Samsung Egypt / galaxy grand 2
Kindly advice as I have a problem for more than 3 months with my samsung mobile.
My mobile is galaxy grand 2 and after updating it''s software from android jelly bean 4.3 to android kitkat 4.4.2 but some defects appeared after the update.
The device has the following errors:
- it restarts frequently.
- it suddenly stops working and needs to be restarted to work again.
- the durability of the battery became lower than before the update.
- the camera doesn't work and an error message appears (Failed to initialize) or (camera has stopped).
- it takes long time to recharge the battery.
And I went to the customer service 3 times and every time they return it to me without any change (just reinstall kitkat software).
* I just want to downgrade my device software to jelly bean 4.3 or exchange the device.
# your response will be appreciated as the problem may affect the image of samsung and I will travel to another country after 5 days from now.
Device name: sm-g7102
Serial no. : [protected]
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