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Samsung Electronics / charges

Posted: Apr 21, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
jOHANNESBURG, South Africa
Good Morning

This serves a s a complaint about my utter dissatisfaction, lack of client service and pure disregard for me as a client. Read the below and we can chat after wards please.

Vino Garach

From: Vino Garach
Sent: 20 April 2017 08:23 AM
To: 'zaservice' ; 'vgarach'
Cc: gino.garach@gmail.co.za
Subject: RE: Service vs money grabbing
Importance: High

Good Morning

I have not received any positive feedback. Please can I have your director’s e mail address? The client service is non existent

From: zaservice [mailto:zaservice@samsung.com]
Sent: 18 April 2017 01:39 PM
To: 'vgarach' ; Vino Garach
Cc: gino.garach@gmail.co.za
Subject: RE: Service vs money grabbing

Good day Gino Garach,

It seems we were in contact with you and one of our senior customer service executives have given you feedback with regards to the query logged via email.

Please advise

Kind regards

Zaservice Team

From: vgarach [mailto:vgarach@vodamail.co.za]
Sent: Sunday, April 16, 2017 9:57 AM
To: Vino Garach ; zaservice@samsung.com
Cc: gino.garach@gmail.co.za
Subject: RE: Service vs money grabbing

Still no feedback?🤔

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Vino Garach
Date: 10/04/2017 15:35 (GMT+02:00)
To: zaservice@samsung.com
Cc: gino.garach@gmail.co.za, vgarach@vodamail.co.za
Subject: RE: Service vs money grabbing

Good Afternoon

Since our last conversation, the gentleman who called me as going to sort this out for me. Please advise where are we with this?

From: Vino Garach
Sent: 06 April 2017 04:06 PM
To: 'zaservice@samsung.com'
Cc: 'gino.garach@gmail.co.za' ; 'vgarach@vodamail.co.za'
Subject: RE: Service vs money grabbing
Importance: High

Good afternoon

It’s been 24hrs plus since I sent this mail and had no response. Can I have the mail address for your directors please?


From: Vino Garach
Sent: 05 April 2017 03:31 PM
To: 'zaservice@samsung.com'
Cc: 'gino.garach@gmail.co.za' ; 'vgarach@vodamail.co.za'
Subject: Service vs money grabbing
Importance: High

To whom it may concern

I trust that my mail finds you in better stead then I am in

It is with great dismay and aggravation that I write to you. I have been a sworn Samsung client and very loyal to the Brand for many years. Almost everything electronic I have is Samsung branded. After staying loyal to the brand and suffering many issues in the past and having to dig into my pockets all the time I have come to the end of my rope with this.

One of three Samsung smart watches that I own was taken into a Samsung store at the mall of the south to have a loose strap sorted out because of the band coming loose on the casing side. The store was willing to help and said it would be done at no cost. The unfortunate thing is that at the time their tool had just broken and then referred my son to your Constantia branch. The mall of the South manger said it would not cost anything.

Last week I was called about this watch from your Contantia office and I told them I don’t have a quote and did not know there is a cost involved. They apparently sent the quote to me son. The price tag attached to the repair which was told to me on the phone I find absurd. Firstly, the problem was known and needed no searching or investigation. Secondly the problem was pointed out and all that needed doing is that the clip be reinserted. The mall of the South was going to do this over the counter whilst my son waited for it. Constantia booked it in and when I was told about the ludicrous cost I said no way will I pay and that I’d rather collect it as is.

Today im told of another R 200. Plus payment to be made for investigation work in their workshop which is also a load of croc. After so many years of buying Samsung products and staying loyal to the brand im expected to pay for work that would not have taken more than 10 minutes to undertake. I find the cost to be way overboard, unfair and unjustified.

If this is how Samsung treats loyal clients and brand pushes which I am, then I would not buy Samsung again and rather switch to Apple. I am not happy to pay for this repair and after all the support and loyal buying of your brand, I do believe that Samsung could do this repair at no cost. Unless client service and satisfaction is not in Samsung’s business vision.

I do hope you will do something for me in the aforementioned case. I don’t expect to be cheated this way by your outlets for something simple as a loose strap.

Looking forward to your positive feedback

Job number- [protected]

Vino Garach
Complaint comments Comments (0) Complaint country South Africa Complaint category Repair Services

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