Samsung Egypt — unsatisfied customer
Kindly find my disappointment while dealing with Samsung official distributer in Egypt (union-group).
First of all after sales service provided by Union-group doesn’t meet the standards of a multinational company such as your reputable company. I decided at a certain point to send you this mail to warn you of the low quality service that is provided under your name in Egypt.
I recently bought a mobile phone (Samsung S3 – Model GT – I9300 – IMEI [protected] – Serial no. RF1CBBVS78J) from a local vendor (Mobinil) with an invoice date of 18th of Jan. 2013. After a soft use I faced an unusual problem appearance of black dots when trying to load a program in addition to the inability of the device to load any game. This problem persisted during the two following days. I decided to take it back to the vendor (Mobinil) who redirected me to your official distributer in Egypt (union-group). When I presented my complain I was informed that the device will be held for 5 days to reply my complain most probably by a replacement for the device with a new one. I went back to Union-group to ask about the device situation after the 5 days mentioned by Union –group representative (with no name tag!). I was informed by the representative that he holds no reply as an approval for recall from Samsung Egypt is in progress. I was informed by the representative to ask about the device after 2 MORE days. I went back again to Union-group 3 days later to find the same answer.
I don’t know how many days I have to wait to be able to use my device, the one I bought 21 days ago. I am totally unsatisfied by the value of money. I even have doubts about being able to rely on such an after sales service.
I am requesting a direct intervention to stabilize such situation. I am also requesting a compensation to cover the time and effort wasted. I believe you care about your customers, reputation and image.
Your fast response will be highly appreciated.
Mostafa El Turky
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