Samsung
reviews and complaints

I am writing this to complain about the customer service at samsung. I got the Samsung gear2 watch in February of this year. I have had to send it back 3 times to be repaired. I am now on the 3rd time and they have had my watch for a month and a half. I was told a month ago that I would be receiving a NEW watch as a replacement. I have called at least 7 times to try to get this issue resolved and I keep getting the run around. I have have been told mutipal times that I would be called back in 24 to 48 house and haven't recieved any. I have asked to speak with someone in charge multiple times and been hung up on. 2 weeks ago I received just the face of the watch with NO charge and NO band so I can't even wear it. I will absolutely NEVER EVER EVER purchase another samsung product again! The situation is still not resolved as of today and I was on the phone for 2 hours and was hung up on 3 times! I am beyond frustrated! It is absolutely unbelievable and unacceptable that this is the was customers are treated. This was cost a lot of money and it us obvious that it was wasted money as I don't this the issue will ever be resolved. I should be getting a refund for this product!

Galaxy S8 phone, under warranty, stopped charging/screen won't turn on. Shipped to Samsung. Samsung's repair facility without contacting me shipped it back because the didn't have a proof of purchase. I called 4 hours after receiving the email, escalated and spoke to an ECR. Provided a valid proof of purchase while he was on the phone with me, he confirmed it was a valid POC and sent me a shipping label but they couldn't stop the return shipment. Waited for it to get back to me. Shipped it back. Waited 4 days...

Got another email they were shipping it back unrepaired. Called CS and they said the POC wasn't valid. Confirmed with the CS that it /was/ valid in all respects. Was told the device shipment would be canceled and they'd repair. Was told they'd call me back to confirm. No call back in 5 hours. Call back in, CS says they shipped it back. Asked for escalation. Got hung up on. Called back, left on hold for 20m then asked whether the proof of purchase had been sent in...

How is this a thing? These support tickets have notes on them. This is some of the worst support I've ever received from any company.

Please see photos below. I was contacted by the person on messenger, stating that I was selected for the prize of 800.000.00, and a samsung notebook, after accepting a friend request. I questioned the person on why wasnt I contacted before friending them, and they said they tried contacting me before I friended them. Here is the info in the pictures attached.

Samsung Galaxy S8 purchased approximately 11 months ago and still under warranty, started malfunctioning with a black screen that would randomly appear. Called Samsung Tech Support and completed all software repair steps, when none worked, I sent the phone in to Samsung Tech support for hardware repair with the promise of "If we cannot fix your phone, we will send you a brand new replacement phone." The repair took approximately a week, leaving me without a phone for a week which is a huge inconvenience, and they sent it back saying it was fixed. I opened the phone and the issue was still happening. I called Samsung Tech support again to complain, but instead of replacing my broken phone with a new one as promised, I was told that I would need to send in my phone again for another week of service. I told them that I was promised a new phone if they could not fix the issues and that it would be a huge inconvenience to be without a phone again for another week. I spent 2 hours of my time on the phone fighting with them, only to be told too bad, our policy is that you need to send it in again. This policy was NEVER made clear to me the first time I sent my phone in for service, even when I specifically clarified that "if we cannot fix your phone, we will send you a brand new replacement." I was blatantly hung up on by tech support three times during my 2 hour conversation with Tech Support and Customer Relations. In addition, when I sent in my first phone for repair, I received an email from Samsung, saying that I needed to include the charger or my phone would not be fixed. I included my charger, and the charger was not returned with my repaired phone. When I complained about that, I was told that I was not supposed to include the charger and I would not be receiving a replacement for it. This has been the worst customer service experience of my life and I will not be doing business with Samsung again in the future.

Hi, on Friday i called to speak with someone regarding my fridge. Everyone i spoke to was extremely kind and helpful, i took the surveys and gave them all 5's. I though how refreshing it was to have such nice mannered people and how quickly they answered the calls.
Today however it has gone down hill FAST ... Having called back about my ticket number i was transferred to the device department by mistake, i was then transfered to another department who said i needed transferring, someone picked up after I had been on hold for a very long time and hung up on me, i presume by accident, placing me at the back of the queue again. The automated voice asked if i would like to be called back when someone was available... I said yes... I got a call back which put me on hold for 13 minutes, i was then told there was a long wait and would i like to be called back... I said yes... I was called back and put back on hold... This is a very annoying and very rude system, call me back when there is someone available to speak to, i am at work and it is not for you to decide that i can just be placed on hold for very long periods of time. I finally got to speak to someone to be told that having paid for my repairs ( at least 200$ ) it would be garenteed for 90 days... Are you KIDDING me ? This is a 3000$ unit which went wrong 10 months after we purchased it, i couldn't call sooner as i had a bereavment and so by the time i got round to it it was out of warrenty by 3.5 months...the people on the phone on Friday tried to help with that but couldnt do anything. Ok so i left it too late to call, i am mad about that, but understand... What i cannot believe is you think it is ok for a fridge of 3k to last only a year ! Then have me call, be on hold, wait for a repair person, wait for the repair to be carried out and pay 200$ or more to be told if it happens again after 3 months i am not covered ... This is really disgusting. I wonder how would you feel ? A 3 grand fridge that breaks after 10 months ... Been on hold half the morning re routed to the wrong departments and when you ask for the consumer department email you are told you will be tranferred... I said please do not transfer me and she Went right on and TRANSFERED me .
Now i am livid.
I have a great idea, how about making the unit match the price point, i.e high end! This thing should last for years and not need reparing after 10 months and then maybe again in another 3 ... Do you think this makes me feel confident about your product and or the repair that i am about to pay for ? It is pretty despicable. I wonder how any of you would feel about been told you will have to go through all this again in perhaps 3 months?
Bad, really bad, very unhappy.
Katrina Hicks

My galaxy S7 does not rapid change. The battery drains while using the phone attached to the charger. I took the phone to a repair shop recommended by Samsung and they cannot repair it. I contacted the ERC department for Samsung, I explained that my business would be damaged by having to send my phone in for service, which requires a minimum of a five day turnaround. There was a hold of $431.92 placed on my credit card to facilitate shipping a replacement phone. I was promised that within two business days I would receive an email telling me when I would receive the replacement. I initiated this request on 6/9/18. Today 6/9/29 I still don't have a replacement phone. The Samsung support number is being answered by outsourced centers around the world. They are running me around in circles and never helping to resolve my issue. I request that someone with the authority to resolve this issue contact me at [protected]

After compliments,
I would like to report that, I lost my mobile phone, a Samsung DUOS ( black color) in the air flight WY914 on 21/6/2018. I was traveling on the aforementioned date from SLL to MCT and on takeoff, I set the phone in Airplane mode and put it in the seat pouch in front of Seat No. 22B.
Upon transit to the MCT INTERNATIONAL AIRPORT, I found my phone missing, and alerted ROP authorities through MR. Hussein AL Shakri. A preliminary search didn't turn up the phone. I also lodged a written complaint with the Missing Baggage Dept, in the TRIVANDRUM INTERNATIONAL AIRPORT through Ms. Devika.
I humbly request the concerned authorities to do the needful and facilitate the process for recovery of the phone.
Thanking you,
Dr. Nadeeja Salam.

Can anyone at Harvey Norman give me advice on tablet and wi fi printer duo .?
Got sold 2 non connectable printers ( one was non wi fi brother printer )
Samsung Tab A6 wi fi connected to pocket wi fi.
Been to the Aurburn super store twice already and i dont feel like going back to that store for some non tech sales rep diatribe who will only try to sell me something i dont need.

I have paid for a repair on my Samsung 8 cellphone to have the back screen replaced. This was in January 2018. I have not been contacted by the Samsung Smartcare centre in Century City Canal Walk since then. Proof of payment has been sent to them and I have gone to their premises twice already to enquire. I was told that they do not have the part to replace in stock. This is unacceptable. Please advise?

I have bought a washing mashine from your branch in egypt but after two weeks the washer was shacking while spinning so I contact them and they sent me a guy who told me that the board is ruined and he has to change it so he did that for free but after two days the same problem apear again and when I contact them they sent a guy and ge told me that he will do to change the motor and this was two weeks after I bought the washer so I told them I want to change it but they did agreex and told me the same problem has to happen at least three times so I said ok and they change the motor but from 3 month the problem happen agian but just for one time so I said to myself may be it's ok but about one week the sound become so lound and it vibrates very hard so I contact them and they sent a guy to solve the problem but this time when he was a bout to fix the problem I told him don't do it beautiful this the third time and they have to change it so he told me that he will write a report and then they will change the machine for me but two days a go I received a call from them to tell me that there is no problem with the machine and they will do nothing for me so I asked for supervisor and the girl I was talking to told me that someone will contact me within 2 hours but a day past and no one call me so I called them yesterday and a rued guy (his name is ahmed saied) told me the same thing but no one called me till today so I called them for the third time and I insisted to stay online till I talked to a supervisor and she told me that this is the company policy and she said "I will do a extra mile for you" try to solve the problem and I will call you back but she didn't and that was a about 12 hours ago. I am attaching the video were they say that there is nothing wrong with thw washing mashineo

Samsung ww10h9610ew/ah was leaking water which I bought 1.5 years ago. I called Samsung authorized service. Service said the problem wase because of auto dispenser erruption and ordered for spare parts. My machiene stayed open home more than two weeks, then service carried it to their work place. Almost 1 month passed the returned back the machine home. Unfortunatelly it was still leaking but this time liquid detergane snd fabric softner. I called Samsung Turkey but they was very certain to do nothing. Now I have useless but expensive machine. I need your help.

I am severely handicapped and my phone is my way of connecting with the world. Your Samsung software update has completely screwed up my phone and deleted apps that I use everyday. I have contacted a lawyer and am going to be suing you for emotional distress. Your customer service is a joke. I want my old software back. I absolutely hate yourself for updates. You completely change around where things are you delete things. You have cost me extreme emotional distress. I am confined to my house I don't have the luxury of most of your customers to go into a store to get help and you guys have absolutely no help for handicapped people over the phone. You guys are a completely unfriendly to handicap people company. I hope that a lawsuit shows you how unbelievably uncaring you are.

My dryer, less than a year old, has broken THREE times. I purchased from Lowe's & have to deal with Samsung Service Center which is like, excuse the expression, pissing in the wind. It's ultimately on the shoulders of the "authorized" repair centers. I've been waiting 2 months for a repair & I feel totally screwed. I can't afford to sell & get another bc I would LOSE on the dryer!
Samsung powers that be, you will never get another cent of my hard earned money! How a company gets away with selling such inferior products & still have "brand power".

I purchased this on May 21, it was delivered May 26, Saturday, last delivery Memorial Day weekend. The delivery men set it and said it should be cool in a few hours. 11:00 pm, it was just as hot as when it came in. I'm really ill & was supposed to be resting. Instead I was up every few hours, contacting Samsung support. Do this, do that, all on a chat line only to be hung up on. This is a $1, 400 fridge. I'm sick, weigh 96 lbs at 5'5", 16 mo. baby lives here. How bad do Samsung products suck? Doesn't work brand new? Does Samsung compensate me for a trip to hell? I would think so. Store said they'd bring next 1 off truck, hell no. Keep your Samsung. I would love to have someone from Samsung call & ask, "What can we do to make this up to you?" I won't hold my breath.

Buyers please Beware! Do not buy Samsung! I had bought the top of the line. The week after my warranty expired, the ice maker went out. This is an excellent example of Planned Obsolescence! And of course they wouldn't warrant it. I have talked to customer service with Lowe's where I had bought it and they said they have had many many complaints about Samsung refrigerators. Now the water dispenser is going out!

I have a Samsung galaxy S8 active and the charger port has misaligned pins and cannot charge, it's under warranty and Samsung says that I have to send it to them to be repaired but I use my phone for mostly everything in my life so I cannot not have my phone and they are not giving me any other manner of handling my phone that is under warranty so therefore I have a broken Samsung device that is under warranty and Samsung is not handling the problem !

ho trovato questo sul mio movimento conti, PAGAMENTO SU POS ALTRI ISTITUTI
- DEL 14/05/2018 ALLE 12:33 VTSUP.COM*BANANA STA AMSTERDAM NL 00000, ma come si sono permessi . si sono presi 29, 95 euro ! voglio il rimborso il prima possibile altrimenti chiamo la finanza ..da dire che io mi registrai su rimorchiando ( un sito di incontri ) ma mai mi sono fatto un abbonamento di tale somma anzi mi sono pure eliminato su questo sito .

After placing an online order for the galaxys9 phone i received an email for the wrong phone the price was not what i had agreed on.Samsung .com has the rudest people i have ever dealt with . After many calls i was finally able to speak to a manger. That is when it became clear why serious problems plagued this co. THE MANAGER was rude to the point of calling me a liar no wonder they have problems. The manger told me he would cancel the order and place a new one. The following day i received a phone call about the two phones ordered. After that i called Samsung back to cancel everything and was told it was already being processed what a load i did not have any order number till after my call to cancel then two emails. My saving grace is my credit card co. working to protect me

After 2 years of repairs to my new samsung icemaker I'm tired of this BS.
Bought new from Lowe's approx $3000 fancy Samsung 4 door fridge. The repair center ASC in CHARLOTTE NC said they will come again, but not guarantee it will fix it... but will charge 125$ per hr.
Why doesn't everybody with Samsung problems go together and do a class action lawsuit?
Seems like everybody is complaining about this... my local appliance repair said they will not work on them.
One unhappy client,
JCR

Dear Madame, dear sir,

We are Samsung C&T CCPP Naama project, Algeria .
We regret to inform you abou the delay of about of your services in Algeria, we first requested for quotation on 2018-01-11 to mr Khaled Oukaci Senior Sales Manager in Power Services, it took more than couple of months to receive the quotation (1035981-18-KOHK) .We negociated about intercoms, we agreed about FOB on 04/25/2018, from this date we have not received the signed PO to proceed the payment and delivery .
Please know that we are in the process of constructing power plant 1163 MW and every delay can cause huge deficits, and the manufacturer of our project is GE, so in the future we need alot of material .

We are looking forward solution from your part about fast reaction of your sales department in Algeria .

Best regards,
Riyadh