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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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12:25 pm EST

Sam's Club ninja foodi one day sale

I was on the Samclub website at midnight to get the Ninja foodi as advertised in their one day flyer for weeks and it was sold out. How can that be? You were not supposed to log in until 12:01, which I did. Obviously, Sams did not have any available to order. Then I went to the club at 7:10am on the day of the sale and was told it was sold out! I am disgusted with Sams for not having enough of an advertised sale item available ANYWHERE! Costco here I come!

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4:50 pm EST
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Sam's Club member's mark bread & pizza flour (25 lbs.)

Dear,

I am a member of SamsClub; I bought a lot of things on December 1st, including 3 bags of flour, but one of them was really bad. I think that it has been contaminated by fungi. I FEEL unsatisfied with that. I took pictures for that to show you. The Samsclub far away from my home around 2 hours. I called them to get a refund, but they didn't accept and said that I have to go to the store. This is not my fault. This is their fault.

The documents are attached.

Thanks

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3:08 pm EST
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Sam's Club cash back bonus scam by sam's club at concord, ca

I was offered to sign up for a cash back bonus on my purchases at Sam's club, upgraded my membership, and was told that I will be getting $10 back on every $500 I spend. However, I never received any cash back except a $10 gift card upon signing up. When I approached a membership service, I was told that they could see the cash back bonus in the system but I could not get it yet. I need to come back. When I came back the next time to do my shopping, I was told that there is no cash back bonus available.

Sam's club staff continues to promote this feature of $10 cash back bonus and people continue to sign up, however, not sure who will be able to get this cash back bonus since it is very tricky. One day it is there and then it is gone in their system..

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11:13 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sam's Club I am complaining about a worker

Hey, I just started at Sam's club and this is my 3rd week at Sam's club I work in the bakery Department. I am writing you to complain about a worker and her name is Sharon she is hr from what I been told and she is very rude and nasty but she tries to be rude and nasty in a nice way and it's been that day since I started working at Sam's club she was nice up til I got in there and then things has changed when I Actually started working there she comes out her face a lot say smart comments and I think she feels she has the write to because she been there for years... So as of 11/19/18 I clocked in to work and walked to the Department as soon as I walked in Sharon said meme I have to talk to you about a meal Exception and I said ok and then she started explaining and then pretty much called me a liar and said u Must not be taking your breaks or something and I can see it in the computer and I said I'm talking my breaks and then I cut her short and said ok and I'm not gonna stress about and that was said one because it was unprofessional to have a Discussion with me out on the floor that's one and two the Professional way would of been to pull me to the side and talk to me, or handle it that day and it wasn't and she said we will talk about it tomorrow, As of 11/20/18 As soon as I clock in Sharon calls down and as me to come up to her and I did so, I get in the room the 1st thing she said was I see you had ur break yesterday but in a Sarcastic way and I just said yes, then the conversation went on from there about the meal Exception and she start to explain and then I said i understand but I feel it shouldn't be held Against me because one I was missed Informed and was told I didn't need to take a break and if I clock out a few minutes early that it wouldn't be and also told by the lead and boss that I had to stay til 7:30pm and I had no clue what my hours was because my hours got put in late and by the time that I got then it said I was to leave at 7 but they told me that they put me on til 7:30pm and I started early as well ..., then Sharon asked me why Was I being so Resisting on me explain why it should have not count against me and then she called up Brian because she want him to hear that I was being so Resisting and he came up and listen and let her tell her side and then when I started to tell my side I was cut off and pretty much Called a Liar again, one she didn't want to hear what I had to say and then she was still being smart and very Sarcastic and then said she didn't want to hear my side and she wasn't gonna sit there and listen, then I said she and she said she isn't my name my name is Sharon rudely... lots of employees said she is very rude ... she needs to show respect and be an example for everyone and not turn someone like that and it's sad..

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Resolved

This was never resolved at all..

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10:55 am EST

Sam's Club ipad air 2

We purchased an iPad at Sams Club on November 8, 2017 and the color on pictures began to darken this summer. On November 12, 2018 the iPad locked up and would not turn on. Went to Apple store for help and they checked the serial number and it showed it was purchased in 2014 from Best Buy. They are selling used items as new. BEWARE of what you buy at SAMS CLUB.

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9:49 am EDT

Sam's Club delivery service

On October 8th 2018 I purchased the Serta Kerrington Cushion Firm Pillowtop Queen Mattress Set item #[protected] from Sams Club in Waldorf Maryland. The items was delivered on October 30th, 2018. Delivery company brought the item in my home and just left it in my living floor. The mattress set should have been set up and the old mattress set taken away. I was told by the delivery company no they didn't do that. I immediate call the delivery company and was told that I was correct and they would call the guys back but they had a lot of deliveries that day and probably couldn't come back but they would keep me posted. No one every called back and I made several calls back to them. I call Wednesday morning and was told that I have to wait until Thursday. I explained to them that was unacceptable that this mattress set was blocking my living room and that I am a single female and could not move it. Waiting for a answer and no one has called me back.
Terrible delivery service.

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8:37 pm EDT
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Sam's Club pies in bakery

I have purchased a Pumpkin Pie once a week for the last Two Weeks since Sams is closer than Costco. The pies were purchased from Sam's Club on Rinehart Rd. In Sanford, Florida. These pies are he driest Pumpkin Pies I have ever tasted. I believe your bakery people could learn a lot from Costco where you can get a nice moist Pumpkin Pie. I have never had a dry one. Please check into this.

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2:35 pm EDT
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Sam's Club "purina waggin train chicken jerky tenders" upc [protected]

Your dog treat products, specifically "chicken jerky treats", are from china have caused the death of one of my toy poodles and has made my other toy poodle extremely sick! I am seriously considering filing a civil suit against sam's club and walmart for placing these toxic product on your shelf! My wife and I are beyond grief at this point. There is a product called "top chews chicken jerky fillets" that are 100% sourced and made in the usa. They do not cost much more than your china sourced" products. Please change to this product and stop the death of our beloved pets.

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4:53 pm EDT
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Sam's Club treatment of employees

My 83 yr old mother has been a greeter at Sam's Fargo just short of 10 yrs. She has RA and doesn't have good balance. She has been a dedicated employee. Sam's wants her to stand in the cold dirty entryway and get carts for customers. She didn't feel comfortable she feels like she could get knocked down. So she was fired! We are in ND cooperate is out of touch with the weather conditions! She does her job and hasn't missed hardly a day of work. She has many customers that are going to miss her and those she caught going out the door with unpaid merchandise will be glad the eagle eye is gone! Your loss Sam's! Way to treat ppl like garbage!

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3:33 pm EDT

Sam's Club samsung qled tv model qn65q7fdmf

Hi
My name is Rudi Bunch, Sams card #690 10120 [protected].
9626 Ravensworth Dr. Houston, TX 77031
On 10/22 2018 I purchased a Samsung QLED tv, model QN65Q7FDMF.
This was a clearance item, and had a price reduction. On the front of the box, it had a piece of paper taped to it which said it was missing the stand and the one connect cord. I had someone call for an electronics department employee to find out more about the item. He said it was a display model missing those 2 items, but worked fine and everything else was included. I googled the items and saw that they totalled $200 for the one connect cord and around $100 for a good quality stand. I felt it was still a pretty good deal and purchased it. I ordered the cable from Samsung and bought a stand for it. After putting the stand together and mounting the tv, I looked through the box and discovered there was no power cord or remote control.
I called Samsung, who gave me the number for their parts department to purchase the missing items. The total for the remote control and power cord was a little over $60. I don't even know if the tv works properly without receiving all of the missing items yet. I then raced back to Sams, to see if they had the remote and power cord so I could cancel that order if so. They didn't, and told me the electronics manager would be in this afternoon. I made a second return trip to see if he could find the power cord and remote or if I could get a credit for the extra $60. He spoke to the store manager who said no, it was sold as is. She also said she didn't know if I was even telling the truth about the missing items. I remained calmed and showed her a photo I had taken of the boxed tv with the sign stating it was missing only the stand and one connect cord, and I had been under the impression that was the "as is " condition. That is definitely how it was represented to be sold. All I was asking for was a credit for the $60 worth of missing items. I am a business owner who spends between $20, 000 and $25, 000 a year at Sams. This was a disappointing and frustrating experience. The store location was Stafford, TX
Thanks for your time,
Rudi Bunch

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6:41 pm EDT

Sam's Club employee

I went to the Morrow GA Sam's club (10/22/2018). While I was in the crowded cereal aisle, most of all Hispanic customers, an employee was looking at us and said in a rude unprofessional manner "Looks like the whole family is here". She then proceeded to yell at us to move out of the aisle because they were going to close it. The way she said it and the look she gave made me feel like it had to do with race. I have never felt so disrespected by an employee like that ever. Once we left the aisle I looked at my husband to see if he heard the same thing I did. We were both in shock and upset. What she said was uncalled for, rude, and unprofessional. I do not know if she was trying to be prejudice because all of the customers there were Hispanic, or if she was saying it just to say it was crowded. One thing I do know is that it was very unprofessional and the worst customer experience I have ever encountered. Me and my husband asked around for her name and her manager's name and found out her name is Jaquelyn who works in the tobacco section. We spoke to her manager Greg who assured us they would do their investigation. I have worked retail before so I know when a customer complains to a manager the manager is only going to scold the employee and unless you want anything handled you need to go to corporate. She needs to be reprimanded and taught correct customer service skills before her mouth gets her in more trouble.

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3:02 pm EDT

Sam's Club gas station

We buy gas at sams in bakersfield. I had suggested that you put longer hoses so they reach over the car. Great job, you did that,. You added 3 feet to hose. Then you put hose restrictor cords on them that stopped the hose 2 feet short making the longer extention worthless... Wow.

Go move the clamp on the restrictor 2 feet closer to the pump making the extender of value!

Ps whats this "catagory" below mean?

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Update by Camano7
Oct 19, 2018 3:04 pm EDT

Fix hoses to reach full 5 ft

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2:26 pm EDT

Sam's Club cell phone

Yes they called and told me that my phones was in both of them and they was not only one was and the person put the plan that I didn't ask for so I asked the person to change it and he said that he couldn't so I called my carrier and they inform me to leave that store because he wouldn't redo the plan and he said that he couldn't sell the phone to me either after I have waited three weeks for my color phone that I order so I just settle for a space gray when it was suppose to be gold My name is Charlene Beal my phone number is([protected] please some contact me back I'm a plus member

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MDLynn
, US
Jul 28, 2020 12:23 pm EDT

Smart Circle phones @ Sam’s Club in Duncanville on Wheatland: I purchased a cell phone there. The price was $22 per month for 24 months with AT&T. The salesman told me their printer wasn’t working so he couldn’t print out my contract. I Purchased the phone in good faith and returned to the store 3 days later and they were “able” to print out my contract. It read $38 per month for 30 months. The total price of my actual purchase was $528. The total on the printed contract was $1149.99, a difference of $621.99. After much complaining on my part they gave me a $350 Sam’s gift card, leaving $271.99 still owed to me. I contacted Sam’s corporate but they have never taken responsibility. Really bad ethics! AT&T would not help either!

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D
Doni Carson
, US
Nov 16, 2022 9:58 am EST
Replying to comment of MDLynn

Sam thing happened to me now smart circle wants to settle with giving me 300 buck for the thousand dollar att bill and not free phones

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1:11 pm EDT

Sam's Club my chips

Ms.felica the manager of Sam's in the 12000 block of jefferson told me and my husband three weeks away the employee didn't have to remo e our chips cause yes some of them throw our chips and we can't make money of the broke all up and our time is precious can't go back and forward with returning booking chips.when I think they sould be able to be left in the basket and the employee can move the bag to see how many it is .

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11:07 am EDT
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Sam's Club poor customer service

We visited this store to purchase an engagement ring. The woman at the jewelry counter was phenomenal. She provided superior customer service throughout the entire purchase and we truly appreciate her going above and beyond to complete the transaction. Under no circumstances should this woman be reprimanded. We then tried to make a purchase of other items up front. We explained to a woman with dark hair pulled back, tattoo on her ear, glasses, and green vest that our father's card had expired. She proceeded to tell us that we could renew the card for 45.00 at member services. We were trying to to do as we were told as she followed us to member services. She harassed and embarrassed the 2 other women who were just trying to do their job and help us. She used a horrible tone with them, and exclaimed "absolutely not!" (Almost as if she were parenting a child). She proceeded to be argumentative with us and was clearly looking for a fight. I do not mind following procedure, but I do mind trying to be publicly humiliated and treated as if I just committed a crime. Under no circumstances should she be working with the public in a service position. While discussing the sutuation with a manager, he admitted that he was sure her attitude could have been better. How is this justifiable and no action taken? I strongly recommend this employee be reprimanded and perhaps relocate to a different position within the store such as stocking shelves. Unfortunately, I have reconsidered ever shopping at this location ever again!

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5:44 pm EDT
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Sam's Club rude employees

4 o'clock in the afternoon on Monday 15OCT2018, I ran into the Sam's club in Pensacola, Florida to get a few items. First there were no strawberries but I can handle that so with my 3 items in hand I was checking out at the registers in the front out of all the registers there, only 1 was opened. I have video of this, then as we were checking out, my boyfriend put the money on the counter, the cashier caught an attitude because he did not put the money in her hand, she proceeded to disrespect him and slammed his money down on the counter. She was very disrespectful we were calling a manager over then the guy that was taking over her register proceeded to start yelling and screaming at my boyfriend to the point that he stepped out from behind the counter and took off his Sam's club vest saying he didn't care about his job. Both of these cashiers were African American and we are caucasian, also this was young people whereas my boyfriend is 63. I am saying that things were getting real nasty and about to go down at the Sam's club.

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Update by Sadie Smiley
Oct 15, 2018 9:25 pm EDT

Stop the hate.. ALL LIVES MATTER

Update by Sadie Smiley
Oct 15, 2018 7:41 pm EDT

No he was standing a good distance away I was the closest to the counter, she was the one that was all nasty then the other rude cashier jumped in. It was none of his business.

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4:33 pm EDT
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Sam's Club tv installation

I bought (2) 65" & (1) 50" Samsung HD TV, with $299 installation for each one. Over $4000 ... installers came out, did a bad job and then left me with the huge tv boxes. I called the install company to come back and get them they will have scheduled it 4 times and keep canceling and rescheduling. Meanwhile i have these huge boxes in my tiny foyer! I've called Sam's Club several times to talk to a manager to get help and just stayed on hold each time over an hour waiting to talk to a mgr, then hanging up. My trash company wont pick up these boxes. I paid for a service, they did not provide. Sams is not helping. Just taking my money, leaving me hanging.

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11:13 am EDT
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Sam's Club altered checkout process andermatt drive location in lincoln ne

This is my third complaint about the change you made. You now require one of your employees to unload our cart. Our merchandise is scanned and then your employee puts it back in our cart. This is similar to the checkout at Aldi stores, but with one huge difference. Aldi provides a counter on which we can place the items we bought and then bag them to be carried to our car and home. You do not provide this area where we can bag our purchased items. The only place to do this is to unload the entire cart again on the floor in front of the checkout lanes or onto tables in your food court. This is incredibly inconvenient for everyone except your corporate office. Even your customer service staff views this as inconvenient. This has added an extra step and more work for us when we check out at Sam's. When I asked to do this ourselves on this past Saturday, both of the employees who were involved in our purchase were rude to us. They clearly did not like the request we made, and it actually didn't improve the process. You are moving items faster and making more money. We, are inconvenienced. All you have to do is redesign the front of the store to provide a counter like Aldi does. Why don't you go to an Aldi store and see what I'm talking about. We have a new Costco store in Lincoln, and we are seriously thinking of dropping Sam's and enrolling with Costco.

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10:22 am EDT

Sam's Club tire service and manger of store #8193

I have been a member of Sams Club for over 25 years. I even worked for the company for a short time when I first moved to the Hagerstown Maryland area.

Over the past 7 years, I have seen a rapid decline in customer service at the club in Hagerstown MD. Specifically with the tire department and manager.

It is extremely difficult to get your tires purchased, installed, and/or rotated without spending hours and hours waiting. I was willing to give them another try when they began to take appointments for tire service. However, each time I have called the tire department either someone doesn't answer their phone or if they do answer it is to take your name to call you back, which then doesn't happen. When you call them back, if you receive an answer to your call they are then booked 3 or more days out to get an appointment. If you do not have an appointment, you will wait a minimum of two hours, if they do manage to fit you in. So it has become almost impossible to get into tire without an appointment yet making an appointment has become difficult without being able to reach someone at the tire desk.

I have asked to speak with management on this when I call and I am either left on hold or eventually someone tells me the manager is not available or out of the store at the moment and someone without any real authority tries to help me. If I am personally in the store, you must wait at the tire counter for quite awhile until someone arrives at the desk or wait in a long line to be served, if someone does happen to be at the desk. I have had to seek someone out more than once to find a tire person.

I have already changed my membership from the Plus to a regular membership and I find myself going to the club less and less. I am hearing similar stories via word of mouth. We have Costco and BJs within a reasonable driving distance now.

I would like to have my membership cancelled and a refund issued please. I am just not happy anymore with the service Sam's Club in Hagerstown Maryland provides.

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8:54 pm EDT
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Sam's Club management

Hello, I am currently employed at Sams Club in San Bernardino and have been here for nearly a year. The management here is terrible. Completely horrible would be an understatement to say. They run this store like chickens with their heads cut off. They don't give you your breaks properly and treat their employees like dogs. Customers complain everyday about things that could be fixed. Managers are rude to customers and don't understand anything about customer service. They don't give us the proper training or tools we need to succeed as a store. We need new managers asap!

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Sam's Club contacts

Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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