.  It has been working properly until a couple of days ago it just got super overheated and died on me. All memory has been LOST (which no money can fix) and I was told the circuit was damaged beyond repair and need to be replaced completely (at a price over 50% of the original phone cost).  I have been trying to find out why this happened but no explanation can be provided by the service/repair centre in Hong Kong.  As a consumer it is hardly acceptable for me to have spent over HK$4200 on a Samsung Smartphone which just went dead on me in 16 months and I was given no option but to pay a price which is almost sufficient to get the same model new phone to fix my phone. This is so unfair to a normal customer. I am also astonished with the quality control that such a high tech product merely last more than a year (and thankfully did not blow up on me as I pulled everything after it overheated). To me this is not reasonable nor acceptable.

BUYER BEWARE: Most of the time we speak to customer service to make a deal or request price match. Now, being a Rogers cellphone customer, I spoke to the wireless customer service representative for a second line. I showed him the current promotional cell phone (2 year term) with BestBuy/Fido and requested him to match it. Fido is one of their affiliated company. We negotiated and came up with a two year contact for new phone and a plan to go with it. He gave me a confirmation number and said he would follow-up with an e-mail. He said he will put a note of the conversation that took place.
I waited for a day for the e-mail and called Rogers. I gave the confirmation number and explained what transpired. The new representative went through the file and said there is no deal on the file and I have to pay the full price. They do not price match or give deals. It was surprising and they do not want to speak to the original representative. In the meantime they have shipped the cellphone. I also spoke to the supervisor, who bluntly said, if you are not happy just return the product.
I want to make consumers aware, that at Rogers, the customer service representatives have a communication problem. They don't admit it but play dump. Since, all transactions are happen over the phone, we the consumers forget and use the product. The bill follows-up in two months and when there is a dispute, it will be his word against yours. So, DON'T MAKE A CONTRACT WITH ROGERS COMMUNICATION over the phone.

Dear sir,
I bought one samsung galaxy trend duos mobile by online at souq.com on 15 jun 2013. Upon receipt it found to be a fake china made mobile where application are all in china language and could not be changed, I took this phone to mobile shops where they confirmed that the phone is a fake phone.
I am totally upset and file a complaint to souq.com.. About this and they are pointing to the seller where I do not have any connection with seller. Souq.com is the one who advertising and whom people trust and paid online without seeing the item. Therefore, souq.com is to have whole sole responsibility for any defect or compliant and not simply point to seller and wash their hands. We are paying money online by credit cards by trusting souq.com who advertising online and not the seller.
This is clearly proves that souq.com is not a trust worthy company and a ban should be imposed on these online cheaters..
Please look in to this.

I m Rakesh Jain..
I lost my mobile Galaxy S DUOS GT-S7562
My mob IMEI no is [protected]

Samsung: poor quality product - sudden death, appalling customer & ldquo;support” & & ldquo;services”, refused to honour warranty with excuses - deny the existence of & lsquo;purchase date” shown on bios….

Https://www.facebook.com/mar. seven.35/posts/[protected]

Purchased a brand new samsung np-rv520-a07uk laptop on november 2012. it suddenly stopped working - simply won’t turn on (no power - battery & charger works fine).

It was still under warranty so took it to the authorised service centre & ldquo;samuel king ltd uk” (19/06/2013) who refused to handle the laptop as I was unable to locate and therefore produce a receipt. contacted samsung support [protected], [protected]@contactus. samsung.com) as advised who:

(1) initially denied the existence of & lsquo;purchase date” shown on the bios which should have established when the unit was purchased!

(2) eventually, she acknowledged after consulting with someone else. but now she had another excuse & ndash; claimed that it is inadequate as & lsquo;purchase date’ can be changed!

(3) she then flogged me off by saying someone from customer & ldquo;services” will call me as she simply cannot help despite the fact it is still under warranty if we go by the manufacturing date of the unit (november 2011) & ndash; which she claimed that samsung accept (i am referring to eu directive & ldquo;1999/44/ec, page 7”). this was echoed by an android from the & ldquo;online support team”: & lsquo;…i can't assist you with a repair, your case has been escalated above tech support to customer services, I am afraid you will have to wait for their decision…. & rsquo;….

A presumptuous individual from & ldquo;customer support centre” (uk. [protected]@samsung.com) called back just after I sent another email on 21 june 2013 16:37:06, rehearsing the same trick as the customer & ldquo;support”:

(1) again, she was unaware of the existence of & lsquo;purchase date” shown on the bios.

(2) but wanted to flog me to the customer & ldquo;support & ldquo;again as she claimed not being technical (i was pressing about the & lsquo;purchase date’). I did not accept so as not to exhaust my energy in an endless cycle! this was repeated again in a different tone by another android via email when I wanted them to explain purpose of & lsquo;purchase date” in writing.

Samsung never answered my questions (sent via [protected]@kazoo.co. uk, [protected]@redconsultancy.com - their presscorporate contacts) :

(1) the purpose of & lsquo;purchase date’ shown on the bios?

(2) why conveniently disregard purpose of & lsquo;purchase date’ shown on the bios even if it can be changed? if we apply the same logic, why even ask for receipt which can also be changed/forged, etc. ? you have to check first and then claim whether it’s changed, forged, etc. ! in any case, if it is true, it simply demonstrate a design flaw by samsung & ndash; unfit for purpose. having said this, I recall updating bios which did not change & lsquo;purchase date’.

Very disappointed with: (a) samsung product - a laptop failed within 7 months with light use & ndash; it still looks practically new & ndash; not even a spot. (b) customer & ldquo;support” and & ldquo;service” knowledge of their own product that defies reality and logic. (c) denials & endless cycle is to ensure you don’t get the supportwarranty you are entitled to. (d) unlike other decent companies, I was unable to find any complaint procedures.

—

For the avoidance of doubt the & lsquo;purchase date’ is shown on the samsung laptops. unfortunately, my family has purchased two samsung laptops (never again) and screenshots can be found here https://www.facebook.com/mar. seven.35/posts/[protected] are from my niece working np300e5a-a0guk taken 5 minutes ago, purchased before my np-rv520-a07uk (on 25/08/12).

I have updated bios on both laptops and it did not change the date! as you can also see, the date shown after date of actual purchase as it was delivered afterwards!

Hello!
My name is vikram sharma and I purchased a mobile phone samsung galaxy grand gt-i9082 - white on june 18th 2013. My generated order no. Is 1065. I executed this transaction through credit card of my friend (I already took a prior confirmation from my friend vikas nathani). Before proceeding with the transaction I called up the india souq customer care number i. E [protected], himanshu was the name of the guy who talked to me. He told me that product will be delivered by 22nd june. From 19th june I am continuously trying the number of india souq, its saying not reachable & switched off vice versa. And even I am not receiving any kind of replies despite of sending several mails. All I request the team of complaints board to please investigate & resolve this issue asap. Regards vikram sharma

I bought a samsung galaxy young on 01.06.2013. I found that that the phone is getting disconnected from mobile (Gsm) network at times even though the network selection is in automatic mode. When someone tries to contact me, they are getting "switched off" tones. On looking to the phone only I can identify that the same is disconnected from network. Again I select network (automatic) and then it work but happens again. Once I have contacted the seller and he updated the software. Still the issue persists.

Shame samsung india too much harassing customer for complaint redressal : - reminder-i for earlier e mail as subject & ldquo; unsatisfactory and lack of knowledge by official of samsung refrigerator, india following complaint. Relevant documents attached.
From:- dated: - 16th june’2013.
Dr. Anil kumar thakur
Mbbs; md (Anaesthesiology) ; fnb (Critical care medicine).
Ex - professor, pgims, university of health seciences, rohtak.
Associate professor, esic, pgimsr, basaidarapur, new delhi-15.
Residence: - 112 - c, dda red mig flats, rajouri garden, new delhi. - 27.
Mobile: - [protected]. Alternate number-[protected].
E mail : - [protected]@sify.com
Preferable calling request: - between 04:00-05:00 pm. Unanswered call means, busy in looking after an emergency either in ot or in icu. So, in that case send contact number by sms and I will contact that number whenever I will be free of my professional commitments. Thanks.
To,
The customer care chief/ceo
Samsung international hqrs.
India and korea.
Subject: - reminder-i for earlier e mail as subject & ldquo; unsatisfactory and lack of knowledge by official of samsung refrigerator, india following complaint. Relevant documents attached.
Sir/madam
I do understand that this e mail is being sent to korea officialss because my complaint dated 13th june’2013 has not been taken care of by now 72 hours have elasped and it is too hot here in new delhi india and refrigerator is a must. Hoped that being headquarter will be involved in escalating resolution because in india your officals are not competent enough to lookafter complaints. Kindly keep a close eye on proceedings in india too regarding complaint and details sending as attachments.
Copy to all available and concerned and competent and regulatory authorities at india samasung.
Dr. Anil kumar thakur.
As this is a computer generated statement and hence needs no signature.
Dr. Anil kumar thakur.
Privacy statement:-
This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender i. E. Dr. Anil kumar thakur by reply e-mail [protected]@sify.com or call me at 91-[protected] and or 91-[protected] and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email on this e-mail is strictly prohibited and may be unlawful. Before opening any attachments please check them for viruses and defects.
Dr. Anil kumar thakur.

Dear Sir/ madam,
Please kindly note that I bought Samsung s dous gt s7562 serial no.[protected] and after less than one month the Mobil is always yhang and both SIM card are closed always I send it to maintain on 23 may and till now I have not got it and they advise that spare is not available and they have to wait for it . Is that the way big company like Samsung deal with customer, I brought this Mobil with problem in it and it doesnot appear in the first 14 days so I am now pay for both no maintain and bad product .this is my last time to brought Samsung Mobils and I will advise all my relative and friends to avoid Samsung Mobil . My receipt no. 1225730
You can now check and you will find that till now my Mobil is still in maintain
Thanks

Hello team,
My name is neha behl. I had lost my mobile, samsung galaxy y gt-s5360 on jan 12, 2013 in faridabad (Haryana). Same has been reported to police as well and it’s almost been 4 months and I am yet to receive any kind of response from them. But I have high expectations from the cop team that someday I will get my phone back.
Please help me recover my mobile phone.
Required details are:
Name (At phone bill) : suman behl
Address: nit 5 faridabad, haryana
Phone model : samsung galaxy y gt-s5360
Last used no. : [protected]
Email for communication: behl. [protected]@gmail.com
Missed date : 12th january 2013, 7:00 pm
Imei no. : 359462/04/469455/1

Please share the response!

Regards,
Neha behl
[protected]

Hi,
My mobile phone missing 11/05/2012
Please help me

My mobile phone imei number
[protected]

Type allocation holder samsung
Mobile equipment type samsung gt-s5360 galaxy y

Contact number :[protected]
[protected]
[protected]

We got samsung 1 ton ac from samsung concept shop murree road rawalpindi, pakistan tel [protected], [protected] invoice # 11474 dated 16 july 2012 and got it installed in my study room. Ref : asu-12ugbx10rt through their rep gulf cooling murree road tel # [protected]. Last year it was not used much because change in weather in islamabad. Now it is hardly cooling and you sweat if you sit near it. The man who came to install it has no clue about it as he was working as labour in uae as per his statement. You are requested to get it rectified.

I had mailed to [protected]@vsnl.net since my mobile has been lost. But till now no reply from any one about my mobile.
So please... please ... find my mobile.I request you to find my mobile
Name:- Dinesh S. Lolge
Addres:- H.No.112 Laxminarayan Nagar, Tarda (bk) Tq nanded, dist.Nanded, State Maharashtra
Last mobile No:-+[protected]
date:- 12/05/2013
phone model:-samsung 6802
Email :[protected]@gmail.com
IMEI :- [protected]
Contact No.[protected], [protected]

Outcome of Samsung/axiom customer service - customer should live with a product that is giving problems and is unhappy with..!

In UAE, I had purchased Samsung Galaxy S3 mini on 2 march 2013 (2 months and a week today) and I am extremely unhappy with the product as well as the service.
Below are the issues with the phone.. and related response and customer service from axiom telecom & samsung!:
1) phone network goes off randomly everyday once or twice
2) phone restarts randomly daily at least once
3) Phone freezes while on a live call. All activities on phone comes to a standstill until the phone is restarted.

Pathetic experience. Worst phone i have ever purchased. And the customer service i received:
Shopkeeper does not acknowledge replacement at all. Says will repair it. (Repair for him means software reinstallation.)
I go to axiom (warranty holder) 3 times in 2 months. all 3 times they formatted the phone, reinstalled the software. apparently tested the phone and feel that the phone is working fine.
3rd time they agree that another customer before me had the same issue and they could not fix it and they had to and did return the piece to samsung. So i requested them to replace my piece too since they know and agree it is a genuine problem.
One week and 20 phone calls to samsung and axiom - but samsung never checked the piece themselves. Axiom did not return the piece in spite of agreeing there is a genuine problem related to the 3g network and this model. Samsung agreed to the issue too but did not agree that phone had a problem - i don't know how that logic holds true if they know and AGREE 3g network on s3 mini is giving a problem!
All i asked was a replacement since this phone is clearly faulty.
But i doubt axiom or samsung managers i dealt with, understand the seriousness of this for the customer and acknowledge the disappointment faced.

This was experienced at
axiom telecom - Dubai (sheikh zayed road near financial centre)
samsung service centre - Dubai

Very Very unhappy. Will never trust Samsung phones or service and axiom hence forth and never never ever recommend it to others.

- Shreya M
[protected]@gmail.com

i have purchased Samsung galaxy s2 GT-I9100 on 3/11/2012 from a reputed dealer at attingal. after few days of usage i began to experience problems.its display began showing grains in unlock screen after continuous usage. i have showed this complaint in 3 reputed authorized Samsung service centers at Trivandrum and none of them could fix it.for the first service at kazhakoottam its software was re installed as if the problem was due to software.but i found it was not corrected.later i did service at mastro fone service center, pattom and display had been changed as if the problem was due to display.dated 04/03/2013, Bill no:[protected]. since the problem was not corrected i did service at mobile lab, statue junction dated 04/05/2013 Bill no: [protected], mother board was changed and i found the problem still exists.Its disappointing to say that am not at all satisfied with this cell phone and nature of service i was provided. hence i expect your kind attention to my problem and correction it at the earliest.

faithfully
Nihas A S
Riyas Manzil, Edakkodu p o, palamoodu, Attingal
+[protected]
+[protected]

We replaced our 20 year old american made kenmore refrigerator to "upgrade" to something nicer. Appearances and features clearly aren't everything when it comes to defining "nicer". We chose a samsung product, and that was a huge mistake, judging from the quality of their product and especially their poor customer service. Two refrigerator bins broke (Da63-02832a) , one a year ago, the other, this year, because the bins clearly weren't engineered to hold sufficient weight ( - which they must have figured out, as they changed the materials they use in the newer fridge bins). I couldn't find the product last year when I called samsung, but admittedly didn't try other places, and just moved stuff around the fridge to accommodate the loss of door space. Now with the other bin having broken, we are in a serious space deficit; so i've tried harder to locate the part yet without success. It turns out that it apparently wouldn't have mattered how hard I tried a year ago to locate the part, judging from complaints posted on various "fix it" and other websites, complaints made from others who've also been unable to locate this replacement part, with some of those complaints dating back to 2010, it would appear that samsung quit manufacturing the replacement part soon after discontinuing that model. When I called customer service after the first one broke the year before, they told me then that they didn't have the part available "yet, " and then put me on terminal hold. I hung up after 30 minutes and didn't bother calling back. I now understand that "yet" should have been "anymore, " and it seems likely that she didn't want to deal with yet another complaint due to their no longer manufacturing a $15 part for a fairly new fridge, the absence of which impairs it's functionality.

When I called call customer service recently and was told the part was no longer available and could be given no reasonable options to assist me, they transferred me to a product support division, and the woman there told me the same thing the other woman had. When I complained that, without that part, my fridge was rendered significantly dysfunctional, the woman asked if I called sears to check to see if they had a replacement part, despite my buying at lowe's and them not having it. Sure, that makes perfect sense: when the manufacturer no longer manufactures the part, i'm supposed to call a third party so they can pull one out of thin air. Well, for grins, I called and of course, they told me that samsung no longer manufactured the part, so they didn't have it; and of course, no one else seems to either, and from what I can determine, and this appears to be a common complaint re: this bin with nothing done by samsung to address the problem. The lack of these bins pretty much makes the fridge useless to a normal family (Or even a family of two, as in my case) such that we now are looking at having to spend another 2000 to replace a four year old fridge - when the previous one lasted 20 years - because we can't get two $15 replacement parts. That's ridiculous and speaks volumes of samsung, the quality of their products and worse yet, their extremely poor customer service after the sale. That is one more reason to buy american preferably; and if you choose not to, at least research the customer service, not simply the product info, before making a large purchase.

I have Samsung refrigerator model RS2DAMS for some years and am very satisfied having it.
In the end of 2012 (end of October - early beginning of November) a one of the shelves (a middle one) of the refrigerator door (not of freezer) was broken. I immediately turned to the company that should provide the service for your products in Beer-Sheva, Maor Hanegev, and asked to supply the replacement. As per their claim the shelf was ordered. However until the end of January I didn't receive it. Then in the end of January I called to the Main Samsung service in Tel-Aviv, Miniline, and asked them to supply me the shelf. Since then I'm calling to Miniline from time to time and no shelf supplied yet! During one of the calls I was told that a mistake was done in the particle order...
I was promised to be contacted by the customer service manager but never received any call, explanation, and so on. I'm really shy that in our country Samsung has so bad customer service. I know your company very well from my professional activity, I respect it very much, have most of home appliances of Samsung. But sometime you need a service that is efficient and client oriented. Unfortunately, we don't have it: 6 month since I ordered the shelf I still don't have it and don't have any idea when I supposed to have it!
I very much appreciate you for checking the subject complaint and to take appropriate measures to correct the above falsy service.
With best regards,
Mara Karp
2 Vardit St.
Lehavim 8533800
Israel
Tel: +[protected]
e-Mail: [protected]@013net.net

Washing m/c model # wa82bslec/xtl; serial # w1445zcca04691t; samsung complaint # [protected]

This washing machine was delivered by solitaire samsung (Bangalore) on 30-march-2013. The very next day (31-march) a samsung authorized installation guy came down to my place to set it up and declared it to be faulty. We immediately registered a complaint by calling up at the call center ([protected]) on the same day. The next day (1-april) another authorized service guy came down to our place and declared the the machine to be faulty again. He also assured that the machine would either be replaced or we'd be refunded the amount. On 2-april the bangalore service center guys asked us for relevant documents and photos of the washing machine which we provided to them on 3-april. It has been a never ending wait ever since then. Every day we've been calling up the call center and the so-called service center guy (Gauri shankar) who keeps on assuring us that we'll receive a new equipment very soon or at least a refund. Nothing has moved so far that elusive 'tomorrow' never seems to be anywhere near. Moreover all these guys (Gauri shankar from the service centre, sonali thakkar from the call center and anuj goyal from the internet complaints section) are utterly rude while communicating and have no respect for either the time or money of samsung's customers. So this is the real story behind the mammoth samsung brand - an organization full of cheats. Right now it's been almost two weeks since the delivery and I have no hope of getting either a refund or a new working washing machine and these guys have obviously robbed me of my money. So guys please beware of buying any samsung equipment. If you have money to spare, donate it to charity but not to these cheats.

- dibakar ([protected])