Sam's Club
reviews and complaints

I've worked for Sam's Club close to a year one. iI am a very good worker. just like any other employee i have my times where I have good/bad customers. and inave my good/bad days. i have had. customers complain about me to managed and customers praise me also. recently the head manager, Dave, had do my departments schedule and only give me 1 day to work which was 8 hours. okay i havent thought anything of it. then now, i take a look at the schedule and see that I have NO HOURS at all for the third weeks schedule...? what does that mean? am i getting fired? are they planning on firing me when two weeks are up? i do my job. whenever they need me, i am there. recently i was out of work due to the flu, i brought documentation to prove so. even though i wasnt feeling well, i still went to work. and management knew so. are they allowed to have me work for two weeks then fire me on the third? if they are planning on firing me, then shouldnt. they already have done so...?

I went to sam's club today with my 20 year-old sister (I'm over 21, important detail). I picked up a bottle of alcohol and some other stuff. When I was at the register I've got an unpleasant surprise. I was not able to purchase alcohol because my sister is not 21 years old. So if you want to do grocery shopping at sam's club and purchase alcohol you better not take your underage kids with you. Maybe I should open some kind of babysitting center right next to sam's club and charge by minutes?

I wasted time on picking up the alcohol because I haven't seen any information regarding this idiotic policy anywhere around the liqour area. Several hours later I still can't wrap my mind around how a person/people who implemented this policy could pass elementary school, high school, college, and then climb their way through a corporate ladder. The only other option which still makes me lose a faith in a humanity but which makes sam's club seem less stupid is that they made up this policy because they received some kind of government grant. Oh well, I won't purchase any alcohol from sam's club ever again and I consider dropping my membership because what can I say, I just can't stand stupidity.

Well lets see I have worked at sams club for over a year I started last year right after the cut off for our sams share which is a yearly bonus. I just found out about a month ago we are not getting a bonus while all the other clubs. Or stores are getting one. Up to 1200 bonus. They didn't factor in that Costco moved across the street and the didn't factor in the economy. But yet all the managers and the assistant managers get up to a 2500 bonus how is that fair when the associates help bring in all the money. Be warned before you start working there that you are going to be screwed.

I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was going to apply for the Sam's Club credit card but it said that I had to purchase a membership before I applied for the credit card, so I decided to apply for a temporary pass to see if the membership would be worth my money. When I first went into Sam's Club I was scolded for entering the Photo Center, I told the lady I was just looking for future purchases. Secondly my husband asked another employee if an item was in stock, she looked at him in a nasty manner and basically told him to get lost. I received a temporary member number and I was going to purchase some items at the new Sam's Club, but a cashier in the self-service lane came out of nowhere and was very hostile. We said that we had a temporary number and she tried to enter it and it would not work, she then became extremely rude and insinuated that we were doing something underhanded. I said that I went online and considered purchasing a membership online and she lied and told me that no one could purchase a membership online, that was a complete lie because I was thinking of buying one before I applied for the credit card. I went back home and sure enough one can purchase a membership online. In this economy why are employing rude, New Yorkers that look like they belong in a trailer park. Surely they could have found a better caliber of employee than this rude, lying, nasty person.

The new Sams Store; has lousy, racist & incompetent managers and staff- they haven't even opened up yet, and they have recieved numerous complaints from people in Aiken County, for unfair & discriminatory hiring policies. Deliberately hiring inexperienced women and Caucasians for managerial jobs, while hiring African-American men who are highly qualified & experienced for jobs that are demeaning, underpaid, and positions which many are clearly overqualified for! Plus, many hard workers are simply denied employment based on religious preference, their job applications are deliberately lost, unqualified Sams Club managers deliberately discriminate against any African-American man who has excellent retail experience (which usually intimidates incompetent company managers), -and racial discrimination! Which, in a way all makes perfect sense, because the City of Aiken, is well-known for government corruption, racism, and social injustice! So I guess, The Wal-mart/Sams Family, feel right at home in KKK-Land!

My wife and I shop sams club regularly and sometimes they have food samples to share.This particular Lady shouted to us, try a sample of this.I believe it was some sort of sweets.We walked over to her and I picked up one and she started screaming at me that is one I am dividing up, so I decided to set it back down and she screamed (oh no don't set it back down it is all germs.) I set it back down anyway and told her she can keep it, I don't want it.She threw it in the trash.I was so embarrassed.We left.Now about three months later we were in the store again and the same Lady in the meat dept. shouted come try some bratwurst samples, so we decided to try it.my wife was in front and picked up a sample and I was on the side and picked one up and all hell broke loose again.I did not recognize her at first.She screamed you picked it up from the side, germs, It makes me want to hit you.I was so embarrassed again and wanting to hit me.I am thinking about hiring an Atttorney with $2, 500, 000.00 law suit.

Sam's is owned by the same Wal-mart Corporation; notorious for cases involving racial discrimination, immoral feminism, unethical & unfair business policies, rampant job discrimination based on race & gender, mistreating minority customers, lousy customer services, and business corruption! The new Sams Store; sadly, is no different, they haven't even opened up yet, and they have recieved numerous complaints from people in Aiken County, for unfair & discriminatory hiring policies. Deliberately hiring inexperienced women and Caucasians for managerial jobs, while hiring African-American men who are highly qualified & experienced for jobs that are demeaning, underpaid, and positions which many are clearly overqualified for! Plus, many hard workers are simply denied employment based on religious preference, having excellent retail experience (which usually intimidates incompetent company managers), -and racial discrimination! Which, in a way all makes perfect sense, because the City of Aiken, is well-known for government corruption, racism, and social injustice! So I guess, The Wal-mart/Sams Family, feel right at home in KKK-Land!

Beware of Sam's Club! I recently met a woman that works at Sam's. We shared lunch, went to the flea market together--nothing serious at all, just strictly friends. She suggested I get a Sam's membership--I'd save a lot of money on things. I did so.
she works at the membership desk and as such, apparently has the ability to poke around member's info without anyone caring. For I recieved an email from her telling me she no longer wished to hang with me... and then she preceded to tell me my life history, that I have tickets on my DL... and asked who the girl was on my club membership...
when I complained to Sam's that she had copied my membership info (my membership is under my first name, which I don't use... she, and my friends know me by my middle name--so, the only way she would know the first name is that she went into the members files and just stuck in the last name & looked over the info of everyone with the same last name until she matched my DL pic & info) and ran a back ground check on me... they said they'd check on it.
end result? she is still in the membership section... still free to scan the member's info on the next guy that she meets, still free to use that info to run a (private) background check on him...
the last time I was in there, she was on the floor (going to the break room?) and told me it would be "best for me" if I didn't come back... that she might inform management that I was a stalker... so, I cancelled my card...
beware of Sam's

Went to replace truck battery. The technician HUGO pulled in my truck with the parking brakes on and there was a lot of burning smell when I picked up my truck about an hour later. Get this over an hour later. Hugo the technician was very insulting and told me that they had probably burnt the clutch or the brakes while driving my truck with the stick shift and he declined all responsibility for this. Complained to the management, and they documented the issue. Got a call from their claims department today and they flatly stated that they were not negligent - Case Closed. I was informed that it was my responsibility to get my truck checked and fixed at my cost and then "TRY" for a claim and refund. How is this even ethically correct?
Avoid these guys like a plague

Many people went to the Sam's Club website on Wed. Nov. 21 at 10 pm central; 11 pm eastern, to order Black Friday sale items at their online sale. About 5-10 minutes in, at the end of my purchase, I was hit with a screen saying the system was down. Going to the Sam's Facebook page I found out the same had happened to all. I was finally able to get in about 40 minutes later. Made my purchase, paid, and received a confirmation email with order number. Tonight I receive an email telling me the order was cancelled they did not have enough of the item. Apparently MANY people received the same email. Calling customer service led to many hang ups on the customer by the service reps. In response to my online (Facebook) complaints I was told to call customer service at 6am tomorrow morning. Did I mention they charged every one's credit cards and checking accounts? This company is a fraud and a sham. We pay money for membership and they treat us like garbage. STAY AWAY from this company!

My vehicle was damaged in Sams club parking lot after a bad storm several months ago in Gastonia N. C. The parking lot attendants left carts all over the lot while fleeing from the rain . My car received $ 1500.00 dollars in damages . A claim was submitted on site . Sams club management and their insurance company reps refuse to address this issue . All the insurance company need to do is view the security cameras film . My car was damaged due to your lot attendants neglect . Please, can you do the right thing . J. Mike

I was recently terminated from Sam's Club because of a confrontation with a customer in the parking lot. The customer was yelling and swearing at me in the parking lot, and I kind of brushed it off and walked toward the door. There were several people in the car with her. She walked inside and complained to the manager that I was vulgar around her child, and had everyone within the car file a witness statement.

A few days later I was called into the office by my manager. His first words were "Don't worry, you're not being written up. But we had a complaint filed against you, and we need you to issue a statement". My statement read that I couldn't remember what exactly I had said word for word, but that I did not call her a "###ing ###" like she specifically had claimed. I told them that my wife was present (she is a cashier at the store). My wife was wearing her name tag, and I was not.

A few days after this, I was told to go to the office upon entering the building, without clocking in. The manager asked if I remembered our conversation about the confrontation, and I said that I did. He then informed me that I was being terminated. I told him that he had said that I wasn't even being written up for it, and he replied: "You're not, you're being terminated". When I asked why, he said that he had four witness statements that I had used vulgarity (all from people in the vehicle with the customer who filed the complaint). I asked to take advantage of the open door policy, to which they said I would be contacted on either Friday or Monday. It is now Wednesday and I have yet to be contacted.

I found out afterward that the manager dealing with the investigation did not ask for a statement from my wife, who was not only present, but has also been employed by Sam's Club for over two years. I had been employed with them for almost four and a half years before I was terminated.

I am not sure what course of action I can take. I am looking for a class action lawsuit I can join or a federal bureau that I can report this to. I was not in the wring in any way, and so i feel like I have been wrongfully terminated.

I purchased a ring from Sam’s jewelry department in the amount of around $3500.00. The ring needed to be sized and the rep informed me it would take 4 to 8 weeks. I informed the Sales Rep Amy that I wanted it sooner than that. Amy replied telling me I could take my ring to Jared's and they would size it for me all in the same day. Amy also stated Sam’s sends rings to Jared’s for sizing and this would be where she would take it. I had questions about the warranty and she explained to me if I purchased the extended warranty I would be covered at a 100% in addition to the fact that I had 90 days to return the ring if I was not satisfied with the Sam’s return policy. I took my ring to Jared's as advised and had it sized. Around 40 days later my ring was completely turned in color and looked terrible. I took the ring back to Sam's expressing my concerns and desire to return the ring. The rep called over the manager Marcus telling me she could not return such a large purchase without manager approval. When Marcus the manager approached me he stated that the sales rep Amy had informed him that I took my ring elsewhere and had it sized. I told him that was correct and that I had been advised to do so by his rep Amy who sold me the ring to begin with. The rep Amy agreed that she had recommended I take the ring to Jared’s for sizing. The manager proceed to inform me that my warranty was no longer valid including my extended warranty which I had purchased and that he would have to call the manufacture to determine what he could do for me. He told me not to worry at this time as he felt a solution could in fact be reached. He called me back the next day and told me there was nothing he could do for me, that I was no longer covered by the 90 day money back guarantee or by the extended warranty I had purchased. I asked him how could this be when I was advised by the sales Rep who sold me the ring to take my ring to Jared’s to be sized and was never informed it would void my warranty. He stated to me he understands my frustration but there was nothing he could do for me. I asked to speak to the GM and he said he was not there that I would have to call back the next day. I called the next day and the GM said he would like to speak to the sales rep first and he would call me back. When he called me back he stated that the sales rep Amy stated she did refer me to Jared’s but also informed me that if I took my ring to Jared’s if would void my warranty. He told me he believed her and that there was nothing he could do for me. That my ring was no longer covered under any circumstances at all. I informed him that the rep Amy had never told me taking my ring to Jared’s would void my warranty and explained to him had she in fact informed me of such I would have left my ring with Sam’s for sizing due to the importance of having a valid warranty for such an expensive item. I asked him why from a consumer's stand point would I still purchase the extended warranty, then take the ring to Jared’s for sizing if I had truly been informed it would void my warranty. Explaining to him that I was very adamant about ensuring I was covered and had an extensive conversation with Amy the rep about coverage which is why I purchased the extended warranty to ensure I was covered at 100%. I asked many questions about the warranty to the rep Amy. With all my questions and my deep concern why would she refer to me to a place that would void my warranty. The ring has a 2.1 karat diamond and anyone in their right mind would ensure all measures would be taken in order to protect/cover the ring in case of a loss stone or any damages. Which is why I purchased the extended warranty. The rep changed her story with each manager. When we first spoke and she called the first manager over she never stated that she informed me this would void my warranty. It was not until the GM spoke to her alone that I was told that she had stated she had informed me of the void in warranty in addition to advising me to take it to Jared’s. If I had been informed it would void both my 8 year warranty that I had purchased in addition to the 90 money back guaranteed that was automatically offered with the purchase then I would have waited any amount of time in order to get my ring sized through the proper channels. I asked him to take a step back and look at the picture logically and tell me if he thinks I would have purchased the extended warranty knowing I was only going to void it by taking the ring to Jared’s. I also asked him why would she even refer me to Jared’s in the first place if she knew it would void my warranty. I also asked why would she not tell me up front that anything done to the ring must be completed by Sam’s or it would void my warranty and NOT mention other options as they should not be followed for complete insurance of warranty coverage for my purchase. The GM did not want to her anything I had to say and said he could not do anything for me. My ring was purchased Mother’s Day weekend. I was in Sam’s June 24 speaking to a manger about my concerns. My 90 money back guaranteed is still valid at this point, but no one is willing to help make this right. My name is Jeanine Hunt, my contact number is [protected] or [protected].

This compliant block isn't big enough for what I have to say...but I'll do my best. I purchased a Samsung Exhibit II4G from Sam's Club Mobile(SCM) online Monday, June 18, 2012. I did not initially purchase the device protection plan(DPP) tha day due to needing to end the call to leave for an appointment. The Sales Rep kept offering everything extra and after purchasing the case w/car charger, I was tired of all the sales pitches and running out of time to leave for my appointment. So I got the phone in the next day, was very excited. I decided later that I would go back and add the device protection plan as I noticed how slippery the phone was to handle. I called and added the DPP on Monday, June 25, 2012 and told the sales rep that I wasn't sure I would keep the phone as the battery didn't last very long and a few other issues I was having but told her that I would let her know one way or another before my return warranty was up on Sunday, July 1, 2012. Unfortunately, according to the SCM rep, the computer system assigned my DPP to the "exchange" line...this is what the rep created when I had mentioned I might not keep the phone. So the phone I currently had in my possession was not covered. So unfortunately, I did have an accident with the phone an dropped it on my tile floor breaking the face. I was unable to use the phone at all. When I tried to file a claim is when I found out that phone wasn't covered by my "exchange" line was. What exchange line, I hadn't gotten an exchange yet! So after being told to call 2 different 800#'s and about 5 different people later, I'm still waiting for the system to be updated for the DPP to be reflected on the correct phone so I can file a claim on the phone. It will be a couple of business days still. In the meantime, I was without a phone to use for my business. I spoke to TMobile and thankfully I have my old phone and they switched my data plan and service to it so I could do my business still and have a phone. SCM has displayed piss poor customer service, has yet to stand by their warranty that they have gladly deducted from my checking account, and never returned phone calls that they say they will do. I am telling everyone I know about my horrible experience in person on social media and any other place I can shout to the world. I will be contacting Samsung next to advise them of the issue and see what they are willing to do to help.

Paid for the advantage plus card with the knowledge I was able to shop before hours. never allowed this last attempt i video recorded the attempt.

Dont buy anything online from Sam's. Horrible experience. Spent $3K on couch in March. Never heard anything, no delivery, nothing. Only thing sure of is that our Sam's Discover card got billed fast enough and I paid immediately off. Spent last tow months and countless hours on phone/on hold. Was by two different supervisors they would look into and call back. Guess what? Never happened. Each time I called had to explain everything over again to no prevail. Each person you talk to tells you something different. Do yourself a favor and spend the extra money at brand name store. Now they are holding my $ hostage until they decide to credit my account. Until then, I cannot buy a couch elsewhere. This has taken about a year off my life. Shame on you Sam's. They also told me I should not have been charged until merchandise is shipped. I guess they dont abide by their own policies. Costco looking better and better...

Sam's Club is as shady as they come.They jack up the prices of prescriptions and then fail to inform customers of the changes so that you have no choice but to go ahead and pay for it or risk not having the medicine you need! If they informed you ahead of time, then you could go to your dr. and get a different prescription.Ooooh $4 generic ($10 for 3 months) yippeee...at least until they jack up the price again! Shady, wrong and just plain bad business!

I heard this from my mom and i got so upset. She went there three days ago. She was waiting for the food which was demo. In front of her, there were 2 Spanish ladies. Right after she picked up one fork with the food, the person who did the demo, of course she was white, threw away all forks. My mom got so upset and she threw away the forks and the food. She was a racist!