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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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V
6:05 pm EDT

Samsung refrigerator model rs25h5111sr/aa

This refrigerator was purchased May 2015 and stopped working freezer and refrigerator July 17, 2017. I have a 5 year warranty, after many calls and repair people coming out and noting this could not be fixed and we were to get reimbursed for the refrigerator from Samsung (their code [protected] for replacement). I have called Lowes customer service and Samsung customer service numerous times on hold and get the same story to wait another 48 hours..well I have waited well over a month and get zero results was without a refrigerator for over a month and forced to go out and buy another refrigerator. It has been expensive of having to eat out for over a month and losing all our food not to mention the total frustration of trying to resolve this. My Samsung ticket is [protected] we were told to cut the cord and remove serial number I have pictures documenting this . We are still waiting for our refund of $1328.10 plus tax. I have backup documentation on all this.

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2:54 am EDT

Samsung wireless charger not received

I bought Samsung Galaxy S8 and we got the coupon for wireless charger so we ordered it through the website on 13th Aug'17, Samsung India eStore but till date I have not received any tracking details even the product is not yet dispatched .I need answer why it is taking too long to deliver the product, every time I call up the customer care, they only say a single line, it will be delivered within 30 days but still no progress as its going to be a month .
kindly sort it as soon as possible and I need the proper explanation from the concerned department why there is a delay of so many days and when it will be delivered to me ?

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12:26 am EDT

Samsung product

I bought a vacuum cleaner from Samsung dealer in Cairo Egypt on 10th of March 2017. It had 3 times repeated failure till now. I went to costumer service and each time I take and after using I find the same problem. Now after 3 repeated failure they do not agree to change it with proper one. The serial no. Is
0AF18FAH800185
CODE NO. 24-05-1032
my email is
[protected]@hotmail.com

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3:06 pm EDT
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Samsung refrigerator model rf28medbbc/aa

Our ice maker has been freezing over for about 6 months, when I call Samsung they told me it was no longer under warranty. They gave me a number to call to have a certified Samsung repair person come out and look at it. We were told it would be $85.00 just to come look at it and $45.00 for the repair. We didn't like the amount so we started calling around and found out that there aren't many repair people who will even touch a Samsung Refrigerator. That sent up a red flag right away. I called the original company back and it took a week to get a repair person here. Once he arrived he instantly knew what the problem was and it was going to cost us over $500.00. He says they have a major design flaw and that Samsung wont admit to having the problem. I contacted Samsung asking for them to at least supply the parts and I would do the labor. They told me that it was basically my problem since I am out of warranty. I have read so many complaints and it proves they have a problem but the wont fix it for us. Never again will I purchase a Samsung product.

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12:34 pm EDT
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Samsung tv

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung call centre to avail samsung technicians’ support.

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!
The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!
They lack business ethics & have been cheating gullible indian consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-divided-over-imprisonment-of-samsung-heir-lee-jae-yong/articleshow/60235131.cms

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-samsung-heir-convicted/articleshow/60221912.cms

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-court-sentences-samsung-heir-to-5-years-prison.html

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9:18 am EDT

Samsung samsung refrigerator rt38k5062gl

Purchased a Samsung refrigerator (RT38K5062GL) in 28th Sept 2016. I found that the fridge is not cold and there's ice build up in back wall of the fridge in early December 2016.

Called the service center and they send a man to look up for the problem. The man told me that he ordered a new parts (which is the back wall of the fridge) and replaced it on 12th December 2016.

But good times never last for long, the same problem occured again in June 2017. I called the service center again and they did the same thing again replaced a new back wall of the fridge on 21st June 2017.
And now August 2017 the same problem happened again...

I am very unhappy with this and I would appreciate that Samsung would refund my money back so that I can purchase another new refrigerator or replace a whole new refrigerator for me.

Please treat this message as Extremely URGENT and hope that my problem can be resolved ASAP.

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11:11 am EDT

Samsung washer, dryer and dishwasher

Just want to let everyone know DO NOT BUY SAMSUNG Appliances. I have three of them a washer, dryer and dish washer. My washer and dryer have been repaired at least 10 times or more and my dryer is not working again and of course the warranty is out on it. My dish washer is not even a year old and the panel board went out on it and thank God the warranty will cover it. Also my washer had a recall and they sent me a new setting sticker to cover up my old one instead of replacing my washer. I promises I will NEVER BUY ANYTHING SAMSUNG MAKES AGAIN!

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6:52 pm EDT

Samsung samsung electric range

Samsung Electric Range Nightmare
Model # NE58F9710WS/AA
Purchased July 2016
Home Depot Matthews NC
I purchased this double oven in July of 2016. I noticed during the year it was not the best performance but it was working.
Here is a log of what has happened during this process.

July 3, 2017 Celeste
After making dinner using the oven and then removing the cooked food the control panel faded to black and the range became unresponsive. I called the next morning (spoke with Celeste) to report & was told my oven was under warranty until July 28th and a repair visit was scheduled. I was told on that phone call that if the same problem re-occurs that Samsung will extend my warranty on that issue. Ticket # [protected]
I then called Techi-time to schedule the repair. I eventually spoke with Rachel after being on hold for 15 minutes before somebody came on the line to assist me. She scheduled July 6th for repair in 9-1 pm upon which I took time off work to be there in that time frame. The morning of the appointment they called to cancel telling me they don’t have the part and will come out the next day. So then I had to reschedule everything to accommodate for repair appointment the following day.
Upon arrival the he mentioned that they just got too busy yesterday and couldn’t make it out yesterday. (I was told the part was not in)
The technician was untrained and not familiar with ranges. He told me he is used to working on dryers. He shocked himself while doing the repair because he did not unplug the range during disassembly. He was on the phone much of the time with somebody coaching him through the repair. I ended up having to assist him in holding parts so he could access behind the panel. He changed the thermostat and it worked.
July 21st 2017 Anna
After cooking and opening the oven to remove food, the panel – again- faded to black and was unresponsive. I called to report and spoke with Anna about the same issue. I requested a different service company come out to repair due to the previous experience with Techni Repair. I was promised a different company would come out. She gave me a service order # [protected]. At this time she told me that if the same problem happens again Samsung will move forward with accomodations. I asked her what that meant and she told me “meaning refund or exchange – your choice”
July 23, 2017
The same company (Techni Repair) called me to schedule the repair. I was told it would not be that company but I accept since I need to have my oven repaired and I asked that another technician that is experienced with ranges come out. Appointment is scheduled for July 25th 9-1 so I arrange my schedule accordingly.
July 25, 2017
Techni – repairs calls me at 9:12 am to say they can’t come today because “the part is not in” so they will reschedule for Friday the 28th. This is the same thing they did to me the first time as well.
July 25th, 2017 Lisbeth
Called Samsung to discuss concerns with range and repair company not being who I was told it would be. Spoke w/Lisbeth. She explained to me that my product needs to be repaired twice before they can make accommodations and that Samsung will stand by their products and customer satisfaction. I also expressed concern that if this breaks again and I am out of warranty period what can be done? I was never offered any extended warranty through Samsung. She said she would be able to make an exception for me for warranty extension of 90 days since I have had this problem. I asked if she could send that to me in writing. She said she will get authorization to extend full coverage and note my account of such. She then placed me on hold at 9:24 to 9:27 am. She came back on the line & she gave me a ticket # of [protected]. When asked about the extension of warranty, she said it would be noted and then call was disconnected before I got confirmation at 9:34 am
July 25, 2017 Mary
I called back to confirm what Lisbeth promised and Mary reports I will have to wait to hear back from the service center for repairs.
July 28th 2017
Techni repair comes out to do repair of thermostat .. working when he left.
August 17, 2017
Oven breaks again in the evening when trying to cook.
August 18, 2017 Veronica
Called to report that my oven is not working AGAIN.. Everything is unresponsive… Ticket# [protected] spoke with Veronica who is asking me for model numbers and serial numbers. I explained that there should be a sufficient record of my calling and repairs yet she is adamant this info is needed and was not previously noted. I provide the info she needs. She places me on hold briefly. Then she returns and says that I will have to submit my Bill of Sale for the accommodations to begin and provided me an email address to send everything to.
I submitted all receipts, line items receipts and repairs receipts to the email address provided twice.
August 20, 2017 Oliver
I received a call from Oliver confirming he received the paperwork and he directed me to call Executive Relations Dept tomorrow. He thanks me for all paperwork and says it should process in a couple days.
August 21, 2017 Abanoub
At 1:37 pm I called and spoke with Abanoub.. explained the situation and asked if he was in Executive Relations. He advised me he was. I gave him the ticket number issued to me last of [protected]. He goes on to tell me their policy states that I have not had 2 repairs but only 1 because the repairs were less than 30 days apart. I asked him what that has to do with the fact that my range failed 3 times within a timeframe of 30 days. He just repeated his script of “ that is our policy.” He told me I am not eligible for refund or replacement because my appliance broke too soon after the first repair and second repair. (?) This is ridiculous as it has nothing to do with the fact that the appliance is clearly defective if it keeps on breaking even after repairs. I relayed to him I have been told by at least 2 other reps that if I have the same problem after 2 repairs I would be refunded through the accommodation process and followed the directions to submit paperwork for such ‘accommodations.’
I asked for his supervisor or a higher authority to explain after getting nowhere with Abanoub. He states he did not have a supervisor available but I would try to find one. I asked for a name and he said they change every day so he does not know who the supervisor is. (?) I asked him who his super visor is and he hesitated but gave me a name of Brandon but he said Brandon was on another call and could not talk to me.
I was on hold off and on for about 30 minutes while he found a supervisor. This must be indicative of their customer satisfaction that so many supervisors are busy talking to unhappy customers.
Finally at 2:11 pm I get a ‘supervisor’ by the name of Ayanna. I began to express my dissatisfaction with how this has been mishandled. Suddenly Ayanna pretended to not hear me even though I was able to hear her. Seems strange that suddenly when faced with a difficult situation, she could not hear me and ended the call. I waited a few moments thinking possibly a supervisor would call back the customer that is in need of assistant. No call back. So I call back again and have to go through the lengthly process to get somebody on the phone.
This time I get Rhea at 2:17 pm and again explained I need a supervisor. She puts me on hold. Ayanna comes back on the line. I asked if we were disconnected or she hung up. She said I was unresponsive. I asked why she did not attempt to call me back as a supervisor would normally do. She said she was busy talking to other customers. This is extremely poor handling of an “executive relations” problem and doubtful (or shamefule) a supervisor would be trained in this manner.
Again, I got nowhere with Ayanna as she was just reading a script and now tells me now I have to have 3 repairs before accommodations are to start. The story keeps changing to the benefit of the company to string me along long just enough to get me out of the extended warranty for this item. She said all she can do is request to have another repair. She tells me somebody will call me in 24-48 hours to schedule another repair.
This is a blatant attempt to exhaust the consumer and push them out of the warranty period so as not to have to “accommodate” or account for the poor quality of the product that I paid a lot of money for just 1 year ago.
If the policy has suddenly become that no repair can count towards the accommodation process unless it is 30 days apart from the last repair and now it must be repaired 3 times before giving the refund; well, that conveniently would put me past the so-called exception extension of 90 days warranty.. 3 repairs 30 days apart before accommodating? I would like to know who this is accommodating other than the company.
I am expected to either live with a broken oven without calling for repair until 30 days from the last repair just so I can have the hopes of receiving a refund for my oven or Samsung just hopes to wear consumers out and hope they will give up trying to contact them to receive what they have been promised. I am sickened by the fact I put faith in this company and purchased their products. I will be sure to share my story with many consumer affairs sites, social sites, home depot, Samsung facebook, Twitter and the local media and news. This company lies to the consumer to benefit themselves and I am out of an oven to cook for a family of 5.

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2:26 pm EDT

Samsung refrigerator rt-43k 6037sl/ss

I bought the refrigerator on 8th August, 2016. In less than a year, the refrigerator broke down twice. The 2nd time which was in July, again it was compressor not working. Since less than a year & twice the compressor has problem, I have requested to exchange one for one.
The technician, Rick, helped to submit the request. After that, no news for 2 weeks. I have called Samsung, but was told that nothing has been filed. I called technician, Rick, who assured me that he has submitted email & will submit again. Another week has passed, no one has called me. When I called the technician, he told me that nobody is looking into my request. He asked me to lodge to complaint to CEO!

Samsung after sales service is really bad! I don't have a working refrigerator for 1 month already!

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5:29 am EDT

Samsung the worst of the worst

The worst company ever. The worst service ever. Everything is terrible. We bought a tv one month ago and it stopped working. We went to the store it was bought and asked what to do. They said we have to call Samsun company and ask for a replacement. That's what we did. We were transferred many times and didn't get help. They did nothing and stopped responding to our emails. I hate them so much. Don't buy their electronics!

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3:07 pm EDT

Samsung samsung gear s3 frontier

7 Warwick Circle
Chesapeake, VA 23320
August 15, 2017

Re: Call ticket # [protected] and # [protected]; Service ticket # [protected]
Dear Tom Baxter,
This letter is to notify you about the poor service I received from your executive customer retaliations department August 15, 2017.
I am dissatisfied with your service because I was given the wrong information, passed between departments, argued with, told I was I would receive follow up communication with in 48 hrs. and the biggest thing is I was told to Shut Up twice.

I want to give the reason for my call, I had my Gear S3 Frontier on while doing yard work and washing my car when later that night my watch started to act weird the watch would reboot or switching to Samsung Pay over and over. I understand the watch is not water proof but water resistant (IP86 resistant 30 minutes submerged or max 1.5 meters submerged) that is why I believe doing yard work and washing a car fits into what the Gear S3 Frontier was created for, to be active. I bought this watch because my brother whom is a mechanic wears his Gear S3 Frontier every day at work and he has no issues with his and I have Samsung S8+ . I sent my watch in for repair and I got the watch back stating due to water damage it could not be repaired; so knowing that I didn’t meet any of the limits of the Gear S3 Frontier I was upset. Unfortunately, the problem remains unresolved. Here is the list of my experience with calling Samsung:
1) August 10, 2017 @ 10:18am – Called 800-SAMSUNG – Spoke the first representative, had a long conversation with her about physics of water how deep 1.5 meters converted to feet and how a car wash your hand(s) are not submerged more than 30 minutes. She told me that I would need to talk to Customer Service to get my case reviewed again so I asked for the number. She gave me the number for her department not Customer Service. Ticket #[protected]
2) August 10, 2017 – I finally get Executive Customer Care I had to explain everything over again and again we talked about how yard and washing the car. She said that she would submit my case for review because her department couldn’t make any decisions when that tag “water damage” was put on file. I would receive some communication about my case within 48 hrs. She was the most helpful person I talked to during this whole ordeal. She looked over my account and saw that I have other Samsung products reassured me that Samsung’s goal is to have satisfied customers. Ticket # [protected]
3) August 15, 2017 @ 9am – I called back referencing Ticket #[protected]. The first representative I talked to I explained the previous call on August 10th and that I had not received any communication about my case. She told me the case was still pending but she could escalate it. She came back and told me she talked to a higher department and they told me the watch has water damage and nothing could be done. I asked to speak to that department that made that decision. I don’t know how they can make such a quick ruling and couldn’t contact me within 5 days to give me an answer. She told me protocol is to transfer me to her floor supervisor first, so I had a quick conversation with him and he transferred me to Executive Customer Care. I talked to Jackson [protected] who has no customer service skills at all. After he verified who I was he went straight into there is nothing we can do because of the water damage, like he was standoffish towards me because I requested to transferred to this department. I was taken aback and I told him how irritated about this whole ordeal and I didn’t like the way he was talking to and asked to speak to someone else in his department. Jackson transferred me to Kilsys [protected] his supervisor and this is where I admit I was really irritated but no using any foul language. As I was talking to Kilsys she was not any more pleasant and I know I cut her off because I was irritated and she told me to SHUT UP twice. Really!? This is how “Executive Customer Care”, I couldn’t believe this. I told her that I talked to this department on the 10th and that they couldn’t this type of decision and my review they are going to say the same. I work for FedEx Office and I know this is not how you handle customers bully them off the phone and tell them you can call everyday if you like you will get the same answer. Oh! Then she hung up on me.
I first inkling was bash Samsung over social media, I decided to take time out of busy day to write this letter to shed some light on how I was treated. I understand you have your policies in place for a reason but the service I received was unacceptable. I do have to admit $400 smart watch getting water damaged from yard work and washing a car that is rated IP68 seems problematic to me it could be a one off.
Thank you for your anticipated assistance in resolving my problem. Please contact me at [protected] or [protected]@gmail.com if you have any questions.
Sincerely,
Chauncey Prigmore, II
[protected]@gmail.com

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Joe Ho.
, US
Sep 22, 2017 2:28 pm EDT
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Wow, I had the almost exact same scenario and have been bounced around like a rag doll. So sad how they don't care about their obviously unhappy customers who have legitimate gripes and complaints. 4 month old watch died on me 3 weeks ago and I just got it back yesterday with a note saying because it sustained water damage, it can't be repaired and voided from warranty. Ironically, my watch has NEVER been exposed to water or much less, submerged in any. I did wear it during cycling so the closest thing to water was sweat from my arm and face coming in contact with the watch. The watch being IP68 rated, that sort of contact should never impair a device. It's false advertising and very misleading. I smell a class action law suite coming up. I'm beyond frustrated with them and their awful customer service and run around they put you through.

Where are you currently with your situation? They asked me to send it back in, which I'm sure will result in the same thing part II.

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4:35 am EDT

Samsung it is way beyond infuriating!

I've been waiting for a refund on my fridge for 3 months and have no idea when it will end. I gave the customer support all the information and they said I had to call given numbers. But they never answer. Nobody calls back. They are just fooling me around.
Please finally do your job and stop hiding from customers or as an alternative go find another job because you can't do this one!

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10:34 am EDT

Samsung dryer

Short and sweet purchased a Samsung Washer and Dryer for $2300 bucks in December 2015.in August 2017 Dryer just stopped heating. We will have to pay for the repairs our self as the warranty ran out. Its not so much about the warranty but that a product would last only 18 months and Samsung says sorry fu basically. I am not sure how they get such a great rating on consumer reports because I have had cheap [censor] dryers last 10 years with no problems.
Anyway needless to say I will not be purchasing anything going forward with a samsung name on it.

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2:30 pm EDT

Samsung tv/ customer service

I will spare the details, its obvious from the other complaints that im not the only one. Just save yourself the trouble and never buy samsung.
Just dont do it,
They have wasted 4 hours of my time and did not resolve my issue.

I refuse to pay to repair a product that spontaneously breaks, I refuse to be called crazy, and I refuse to continue receiving [censor] customer service.

So if you're like me, and dont want those things either, then dont buy samsung.

Also, they dont have any call centers in the us.

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12:12 pm EDT
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Samsung samsung does not honor phone warranty

I purchased a Samsung S5 Wireless Phone SAMA520168BLA . I paid about $376 for it. I purchased in January of this year. The phone stopped charging and It wouldn't power up. I contacted Samsung customer support several times over a month and a half period. Every time I called, they would open a new service ticket only to have the case expire without any action taken on it. So here we are a month and a half later, with few hours invested in talking to customer support without a resolution. Bottom line: Samsung refuses to honor their warranty. Buyer be ware, Samsung is not a customer oriented company, quick to take your cash, but refuses to honor their warranty.

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9:35 am EDT
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Samsung un46h5203afxza

SAMSUNG UN46H5203AFXZA failed after 2 years 2 months. Purchased Best Buy 2 year warranty, TV failed 2 months after expiration. I will neither buy Samsung or anything from Best Buy again.
I replace main board, no help. pulled back panel off and saw the backlight LEDs flashing continuously on/off every second or so.
Absolutely UNACCEPTABLE! Samsung.
Trash! Shame on you!
Never Samsung again.

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12:38 pm EDT
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Samsung repair/replacement under warranty

I purchased the new Galaxy Book Window PC. The day it arrived, it would not update to the latest Windows. When I contact Samsung, they said it was a software issue and I would need to contact Microsoft. It took several hours with Microsoft correcting the outdated software that was installed on the brand new computer. The unit work find from June 16, 2017 until July 12, 2017 at which time the until crashed and I lost bluetooth. The bluetooth adapter failed. I contacted Samsung and we walked through a system restore to no avail. I was then required to send the unit in for repair. The unit was received by Samsung on July 14. Since that time, I have heard nothing from Samsung. Any communication had to be initiated by me. Each time I call, I was told the unit was approved for replacement and that someone would contact me within 2 days to arrange for the replacement. 2 days go by and still no calls and I have to initiate the call only to be told it has been authorized for replacement as of July 26. I am being told this by their Executive Customer relations. How can this take so long? Where is the customer loyalty? Here it is August 6th and still no repaired computer or a replacement. Each time I call I get the same runaround. I would just like an accurate response and a believable expectation when I may get my new computer that I am making payments on through their Samsung finance. The experience has been terrible. No customer support or communication.

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josenkim
, US
Aug 09, 2017 9:13 pm EDT

Hello Samsung Electronic. My name is Kim and I was told to email deptecr.samsung.com to help repair my phone that reset it self because I drop it. It ask me for my gmail account and I knew of no such account. I need them to take the lock off my phone and reset it for me, but they have not contact me after I emailed them and gave them my ticket number. Please help.

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1:15 pm EDT

Samsung television

Since I bought my "SMART TV" I have had nothing but trouble with internet connection. I have called and they have been able to reset and connect - only to have to reset and connect EVERY time I wanted to watch via the internet. Of course it was an internet issue. Fine...did that. But now I am unable to connect at all. I have gone onto the forums to find that the problem I am having is an issue that plagues so many that own a samsung television. The television does not auto locate an IP address and first searches for a wired connection. Then I make it search for a wireless connection and it cannot find one. I have had ATT on the phone and finally to my home to correct this issue. It is definitely not an internet issue as I have since purchased another VIZIO TV that works completely fine - connects - stays connected - no issues. Not my Samsung. Today, I spoke with a representative - Prince - who inforted me that I now have an issue with the internet card and since it is out of warranty it is an out of pocket issue. The rep tried to tell me that this issue is not the same issue I had been having because prior I was able to connect; but, now that I am not it is a new issue? When a part stops working properly in a car does it always just die out - no! sometimes it makes noises but still works; sometimes it works but not at full speed or capacity; but it still works! How about the analogy of my light switch turns my light on. It flashes for a few seconds but then the light stays on. Its probably the light. Happens a lot. Then all of a sudden the switch does not turn on the light. The light works if I plug it into another outlet but does not work in this outlet. Well, now the outlet is bad. Did it all of a sudden go bad? No, it has ALWAYS been bad; but was able to work around what was wrong with it until it just completely failed. JUST LIKE THE DEFECTIVE INTERNET CARDS IN THEIR TELEVISIONS!

I am so disappointed in the service provided by Samsung. They know they have a problem and are refusing to acknowledge it. Its not even a specific model related issue - its a samsung issue. PATHETIC COMPANY

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4:41 pm EDT

Samsung galaxy s6 phone

This isn't a complaint about my phone but the phone in general (although people who could hear me just fine on my old phone can't seem to hear me on the new one and even trying to speak through bluetooth is an exercise in frustration). I'd very much like to complain about the ABSOLUTELY RIDICULOUS business of non-replaceable batteries (or batteries that you need to take in to a store to get replaced). It's one of the reasons why I won't go with an iphone and it didn't even occur to me until after I bought it to check because none of the samsung phones I had before had that problem. Well, surprise, surprise, I have to get my battery replaced. Oh, look, it's just over a year from my purchase date, shocking. Wait, the nearest place is how far away? Not every store does it? Convenience isn't a big thing with you guys, is it.

Well, I prefer convenience over catering to a company so big it seems to have forgotten how normal people operate. As a result, until samsung returns to user-replaceable batteries I will find someone else to support.

Thank you for your time.

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2:03 pm EDT

Samsung refrigerator

Dear Madam / Sir,

Refer to my email reference number [protected] regarding our concerns with the frosting issue in the fridge we recently brought From your dealer at udaipur, rajasthan, India - 313211

As per your communication, a senior engineer was to be sent for inspection, after technician inspection which was unsatisfactory as mentioned in my previous mail.

The problem is being faced from day one, and response for demo visit of new fridge .. After three weeks. Regular follow up in this regard has been very painful in this case.

To brief the matter, the first visit demo for fridge, frosting was complained to him, which we were facing from day one. He accepted and took photos and confirmed might be issues with internal part, which would be replaced after engineers visit. On his suggestion we raised our first complaint. Thereafter, engineer visit, he mentioned there is no issue, set temperature to maximum and told it will run on this, some frosting happens in some fridge casually. But the we were told auto de-frosting at optional temperatures provided. We connected up to the engineer with the technician by phone. On phone, the technician who had indicated issues initially totally went ahead telling all is OK with fridge, and also mentioned that he never mentioned there was a problem. You could refer to telephonic recording if available. He had clicked photos of frosting areas as well. Such lies for a customer issue was found ridiculous. It was sad to notice such change in statements and Samsung company values.

Above was the content of complaint but the visit was scheduled but never visited from past 4 days.

Thank you and regards

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