Samsung
reviews and complaints

BEWARE OF SAMSUNG...attempted to switch to android. (Never again)
This is my experience with Samsung, enjoy!😤😤😤😤😤
Good Afternoon,
I purchased my Samsung Edge 7, 8 months ago from Wireless Etc. in the Costco on Dundas in Mississauga. I am very upset with this phone thus far. I am certain that I was given a defective phone at time of sale. 6 months after having the phone, a red line appeared down the screen which appeared after turning on the phone one morning. I had never seen this before. I originally brought the phone back to Costco, where they did nothing and sent me to a different Costco (heartland) saying this location would know what to do. After going there, they did not know what to do and sent me to the Samsung store. Samsung looked at the phone and said the screen was defective and needed replacing, and that they had been seeing this issue with this model. At this time they also found that the battery was defective. After I went home and assumed the issues were resolved. However, on another morning shortly afterwards, I went to turn on my phone and the phone would not turn on at all. I returned back to Samsung to tell them there was an issue and when I left the phone they said there was mould inside the phone. I am extremely frustrated because if they just had the phone to replace the screen, how did they not see at this time there were other issues, if they were indeed there? I was never shown this apparent "mould". When my girlfriend went to pick up the phone at Samsung in Heartland, the phone had already been put back together, and the customer service was extremely rude and condescending and treated her like she was incompetent and a liar. At this time the rep said there was water damage in the charging port and it was "corroded". This was completely different then what the service person on the phone had explained. The rep went on to say that the person who phoned was confused. Furthermore after my girlfriend had continued to explain that there was no possible way of water damage because the phone was never exposed to liquid or vapor of any kind, the rep laughed at her and continued to treat her like she was stupid. I am really confused as this phone is also water resistant so why would this have become corroded in such a short period after being replaced, especially since there was no exposure to any moisture. The customer service person had not prepared a report for me and when my girlfriend asked for one and the cost of how much it would be to fix the problem, he couldn't give her a straight answer and had to go back again and make one up which he quoted at $280.00. When my girlfriend inquired as to why it was so expensive, she was told that the charging port is attached to the screen and so both parts would need to be replaced. This is exactly what was just replaced on the phone! How could there be such extensive damage like "corrosion" and "mould" without any other sign of water damage anywhere else on the phone? Again, water damage altogether is impossible! My girlfriend was not provided with any solution or anyone to speak to in the store that could address the problem. She was simply sent back to Costco, where they proceeded to send her right back to Samsung... but not before they asked why we had not purchased a extended warranty at Costco. No one ever offered this warranty at the time of sale, we were not even aware that it was an option. I would have taken the warranty had I had any reason to expect "water damage" on a water-resistant phone (that again, was NEVER exposed to water in the first place). At this point, I am beyond frustrated as I have called Samsung, visited their location, AND gone to Costco multiple times. Everyone keeps displaying an attitude of "it's not my problem" and keep simply re-directing me to other avenues that will not help me. I have never received such terrible and inconsiderate customer service in my life. I am now stuck in a contract with a premium plan, for a phone that I cannot use and cannot get replaced. Please provide me with a solution once and for all, as I have been unable to communicate with anyone for so long.
Thank you for your prompt attention to this matter, as I have been unable to use my phone for over a week.
Marco Gilmore

Rather than go through the details of the 20 or so phone calls to them, i'll cut to the chase. The ice maker never worked satisfactorily and after two repairs we called for the third repair. They offered and we accepted the offer of a refund of 90% of the original cost. That was in november of 2017. We jumped through all their hoops in order to get the refund.in fact we submitted their requested information numerous times, only to be told over and over again that we would have the money in 7 to 14 days. When we call to inquire where the refund is, were told our request will be "elevated" and someone would call us in 24 to 48 hours. No one ever calls. And so we call again and again... It is now over 2 months and "we no longer believe" we' ever see a refund! Stupid us, at one point before christmas we even purchased another samsung refrigerator to be delivered early january. Since the assurance of the money to be in our account by the end of december never occurred, we canceled the order. We'll just limp along with buying bags of ice from the local store; we guess our three year warranty is still in effect and if another type problem occurs we will go that route! My advice is to buy a 1950 type refrigerator that "lasted" like the energizer bunny" just keeps going and going!

Have tried to get help many times for the family hub working with IPhone and transferred many times without a resolution Now today I got a phone call asking how my call went and I started to say "terrible" and he hung up on me.

I have to give you a -0- on customer service and by them telling me I should use the family hub with a Samsung phone is bordering on a class action law suit. That would be false advertising because you say it works with IPhone.

Spent thousands on Samsung Refrig/with hub, Robot Vacuum, gas stove/with double oven convection, Dishwasher and 2 Smart TV's and this is how you are treated.

I picked up my Samsung refrigerator from Best Buy on December 1, 2017. There was a crack in the drawer inside. I called best buy and they told me to swap my drawer with the one they had in store and they would order me a new one. Four weeks later I called back and they had not ordered me new one and told me they were never planning to order me a new one and I need to call Samsung. I called Samsung and spoke to Jannessia. She had no clue what she was doing and I had to repeat myself over and over again. She finally told me the order was submitted and I would received my ne drawer. Yesterday, January 7, 2018, I receive a voicemail from a man from the Samsung phone number, as I called it back and it said Samsung on the operator, stating they were closed. The voicemail stated I needed to submit my purchase receipt via email. I called today January 8, 2018, to be told no one ever called me yesterday and that my order was cancelled because they did not have the serial number of my fridge. Jannessia asked me twice for that number and she did not do her job properly. Samsung customer service is the biggest joke I have ever had to deal with. Try hiring people who actually want to do their job correctly. I will no longer purchase Samsung products.

I am complain my mobile phone my phone have touch problem and I re-apper on authorized service center in west Bengal, ukhra but after servicing my mobile I have new problem in my mobile it is receive calls from both ism cards even during call and touch is properly not work . when we want to delhi's service center, there was no way to remove this problem and i was told you will have to fix the problem by going to the same service center at the service center you have built.

i am not satisfied this samsung service center.

Hello Team,

Greetings!

I would like to use this mail to express the depth of discontent and unattended service rendered by Samsung / Lulu, despite of being a loyal customer since years.

This is related to Samsung A7 -2017 which I had purchased from Mushrif Lulu Hypermarket on 18 Feb 2017. I have been facing issue with Slot 1 - SIM, where it was getting out of network all of a sudden. However it was resuming to service in minutes. This flickering / instable behavior was reported to the outlet and in turn to your service centre team. Not sure how to comment on the service - however it ensured me to shuttle up and down 5 times for resolution of the same issue. Even though - replacement was demanded - no attention was given to that rather justification was given as software update and last one was along with PBA replacement. To add on, every time the comments from the team when requested for replacement was - Lulu has got no role but Samsung need to decide on this. Not sure about the responsibility of rendering the service as outlet. If so, the customers can directly deal with Samsung

Details of all the service trails are attached for your reference, latest one being w.r.t Service Doc No: [protected] (Lulu Service Memo) / [protected] (Samsung Ref number).

Noting the warranty expiry is approaching and having replaced both SIM's (to check that option as well) - let me be very much prompt in ensuring your kind consideration to arrange for replacement. Additionally, let me also highlight that no customer would like to repeatedly walkout with the same issue reason unless it's genuine.

Best Regards,

Sahal Yousuff

[protected]

Powerbot only worked for two weeks then died. Spent $600 on this. Samsung wouldn't stand behind their product or even guarantee to price match a replacement one. Have to send broken one back, wait for them to refund me, then purchase a replacement at the current price and then once I receive the replacement, I can call and request they price match to the original price of the original. They say I have a 75-90% chance that they will decide to price match. REALLY? Purchase directly from Samsung and this is how they back their product?

Customer Service Rep's response...word for word...
"That's just how it works Maam...You just have to deal with it." Customer Service Reps name is Saad. If you get him hang up and try again - he doesn't give a [protected]@@m! Don't think Samsung does either. We decided to spend our Christmas $ this year on a Samsung Powerbot...it didn't even make it to Christmas...Samsung's response was very completely BAH HUMBUG...

After owning it for less than a year my watch quit working correctly. I sent in for repairs twice (starting on July 2017) and it still didn't work. I sent it in for replacement in Nov. 2017 and it was received on 11/8/17, I heard nothing until I called on 12/8/17, 12/15/17, and 12/19/17. I was promised an email & tracking which I have not received. On the 12/19/17 call I was refused my request for a tracking # and to talk to someone above ECT. After being on the phone for 3 hours the Manager hung up on me. I want my replacement watch or a refund immediately.

hello i sent my phone in three weeks ago i was told that it was repaired and being sent back it was dispatched on the 4th the 6th the 8th 11th and 13th of December and still today is the 14th of December and no phone has come no call from Samsung customer relation or any tracking info provided .
I am absolutely shocked at the pathetic service Samsung is providing the most horrendous service i HAVE EVER RECEIVED FROM SUCH A BIG COMPANY.

Samsung cannot provide a repair person in San Antonio, TX for 9 days.

The refrigerator is 16 months old and cost of approx. $3000.00

Part is backordered and NOT available until February. The leaking around the filter housing is a know problem with this model RF28K93880SG/AA.

The repairman stated there are thousands of these refrigerators with the same problem. Samsung is having to manufacture this part to meet the demand, part is backordered until Feb 2018.

DO NOT RECOMMEND PURCHSING THIS UNIT OR ANY OTHER SAMSUNG PRODUCT.

I can not connect to my carrier.
Contacted my carrier and they said go to settings > Mobil network> network mode > global > Then turn off and back on again and should have cellular service.
I went to settings > Mobil network > the only available option not greyed out was access points which took me nowhere. Other greyed out in network were only roaming ( which, I don't know but may be key to connection ) greyed out, last not available option was signal strength.
So I made the mistake of spending the evening with Samsung's ( actually only a company hired to handle complaints, no Samsung employees) "support". Told them the problem, waited, , , , , I won't go on, , , but then a reply or question which went on for ? hours with no solution offered. I don't know if you could get a copy of discussion but I finally gave up and in the am I checked to see if ever answered and apparently someone had finally replied @ 2330 too late but I proceeded to continue and wrote "hello" with no reply. I was exasperated and expressed just continued writing, 15 - 30 min. Then someone came on line. He asked what I needed so explained, waited, waited, did not know if he was even still alive as I had aged a few years while waiting, so I went back to writing, not at him nothing offencive unless he was offended by the waiting, waiting, and perhaps but not sure may have even expressed to many truths about the service but the writing was never aimed at him, no profanity, no reason I can think of other than he probably was tired of complaining on his support line. So I was bl9cked from site. I would not be happy doing his job either handling ? angry people at once. People are not angry at the techs but are angry at samsung for hiring 2 people to do the job of 20 and spending their day or evening waiting for support when they paid good money for products that should work. During all the changing of settings I had turned on the voice, the never ending obnoxious voice that, since I could no longer enter settings, I had to listen to all night because she is so loud I actually put phone in sink covered with pillows ( I am actually in a hotel on vacation out of country ) running out of space so Phone no work, need fix, who call to call or write to fix or put problem into hands of BBB, FCC and FTC. Can I request copy of chat and how? Or can samsung fix without a full day commitment on my part, samsungs complaint line is just a letter of x employee complaining about the people who need support and haw they just work for another co etc., The complaint line is a complaint

You already know that the service is horrible, they should have hired more of you and I get it. However I would like you to "get" that I am in as forgein country without a phone and spending my vacation in the hotel room typing, typing and getting nowhere while others are laughing and playing in pool.

My cell phone will no longer let me enter my code to get in. I need to know if fixable or tossable.
Please let me know as support has locked me out, no profanity nothing personal or directed at them just typed while waiting, waiting, typing.

I received my phone on 10 August 2017. On 27 October 2017 it stopped working. The next day I took it to Samsung, The Grove mall. They promised me it would be fixed in 7 days. It has now been a month and everytime I call them they say they are waiting for parts. I have children and an elderly mother that I need to keep in contact with. Please help me? My office number is [protected].

The mistake was buying a Samsung phone - a new S6-Edge Plus - for my wife. When I bought the device from Amazon, did not realize it was an AT&T phone (since I have always been a T-mobile customer), but the device was unlocked and the phone worked fine. In 3 months though the phone would not charge any longer and that is when the problems began. Samsung replaced the battery, but it now had an AT&T lock on. Even after unlocking the phone, the phone continued to have issues - dropped calls, text messages that would not send, emails that were not being received, etc, etc. After sending the phone back to Samsung multiple times and talking to "Executive customer support" about 20+ times they replaced the phone since it was within warranty - charging me $700 until I returned the defective one I might add - but the new phone does not work still - it is again locked, and trying to unlock, the AT&T site claims there are unpaid installments! And Samsung Executive Customer Support now wants me to go to AT&T to figure out why - when I have never had an AT&T account. This is the WORST customer service I have ever experienced! They clearly sent me a used phone in replacement where there are still dues and charged me for it! Will never recommend Samsung to anyone!

Washer makes grinding/clunking noise while agitating then quits working. Restarts several times then shuts off. This washer is only two years old. One part has been replaced and machine still doesn't work. Awaiting delivery of two more parts, an actuator and a pump. Unable to use machine for four weeks now.

I have already had machine repaired for exploding recall. This Samsung washer model WA48H7300A is a lemon. Going to buy American made next time. At least parts should be availabke then.

Congratulations Samsung! You just lost what used to be 2 very loyal customers. Not only did you take a MONTH longer than you told me the warranty fix would take, but you still didn't send the correct item that you said you would. I have gone through multiple customer service reps and many hours on the phone trying to fix this. I remained calm the whole time despite that fact most of you reps don't completely understand what is being said. One rep Roddy seemed to be awesome! And I understand her hands may have been tied, but she shouldn't have made promises she can't keep.
So now for the long story of what exactly happened, I'm so disgusted with Samsung Customer Service that I can't bring myself to buy their product anymore, not to mention the only phone worth anything is the galaxy line. My husband bought a J3 Emerge in April of 2017, by June is began having issues and would not send out MMS. By September the phones charging port was so screwed up it wouldn't even charge. So in October we called support and they told us we would have to send the phone in in order to be considered for a warranty. We were told they would email a packing label, of which we had to request twice. We ended up sending it on our own dime, when we finally received their shipping label the email was in Spanish! I cant read or speak Spanish well enough to understand the directions sent. The phone was received the 12th and by the 17th we had heard back that the old phone was not fixable and that we would be receiving a new one of comparable value. Great right?! Wrong. When we received the new phone it was just that, a phone. No battery, No battery cover, just the body of the phone. I don't know about you, but I find it pretty difficult to use a cell phone WITHOUT A FREAKIN BATTERY. But Ok just a misunderstanding I'll call and get a battery and cover sent out. The first rep I talked to kept telling me I need to call my service provider for the needed items... No ma'am! My service provider has nothing to do with the fact that you screwed up and did not give me a battery or a cover for my phone! I finally get to a rep who seems to understand what I need and says they will send a battery and cover. Great, problem solved! WRONG again. They sent back the original battery and cover from the J3 Emerge. The comparable phone they sent was the Galaxy 5... just FYI they're not the same battery or cover! So I call customer service again, this is when I get Roddy. Great customer service from her, she was friendly and diffused the situation well, and she seemed to completely understand what was needed. We discovered the galaxy s5 we received was refurbished which was the excuse used for not having a battery or back cover. I told Roddy of all the run around we had done and I was told that to make things better a BRAND NEW, non refurbished phone would be sent to us expedited shipping as soon as they received the other S5. The phone was sent out the 10th of October and received 2 days later. It wasn't until the 16th that we received the "new" phone, but not before another call to customer service to check and see when it was coming, as I don't think a week is "expedited". In case you lost count we are now on week 6 of the craziness and Samsung, you still don have a happy customer! The brand new phone we were supposed to received was refurbished not new, and still had NO BATTERY! Come on people get your act together. I give up! I ordered a battery for the phone on Amazon and I wont be purchasing another Samsung phone, I will find someone else.

Dear Sir,

I have purchased a Samsung fridge model no RT45 K5110sp 450 LTR, Invoice No. 272474 purchased on dated 31 July 2017 from Lulu D ring road Hypermarket and I have shipped to Sri Lanka without opening (Original packing). When I bring to my home in Sri Lankan, open and Connected to Power I found that no cooling inside the fridge only running

I found that switch panel is not working properly, and it should be replace. As well-known Supermarket, I am expecting LULU to assist me to replace to repair in Sri Lanka

I herewith attached copies of Invoice and delivery notes.
Serial number of the Product 0DA84DAJ500036A

Not just their phones. I had horrible issues with them over a refrigerator. Dealt with them over the phone for 10 days, they asked me to document this then document that and provide additional information everytime we spoke. Finally, when they could not make me jump through anymore hoops, they decided that it was not their policy to reimburse for food and medicine lost due to a faulty compressor during the first 24 hours of receiving a brand new refrigerator. This all came after Jonathan, Carolyn, Giancarlo, and a number of other representatives told me that they do indeed provide reibursement and that they were terribly sorry.

Long and the short of it -

DON'T BUY SAMSUNG BECAUSE THEY SUCK

My ticket numbers:
[protected]
[protected]
[protected]
[protected]

SAMSUNG customer service is horrible. Haved called for appointment last week. The customer service indicated appointmet today 7 Nov for the first or 2nd slot ie between 9 to 11 am. I have called more than 7 times since 9 am and yet they are unable to advise whether they are coming. Just put me to recorded phone messages. Told me now is 9 to 2 pm which means i have to apply for yet another 1/2 day

SAMSUNG IS SO INEFFICIENT!

Am extremely dissatisfied with the phone and EXTREMELY dissatisfied with the customer service provided by Samsung - I have called at least 10-15 times and have set in the phone on 3 occasions and while Samsung attempted to repair the phone, they failed miserably and after promising to replace the phone within the warranty period (it is less than one year and I have had repeated problems for more than 9 months) the so called "Executive Customer Service" team continues to give me the run around on my phone - giving vague excuses like the receipt does not have the IMEI number when they have on 3 occasions received my phone, replaced items in the phone and affixed a sticker with the IMEI number, because they replaced the back of the phone which contained the embossed IMEI number. I am now trying to contact the seller Amazon and the store which sold it through Amazon so see if they can help. Samsung service SUCKS!