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Sam's Club
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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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T
11:37 am EDT

Sam's Club driver delivery

every time I make a purchase from Sams when it arrives the item is torn all to hell I watch from my home and see the driver throw a smoker from the back of truck sling it on my porch and leave and of course the box is damaged and the smoker inside looks like she ran over it with her truck I will always complain to sams club and advise of how there items are treated and hope fully they will find another delivery service who will throw there shipments and damage every item they deliver

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8:14 am EDT

Sam's Club promotion/ cell phones

I recently took advantage of a promotion for new iPhones through the store for $100 gift card for each new phone pre order, I pre ordered 2 phones and I was told when they were suppose to be available, there is a delay but that the gift card will be $150 per phone for the inconvenience, so I kept waiting and calling in periodically more than 2 weeks went by no one contacted me ever, I called they told me my phones are there but there is no gift cards available for me, I could of went anywhere but I preordered for the promotion, very disappointed, please help me

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12:31 pm EDT
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Sam's Club customer service corpus christi

We've shopped SAM's in El Paso, San Antonio, Tucson, New Orleans, Houson, New Jersey, San Diego & Mexico over the years & when we travel & here where we live in the Corpus area.
Of all the locations we've visited, the Corpus location routinely & over the years has had the weakest customer service. Employees rarely smile nor look happy about their employment environment. Slow to respond to customers, product unknowlegeable, & passive attitudes. This not just recently but over an extended period of years & seemingly more since the facility relocation. I don't know if this is indegenous to Corpus, but obviously something is lacking either in the type of employee hired or in Mgt leadership.
By comparison we enjoy our visits to COSTCO
where ever we travel or visit San Antonio or on the Mexican border & if a choice is available we shop there vs. SAM'S.

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7:55 am EDT
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Sam's Club management

I am an employee at Sam's club store number #4777 I would like to submit a complaint on management I have never seen such unprofessional managers in a company before. My complaint is that besides the fact that they are lazy. They put people on the schedule to show up to work at 6am 7am and you can't even get them to open the door now everyday i come to work they leave us standing outside for at least 30 minutes it is freezing out here and i think it is unprofessional to leave your employees outside in freezing temperatures because they are to lazy to unlock the door not everyone drive's to work i catch the bus so im going to get here early in the morning and to be left outside for 30minutes after ringing the bell for 15minutes that is crazy.

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5:59 pm EDT
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Sam's Club online order cancellation

This is my 3rd attempt trying to get someone to reply to my complaint. I submitted an online complaint- Question Reference # [protected], never received a reply. Next I posted on your FB page- no reply there either. Hopefully the 3rd time is a charm. To make a long story short, I ordered a case of water the Saturday before Hurricane Florence was to hit Jax, NC. The water was arriving on Monday. That Monday I received an email stating my order was cancelled. However, the truck with the water did come in, they just decided to sell my case of water, along with all the other water on the truck on a first come, first serve basis. I was at work teaching military children- I couldn't get there until after work. When I went to Sam's after work to ask why they sold my water, the manager said it was a district office decision to cancel all the online water orders and sell it 1st come, 1st serve. That was a poor decision and I want assurance that will not happen again. My family was relying on that water during the aftermath of the hurricane. I've been a member for 26 years and am very disappointed about how this was handled.

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1:43 pm EDT
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Sam's Club cashier service at store 8245

These cashiers first all are not being helpful, plus they talk about you in another language and I personally don;t appreciate it. This tall black cashier name Deborah was very rude to me, then called her head cashier and talked about me. I go to Sam's at least once a week to get my medication and I'm always buying something..I don't have very much strenght in my arms or my legs. I had a basket full of items and this is the 1st time I;ve been told to put the items on the belt. She didn't ask she told me in an ugly voice! I ask her why I have never been told before the cashiers always get the pricing gun and scan everything. Then she started mumbling thru her lips, then she called her team leader and told her I didn't want to do it...I;m very very disappointed with the people that work at this particular store.

The other problem is Pharmacy, if I don't ask for the comparison on the pricing of my medication they won't check it. This is everytime I come to get my medicine.

Are we not having good workers being hired or explained how they should be to the customers. I did ask for a Manager Usman and he acted like nothing, we know half of these people don;t want to work by Damn ! there is other people that are looking for work to support their family.

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6:53 am EDT

Sam's Club chewy granola bars

I have been shopping at the Casper store for over a decade. I buy these bars weekly for snacks at our school. They have not been put out and an employee assured me he would put them out as soon as possible. This was Saturday the 6th. On Sunday the 7th I returned and they were still not put out. I went to another store to purchase. I spend around $150 a week buying snacks. If you are not going to put the merchandise out to purchase, I will purchase elsewhere.

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6:03 pm EDT

Sam's Club at home services

We were waiting to have our receipt validated behind a line of people after checking out. There was a At Home Services representative who approached us and ask if we needed any home services. We responded we were good. He continued to badger us and ask if our windows, roof and I don't remember what other things he ask were good. I finally told him we were good and if we did need something I would get it through Homedepot since that is where I work. Your representative proceeded to say I must like cheap stuff. Not only did he insult me but he insulted my place of employment which provides me the money to shop at your establishment. I tried to respectfully decline the services and he continued to badger me and then disrespected me. I am a manager for Homedepot and I would never insult anyone's place of employment or any person. I really don't think you as a business condone this behavior by this representative of your At Home Services and I felt you should know how this individual is representing your company.

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9:56 am EDT
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Sam's Club not ever picking up calls

I been calling like ten stores trying to get a price on tires. And no one helps me and no one picks up the phone. All I wanted to do is get a price and see 8f I can get a appointment set up to get my tires done. I work with retail my who life and I never been through something like that. I think the company needs people to pick up the and help all calls...

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11:14 am EDT
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Sam's Club sam's plus membership-customer service

I have been a sams member for many years. I switched to a plus membership at the cashiers encouragement because I spend a lot of money at sams and she assured me that I would save over time. I recently lost my job but still wanted to enjoy the benefits of savings that sams has to offer. So it was time for me to renew my membership and I went to customer service to do so. I told the customer service person that I could not afford the plus membership right now and would just take the plain membership. She said-you must shop here a lot as you have earned 32.00 just since July. She told me that I would lose that if I did not take the plus membership. It was cash back that we had earned from money we had spent over the duration of the plus membership-I dont understand how come it could not have been applied towards my membership. I could have used it for purchases but had not at that point. I did not complain-I paid my membership fee and went shopping as usual and bought my groceries. I do not feel this is right and I am a long time member and the money I earned should have been applied to my membership fee at the very least. I renewed my membership at the sams club in Bangor, Maine on 09/29/18. I would appreciate a response to my issue. Thank you.

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5:28 pm EDT
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Sam's Club soft drink dispenser/ice machines in the deli not working

Hello, before I start, I want to say that our local sam's club in casper, wyoming is my favorite place to shop in town. The staff is helpful, polite and courteous. Including the people in the deli. I often go to sam's just to eat. The pizza or dog with a drink is unbeatable for lunch!
My complaint is with the deli area. It has been an ongoing problem with the ice/drink machines are and have been for years debilitated and barely functional. I have recently been asked, (and did) customer satisfaction surveys and have forgotten to mention.
For over the past 2 months there are 4 or 5.
"out of order" signs on the equipment!
I can send you pictures!
Sometimes we the customer are not able to have ice in our drinks. I would love to think that our membership fees at the least would ensure a pleasant experience in the food court after our shopping in the club! Please see this as a friendly note in attempt to bring this to attention to higher
Management that can possibly bring some new machines to our club.
Thank you.
Ps: please keep the sobe life water flavor and pepsi!
Thanks again!

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Update by J Sauce
Sep 29, 2018 5:40 pm EDT

Attempted to upload photos

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4:51 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sam's Club online items

I have been purchasing items on line and our store we have 6 on line stores and drop ship and ship as well. We were receiving free shipping with plus membership but then was told since we re-sell, we have to pay shipping. That is fine, however there are tons of people on ebay that drop ship and they are not paying shipping. I have a relative that works for ebay and looked up over 35 people. So why is it that i'm paying for shipping and they are not? I drop ship over 300 items a week from amazon and most of that business would'be went to sams club but you decided to charge shipping.
Just thought i'd bring this to your attention. My membership number is [protected] and you also charge my husband shipping as well.

All the best,
Debbie rozell

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7:53 pm EDT
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Sam's Club tire department

Hello I am contacting you regarding my experience I received at Sam's club on 18501 83rd Glendale AZ. 85308. I went to the tire center on Saturday to buy two new trailer tires and special ordered them the employee said they would be ready today Monday, September 24, I went over with my friend as soon as we got there the manager was helping a fireman from simcity which was no problem but the manager never acknowledged our presence and kept working on trying to trade out a battery and failing this went on for over twenty minutes until I asked the manager of he could bring another employee from the back to please bring the tires as we have already paid fb or them and wish to get on the road. The manager got confrontational with and yelled don't bark at me boy which I replied I'm not barking at you sir I really would like to get the tires we paid for and leave. So the manager goes to get the tires and then the fireman picks up where the manager left off and starts getting confrontational and I said I was going to call the police. I do my business shopping at your store and never usually have a problem bit after today I think I will take my business to office max and go get my Costco membership back I've never had a problem with their tire department. I have the fd liscense plate and will be reporting him to the proper authorities.

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7:17 pm EDT
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Sam's Club store manager very rude and unprofessional

I have a complaint about the store manager of Sams Clubs located at :

13455 Manchester Rd, St. Louis, MO 63131

She was very rude and unprofessional, this is the second time she didn't behave properly.

I wanted to purchase a tv that was returned, but it had an old (5 days ago ) receipt attached to the box. I asked to check if the customer returned the TV or just didn't come to pick it up.
If the customer returned the TV I will purchase it, but if not I will look for another TV to buy.

The store manager had many ways to know if the TV was returned or not by checking the membership history in the system or calling the customer directly, especially since the customer's phone number and the name were written on the receipt. But the store manager was very very rude, highly irresponsible, and refused to check to clear the situation of the TV. She lost a customer that was willing to buy a good from her store because of her unprofessionalism.

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9:59 am EDT

Sam's Club store on oak trafficway kansas city mo

I was in the store on Tuesday September 18, 2018 @approximately 3 pm when I was going through the self checkout line when one of your store associates ask me if I needed help. I replied no I'm done just waiting on receipt to print. When my friend and I begin walking towards the door with the three items I purchased the same store associate ran over about 3 cash registers and started calling a man name John who I believe was the manager and begin pointing at us saying we were stealing .
At this time I handed the associate at the door my receipt for the three items I paid for and he marked it and I headed for my car. I do not like the fact that she thought I was stealing without even checking for herself and it was embarrassing to me with a store full of people.
I love shopping at sams and this was my first bad experience.

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9:24 am EDT
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Sam's Club can't get ahold of anyone in hr

I used to work for Sam's club I got a new job and left there yesterday was payday I get a direct deposit of $0.23 and I know my check should have been more I have called and asked for the hr lady 15 times keep getting sent to other area or told she's busy or they will leave my name and number called back again today get told that she wasn't gonna be in today who can I talk to about this situation

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8:36 pm EDT
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Sam's Club defective gas pump

on Tuesday September 18, 2018 I used the SAMS gas station (pump 6) at the 1765 Jonesboro Rd McDonough Ga 30253. When I proceed to remove gas handle from my car. The handle popped out and gas exploded out continuously. The gas exploded all over my car, my body, ruining my clothing, shoes, and jewelry. The gas went inside my car exposing gas fumes to my two year old son sitting in his car seat. A customer at the pump in front of me went to get the gas attendant for help. The attendant (Janice) checked the gas handle while checking she stated several times " this handle is stuck, this should not be happening, this is broke." The attendant shut the pump down, flagged and placed a coned in front. I asked Janice three times to call for a manager to come out. She replied " the managers do not come out here, you will need to go inside the store." I informed Janice that I don't want to transfer the gas from myself to my toddler son nor sit on my car interior. Janice stated "you don't have a change of clothes in your car?" I replied "No"in disbelief that she asked me that. I asked if she had any plastic. She gave me a garbage bag and restated that I have to go into SAMS club to speak with a manager and she would radio and let them know I was coming. Upon entering the store I transferred gasoline from myself to my son because he was touching me as I was getting him from his car seat. While waiting 10 minutes for the HR manager (Zachary) my leg, foot and arm began to burn slightly. When Zachary approached me. He made me walk crossed the from line to sit in the eating area to complete a incident report. A few things: At this point not only myself and son were exposed but customers and employees. He also had me sitting in the eating area which due to be soaked with gasoline it has now been transferred to the seat and the table. Zachary not once extended an apology, offered me a wet cloth, paper towels ect. SAMS is a grocery store and they have plenty of products that could've been offered however he did not. Zachary took my incident report. He stated he needed a picture of your car and claims will be in contact with you. That's how he ended our conversation and the he proceeded to the gas station. It's funny how I was told several times managers do not come out to the pumps but Zachary scurried across the parking lot after the report of this incident. This entire incident was a safety hazard and I was treated horribly! My safety nor my son's were considered in this matter.

Lanita Martin

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12:09 pm EDT
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Sam's Club in-store services marketing

The Sam's club on Immokalee Road, here in Naples, Florida has allowed a company to set up their very large display area next to the exit door where customers wait to be checked out prior to leaving. Initially, they had a company representative available in case anyone wanted information on their services, which are home repair/remodeling. Evidently, they were not getting enough customers to use their services because their display booth has grown significantly and their marketing efforts become more aggressive. On a daily basis, they can be seen walking through the line of Sam's customers offering their services as they waited to exit the club. This is an unwanted solicitation that few people find acceptable. I personally put it into the same category as unwanted solicitation calls on my phone and like the barkers at the county fair. I'm sure that Sam's did not agree to this type of behavior when they allowed them to set up their display. This type of solicitation significantly distracts from my shopping experience at Sam's club. Please tone them down.

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7:34 pm EDT

Sam's Club cell phone

I purchased an I phone at the sams in greece, ny elm ridge plaza before they closed the employee who took care of me gave me the phone and swore it was a verizion phone, well I did not think any thing of it, so I just recently tried to turn the phone on and I was made aware that it was a sprint phone. I do not have sprint, I paid 250.00 dollars and can't use it. I would like a credit or a new phone my nearest club is 2 hours away buffalo niagara. I can go there I just need to make sue they will give me a credit if I drive all the way there. I have called sent emails live chatted and no one has gotten back to me. I am pretty dissapointed in sams please help me [protected] [protected]@aim.com.

Thank you
Andrea hammond

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Sams club
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Sep 19, 2018 6:04 am EDT

What’s your membership number

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6:16 pm EDT

Sam's Club tire center

I ordered tires online on September 4, 2018 thinking I would save time by having them shipping to my local Sam's Club (Lone Tree, CO Sam's Club
7817 Park Meadows Dr. Lone Tree, CO 80124, Customer number is 101 34220 [protected]). My online order turned into a two day ordeal. To begin, the tires came in on September 7 but I never got a phone confirmation, just an email confirmation which I missed in the massive amounts of emails that I get everyday. So I finally called on September 12 for a status. The tire rep told me he would have his manager call me back that day? I did not receive a callback that day. I called the next day, September 13 and provided the order number and my last name to the tire rep. The tire rep confirmed that he could not look up my online order by name or order number and that I needed the tire number. Floored that they need the tire number I checked the email confirmation that I received and the information was not on the email so I had to hang up the phone and search for the information. I finally found it by logging into my account online and called back with the information. I provided the requested number Michelin Defender LTX M/S 265/70R17 115T and called back. The tire rep confirmed that they had the tires and that I could come in to have them installed. I made it in the next day and the tire rep in the store could not locate the tires again so I had to call my wife at home and have her provide the tire number to me ( Michelin Defender LTX M/S 265/70R17 115T). I find this incredible that it can't be located via name or order number. They finally found the tires and informed me that it would be two hours to have them installed since they had other customers. Ok I can do that since I have some shopping at the Club to do. I also confirmed that I wanted them to reset the tire pressure monitor (as part of the tire install package), restore the spare tire since it was on the car in replacement of a blown tire, and put the old tire with least amount of wear in my trunk. Three hours later the new tire are indeed on and look great but the spare tire isn't stowed back under the car. So I speak to the store manager about the issues I have had and he offers a $50 gift card which I accepted. I pay and hope in my car to go home and five miles down the road I notice that the tire pressure gauge hasn't been reset. So I called the same manager when I get home and he says to bring it in the next day. They will reset the sensor and replace it for free if it needs to be replaced which I can go with but then again, I have to go back to the store again the second day. So next day I show up and it is a five hour wait. So I leave the car at Sam's go home until they call since I have to be there to complete a service order before the car can go back in when it is time. I go home and get the call to go back three hours later at which I am told a service order wasn't necessary to begin with. Ok whatever at this point I just want to get this process done. Tire pressure gets fixed in about an hour. On the way home again thinking that I am finally done and get another call from Sam's saying, hey we forgot to stow your spare tire, please come back to the store to get it and we will stow it. Another trip back, another hour and tire process is finally done. I wasted about 10 plus hours, paid $863 dollars for four tires and got a $50 gift card for my time.

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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