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Samsung Electronics America / evaporator iced up

1 400 Valley RoadMount Arlington, NJ, United States Review updated:

Samsung Refrigerator RS2534VQ. I have this model for a little over 3 years. Then the refrigerator temp indicator on the display panel start to The flash. Sources on the internet led to believe that the evaporator on the fridge side got iced up. I opened the panel and found that it was true. So I thawed the ice. This worked for two weeks. Then the problem shows up again. I called the executive customer support department and asked for a free replacement of the part Assy Cover Evap Ref. I wanted to get one for free for several reasons. 1) This part is faulty by design. Samsung modified the part as Jan 2007. They did not send out a recall because it's costly and it's not a life and death issue such as tires, or computer batteries that may cause fire. However I saw so many consumers on the Internet complaining about the same issue and nobody seemed to get help from Samsung. Secondly, I spent hours and hours researching the problem. Reno is a non-covered area and the closest technician comes from over a hundred miles away. I would have to pay the person $350 just to take a look without any guarantee the the problem will be fixed. I know pretty much what the problem now because I spent a lot of time researching the issue. I just need the replacement part. I believe Samsung owe me a free part for the time I spent and the spoiled food. However I was told by the customer service people that Samsung has no such a policy and I have to buy the part from a supplier. Or I can write to the top brass of Samsung and appeal to them. So I decide to write to them and I encourage all of you who got a crappy Samsung fridge to do the same. Here's the Samsung's president's address: Samsung Electronics America Office of the President 400 Valley Road Suite 201 Mount Arlington, NJ 07856.

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Comments

  • Va
      4th of Jun, 2008
    0 Votes
    Samsung Electronics America - Avoid this company
    Samsung Electronics America
    105 Challenger Road
    Ridgefield Park
    New Jersey
    United States
    www.samsungcamera.com

    I bought the Samsung S630 digital camera a few months ago and it is complete junk. The USB does not work properly and only when it wants to. It also eats batteries like its nobody's business. Crappy camera. AVOID IT!

    Tech support cant even figure out what is wrong with this camera. I bought it at WalMart.

  • Da
      22nd of Aug, 2008
    0 Votes

    same thing as above, but mine was under warranty, after 4 weeks waiting on a service person>i was told no repair people in my area!
    2 more weeks, i called LOWES CORP.OFFICE.
    TOLD THEM I WAS LOADING THE FRIDGE ON MY 2 TON FLAT BED TRUCK WITH SIGNS THAT SAYS LOWES DOES NOT SERVICE WHAT THEY SELL!
    within an hour they were ready to deal!samung gave them a credit, but we lost 200.00 food
    and it cost 240.00 more for less fridge!
    no satisfaction!

  • St
      17th of Apr, 2009
    0 Votes

    Agree with your thoughts I have the same issue with a washing machine
    I am beside myself as I type this request for support. I started asking for support April 11, 2009 and still have not be provided any available options. I purchased what I thought was a SAMSUNG top of the line steam washing machine Model WF448AAP and expected wonderful results. What I found is an undependable washing machine. I had a Maytag that broke after 15years of services and wanted something that I thought was a little better and what I seemed to have purchased is a substandard washing machine that has worked for approximately soon to be 3 months since I purchased the machined January 24, 2009 and have probably used the machine about 20-30 times since I owned it. The machine started turning off intermittently and now doesn’t even turn on. We called customer support on Saturday and they stated they would put in an order and someone would call us. Then that service provider called us and stated they didn’t do business in our area and we called the customer support center again. Then again they stated they would put another order in. Again we recd a call from that company who told us they didn’t do service in this area. We then called the customer support center and stated on the phone while they called several centers and they were also were told they didn’t provide service. The agent stated they would research the community and get someone to provide service for us or they would replace the unit. No one returned our call and we called back on Friday 17Apr09 and then we were told we would have to call back on Monday and talk to the ERC to see about replacement as they couldn’t authorize it. I asked for the ERC number as that was the unit I needed to communicate with—but they were able to provide that number. I think we have been reasonable with this request and we haven’t been aggressive asking for the support..But we are at our wits end as I still have wet cloths probably no longer useable as they have been wet for 5 days in the washer. But besides that I am concerned with the lack of customer service we have been provided from your agency. Why do I have to keep initiating the support and why does you customer service keep providing request to companies that don’t provide service in this area. We don’t live in a rural area—to where I wonder if it is just your product. We also have a Samsung dryer and now I am wondering if that will last. Please contact me at your convenience as I would like to come to some equitable adjustment for the product. Option 1: Return both products and you can refund our money. Option 2: Replace the washer. Option 3: Fix the washer—which we already know won’t happen. Please call me at your earliest convenience to discuss this. I have the names of the customer support technicians I spoke to on Friday. You know I was stationed in Korea in 1993-1994 and really enjoyed the country—I also provide conversational English lessons to several Korean families. This was one of the factors in my purchasing a Korean product…But it concerns me that I purchase such a costly item and have problems with it in the beginning..Sound like a Lemon Law issue.

    Thanks for listening

    Sydna

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