Samsung
reviews and complaints

I bought a Samsung TV from Costco. After a week I noticed the remote wasn't working and saw on the box, "Don't return item to store. Call Samsung". I called and they said the remote was bad and sent me a new one which I reviewed a couple weeks later. It worked better but still didn't work past 8 feet from
the TV.

After a couple months I called again and they said it was the remote so they sent me another remote. It still didn't work like it was supposed to and
after a few more months it got worse. I called again and after doing tests they said it was the remote and they would send me a new one. I told them that they already sent me two remotes and that it was the TV that was bad. They looked at the notes to confirm this and said they would get a repairman out
to repair the TV.

After a week a repairman called me and scheduled a time to repair it. Then I get and email stating that they don't have any repairmen close to where I live and tell me they will replace/exchange it for the same or better TV. They said some would contact me to arrange the exchange.

I waited 2 weeks and no contact from Samsung. I called them and was told that Samsung had decided that they wouldn't exchange it but would only
give me a refund. I explained that I bought the TV on sale and it would cost me a lot more paying full retail for a new one. They told me this was their final
offer.

I called Costco and told them this is the worst service I have ever seen with a large company and that I was going to return it after the first week but Samsung talked me out of it. They apologized about the horrible service and agreed to let me get a refund at their store instead of having to deal with Samsung.

Since then I have been getting emails from Samsung telling me they want to repair my TV only to receive another on the next week stating they want to do an exchange the TV.

It is hard for me to imagine that a company so large and does so much business has such horrible customer service.

Hello, I am Ahmet. I am writing to you from Turkey.

I know that I must send e-mail to Samsung technical service in Turkey, but they in Turkey behaviours very rude and they always put the blame on customers. So, I have no choice from other writing you. Please, help me.

A glass of water pour out the cell phone in 09/05/2017 . The water entered to the cell phone. Suddenly, I called the Samsung Support line. They suggested to the cell phone off. Because of the eid, they delayed to receive date for the cell phone. I gave up my cell phone to Samsung technical service in Maltepe/Ankara (work order no: [protected]). They said that user error but I said, there is waterproof feature in the cell phone’s properties. Although I obeyed all the rules about using cell phone, it got out of order because of the water pouring. After I talk about the problems on it, they said ‘How can we know you to be honest?’. They were really rude. When I gave up the cell phone, they said that the user error after looking the phone within 60 seconds. I understood that whatever I do, Samsung technical service personals will say user error. Finally, they decided to blame to me about usage error and wanted to 1100 (350$) Turkish lira for renovation.

My first smart telephone was Galaxy S3 and I have Samsung TV(46es6340), 2 Samsung powerbank .My brother has Galaxy S3, my wife has Galaxy S4 (Now I think that ı buy him Note8). I always recommend Samsung mobilphone to people around me. Now, I ask you. ‘’ How can I trust Samsung after this.’

I bought a Samsung range just two years ago. On Monday September 18, 2017 we left home, every thing was fine, and fortunately nobody was home. When we came back around 5:30 pm. We saw that the range glass cook top burner was melted and broken.
I called customer service, sent them pictures. They replied back to me that it is physical damage!
How it can be physical damage, the burner was melted, there is no room for expansion. I explained to them that we were not at home, how it can happen!
I called them back, but they told me that it is final decision.
I explained the situation again and again. It is human error, the technician may make mistake. I asked them to review it again and send your technician to see my range. It seems that I am talking with robot, they didn't hear just repeat that it is final decision and there is no choice.
After long discussion, they told me to contact me again after 24 hours, now it is Friday September 22 and still I am waiting and I don't have range to cook for my family.
Please check your voice record. I will complain to the government, if I don't get any feedback.

I was about to buy a Samsung for my daughter as she's celebrating her birthday in a couple of days when my account went under review. this is always happening to me and now i hope don't lose this opportunity. If i'm unable to get this done, i would sue the LETGO company. please i would like you to ere-nable my account back ASAP thanks.

Email : [protected]@outlook.com

I bought a new 65” Samsung in 2015 and moved to Hawaii last year. TV has been sitting in the factory
box for the last year. The 42” Samsung that came with the house worked fine for the first 9 months then
just stopped in the middle of a show. I then hooked up the 65” Samsung and it worked perfect for two days,
then shut off in the middle of a show. Of course Samsung has a limited ONE year warranty so they recommended a service facility who gave me the price to fix, then turned out that they had informed Samsung over a month ago that they no longer had a repair person on The Big Island of Hawaii. They then told me that they probably could work out something where I could get a discount on another Samsung since they could not provide service for me. When they failed to call me back when they said they would, I called and the rep told me that they had cancelled my account because they could not service me. Not sure what account they were referring to but it makes me understand I need to switch to another brand that has a service center in the area. And of course I will buy an extended warranty.
They sure don't make things like they used to in this planned obsolescence, “rip-off the consumer culture”.

I received an email message saying I was qualified for a $450.00 rebate because I was a prior owner of the infamous Samsung Note Seven . I followed the instructions to pre order the Note 8 . When I received it I took it to T-Mobile for activation and turned in a LG V20. Today I called Samsung to ask where my rebate was and was directed to another person that I had to wait for over four hours because of tied up lines...FOUR HOURS !
When that person answered I could not understand what she was trying to say because of her very heavy accent. What happened to people who work and sell products in America speaking understandable English?
I asked her to let me talk to her supervisor and then I was again put on hold. She came back on to tell me ( I think) that everyone was tied up because of the call volume.
So I tried my best to try and understand what she was telling me. After another few minutes of trying to communicate with her I again asked for someone else to talk to. She then said something I could not understand and put me on hold. After a few minutes I was hung up on. All together I have been trying for over six hours to resolve this mess!
I have done all that you have required. Actually I had two Note 7 phones one replacing the other. After being demanded that I turn in my Note 7 I reluctantly turned it in and purchased a LG V 20. That is the phone that I turned back in as you required. Finally the Note 8 was for sale and that is when I followed your instructions to pre-order the Note 8. PLEASE HELP! THIS IS BEYOND STRESSFUL!
Everything was going so well when I had my Note 7. I was so pleased at what you were doing for me by rebating some of the cost to soften the negative impact it had on me!
I so hope that this is the last time that I have to try and receive my rebate as promised!
My phone # [protected]
My e-mail [protected]@yahoo.com

Thank You For Your Patience!
CSM Donald L. Barack

Samsung, bad quality, worse customer service

I purchased this Samsung 55" 1080p Curved LED Smart TV (UN55K6250AFXZC) about two months ago. After I installed the legs to the TV, I noticed the TV was not level. One side was about one centimeter higher than the other side. I disassembled the legs and reinstalled quite a few times. No matter how I tried, it was still the same. I called Samsung’s customer service as it was still under their one year warranty. They passed me to a so called executive relation agent, who denied that was a quality issue and insisted it is not covered by their warranty. I said this is obviously a manufacturing defect due to poor workmanship, which is covered according to Samsung’s warranty. He said customer should report this kind of issues within 48 hours of purchase or Samsung is not going to do anything about it. I asked where this 48 hour rule is communicated to the customer, in their warranty, manual or even the recipe? He said that was in their internal documents. I asked how can you require customer to do something that is never communicated to the customer and use that as an excuse not to honour your own warranty when customer didn’t do it. He said “yes we can”. So basically their “one year” warranty is only good for 48 hours and they can come up with any excuse to deny their warranty according to their “internal documents”. And the agent actually hung up on me. It was the worst customer service I had ever experienced.
After that I visited a few stores where this TV was on display and I noticed quite a few of them actually have the same problem, which indicated that this is a common problem for this TV. If you have one at home you might want to check it as well. Have the TV sit on a flat surface and measure the height of the left and right sides of the TV, you will see whether it is level.
Samsung is having safety issue with their Galaxy Note7 and is also recalling their Top Load Washing Machines due to physical hazard (http://healthycanadians.gc.ca/recall-alert…/…/60872r-eng.php), these are not isolated incidents. They are indications of Samsung's quality system is falling apart. I will never buy any product with a Samsung logo on it again for their unstable quality and the terrible customer service they are going to provide.

Dear Samsung,
My name is Joel Valcin, I have been a Samsung fan for a while, ever since the Galaxy S came out. I have owned multiple Samsung devices such as, Samsung Smart TV 7500 series, cell phones i.e galaxy S, S3, S4, S5, S6, Note 2, 3, Gear s, S3 and maybe note 8. The reason I said maybe, I already pre-ordered the note 8, but as of right now, I am in brink of cancelling that order. All these devices can be confirmed under my registration account including my Samsung note 8 order #D6B1VL17.

Now let's talk about the case in hand. My repair ticket number to the gear S3 is [protected]. On August 10th, I contacted Samsung in regard to my Gear S3 because the screen stop working. I mailed it as requested from Samsung service repair, and about two and a half weeks later I received the watch back. I was happy Samsung took care of the watch and resolved the issue. I also received a phone call from customer service apologized for not returning the watch sooner because after fixing the watch, it failed quality checks therefore had to fix more parts from the watch. Unfortunately, after about two weeks, I started experiencing the same issues as before where the screen turns green and yellow unable to see the contents on the watch. I contacted customer service once more, and return the watch for a second time. I just received the watch from Samsung repair shop with a statement stated that after examination it has been found that the watch is unrepairable due to liquid damage.

I called the repair shop to ask what does that mean, after I spoke to the associate and manager, he says there is nothing their can do about it. First of all, I did not put the phone under water. This is what I do not understand, I had the watch for nine month never had water issues with it, now I had it for less them 2 weeks after it was repair by Samsung all a sudden it has liquid damage very convenience for the repair shop to say the least. I did not take the watch to water, unless the repair shop failed to seal the watch the way it was before conducting repair to it.
I am very dissatisfied with Samsung repair shop and giving Samsung a last chance to make this right. I would hate to see Samsung lose this loyal customer who championed Samsung products to all my friends and family. I am not cancelling my note 8 order awaiting Samsung's response in this manner.

I may be contacted by email at [protected]@gmail.com or [protected]

my details:
Hiwa Flavien
[protected]

dear, I am a user of your product since a couple of years now. but I am highly dissatisfied with my last purchase of the Samsung galaxy S7 edge.
the device fell down and the screen got damaged (with is my fault) and after a couple of weeks the system started malfunctioning. I brought back the phone to Belgium since it should still be under warranty but they sayed that since the screen is damaged the warranty has no value. I am very much disappointed because the problem is software and not Hardware, touch etc is working perfectly.

I have literally more than 5 Samsung devises here at home (Samsung gear S3, Galaxy A3 - 2016 model and 2017 model - Galaxy S6 that I bought together with the S7 in Media market Brussels Samsung J, etc)

Since I am a Businessman that travels a lot in many countries(Malawi, Mozambique, China, Dubai, ...) I need to have a phone that is strong fast and has all the futures that I need in my business, now I was waiting for the Note 8 to come out and replace it with this galaxy S7, due to this software malfunction I had to buy another phone to replace it before the release of the note 8.

due to this disappointment I am now thinking to switch to iPhone.

Back in April (2017) I purchased a Samsung Galaxy Gear 360 camera. After several tests I discovered that the camera cannot record video at the highest resolution for longer than about 20 minutes before it shuts itself off due to overheating.

In addition, the required Android software crashes often and takes hours to render minutes worth of video (even when used on the "supported' Samsung phone). The desktop software also has bugs in that causes video to wobble.

I made several attempts to rectify the problems with Samsung including sending the camera to them for "repair". They claimed that the camera past a host of tests that it could not possibly pass as the features listed are not part of the camera (I.e. making phone calls). They also failed to try and record video at the highest resolution.

In the end Samsung refused to do anything about the poorly designed camera. This despite video evidence I have that shows the camera shutting down on its own and countless other users complaining of the same issues.

This refrigerator was purchased May 2015 and stopped working freezer and refrigerator July 17, 2017. I have a 5 year warranty, after many calls and repair people coming out and noting this could not be fixed and we were to get reimbursed for the refrigerator from Samsung (their code [protected] for replacement). I have called Lowes customer service and Samsung customer service numerous times on hold and get the same story to wait another 48 hours..well I have waited well over a month and get zero results was without a refrigerator for over a month and forced to go out and buy another refrigerator. It has been expensive of having to eat out for over a month and losing all our food not to mention the total frustration of trying to resolve this. My Samsung ticket is [protected] we were told to cut the cord and remove serial number I have pictures documenting this . We are still waiting for our refund of $1328.10 plus tax. I have backup documentation on all this.

I bought Samsung Galaxy S8 and we got the coupon for wireless charger so we ordered it through the website on 13th Aug'17, Samsung India eStore but till date I have not received any tracking details even the product is not yet dispatched .I need answer why it is taking too long to deliver the product, every time I call up the customer care, they only say a single line, it will be delivered within 30 days but still no progress as its going to be a month .
kindly sort it as soon as possible and I need the proper explanation from the concerned department why there is a delay of so many days and when it will be delivered to me ?

I bought a vacuum cleaner from Samsung dealer in Cairo Egypt on 10th of March 2017. It had 3 times repeated failure till now. I went to costumer service and each time I take and after using I find the same problem. Now after 3 repeated failure they do not agree to change it with proper one. The serial no. Is
0AF18FAH800185
CODE NO. 24-05-1032
my email is
[protected]@hotmail.com

Our ice maker has been freezing over for about 6 months, when I call Samsung they told me it was no longer under warranty. They gave me a number to call to have a certified Samsung repair person come out and look at it. We were told it would be $85.00 just to come look at it and $45.00 for the repair. We didn't like the amount so we started calling around and found out that there aren't many repair people who will even touch a Samsung Refrigerator. That sent up a red flag right away. I called the original company back and it took a week to get a repair person here. Once he arrived he instantly knew what the problem was and it was going to cost us over $500.00. He says they have a major design flaw and that Samsung wont admit to having the problem. I contacted Samsung asking for them to at least supply the parts and I would do the labor. They told me that it was basically my problem since I am out of warranty. I have read so many complaints and it proves they have a problem but the wont fix it for us. Never again will I purchase a Samsung product.

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung call centre to avail samsung technicians’ support.

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!
The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!
They lack business ethics & have been cheating gullible indian consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-divided-over-imprisonment-of-samsung-heir-lee-jae-yong/articleshow/60235131.cms

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-samsung-heir-convicted/articleshow/60221912.cms

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-court-sentences-samsung-heir-to-5-years-prison.html

Purchased a Samsung refrigerator (RT38K5062GL) in 28th Sept 2016. I found that the fridge is not cold and there's ice build up in back wall of the fridge in early December 2016.

Called the service center and they send a man to look up for the problem. The man told me that he ordered a new parts (which is the back wall of the fridge) and replaced it on 12th December 2016.

But good times never last for long, the same problem occured again in June 2017. I called the service center again and they did the same thing again replaced a new back wall of the fridge on 21st June 2017.
And now August 2017 the same problem happened again...

I am very unhappy with this and I would appreciate that Samsung would refund my money back so that I can purchase another new refrigerator or replace a whole new refrigerator for me.

Please treat this message as Extremely URGENT and hope that my problem can be resolved ASAP.

Just want to let everyone know DO NOT BUY SAMSUNG Appliances. I have three of them a washer, dryer and dish washer. My washer and dryer have been repaired at least 10 times or more and my dryer is not working again and of course the warranty is out on it. My dish washer is not even a year old and the panel board went out on it and thank God the warranty will cover it. Also my washer had a recall and they sent me a new setting sticker to cover up my old one instead of replacing my washer. I promises I will NEVER BUY ANYTHING SAMSUNG MAKES AGAIN!

Samsung Electric Range Nightmare
Model # NE58F9710WS/AA
Purchased July 2016
Home Depot Matthews NC
I purchased this double oven in July of 2016. I noticed during the year it was not the best performance but it was working.
Here is a log of what has happened during this process.

July 3, 2017 Celeste
After making dinner using the oven and then removing the cooked food the control panel faded to black and the range became unresponsive. I called the next morning (spoke with Celeste) to report & was told my oven was under warranty until July 28th and a repair visit was scheduled. I was told on that phone call that if the same problem re-occurs that Samsung will extend my warranty on that issue. Ticket # [protected]
I then called Techi-time to schedule the repair. I eventually spoke with Rachel after being on hold for 15 minutes before somebody came on the line to assist me. She scheduled July 6th for repair in 9-1 pm upon which I took time off work to be there in that time frame. The morning of the appointment they called to cancel telling me they don’t have the part and will come out the next day. So then I had to reschedule everything to accommodate for repair appointment the following day.
Upon arrival the he mentioned that they just got too busy yesterday and couldn’t make it out yesterday. (I was told the part was not in)
The technician was untrained and not familiar with ranges. He told me he is used to working on dryers. He shocked himself while doing the repair because he did not unplug the range during disassembly. He was on the phone much of the time with somebody coaching him through the repair. I ended up having to assist him in holding parts so he could access behind the panel. He changed the thermostat and it worked.
July 21st 2017 Anna
After cooking and opening the oven to remove food, the panel – again- faded to black and was unresponsive. I called to report and spoke with Anna about the same issue. I requested a different service company come out to repair due to the previous experience with Techni Repair. I was promised a different company would come out. She gave me a service order # [protected]. At this time she told me that if the same problem happens again Samsung will move forward with accomodations. I asked her what that meant and she told me “meaning refund or exchange – your choice”
July 23, 2017
The same company (Techni Repair) called me to schedule the repair. I was told it would not be that company but I accept since I need to have my oven repaired and I asked that another technician that is experienced with ranges come out. Appointment is scheduled for July 25th 9-1 so I arrange my schedule accordingly.
July 25, 2017
Techni – repairs calls me at 9:12 am to say they can’t come today because “the part is not in” so they will reschedule for Friday the 28th. This is the same thing they did to me the first time as well.
July 25th, 2017 Lisbeth
Called Samsung to discuss concerns with range and repair company not being who I was told it would be. Spoke w/Lisbeth. She explained to me that my product needs to be repaired twice before they can make accommodations and that Samsung will stand by their products and customer satisfaction. I also expressed concern that if this breaks again and I am out of warranty period what can be done? I was never offered any extended warranty through Samsung. She said she would be able to make an exception for me for warranty extension of 90 days since I have had this problem. I asked if she could send that to me in writing. She said she will get authorization to extend full coverage and note my account of such. She then placed me on hold at 9:24 to 9:27 am. She came back on the line & she gave me a ticket # of [protected]. When asked about the extension of warranty, she said it would be noted and then call was disconnected before I got confirmation at 9:34 am
July 25, 2017 Mary
I called back to confirm what Lisbeth promised and Mary reports I will have to wait to hear back from the service center for repairs.
July 28th 2017
Techni repair comes out to do repair of thermostat .. working when he left.
August 17, 2017
Oven breaks again in the evening when trying to cook.
August 18, 2017 Veronica
Called to report that my oven is not working AGAIN.. Everything is unresponsive… Ticket# [protected] spoke with Veronica who is asking me for model numbers and serial numbers. I explained that there should be a sufficient record of my calling and repairs yet she is adamant this info is needed and was not previously noted. I provide the info she needs. She places me on hold briefly. Then she returns and says that I will have to submit my Bill of Sale for the accommodations to begin and provided me an email address to send everything to.
I submitted all receipts, line items receipts and repairs receipts to the email address provided twice.
August 20, 2017 Oliver
I received a call from Oliver confirming he received the paperwork and he directed me to call Executive Relations Dept tomorrow. He thanks me for all paperwork and says it should process in a couple days.
August 21, 2017 Abanoub
At 1:37 pm I called and spoke with Abanoub.. explained the situation and asked if he was in Executive Relations. He advised me he was. I gave him the ticket number issued to me last of [protected]. He goes on to tell me their policy states that I have not had 2 repairs but only 1 because the repairs were less than 30 days apart. I asked him what that has to do with the fact that my range failed 3 times within a timeframe of 30 days. He just repeated his script of “ that is our policy.” He told me I am not eligible for refund or replacement because my appliance broke too soon after the first repair and second repair. (?) This is ridiculous as it has nothing to do with the fact that the appliance is clearly defective if it keeps on breaking even after repairs. I relayed to him I have been told by at least 2 other reps that if I have the same problem after 2 repairs I would be refunded through the accommodation process and followed the directions to submit paperwork for such ‘accommodations.’
I asked for his supervisor or a higher authority to explain after getting nowhere with Abanoub. He states he did not have a supervisor available but I would try to find one. I asked for a name and he said they change every day so he does not know who the supervisor is. (?) I asked him who his super visor is and he hesitated but gave me a name of Brandon but he said Brandon was on another call and could not talk to me.
I was on hold off and on for about 30 minutes while he found a supervisor. This must be indicative of their customer satisfaction that so many supervisors are busy talking to unhappy customers.
Finally at 2:11 pm I get a ‘supervisor’ by the name of Ayanna. I began to express my dissatisfaction with how this has been mishandled. Suddenly Ayanna pretended to not hear me even though I was able to hear her. Seems strange that suddenly when faced with a difficult situation, she could not hear me and ended the call. I waited a few moments thinking possibly a supervisor would call back the customer that is in need of assistant. No call back. So I call back again and have to go through the lengthly process to get somebody on the phone.
This time I get Rhea at 2:17 pm and again explained I need a supervisor. She puts me on hold. Ayanna comes back on the line. I asked if we were disconnected or she hung up. She said I was unresponsive. I asked why she did not attempt to call me back as a supervisor would normally do. She said she was busy talking to other customers. This is extremely poor handling of an “executive relations” problem and doubtful (or shamefule) a supervisor would be trained in this manner.
Again, I got nowhere with Ayanna as she was just reading a script and now tells me now I have to have 3 repairs before accommodations are to start. The story keeps changing to the benefit of the company to string me along long just enough to get me out of the extended warranty for this item. She said all she can do is request to have another repair. She tells me somebody will call me in 24-48 hours to schedule another repair.
This is a blatant attempt to exhaust the consumer and push them out of the warranty period so as not to have to “accommodate” or account for the poor quality of the product that I paid a lot of money for just 1 year ago.
If the policy has suddenly become that no repair can count towards the accommodation process unless it is 30 days apart from the last repair and now it must be repaired 3 times before giving the refund; well, that conveniently would put me past the so-called exception extension of 90 days warranty.. 3 repairs 30 days apart before accommodating? I would like to know who this is accommodating other than the company.
I am expected to either live with a broken oven without calling for repair until 30 days from the last repair just so I can have the hopes of receiving a refund for my oven or Samsung just hopes to wear consumers out and hope they will give up trying to contact them to receive what they have been promised. I am sickened by the fact I put faith in this company and purchased their products. I will be sure to share my story with many consumer affairs sites, social sites, home depot, Samsung facebook, Twitter and the local media and news. This company lies to the consumer to benefit themselves and I am out of an oven to cook for a family of 5.

I bought the refrigerator on 8th August, 2016. In less than a year, the refrigerator broke down twice. The 2nd time which was in July, again it was compressor not working. Since less than a year & twice the compressor has problem, I have requested to exchange one for one.
The technician, Rick, helped to submit the request. After that, no news for 2 weeks. I have called Samsung, but was told that nothing has been filed. I called technician, Rick, who assured me that he has submitted email & will submit again. Another week has passed, no one has called me. When I called the technician, he told me that nobody is looking into my request. He asked me to lodge to complaint to CEO!

Samsung after sales service is really bad! I don't have a working refrigerator for 1 month already!

The worst company ever. The worst service ever. Everything is terrible. We bought a tv one month ago and it stopped working. We went to the store it was bought and asked what to do. They said we have to call Samsun company and ask for a replacement. That's what we did. We were transferred many times and didn't get help. They did nothing and stopped responding to our emails. I hate them so much. Don't buy their electronics!