Samsung
reviews and complaints

Samsung french (3 door) refrigerators are
Poorly designed.
I have one! Bought it at best buy — great price!
Bought it in august 2015. My son advised me to buy an lg. That is important to this rant! I'm 79 and do need advice from time to time. Didn't take it because I liked the very similar samsung model better. If my husband were alive, I would never have been able to buy an extended warranty, but thank god I did. It wasn't cheap - its a 5 year warranty.
I am on my third ice maker, plus a repair to the latest model ice maker samsung changed to because of "problems" with their ice makers. Had service yesterday. Best buy's service is really good - but... They have to work with the parts samsung sends to your home.
Needless to say - now the ice maker is icing up. Yesterday's problem was that for a week, I could have opened a snow cone stand, as the only ice I could get was snow! Today's problem is that I get half ice cubes and some snow,
(understand this makes a wet mess on the fridge front and floor). After yesterday's repair and part replacement, the inside of the recently, but not yesterday, installed samsung's new and better ice makers is iced up inside. So now I have to wait a week for an appointment so they can get new parts to me.
Shame on best buy for still carrying this beast of a fridge. Best buy knows there is an ice maker problem with this brand - and I know this is now well documented all over the internet, however greater shame to samsung, a company with a good reputation, for keeping this problem going. They can't solve this? I can't get a new fridge under warranty because guess what? Ice makers aren't guaranteed in the warranty of fridges. If you are even thinking of buying a samsung refrigerator - do your homework, and listen to your friends and family. I have other trouble free samsung products, so I trusted the brand. Don't! Don't buy their appliances!

I have never been treated as I have been treated by customer service, the third party repair service and Samsung in general. I paid for an extended warranty although my appliances were less then a year (refrigerator, dishwasher, electric range and microwave) old however I received the run a round from Samsung, the Samsung person (Cornelius) wanted me to make certain troubleshooting steps, which I refused to do because it involved taking a portion of the ice maker apart which I felt was the job of Samsung, not myself, after practically arguing with the Samsung associate, I was able to receive two work order tickets for a repair. This morning while in the shower a representative from the third party repair center called, obviously I was unable to answer the phone however I called as soon as I got out of the shower, no answer and three subsequent calls with the same result, I called Samsung, spoke to a discourteous representative who curtly said the center is closed on Friday?
So, with all that said, I feel Samsung was a poor choice for me to make when purchasing my appliances and for paying for an extended warranty. Samsung is not what I thought they were and hope that other consumers can read this before making a Samsung purchase.

Philip Callas

Dear Sir/Madam,
I bought a mobile (Galaxy J5 Pro) (serial no. 356435/08/602019/3) in Cairo, Egypt on 24 July 2017.
On 26 October 2017, the screen turned purple. At first it was a small spot then it became the whole screen. I took it on the same day to Samsung agent, I2 (10 Obour Bldgs, Salah Salem, Heliopolis, Cairo). The assistant told me the screen was broken and I had to pay EGP 2, 000 to fix it, although the mobile is still under warrant. I told him I have not dropped and there is not a single crack in the screen but he insisted it was my fault. He was not helpful and his attitude was rude. He did not seem to care when I told him I will complain to Samsung.
First, I do not expect this performance of Samsung product.
Second, I do not expect such poor service from Samsung agent.
I have been a loyal Samsung customer for the past 10 years unlike my brother who is an iPhone customer. But I have to say that iPhone customer support is much superior to Samsung. My brother has dropped his phone and broken the screen and they replaced the phone - as it was still under warrant - although iPhone does not even have an agent in Egypt, but they provide customer service through certified sellers.
I am dissatisfied with the service and I would like a replacement of the mobile or at least a replacement of screen for free.

I look forward to your response.

Sandra Ashraf Shawky
[protected]@gmail.com

My husband purchased a Samsung 8 on September 20, 2017 and promptly after getting home followed the instructions given to him on how to receive his promotional offer. He chose the 128gb memory card and fast charging wireless convertible stand. Today (10/25/17) he chose to check the status of his promotion. According to the web site there was no promotional offer associated with his email address so he called customer support. The person he spoke to treated him like he was an [censor]. My husband explained that he had followed the directions given to him to register for the promotion and the guy told him that those were the wrong instructions and therefore he had not registered for the promotion. I took over the conversation from there and explained that I wanted a supervisor, was told his supervisor was not taking calls and then after insisting some more was placed on hold. Eventually a supervisor got on the line. I was calmly discussing things with her when the phone call was cut off. Nothing was resolved. I feel my husband was disrespected and cheated out of the promotional deal. He has proof of purchase to prove the date he bought the phone and even registered for the costco rebate the same day from the same computer and it went through just fine. We are very unhappy long time Samsung customers. Ref # 570681 Supervisor said her name was Maria. Called 10/25/2017 5:30 pm pacific time. We would just like the promotional items promised.

About 4 to 4.5 years i pursed a 60 inch t.v. from sears. I paid 1265.00 plus a stand for it. I own it for about 9 months and the lamp went out. I at the time thought nothing much about it until I order a lamp from sears at a cost of 147.50 Part # BP 9601472A I installed it and low and behold it worked but only lasted for another 9 to 10 months. Another lamp cost 153.50 and it worked for at least 7 months and went out again, now i have to buy another lamp and it lasted almost a year and it, s gone again. This makes 4 lamps I have had to buy at a cost of 620.25. I was told by a Samsung rep. she was sorry and i would have to live with this since the warr. was long gone. Then in the same breath i was told that if i put a fan behind the t.v. it would solve my problems. Well it hasn, t I tried to call Samsung to complain and ask for help and now they claim there is no record of my complaint. I know this may not do any good but at least they could send me a couple of lamps to help out the cause since I am stuck with this bulb blowing machine. The serial # B19L3CKL8077879M The model # HLS6187WX1XAA The Version # PF01 Since I am on S>S. this is a cost I can do without . Please help if you can. If not I simply can not afford to continue buying lamps. The part number I listed above I think is a sears part number. i may be wrong but at least i buy them through sears simply because there is no repair service for this lamp in the Crawfordville area.

I wanted to change my broken screen so I paid Union Group Smouha to purchase a new one, they gave me a commitment that I would receive the mobile in 3 days.
It took them one whole week to change my broken screen.
After that, quarter of the screen touch was not working
Now I am still waiting for the phone for 2 more weeks after.
Very rude staff who don't show even intention in the slightest bit of customer care / service.
Very Unprofessional and insulting
My receipt number is 590921
Name: Ahmed Hisham Habiba
Mobile:+2 [protected]

I purchased a Samsung 60 inch 4K television at the end of January this year. Needless to say, this over $1000.00 piece of technology stopped working after 8 months. After scheduling two separate service appointments, and having to take off from work twice (losing two days pay in the process), the TV is still not repaired. The technician ordered and replaced TWO COMPLETE SETS of PARTS, and still has no indication of what is wrong with it. I then proceeded to contact Samsung customer service. The first agent ignored my pleas for assistance and obvious dissatisfaction, insisting for over 20 minutes that the technician needed to service the television for a third time. She then transferred me to another department, where I waited for another 20 minutes to speak with someone. This agent also insisted the TV had to be serviced, and left me on hold for a half hour when I requested to speak to a supervisor, after which they informed me there was no super visor available. I called back within 20 minutes and spoke with another customer service agent. They informed me that my ticket had gone under review since the last in home service (over a week prior), and that I would be contacted once the decision was made of whether I could receive another TV. Once I was contacted, the agent insisted I would only receive a refurbished television in replace of the brand new one i had originally purchased. After another half hour on the phone, he mentioned I could get my money back on the purchase once I supplied the receipt. I emailed the receipt immediately and was contacted the following day. The new agent was very rude, insisting that since there were other purchases made on the same receipt it would take time to figure out the situation. She also refused to refund the tax I paid on the television. I once again attempted to speak with a supervisor. She continued to be rude, cutting me off and said I would be contacted by a supervisor 48 hours later.

I cannot fathom the ineptitude of Samsung and their supposed "Customer Service". It has been almost a month without my television, and an excessive amount of phone calls resulting in little to no customer satisfaction. I am paying for cable service this month for a television that does not work, won't be replaced with equal technology, and have not received a refund. Not to mention the loss of pay for missing work twice in order to be home for teach service, and the rude and excessive agents who have been unable to stand by Samsung's supposed high level of customer service.

I purchased a Galaxy Note 8 under the trade-in promotion, where I received $425 discount for trading in my Galaxy S7.

The Note 8 was defective and I had to return the order. I contacted Samsung regarding the process for my trade in and was advised there would be no credit issued.

I believe this is an illegal practice. I should be entitled to a credit for my trade-in since the order was returned.

Do not trust a Samsung Extended Warranty!

I purchased an extended warranty for my Samsung refrigerator and received a PDF with proof of insurance and instructions for how to call for service.

Call 1: the agent told me to call a local Samsung authorized repair facility, and when I did, I learned that that facility hasn't been authorized for Samsung in months and that Samsung keeps sending people to the wrong provider.

Call 2: agent told me that the prior agent was wrong AND that my contract wasn't input into their system appropriately, but it's all fine now, and they would have an authorized repair facility contact me. The repair person called and said that I should expect to pay for the visit, parts and repair because I didn't have current warranty coverage.

Call 3: I called Samsung again, and once again, was told the prior agent didn't input the contract info appropriately, but it's all OK now! I'll get a call from a repair firm to have my repair done for free.

Calls 4-6 were EXACTLY the same! A person saying, oh, it's fixed now, or in addition to the contract now being recorded correctly now, I have to call the third-party (not Samsung) that manages the extended warranty service (Assurant), but in the meantime, I got no service, my refrigerator is leaking like crazy and I'm furious.

FINALLY, I got to talk w/ a manager -- my efforts to escalate earlier were denied -- I was told that the contract contains false information and that I actually should not call Samsung to arrange for service, I need to call Assurant. The Samsung manager authorized me for a "one-time" repair. I explained I didn't want one-time authorization because my contract provides service for a full year, but ...

The manager said that despite my extended warranty being on Samsung letterhead with instructions to call Samsung for repairs, that is wrong, and that Samsung only actually handles repairs in the first year of ownership.

There are more wrinkles and frustrations yet to my experience, but the above paints a good picture of customer-service agent incompetence, lack of escalation process and complete lack or coordination between Samsung and Samsung's extended warranty providers.

Between being on hold, talking with Samsung reps, talking with Assurant reps and talking with authorized (or not) Samsung repair people, I invested more than 6 hours over 10 phone calls that spread over 7 days. Samsung customer service is the worst.

The people at ServiceQuick were very helpful -- they're the ones who actually did the repair. They were responsive, communicated well and were almost as frustrated as me!

Hello,
I register a complaint from last 3 month and they told me you need to replace the pcb circuit i pay for that 10k and still they are not capable to repair my ac. The engineer told me again pcb come from company faulty so we need to replace again. After few days he came with new pcb and still the same problem after 2 months samsung company took a decision. Return to take ac unit and they are refunding my payment for ac unit.

So here my complaint about is 10k which i already pay samsung service center for pcb.
When i call to service center they told me to fight with samsung company. This is not my fault. And samsung company not giving me the proper answer.

Where i have to go for my 10k can you help me out?

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]

Purchased the Samsung 65" Curved TV from Best Buy and after 18 months screen when completely black. I tried calling Samsung consumer service all they were willing to do for me is provide me with a number to a TV repair shop. TV repair shop came out and replaced the power board (BN44-00818A). Cost was $192 for the part and $200 labor. I called Samsung again hoping they would at least pay for the faulty part but they refused. Spend $6, 000 for what I thought was good product for a reputable company. 100% wrong on both counts. Couldn't be more disappointed.

I bought a Samsung TV from Costco. After a week I noticed the remote wasn't working and saw on the box, "Don't return item to store. Call Samsung". I called and they said the remote was bad and sent me a new one which I reviewed a couple weeks later. It worked better but still didn't work past 8 feet from
the TV.

After a couple months I called again and they said it was the remote so they sent me another remote. It still didn't work like it was supposed to and
after a few more months it got worse. I called again and after doing tests they said it was the remote and they would send me a new one. I told them that they already sent me two remotes and that it was the TV that was bad. They looked at the notes to confirm this and said they would get a repairman out
to repair the TV.

After a week a repairman called me and scheduled a time to repair it. Then I get and email stating that they don't have any repairmen close to where I live and tell me they will replace/exchange it for the same or better TV. They said some would contact me to arrange the exchange.

I waited 2 weeks and no contact from Samsung. I called them and was told that Samsung had decided that they wouldn't exchange it but would only
give me a refund. I explained that I bought the TV on sale and it would cost me a lot more paying full retail for a new one. They told me this was their final
offer.

I called Costco and told them this is the worst service I have ever seen with a large company and that I was going to return it after the first week but Samsung talked me out of it. They apologized about the horrible service and agreed to let me get a refund at their store instead of having to deal with Samsung.

Since then I have been getting emails from Samsung telling me they want to repair my TV only to receive another on the next week stating they want to do an exchange the TV.

It is hard for me to imagine that a company so large and does so much business has such horrible customer service.

Hello, I am Ahmet. I am writing to you from Turkey.

I know that I must send e-mail to Samsung technical service in Turkey, but they in Turkey behaviours very rude and they always put the blame on customers. So, I have no choice from other writing you. Please, help me.

A glass of water pour out the cell phone in 09/05/2017 . The water entered to the cell phone. Suddenly, I called the Samsung Support line. They suggested to the cell phone off. Because of the eid, they delayed to receive date for the cell phone. I gave up my cell phone to Samsung technical service in Maltepe/Ankara (work order no: [protected]). They said that user error but I said, there is waterproof feature in the cell phone’s properties. Although I obeyed all the rules about using cell phone, it got out of order because of the water pouring. After I talk about the problems on it, they said ‘How can we know you to be honest?’. They were really rude. When I gave up the cell phone, they said that the user error after looking the phone within 60 seconds. I understood that whatever I do, Samsung technical service personals will say user error. Finally, they decided to blame to me about usage error and wanted to 1100 (350$) Turkish lira for renovation.

My first smart telephone was Galaxy S3 and I have Samsung TV(46es6340), 2 Samsung powerbank .My brother has Galaxy S3, my wife has Galaxy S4 (Now I think that ı buy him Note8). I always recommend Samsung mobilphone to people around me. Now, I ask you. ‘’ How can I trust Samsung after this.’

I bought a Samsung range just two years ago. On Monday September 18, 2017 we left home, every thing was fine, and fortunately nobody was home. When we came back around 5:30 pm. We saw that the range glass cook top burner was melted and broken.
I called customer service, sent them pictures. They replied back to me that it is physical damage!
How it can be physical damage, the burner was melted, there is no room for expansion. I explained to them that we were not at home, how it can happen!
I called them back, but they told me that it is final decision.
I explained the situation again and again. It is human error, the technician may make mistake. I asked them to review it again and send your technician to see my range. It seems that I am talking with robot, they didn't hear just repeat that it is final decision and there is no choice.
After long discussion, they told me to contact me again after 24 hours, now it is Friday September 22 and still I am waiting and I don't have range to cook for my family.
Please check your voice record. I will complain to the government, if I don't get any feedback.

I was about to buy a Samsung for my daughter as she's celebrating her birthday in a couple of days when my account went under review. this is always happening to me and now i hope don't lose this opportunity. If i'm unable to get this done, i would sue the LETGO company. please i would like you to ere-nable my account back ASAP thanks.

Email : [protected]@outlook.com

I bought a new 65” Samsung in 2015 and moved to Hawaii last year. TV has been sitting in the factory
box for the last year. The 42” Samsung that came with the house worked fine for the first 9 months then
just stopped in the middle of a show. I then hooked up the 65” Samsung and it worked perfect for two days,
then shut off in the middle of a show. Of course Samsung has a limited ONE year warranty so they recommended a service facility who gave me the price to fix, then turned out that they had informed Samsung over a month ago that they no longer had a repair person on The Big Island of Hawaii. They then told me that they probably could work out something where I could get a discount on another Samsung since they could not provide service for me. When they failed to call me back when they said they would, I called and the rep told me that they had cancelled my account because they could not service me. Not sure what account they were referring to but it makes me understand I need to switch to another brand that has a service center in the area. And of course I will buy an extended warranty.
They sure don't make things like they used to in this planned obsolescence, “rip-off the consumer culture”.

I received an email message saying I was qualified for a $450.00 rebate because I was a prior owner of the infamous Samsung Note Seven . I followed the instructions to pre order the Note 8 . When I received it I took it to T-Mobile for activation and turned in a LG V20. Today I called Samsung to ask where my rebate was and was directed to another person that I had to wait for over four hours because of tied up lines...FOUR HOURS !
When that person answered I could not understand what she was trying to say because of her very heavy accent. What happened to people who work and sell products in America speaking understandable English?
I asked her to let me talk to her supervisor and then I was again put on hold. She came back on to tell me ( I think) that everyone was tied up because of the call volume.
So I tried my best to try and understand what she was telling me. After another few minutes of trying to communicate with her I again asked for someone else to talk to. She then said something I could not understand and put me on hold. After a few minutes I was hung up on. All together I have been trying for over six hours to resolve this mess!
I have done all that you have required. Actually I had two Note 7 phones one replacing the other. After being demanded that I turn in my Note 7 I reluctantly turned it in and purchased a LG V 20. That is the phone that I turned back in as you required. Finally the Note 8 was for sale and that is when I followed your instructions to pre-order the Note 8. PLEASE HELP! THIS IS BEYOND STRESSFUL!
Everything was going so well when I had my Note 7. I was so pleased at what you were doing for me by rebating some of the cost to soften the negative impact it had on me!
I so hope that this is the last time that I have to try and receive my rebate as promised!
My phone # [protected]
My e-mail [protected]@yahoo.com

Thank You For Your Patience!
CSM Donald L. Barack

Samsung, bad quality, worse customer service

I purchased this Samsung 55" 1080p Curved LED Smart TV (UN55K6250AFXZC) about two months ago. After I installed the legs to the TV, I noticed the TV was not level. One side was about one centimeter higher than the other side. I disassembled the legs and reinstalled quite a few times. No matter how I tried, it was still the same. I called Samsung’s customer service as it was still under their one year warranty. They passed me to a so called executive relation agent, who denied that was a quality issue and insisted it is not covered by their warranty. I said this is obviously a manufacturing defect due to poor workmanship, which is covered according to Samsung’s warranty. He said customer should report this kind of issues within 48 hours of purchase or Samsung is not going to do anything about it. I asked where this 48 hour rule is communicated to the customer, in their warranty, manual or even the recipe? He said that was in their internal documents. I asked how can you require customer to do something that is never communicated to the customer and use that as an excuse not to honour your own warranty when customer didn’t do it. He said “yes we can”. So basically their “one year” warranty is only good for 48 hours and they can come up with any excuse to deny their warranty according to their “internal documents”. And the agent actually hung up on me. It was the worst customer service I had ever experienced.
After that I visited a few stores where this TV was on display and I noticed quite a few of them actually have the same problem, which indicated that this is a common problem for this TV. If you have one at home you might want to check it as well. Have the TV sit on a flat surface and measure the height of the left and right sides of the TV, you will see whether it is level.
Samsung is having safety issue with their Galaxy Note7 and is also recalling their Top Load Washing Machines due to physical hazard (http://healthycanadians.gc.ca/recall-alert…/…/60872r-eng.php), these are not isolated incidents. They are indications of Samsung's quality system is falling apart. I will never buy any product with a Samsung logo on it again for their unstable quality and the terrible customer service they are going to provide.

Dear Samsung,
My name is Joel Valcin, I have been a Samsung fan for a while, ever since the Galaxy S came out. I have owned multiple Samsung devices such as, Samsung Smart TV 7500 series, cell phones i.e galaxy S, S3, S4, S5, S6, Note 2, 3, Gear s, S3 and maybe note 8. The reason I said maybe, I already pre-ordered the note 8, but as of right now, I am in brink of cancelling that order. All these devices can be confirmed under my registration account including my Samsung note 8 order #D6B1VL17.

Now let's talk about the case in hand. My repair ticket number to the gear S3 is [protected]. On August 10th, I contacted Samsung in regard to my Gear S3 because the screen stop working. I mailed it as requested from Samsung service repair, and about two and a half weeks later I received the watch back. I was happy Samsung took care of the watch and resolved the issue. I also received a phone call from customer service apologized for not returning the watch sooner because after fixing the watch, it failed quality checks therefore had to fix more parts from the watch. Unfortunately, after about two weeks, I started experiencing the same issues as before where the screen turns green and yellow unable to see the contents on the watch. I contacted customer service once more, and return the watch for a second time. I just received the watch from Samsung repair shop with a statement stated that after examination it has been found that the watch is unrepairable due to liquid damage.

I called the repair shop to ask what does that mean, after I spoke to the associate and manager, he says there is nothing their can do about it. First of all, I did not put the phone under water. This is what I do not understand, I had the watch for nine month never had water issues with it, now I had it for less them 2 weeks after it was repair by Samsung all a sudden it has liquid damage very convenience for the repair shop to say the least. I did not take the watch to water, unless the repair shop failed to seal the watch the way it was before conducting repair to it.
I am very dissatisfied with Samsung repair shop and giving Samsung a last chance to make this right. I would hate to see Samsung lose this loyal customer who championed Samsung products to all my friends and family. I am not cancelling my note 8 order awaiting Samsung's response in this manner.

I may be contacted by email at [protected]@gmail.com or [protected]

my details:
Hiwa Flavien
[protected]

dear, I am a user of your product since a couple of years now. but I am highly dissatisfied with my last purchase of the Samsung galaxy S7 edge.
the device fell down and the screen got damaged (with is my fault) and after a couple of weeks the system started malfunctioning. I brought back the phone to Belgium since it should still be under warranty but they sayed that since the screen is damaged the warranty has no value. I am very much disappointed because the problem is software and not Hardware, touch etc is working perfectly.

I have literally more than 5 Samsung devises here at home (Samsung gear S3, Galaxy A3 - 2016 model and 2017 model - Galaxy S6 that I bought together with the S7 in Media market Brussels Samsung J, etc)

Since I am a Businessman that travels a lot in many countries(Malawi, Mozambique, China, Dubai, ...) I need to have a phone that is strong fast and has all the futures that I need in my business, now I was waiting for the Note 8 to come out and replace it with this galaxy S7, due to this software malfunction I had to buy another phone to replace it before the release of the note 8.

due to this disappointment I am now thinking to switch to iPhone.