Sam's Club
reviews and complaints

Hi my name is Shemeia Mcclinton and everyone called meme for the time I worked at the sam's Club and from the beginning to the end of me working at Sam's club it was nothing but drama and [censored] from time I started to the time I got Terminated off the Strength of so one not liking that I put the Customers 1st and that I asked a 2nd Opinion about putting a raw muffin on the floor and my manger at the time was feel some type of way after that and after that everything I did right was so wrong and it just seemed like after that did with the muffin my rights was so wrong and then he came yelling putting a muffin in my face and also told me if I went to the store manger again that I would be in trouble and then told me I was being Insubordinate and define witch I didn't feel I was doing if u seen a product on the floor that wasn't cook or wet in the middle that's not something that should be left on the floor at all ... So I called him over as I should have done and he had a whole Attitude and I asked him what I should do the 1st thing he done was Stuck his finger in the middle of the muffin and then looked at me saying ppl do things differently with a Attitude and walked away, I was just told a day before that if we see anything that we are to make sure it's removed or we will be in trouble by the team lead ... I got fired on Retaliation on the fact that I asked about muffin that was wet on the top do to the trying to rush product on the floor and not letting it cook Properly...But he couldn't give me no Valid reason on why he Fired me because I did a Awesome job with my work I was always on time I was early to the point where they always asked me to clock in early so therefore you can't fire nobody or a muffin being raw and then he turned around and said that I didn't get along with the girls which that was false information because he knew he couldn't fire me over a muffin so he used the fact that I had issue with a girl Brittany who was hired by the team lead and that is her cousin and so called her friend wen everyone and the girl Brittany told us when we started that was her cousin and I never worked at a place where u was allowed to hire your family or friends and allow them to do whatever they want to do ... From day one I knew it would be drama because he told me at the interview that there was nothing but drama and as long as I listen to him and do as I'm told I'll be ok and that he was trying to get rid of some of the ppl that was already there and when I start ... Mike and Roxanne are the worst ppl to be running that bakery because I never Heard a manager talk about some of the Employees the way he did and how he said [censored] them and that's cool that man should be gone alone with Roxanne and Brittany who is her cousin and that should never be allowed at all ... Then the girl Brittany lied and said I threating her witch isn't true at all and they said they was gonna Investigate and I don't see how they never asked none of the girls that was there what happened they just took Roxanne and Brittany word for it and let them two do all the things other workers got in trouble for like going on breaks together and things like that I would really like the Videos to be watched and u can see the things I'm saying are all true and not to Mention all the coaches there are very rude and disrespectful and feel they can be because they been there for years there is no way that mike sure still be a boss and Roxanne to be a team lead because right is right and wrong is wrong point blank... I want things looked into much more than they was I want all the girls talked to as well I'm also gonna keep going to the news and all that ... I'm also gonna show u some photos that can show u how things was left from time to time and how I worked as well...

Hi there my name is Andre knoetze i logged a complaint for a gomoto strider 125cc the rear wheel bolt brocken off, the petrol cap brocken and the screws that holds the exhaust system to the engine one nut brocken off please can i have info on what is happening they sed that they will let me know off a pick up of the motorcycle at my house i want to know also if it is possible if i can get a loan motorcycle while myne is being repaired under warranty my number is [protected] thanks please help

On December 21, 2018, I went to Sam's to pick up Sister Shubert's Rolls for Christmas dinner. We were ready to check out and there was no one in the line we were headed for; however, the cashier took and waved a lady over to her, instead of us, who was first, and her cart was stacked as high as she could get it. This was at the Bryant-Irvin Sam's Club and it happened at 11:13 a.m. and my friend and I were not happy about this as we had to wait for two other customers to checkout. The name of the cashier is Colette and she should be made aware of this complaint that it does not happen to someone else. I have been a Sam's Club Member since they moved into this area and were first based in the White Settlement Addition. I never have had this kind of behavior from anyone in Sam's Club and I am appalled that this happened, but this time I was very unhappy with this employee.

I have been on total disability since 2012. I have been on prescription pain medications oxyconyin and oxycodone since 2008. Sam's Club pharmacy in Lufkin TX (Brandon Mgr)) refused to fill my oxycodone. I have Osteoarthritis, Fibromyalgia, Sarcoidosis, resulting in CHRONIC PAIN.

We just moved to the area and from my very 1st interaction with the pharmacy I should have known what the end result would be. I was talked to in a very condescending way and told that even after speaking with my doctor(PCP), in his professional opinion, I didn't warrant the medication that I have been on for the past 10 yrs. Since when did the pharmacist become a doctor?

Brandon said I had multiple prescriptions for opiates from an out of town doctor...
yes I told him, we just moved here of course they were from out of town. They were from only one Dr that I had seen for the past 5 yrs ...that in fact continued my pain regime for my pcp in Madison Wisconsin from which we had just moved from.

I have been a member of Sam's Club for MANY years have never been treated this way Have never been discriminated against in this way as for as ADA(disability).
I will be filing a complaint with the American Disability Act...Texas Pharmacy Board, National Board Of Pharmacies and any other government agency I need to.
I am An RN and this was NOT the journey I had planned . I would love to be working, I loved being a perioperative nurse and for chronic pain to take that all away I say not fair. So when you find a regime of medications that make every day tolerable you cling to it and for a pharmacist to tell me in his professional opinion he could not fill my prescription is unconscionable.

I would NEVER EVER TALK TO A PATIENT THE WAY HE TALKED TO ME EVER!
Just so Brandon knows yes I UNDERSTAND rules and regulations because I am a medical professional. AND I ALSO KNOW THERE ARE EXEMPTIONS TO EVER RULE AND REGULATION. and for this discussion its me and the so many other Chronic Pain Patients that are the exemption. And if they go to the Sam's Lufkin Pharmacy they will be shunned and treated as a drug seeker.

I have an appointment with a new Primary care physician here in Lufkin and would like to know that when he continues with my past medical care and send the scripts to Sam's are they going to fill them?

Thank you,
Mary Abrahamson
612.695.1930

My husband ordered a bridal ring for me back in november for a christmas gift. We were told by the latest it would be here no later that december 23rd. While it did come in on the 20th of december, it was not what we ordered. We had specified in gold and it came in silver. As this was a gift, we were very disappointed. The manager, mr. Moody then told us that he would discount and have it overnighted. It was discounted but as for overnighted this did not happen as it is now december 29th and today we were told that it has been ordered. We were told that we would be kept up to date and today after we called we did have a return call from the lady who works in jewelry. We have been sams members for over 20 plus years and to say we are very disappointed is an understatement. Today we were told this company, fred goldman is responsible for it being wrong and they are closed until jan. 3rd. Why we were not told they would be closed on the 20th is beyond me. As we would then know that it was not possible to overnight. Today we were told it had been ordered and waiting on certification. We just would like the real story and why we did not get as promised. While this might not seem important to some, this was a nice promised gift for christmas which during the sell we were told no problem. I feel as if someone is liable and responsible for such negligence. Our names are charles and robin townsend. We would certainly welcome feedback on this. Not impressed with the way this has took place. Nor do i feel anyone else would be either. Thanks for any insight on this matter.

I was on the Samclub website at midnight to get the Ninja foodi as advertised in their one day flyer for weeks and it was sold out. How can that be? You were not supposed to log in until 12:01, which I did. Obviously, Sams did not have any available to order. Then I went to the club at 7:10am on the day of the sale and was told it was sold out! I am disgusted with Sams for not having enough of an advertised sale item available ANYWHERE! Costco here I come!

Dear,

I am a member of SamsClub; I bought a lot of things on December 1st, including 3 bags of flour, but one of them was really bad. I think that it has been contaminated by fungi. I FEEL unsatisfied with that. I took pictures for that to show you. The Samsclub far away from my home around 2 hours. I called them to get a refund, but they didn't accept and said that I have to go to the store. This is not my fault. This is their fault.

The documents are attached.

Thanks

I was offered to sign up for a cash back bonus on my purchases at Sam's club, upgraded my membership, and was told that I will be getting $10 back on every $500 I spend. However, I never received any cash back except a $10 gift card upon signing up. When I approached a membership service, I was told that they could see the cash back bonus in the system but I could not get it yet. I need to come back. When I came back the next time to do my shopping, I was told that there is no cash back bonus available.

Sam's club staff continues to promote this feature of $10 cash back bonus and people continue to sign up, however, not sure who will be able to get this cash back bonus since it is very tricky. One day it is there and then it is gone in their system..

Hey, I just started at Sam's club and this is my 3rd week at Sam's club I work in the bakery Department. I am writing you to complain about a worker and her name is Sharon she is hr from what I been told and she is very rude and nasty but she tries to be rude and nasty in a nice way and it's been that day since I started working at Sam's club she was nice up til I got in there and then things has changed when I Actually started working there she comes out her face a lot say smart comments and I think she feels she has the write to because she been there for years... So as of 11/19/18 I clocked in to work and walked to the Department as soon as I walked in Sharon said meme I have to talk to you about a meal Exception and I said ok and then she started explaining and then pretty much called me a liar and said u Must not be taking your breaks or something and I can see it in the computer and I said I'm talking my breaks and then I cut her short and said ok and I'm not gonna stress about and that was said one because it was unprofessional to have a Discussion with me out on the floor that's one and two the Professional way would of been to pull me to the side and talk to me, or handle it that day and it wasn't and she said we will talk about it tomorrow, As of 11/20/18 As soon as I clock in Sharon calls down and as me to come up to her and I did so, I get in the room the 1st thing she said was I see you had ur break yesterday but in a Sarcastic way and I just said yes, then the conversation went on from there about the meal Exception and she start to explain and then I said i understand but I feel it shouldn't be held Against me because one I was missed Informed and was told I didn't need to take a break and if I clock out a few minutes early that it wouldn't be and also told by the lead and boss that I had to stay til 7:30pm and I had no clue what my hours was because my hours got put in late and by the time that I got then it said I was to leave at 7 but they told me that they put me on til 7:30pm and I started early as well ..., then Sharon asked me why Was I being so Resisting on me explain why it should have not count against me and then she called up Brian because she want him to hear that I was being so Resisting and he came up and listen and let her tell her side and then when I started to tell my side I was cut off and pretty much Called a Liar again, one she didn't want to hear what I had to say and then she was still being smart and very Sarcastic and then said she didn't want to hear my side and she wasn't gonna sit there and listen, then I said she and she said she isn't my name my name is Sharon rudely... lots of employees said she is very rude ... she needs to show respect and be an example for everyone and not turn someone like that and it's sad..

We purchased an iPad at Sams Club on November 8, 2017 and the color on pictures began to darken this summer. On November 12, 2018 the iPad locked up and would not turn on. Went to Apple store for help and they checked the serial number and it showed it was purchased in 2014 from Best Buy. They are selling used items as new. BEWARE of what you buy at SAMS CLUB.

On October 8th 2018 I purchased the Serta Kerrington Cushion Firm Pillowtop Queen Mattress Set item #[protected] from Sams Club in Waldorf Maryland. The items was delivered on October 30th, 2018. Delivery company brought the item in my home and just left it in my living floor. The mattress set should have been set up and the old mattress set taken away. I was told by the delivery company no they didn't do that. I immediate call the delivery company and was told that I was correct and they would call the guys back but they had a lot of deliveries that day and probably couldn't come back but they would keep me posted. No one every called back and I made several calls back to them. I call Wednesday morning and was told that I have to wait until Thursday. I explained to them that was unacceptable that this mattress set was blocking my living room and that I am a single female and could not move it. Waiting for a answer and no one has called me back.
Terrible delivery service.

I have purchased a Pumpkin Pie once a week for the last Two Weeks since Sams is closer than Costco. The pies were purchased from Sam's Club on Rinehart Rd. In Sanford, Florida. These pies are he driest Pumpkin Pies I have ever tasted. I believe your bakery people could learn a lot from Costco where you can get a nice moist Pumpkin Pie. I have never had a dry one. Please check into this.

Your dog treat products, specifically "chicken jerky treats", are from china have caused the death of one of my toy poodles and has made my other toy poodle extremely sick! I am seriously considering filing a civil suit against sam's club and walmart for placing these toxic product on your shelf! My wife and I are beyond grief at this point. There is a product called "top chews chicken jerky fillets" that are 100% sourced and made in the usa. They do not cost much more than your china sourced" products. Please change to this product and stop the death of our beloved pets.

My 83 yr old mother has been a greeter at Sam's Fargo just short of 10 yrs. She has RA and doesn't have good balance. She has been a dedicated employee. Sam's wants her to stand in the cold dirty entryway and get carts for customers. She didn't feel comfortable she feels like she could get knocked down. So she was fired! We are in ND cooperate is out of touch with the weather conditions! She does her job and hasn't missed hardly a day of work. She has many customers that are going to miss her and those she caught going out the door with unpaid merchandise will be glad the eagle eye is gone! Your loss Sam's! Way to treat ppl like garbage!

Hi
My name is Rudi Bunch, Sams card #690 10120 [protected].
9626 Ravensworth Dr. Houston, TX 77031
On 10/22 2018 I purchased a Samsung QLED tv, model QN65Q7FDMF.
This was a clearance item, and had a price reduction. On the front of the box, it had a piece of paper taped to it which said it was missing the stand and the one connect cord. I had someone call for an electronics department employee to find out more about the item. He said it was a display model missing those 2 items, but worked fine and everything else was included. I googled the items and saw that they totalled $200 for the one connect cord and around $100 for a good quality stand. I felt it was still a pretty good deal and purchased it. I ordered the cable from Samsung and bought a stand for it. After putting the stand together and mounting the tv, I looked through the box and discovered there was no power cord or remote control.
I called Samsung, who gave me the number for their parts department to purchase the missing items. The total for the remote control and power cord was a little over $60. I don't even know if the tv works properly without receiving all of the missing items yet. I then raced back to Sams, to see if they had the remote and power cord so I could cancel that order if so. They didn't, and told me the electronics manager would be in this afternoon. I made a second return trip to see if he could find the power cord and remote or if I could get a credit for the extra $60. He spoke to the store manager who said no, it was sold as is. She also said she didn't know if I was even telling the truth about the missing items. I remained calmed and showed her a photo I had taken of the boxed tv with the sign stating it was missing only the stand and one connect cord, and I had been under the impression that was the "as is " condition. That is definitely how it was represented to be sold. All I was asking for was a credit for the $60 worth of missing items. I am a business owner who spends between $20, 000 and $25, 000 a year at Sams. This was a disappointing and frustrating experience. The store location was Stafford, TX
Thanks for your time,
Rudi Bunch

I went to the Morrow GA Sam's club (10/22/2018). While I was in the crowded cereal aisle, most of all Hispanic customers, an employee was looking at us and said in a rude unprofessional manner "Looks like the whole family is here". She then proceeded to yell at us to move out of the aisle because they were going to close it. The way she said it and the look she gave made me feel like it had to do with race. I have never felt so disrespected by an employee like that ever. Once we left the aisle I looked at my husband to see if he heard the same thing I did. We were both in shock and upset. What she said was uncalled for, rude, and unprofessional. I do not know if she was trying to be prejudice because all of the customers there were Hispanic, or if she was saying it just to say it was crowded. One thing I do know is that it was very unprofessional and the worst customer experience I have ever encountered. Me and my husband asked around for her name and her manager's name and found out her name is Jaquelyn who works in the tobacco section. We spoke to her manager Greg who assured us they would do their investigation. I have worked retail before so I know when a customer complains to a manager the manager is only going to scold the employee and unless you want anything handled you need to go to corporate. She needs to be reprimanded and taught correct customer service skills before her mouth gets her in more trouble.

We buy gas at sams in bakersfield. I had suggested that you put longer hoses so they reach over the car. Great job, you did that,. You added 3 feet to hose. Then you put hose restrictor cords on them that stopped the hose 2 feet short making the longer extention worthless... Wow.

Go move the clamp on the restrictor 2 feet closer to the pump making the extender of value!

Ps whats this "catagory" below mean?

Yes they called and told me that my phones was in both of them and they was not only one was and the person put the plan that I didn't ask for so I asked the person to change it and he said that he couldn't so I called my carrier and they inform me to leave that store because he wouldn't redo the plan and he said that he couldn't sell the phone to me either after I have waited three weeks for my color phone that I order so I just settle for a space gray when it was suppose to be gold My name is Charlene Beal my phone number is([protected] please some contact me back I'm a plus member