Sam's Club
reviews and complaints

Dear sir/madam,
I've be buying Carnation EV milk for years from the club, probably over 1000 a year. You can research that in our past purchases . You changed to members mark within the last six months. It's not as good quality at all, but you get what you can out of your club. Now you're out! Been out for about 3 weeks. Evaporated milk is a staple. How can this happen? You messed around a year ago with the wessson oil, trying to carry only Member's Mark!
I had to buy it elsewhere ! I don't pay membership plus to not have basics on shelves ! Your company plays around too much with brands to make us change our products to less desirable ones. Just know this! Carnation evaporated milk and Wesson oil cannot be exchanged for Member's Mark ! And get it back on the shelves! Question: have you ppl ever tasted these two brands in comparison? Do it ! You will be shocked when you taste the difference.

I drove to Sams in Gainesville, GA to purchase a battery. I left Sams upset.

The location did not have the battery I needed and the female could not tell me when they would be getting the battery. Additionally, she could not tell me what batteries were on the next shipment and that she could not order me a battery.

The female wanted to sell me a lower grade battery and acted as if I should purchase what she was offering. The battery that I located through the online in-store site prior to arriving at Sams was not in stock. I would have purchased the upgraded battery that I located but I was not going to purchase the lower grade battery that the female tried to sell me. After learning Sams did not have the battery the female told me to go to Walmart to purchase a battery. I was very upset that I was instructed to go to Walmart to purchase a battery. I was at Sams to purchase a battery because that is where I wanted to make my purchase. Additionally, I am card paying member with Sams.

I asked to speak to the Store Manager and Juan LNU with the title of GCCM arrived to speak with me. Juan was no help and offended me. I made the statement maybe I should try Costco. Juan stated I could go to Costco. I did not need his permission to make a purchase at Costco, I was speaking out loud my options out.

I've never visited a store and the employees did everything they could to send the customer to another store for a purchase. Most employees would do everything within their power to assist the customer but that did not happen.

I tried to order the battery online but I could not locate the option for the car.

I purchased members mark brand ravioli whose expiration date is sep 23, 2018.
When I removed it from the fridge and opened it I saw some mold was covering ravioli.
I called local Sam's club where I purchased to ask whether there's any way to send pics of the mold and exp date to them and get credit under my account. I really didn't feel like going out and doing to the store on this hot day only for return.
The rep said only way I can get refund is to bring it to the store in person..
This is perishable food and I already opened it so I guess I have to go today to get refund but I figured out the gas costs more then ravioli.
I'm not going back to store today and maybe never .
I'm very disappointed at your customer service.

I went to the Sam's club on Gosford in Bakersfield California on Sunday morning I asked the attendant in the service bay if they could fix a flat tire and this gentleman with glasses told me they may be able to if it's up to their standards but there's plenty of other tire shops around the area where I could also get it done. If Sam's employees don't need customers this was definitely exhibited by this associate and in no way Yeah I feel that I would ever bring a vehicle to a person who was interrupted by having to answer a question for a customer

I have been going there since you opened up this club
I have been buying products from you for every company I have worked for
I presently have three separate companies that I shop for at sams club and we spend about $25, 000 a year for items for those three companies
You have recently put in place a new manager in the medford club who
1) refuses to let me purchase stuff when I want it
2) refuses to accept my fax and pull orders
3) gives me all sorts of lip saying I have to buy stuff online now
4) actually says he won't do business with me or our companies
5) and he also dresses like a slob! He's the club manager?
6) I called on the phone and your people could not get him on the phone to verify what he has said to me and what he has told me.
I'm not happy. Why are you chasing me away?

I contacted Sam's Club main member service number on my most recent statement [protected]) today as I had two questions regarding my statement. First I had to endure a long sequence of questions from an automated system so it took several minutes to even get to speak to someone.

That first someone was "Chris". I started to ask my questions after validating who I was, etc. He stated that he could not answer any of my questions unless my husband was there to "allow" me to ask those questions. Seriously, when we applied for the card many years ago, we both were there, had our pictures taken and signed the application. I said that we thought we applied as a joint account. He said no that he was the primary holder. Really, I said this is 2018 NOT 1968. I have a card with my name on it and it has this account number! Well, according to "Chris" he could not help me until my husband came on the line. Needless to say, this set me off and I asked to speak to someone that could help me.

Supervisor "Ryan" (no last names for either of these two although I have to give my personal info, they are not required to do that), said he was very sorry but he could not give me any information either since I was not the "primary" holder. I reminded him that I was on the account, in fact, I am the one who pays the bills from my own checking account. He could certainly pull up a payment to see it was my check. Nope, could not help me unless my husband gives his permission! What!

I am wondering if my husband fails to pay the bills, if Sam's Club will come after me for the balance! Someone from Sam's Club, please explain this outdated practice...

To Whom It May Concern:
Yesterday 07/22/18 I visited Sam's Club at 11360 Pellicano Dr, El Paso, TX 79936 as I regularly do to purchase several things I needed. As I walked by the snack bar I noticed the Pizza Combo for $2.49, I then looked over at the drinks menu and I noticed an ICEE was also listed on there. So when it was my turn to order I asked for two Pizza Combos, the lady asked what kind of pizza and I said pepperoni for one and supreme for the other, then she asked for what kind of drink and I told her ICEES. To what she started to void pizza combos immediately and she put two pizza slices for $1.99 each and ICEE $0.89 each. To what I said why are you doing that if I asked for Pizza Combos. She then said "Oh... because the Pizza Combos do not come with ICEE." To what I said your menu has an ICEE listed under drinks for $0.89 I don't see what's the difference. She then very rudely said, "You want it or not?" and said yes because that's what I had been in line for 15 minutes.
It was a terrible experience, to which I will never purchase from Sam's Club snack bars again for false advertisement.

Sincerely,
Ana Valverde
[protected]
[protected]@yahoo.com

I went to Sam's Club located at 300 Busch Dr, Jacksonville, Fl, 32218. My grandfather was trying to pay his Walmart bill. The cashier was rude and told him he couldn't pay his bill there. He explained that he had in the past and she said in her 6 years of working there she has never heard of that. I don't appreciate her being rude to my grandfather. That was extremely rude to have an attitude towards a customer.

I placed order in May 2018 my order was damaged. I did livechat with rep that was supposed to complete a replacement order. I waited never received any of the items. I did several more livechat which told me I would get a refund. I received email that tell me if I have any questions or concerns to reply back to email. I have replied to the emails about 5 times and no one has responded. I am at the point if I cannot get this resolved I am going to file complaint with BBB. I have every email with the copy of livechat and all the emails saying it will be resolved within 5-7 days. Its ridiculous we have to spend so much time and effort fighting with a company that doesn't give a damn about their customers or employees.

I got my bill and had 6 charges on the same day for $161.53 for Gold Digger Metal. I immediately called on 6-3-18 to investigate for fraud. they said it wasn't fraud in a letter. I got my next bill and charges are still there, so I told the to reopen the case. Just got a letter that charges were valid. They are not valid, who would have 6 identical amount charges on the same day to the same place. I need this resolved.

My husband ordered a $500.00 gift/cash card to use at our local Sam's Store. We received it in the mail via Fed Ex and proceeded to our local store in Rancho Mirage, Ca. We went by the customer service desk to see if we needed to activate the card and we were told we did not. We went inside did out shopping and proceeded to the check out where were told that there was no balance on the card. So we called and we were told funds would be available in an hour. So we had our groceries put in the walk in via your kind manager and we came back two hours later. We checked out again and were told there was no available funds on the card again. We were told to come back in another hour. We went back home and came back in an hour. Again no funds available and we were told that it would take 24 hours this time. Do you know this has never happened to us at Costco? Do you know how much gas and time that we wasted with your store and the issue with Gift Card? As a member I feel like our money and time is better spent at Costco. If you are struggling I can see why.

We like your store because its not as busy as Costco but if you want to keep our business you need to improve on your customer service.

[removed]
Alpha Omega Solutions
[removed]
Member Since 2015

I entered the Sam' club in Southgate California within 72 hours to return my HP Envy Desktop + 27-inch Curved Monitor Display. After presenting my club membership ID, driver's license, and physical receipt, an inspector was called to open to contents of the closed item. Before opening the item, I showed the inspector photos of the item opening the box after buying it. The photos depicted the monitor before use powered off and then powered on. The inspector deemed that the screen was defected as no physical damage was done to the screen. Due to the 'price' of the item a manager by the name of Eric G. was called in to take a second look at the item. Contrary to the technician, he accused me of piercing the screen. I said, "are you stupid". Then he called me [censored], and I said, "[censored] you". He spat in my face and called security. Upon his calling security I said to him, "you little [censored]", and I took my leave peacefully along with my item and vacated the Sam's Club premises. In addition, he marked a special note in the system. His action(or his notation) was further cause for the disallowance of the return of the item to other Sam's club locations. At the other Sam's club locations, the process was the same. Check and verify ID, membership, identification, and receipt + item. The employees deemed the item returnable due to defect as item was still excellent condition at time of attempted return and all accessories including manuals and items wraps were still there. At the final call, again the manager stepped in to give his approval. When the manager stepped he refused my return, overturning once again all the other employees' judgment.

On June 23rd around 3:30.My sister in law and i was at the bakery store wanting to order 30 cupcakes for my daughter 20th Birthday on June 28.She been deceased a month.I was told the three ladies in the bakery name Jessica, Rosa, and Conswela.My sister in law ask to order some cupcakes.One of the three ladies spoke to her in a rude way saying and pointing the paper to fill out is over there and walk away.Confused about how to fill the paper out, my sister in law ask for help twice after being ignored from the ladies.Finally the third time the same lady came over answer our question and walk away again.My sister in law was getting frustrated and upset because we were being treated badly and the the other two ladies didn't ask if we needed help the whole time we we there.I told the lady she was being rude and we didn't want to order cupcakes anymore.Eyes got watery, i told my sister in law i would pay more money somewhere for better service then this.My sister in law and i walk to the front of store and ask for a store manager.The employee was very friendly and ask what it concern to forward it to her manager.we told her what happen and she said they been getting a lot of complaint in the bakery department.The nice manager Veronica apologize and said she will forward it to her boss.My sister in law and i decided to go back to the bakery to get the ladies names when a nice guy name Justin stop and ask us what happen.I explain and he also apologize the experience i had apologize about my daughter passing.He said we were the reason why the employees have a job there.He ask did we want to still order cupcakes i said no.He help us with ordering the cups and gave us ideas how to design them.I told him that's how you should treat a customer and told him thanks.We also told Justin both of our company and family members order cupcakes all the time because of the good service, delicious cupcakes, and you get more for the money.My sister in law was very shock and disturb about how we was treated by the three women in the bakery.I want to say thanks Justin for taking the time for helping us through this difficult time. sincerely Nicole

I bought the Members Mark Apple fritters from your store from the Plano store at Frisco yesterday afternoon. And when I opened the seal to the pack today to offer a piece to my kid for her breakifast, we found a live earwig on one of the the fritter!

How can this happen? This is so unacceptable! What if she had eaten and fall sick! What is Sams doing on food inspection? I need some answers on this before I go to the media!

Please reply to my email at [protected]@yahoo.com

Yesterday, Saturday June 23rd, I attempted to shop in the produce dept. Typically between me and my sister we spend $35-$50 in the produce dept. Yesterday I struggled to buy $10. The produce was old, damaged, buzzing with fruit flies and not available for purchase.

I buy the same freshly baked bread each week. This week there were no fresh baked products. Everything had a 6/21 and 6/22 date. that makes all of the product have a 6/23 best by date. Unacceptable!

This was Saturday at 9:30 am. This should have been prime time for shopping.

This is one more weekend amongst many that I am seeing a deterioration of selection, quality and product availability.

I wish I could say that this is the first time I have have seen this circumstance.

My name is Jason Richardson and I called twice to cancel my membership and waited over 4 months to receive my membership refund and still haven't got anything. I am thoroughly disappointed in the process. Shutting down your stores in my area was the result of me canceling and now you are reluctant to refund and poor processes in place to remedy the situation. I expect my refund to be send out immediately and not told to wait another two months to get my refund. I called on 2-3-2018 and 4-20-2018 and my reference number is [protected]

I drove 2 1/2 hours from the west coast of Florida to Miami in order to purchase some sets of café lights because they were out of stock in my local store. Surprise for me went I get to the store in Miami there was only box left on the shell, but not problem I was willing to purchase the product even with the box all damaged. I presided to take the box to the register and ask the cashier if they had any more in stock because that was the only one I was able to find, cashier requested help from a "supervisor" Velky who stated we do have 25 more in stock but they are seating on a pallet nd company policy stated we can't move pallets during operating hours. I found that hard to believe so I requested to speak to a manager, Velky left to get the manager and less than a minute later return stating the manager set the same thing I ad mention to you. If you want the lights you have to came back tomorrow or take the broken box... Super unprofessional, I'm considering to cancel my membership and also return over $2, 500 in patio furniture that I had purchase in the last two weeks.

6/13/2018 posted on your Sams Complaintsboard.com/new_complaint at 6:14PM
Here is an portion from a chat I had 2 days ago with Sam's help online:
>In late 2017 I had a battery installed at Sam's Club at Reliant Sams in Houston. They accidentally pulled out wires and a resistor to my signal lights. I reported it promptly and was told to call your central office. I did so, but the central office said individual stores were settling those claims.in between this Sam's closed. I returned twice when management was closing the store, and they said go to any other Sam's to resolve for reimbursement. I did with no success. Then I chatted with a rep on Jan 12, 2018 who said I should wait to be contacted, since "all open claims were being closed". I waited and waited and waited, and no one ever contacted me. Last month I went to Sam's Club on Rice Ave here, and they said they could not help me at the Customer Service counter. I doubted they understood what I was explaining.
Now I have gotten this repaired. Instead of going to Chrysler who quoted $200 for the repair, I drove 2.5 extra hours to get a much cheaper repair.
Marta at Sams: Let me assist you with this richard.
Me: Now I want to be reimbursed. We are not talking a lot of money, but your repair people did the damage and I wish to be repaid.
me: If I counted the time I put into this, it is the equivalent of a couple of hundred dollars.
me: My number is [protected], and this last chat was on Jan 12, 2018.
me: I am also upset because I could have gotten a moving violation of no signal light while I waited all these months!
Marta at Sams: We do apologize for all inconveniences that this issue may have caused you richard, in this case the best way as I can assist you is escalating this complaint at our manager level department and they will be contacting you via email.
me: I do not want to wait again for 6 months. I want the name and telephone of a manager now.
me: The idea was that I could get reimbursed by any Sam's Club, since my local one closed. They do not seem to want to hear about this, much less reimburse me.
Marta: I am sorry we do not handle this information over the chat, but if you wish you can call at our call center and they could transfer the call to the right department.
Marta at Sams: Could you call at this contact please [protected] they will be glad to assist you.

So I called this number yesterday 6-12-17 (one of over 4 made to them) and they promised a) I would be contacted by email within a day, and then b) I would be sent an email for $45 credit. Neither happened.
I called this same "help number" today and after 38 min was told I was being emailed another credit. Nothing came. Both the receptionist and I waited for an email to be received, but nothing.
Now I have visited Sams clubs 5 times, wasted hours on the phone, and 2.6 hours getting this damage repaired. All I get is delays and it has gone on over 6 months.

What do I have to do to get reimbursed for this?

The most outrageous part is that each time I contact you guys, I am being told a notation is being made on my account. Yet, today, the receptionist insisted there was nothing on my account about this. This is incredible irresponsibility, and frankly I now see why you had to close many of your stores. From my experience above, plenty of people just do not do their job.

I am interested in your reply, if you can get around to it.

It is over 6 months, I have paid for their damage, invested hours in calls, conversations, traveling, after being promised resolution — all neglected.

I ordered a 65" TV from Sam's Club online. It showed in stock in Lake Charles, LA and I was at the Lafayette store at that time. I ordered and paid for the TV which stated delivery would be between Tuesday June 5, 2018 and Thursday June 7, 2018. Well on Thursday I called Sam's club in Lake Charles as the TV was not here and they informed me that it was never in stock there. I would not be allowed to pick one up at a store. And I may recieve it in a week or so. I order online all the time and expect when I am given a delivery date that it will arrive at that time. I am beyond upset. In addition they gave us a number to this shipping company that is horrible and I will never use. After the manager at that Sam's stated there was nothing they could do for Sam's lying to us or to get my TV delivered as written by Sam's, we hung up and are now considering not renewing our PLUS membership which I have had for 13+ years now. I will never order from them again. The shipping company is worse. We called Thursday after hanging up with Sam's. Have never heard of or from this company ever. They claimed they just got that order that day and are in Fort Worth, TX. The guy then said he would call us Friday and send it to Louisiana with a driver he had coming this way. More lies. I found my email from their company (Pilot). They got the order and TV on the 5th. Claimed they precalled us, which never actually happened, on the 3rd. Then they didn't send it this was until well after our call. It took over 12 hours to Fly it from Fort Worth to Lafayette. I could have driven that distance faster. This was on Friday. Once again no call was made to us. We called them Friday and they say customer service is closed and call Monday to schedule delivery. They are aware delivery was supposed to be between the 5th and 7th. Here we are Monday June 11, 2018 and my TV is sitting in Lafayette, LA (1.5 hour drive away) and has been there since 3p on Friday. They now claim they can't bring it until sometime later this week. I am furious. That is not how you do business. If it says delivered by then that's when I should have it.

The management at Sam's Club put a lot of pressure on its cashiers to get the customers to get credit cards and upgrades as so forth was told they would be written up if they fall short by the end of their week most customers don't want or already have Sam credit card and it's hard when you come to work and you're under pressure no credit for the sales that you make the customers complain about the harassment that each time they come they harassed about these issues it's not fair to the cashiers that are jobs are on the line and they are under so much pressure when they just trying to feed families