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Samsung Air Coditioner / poor quality product!

Darwin, Northern Territory, Australia
1
I made the mistake of purchasing a samsung inverter air coditioner model sh12bwha in august. It worked briefly. When we contacted the service agent he diagnosed the problem as lying with the inverter. Replacement parts were ordered and after 4 weeks the wrong part was sent from sydney. Three weeks later the right part arrived and was installed by the service agent. The air con worked for three whole days!! And then broke down again. One service agent advises he no longer will work for samsung and the other one cannot come for 4 weeks!!

We have made over 40 calls and emails to samsung and related companies. No satisfaction yet. Have handed complaint to consumer affairs. We wait with bated breath. Oh yes, no one sells samsung airconditioners in darwin any more. I wonder why? Did I purchase the last one? I would not recommend this company to my worst enemy.
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Samsung Electronics Logo Samsung Electronics
Customer Care Service
Overall Satisfaction Rating

1148 Reviews
129, Samsung-ro, Yeongtong-gu, Suwon-si
Gyeonggi-do
England, Surrey
Korea (South)
+82 222 550 114
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