Sam's Club
reviews and complaints

I ordered 2 bookcases from Samsclub.com, and paid a premium for the privilege. The order was delivered short-shipped. Each bookcase came in 3 packages and they only delivered 5 pieces. One of them was completely broke in half. I decided to initiate a return so I contacted their Customer Service chat. The young man assured me that there would be no problem with my return. He scheduled Federal Express to pick them up the following Tuesday. Tuesday comes and FedX shows up with 2 labels for 5 packages, along with the 6th piece which he insisted I take. I refused the 6th piece and asked him to take the others but with 2 labels only, he said he couldn't do that. I then called Samsclub CS and got an agent who wasn't helpful but just offered what she would have done. USELESS to tell me what you would have done, please just help me resolve this! She said the back office would have to call me. She said they'd call within the hour, but for sure by the next business day. 3 days later, still no call. I tried chat again and this time the agent just blew me off and said he couldn't help me. I tried calling again and got a very rude agent who said that I would have to call FedX. WHAT?! No! I bought these from Samsclub and I expect Samsclub to fix it. She said that the back office would have to issue new labels and send them to me via email. What? The back office again? On top of that she was extremely rude! I asked for her name which she gave me - Jasmine. I immediately called back in the hopes of getting an agent in a more helpful mood. Nope! I called 4 more times and each time after being on hold for 10 minutes they disconnected. Okay, now I'm fuming mad! Later I get this email that says, hey you asked for 5 labels but only bought 2 bookcases. OMG! Really people! So I had to explain it again! Still waiting for those labels, and then I understand that I must call FedX. I have already taken a day off work to try to return these. I can't keep taking days off! Ready to toss these on my driveway. I will NEVER buy anything from Samsclub.com again. Their Customer Service is horrible!

On Saturday, 5/26/2018, just before 2:00 pm cst I put $20.00 worth of Sam's Club gas in my vehicle. I then drove a few miles, parked my car for a couple hours, drove a few more miles and noticed an awful sound my car was making. My check engine light also came on. All things that did not happen to my car that I have had one month until after I put gas from Sam's in it. I drove to my local dealer and parked it. After speaking to someone we decided to let it sit until this morning, 5/29/18, as the service center was already closed for the holiday weekend. Fast forward to this morning and I'm hearing reports of our local Sam's having gotten a batch of bad gas and now I'm looking at costly repairs to a vehicle I have owned for one month. I just made my first car payment last week. I need to know how Sam's is going to make this right, as I do not have the funds to repair damage that Sam's gas did to my vehicle. Please contact me.

Twice now I have gotten gas and no receipt. The attendants can't print a receipt. They want to write a paper receipt. I have been stopped before by police thinking I hadn't paid my gas. My receipt was all that saved me. I do not understand what is so hard about a receipt for gas. Anywhere else if the pump doesn't print it the attendant can reprint. I am very very upset about this

I order my groceries for my large family twice a month from sams club on bowman in little rock. For the second time in a row, I have arrived at the end of my selected time slot to find that my order had not been pulled. So, the last time I had to wait for 45 minutes before anyone would show up to help me. Despite the service desk calling multiple times for assistance. That time, there was only one person working club pick up and she was very apologetic, so I waited, while the store closed around me, for her to pull my order. When I left the store, it was already closed. This time, may 22, I arrived at the store after 4 pm to pick up my order that was supposed to be ready between 3-4 pm. The check in kiosk could not find my order. So I selected the help option and proceeded to club pick up. There was a lady already waiting when I arrived. After 30 minutes and 4 calls from the service desk, someone arrives to find our orders. We are told that they can't find either of our orders and the lady walks off without telling us what she's doing. After another 15 minutes pass, two more ladies appear and take a few order sheets and walk away, again, without looking at us or saying a word. After another 10-15 minutes, I go back to the service desk to try and find out what we are supposed to do, since no one is speaking to us. The lady at the service desk finally gets someone on the radio and she tells me she has just begun pulling my order. I tell her that I don't want to wait for it, i'm tired and i'm irritated at this point because of what happened the last time and because of the poor customer service. The lady on the radio tells customer service to apologize to me and give me a gift card. I paid online and I have ordered online enough to know that the money doesn't come out of my account until I pick up my order. However, i've never not picked up an order so while asking what would happen with the payment that was on hold with my card, another lady shows up and is very rude and condescending towards me. I left the store at 6pm with my 5 children, in tears, with no groceries and a $20 gift card that doesn't even cover my gas to drive the 3 hour round trip. The only bright spot is that the lady in customer service was an angel and so very nice to me both times, her name is cindy. She needs a prize or a raise.

My girlfriend and I each bought 30 cupcakes for a school function. I noticed we were charged full price ($14.98)as if we got icing and decorations on them. I addressed this with a customer service representative at the store and she called back to the bakery. They said no it's the same price. I called back to store to speak to the manager and was on hold for 20 minutes. No one ever picked up. I called back and spoke to Chris the manager. He transferred me to Alan the bakery manager. He explained there is only 1 SKU that they can use so there's nothing they can do. Really? You are telling me there is no discount SKU for anything? I find that very hard to believe. If you have a disgruntled customer what do you tell them? Sorry? You don't ever give them a gift card or a partial refund? I have been in customer service 20 years and all of this I find very hard to believe. Your customer service and management departments need a big improvement.

Member for 30 years. First time the cashier was very nasty & wanted ti just argue with me when I was calm & polite. Had a few items to put on two different debit cards. Tried to tell her what I had separated for each transaction. She refused to listen and then I got home it was totally opposite. Now I have to reverse my business & personal transaction in my checking books. Called the Lewisville, Tx store and the might have wrote down my info. Have receipts if anyone cares or calls. Don Seligman [protected].

I am so angry with this scam. I ordered groceries for pickup April 28th, and my son picked them up April 29th (I am disabled). I bought more than $50 worth of PepsiCo products for the $25 e-gift card. Since then I have interacted about 10 times with PepsiCo and get nothing but runaround and no card. Each time acting like it's the first contact. first they claim the submission is the wrong size photo or format (they don't specify), so I resubmit with smaller and larger photo. Which I learned they were sending everyone that form email Then they don't respond. I say I will expose them for scam, and they respond saying they received my submission and will get back with me in 24 hours. 6 additional days go by, and I hear nothing. Then I contact them explaining each pre ious contact, and they claim there is no submission from my email address when I have correspondence from them! So they tell me to resubmit again to their help email address (them), and you guessed it—days have gone by and nothing. Phoned Sam's 800 number and the rep said not on them and I should contact PepsiCo again. I feel scammed into spending $50 that I otherwise would not have spent on PepsiCo products in one trip. The idea of getting $25 of it back in the form of a gift card was alluring. All the food has been opened.

I signed up last month for a membership and a Sam's credit card. There was a promotion to do so and thought since the member ship was less than Costco and the gas prices are about the same, why not. The person that signed me up at the desk took all of my info and said to cut up the temp card when I get the permanate one. I never rec'd my perm card, but an email advising that my info was wrong and to call to get the card sent out. I have NO idea what this info of mine this guy from the membership desk has now, if he messed my info that bad. I called the # in the email and paid my balance and cancelled the membership and card. The person coulndt take my info off the website though. There is NO way to do that. I dont want my info out there! How do I know what this guy did! Its back to Costco for me. I's rather pay $15 more a yr and have great service than this mess!

I initiated a membership last week and went to the store this week to have my card printed. It was printed and I went to use it and it would not work. So i looked in my bank account and the membership fee had been refunded. I called to speak to someone today. I have been "disconnected" from 3 reps and finally had a rep stay on the phone long enough to tell me that a rep had called me on the 9th to verify my billing information and when they did not reach me they cancelled the membership. They did not leave a message or email me regarding this. So i tried to use my card and couldn't without knowing why. They the rep states I need to start the process all over. So the card and information I have given is not enough for them to begin the process for me? I would just rather keep driving to Costco like we have been then to have this type of service from the very beginning.

I recieved email from PepsiCo on 5/8/18 starting last chance spend 50 on qualifying products for pick up get 25 ecard. Said ends 5/9/18. So I purchased and sent receipt end. I recieved email stating ended on the 4th. I have screen shot the email that was sent on the 9th. I feel scammed. I bought things I probably wouldn't not have purchased. I have a cast on my foot so it doesn't make it easy to return items either. I have copies of the email.

Hello I use to be a vendor at one of your Sam's clubs and if I can say the mangemt there is just reprehensible. My job was to sell my product ok. But since I been there all I did was help customers with heavy water bottles .electronic questions etc. Every time I went to them to help out they would never do it. I told the manager and instead she tried to get Me out there saying I was a troublemaker very unprofessional. Store # 6228 Vernon hills I'll Walmart I was going to be a member as well but no not with managment like that.

On 4-21-18, I accompanied my 77 yr old mother to Sams in FWB, FL. She and my father have a joint account. She had a Cash Back Check which only had my father's name on it. However, he endorsed the check. When my mother tried to cash the check the cashier said she had to call a manager. When the manager, Debbie, came, she had the clerk verify that my mother was on the account with my father; she is. Then she said that she wouldn't cash the check without speaking to my father. My mother and I explained that he is sick (stage 4 cancer) and is unable to make the more than 25 mile trip to Sam's. Debbie again said she couldn't "trust" that the signature on the check was my dad's. As she said this, she thrust the check into my mother's face (maybe 3 inches away). This is when I felt compelled to step in and defend my mother. My mother is Asian and her accent is thick, so sometimes people have trouble understanding her. I reiterated that my father was seriously ill, this time informing him of his stage 4 cancer and that he was tired from his recent chemo treatment. Debbie again refused to cash the check until she spoke to my dad. I called him at home - waking him up. I told my dad that Sam's refused to cash the check until they spoke to him. Then I handed the phone to Debbie. For about a minute, she "explained" to my dad that she didn't "refuse" to cash the check "like that girl just said." My father reiterated that he and my mother have a joint account and he endorsed the check. After Debbie spoke with my dad, I asked how a phone call, from my phone was more proof than the endorsed check. How did she know she was speaking to the correct person? She never asked for him name. Instead she spent the majority of the time insisting that she hadn't refused to cash the check! What was Debbie's answer? "Well, I'm trusting you." So, Debbie and Sam's can trust me to make a phone call, from my phone, and my word that I called my father, but they cannot trust an endorsed check? After this ordeal, my mother told the clerk (as they finally cashed the check) that she felt as though they'd called her a criminal and untrustworthy because they didn't trust the endorsed check but my phone call to my father. Additionally, Debbie's rude, loud, and uncompassionate handling of this event worried my mother that she was treated this way because she is of foreign decent. I was hurt and embarrassed for my mother. The behavior of the Sam's manager lacked compassion and professionalism. My parents at considering that it is time to terminate their relationship with Sam's Club.

March 28, 2018 I delivered from the Searcy, Arkansas DC to Southaven MS Sams Club. Arrived at store 2030 located Brad who instructed me to drop my (Interstate) Heartland Express Trailer in the only open door and take (any) Heartland trailer from the other 2 doors; the lights were both green. I was out there doing what I was told about 2100 2 young 20 something males appeared in front of my truck yelling at me; "What are you doing?" "You're not just going to leave that trailer there are you?" And I wasn't sure who they were so at first I was humoring them because I thought they were messing with me. I said, "yeah" "And I'm taking this one" As I hooked up to what I thought was an empty trailer for Heartland. The tall one says, "Oh! And you're taking a loaded one?" I was really confused. I was told to take it, light was green. As they walked in side I said, "You guys really don't know what is going on do you?" I pulled trailer from the door about 10 feet and walked back to look inside, Brad and the 2 males were looking at me from the edge of the dock. I said, "Oh, it is loaded." I told Brad, "Next time just make sure the trailers aren't loaded." He nodded in agreement.
We all agreed I place this trailer back in the door and remove my load from their live-load door.
Before removing my load, I went inside to discuss the details of our plan. I offered to allow them to unload the trailer in their door while also tending to live-load deliveries and I would check back with them at 0400, March 29, 2018.
At that point the 2 males were still agitated. I explained to them, "You guys came out of nowhere and immediately began yelling at me. I didn't know who you were or if you just came off the street. "
They had no identification and did not identify themselves.
At this point, my load's seal is now broken. I parked directly in front of the receiving area cameras and work area. I locked my trailer and went to sleep.
At about 0430 I went back in to check with them about what to do with my load. Brad left for the night and now "Thomas" is the manager for receiving. He allowed the crew to behave unchecked. The tall male immediately responded to me; "We don't have a trailer that's empty." I said, "but we had an agreement?" He said, "It doesn't mean we couldn't empty one" I said, "All I know is I need to get an empty trailer and give you this load" (of which the paperwork was still signed in their office). He raised his voice pointing out the delivery appointment on the bills; "Well you're early" I said, "That's fine, we agreed I'd give you time all night while also working in the live-loads." I asked him how many trucks came to deliver and he responded "6" I said, "Wow, I didn't hear any, I must've slept good." He then angrily said, "Now you're telling me what I did or didn't do"
This is the confusing exchanges I had to deal with the entire time. I merely made a (light and friendly) comment about how well I slept. I tried to defend myself and tell him I wasn't. The exchanges went unresolved because he only heard what he wanted to hear.
I said, "All I know is I need an empty trailer" He can then be seen on video inside the receiving area/office flailing his arms and flipping out slamming the door open to the warehouse, kicking and flailing his arms in a tantrum manner he went to check in the trailer. Thomas was right there and didn't correct his behavior.
Strange thing about it was, the trailer was empty and he seemingly just wanted to argue and bother.
I let him know I was going to speak to his manager about him and The tall one wanted me to know that "they were going to complain about me." as he walked out into the receiving area. I asked the latest member of the crew to arrive in the conversation; a short male wearing a John Deere hat; what his name was. The person responds, "We don't give out names here ma'am, we don't do name-calling". I said, "I'm not calling anyone names"
The taller one came back and said, "You can take the one in door 3" I wasn't in a position to decide which door was "3" when they have no markings. There's a door for local trucks, I didn't know if they were including that one in the count, were they counting left to right or right to left. I just wasn't assuming which trailer was in "3" at this point from inside their office. And when I asked which door was 3, the tall one flipped out; "The middle door is three no matter which way you count from" and they're all laughing at me as if I'm stupid.

The taller one says; "I want the Live-load door open and I want you put the loaded trailer in door 3. And I said, "That's fine, we do that all the time." I was cooperative not conflictive with him despite the irrational.

I asked to speak to his manager available who was Thomas. I was explaining our agreement and so forth. Tom stood there looking slight-eyed at me. He was seemingly dismissing anything I had to say. The taller irrational male could be heard grumbling and spatting accusations again standing next to Tom. I said, "See? That right there, that's not necessary"
I then got into the conversation about asking for the tall male's name and how the short guy wouldn't reveal "anyone's name"

I said, All this nonsense over nothing" as I walked out.

I left them talking among themselves.

My experience at this store resulted in me being treated in an abusive manner, laughed at, ridiculed, scuffed and then blamed. I have reported this to Ronny the store manager, who has also dismissed this unprofessional behavior. He has viewed the video and responded that "He didn't see anything of concern" So apparently his staff can abuse visitors, ridicule them, blame them, destroy Sam's property and behave in a destructive, conflictive manner and there is nothing to be concerned about? I am embarrassed for the Sam's Walmart Brand. I would like to know from Upper Management is this really the outcome of this investigation?

I would like to be contacted immediately;
Melissa Litke
md.[protected]@gmail.com
[protected]
[protected]

01/17/2015- Purchased a 60 inch Samsung TV ($1, 198.00) from Sam's Club and a 5 year extended warranty with Square Trade which was recommended from Sam's Club. I called and filed a claim on 04/11/2018 concerning a purple spot on the screen. Claim #[protected], after four phone and e-mail contacts with Square trade and one phone call with Sam's Club Rep. Ref. #180417. Square Trade will not honor the contract for on-site repair as stated on the Extended warranty booklet that I was provided when I purchased the TV. The Square trade Rep. Stated that under the fine print contract that I never received at time of purchase. That I am required to conduct further diagnostic tests and submit photos through e-mail which I am unable to do. Square trade refused my offer which I would pay for the first on-site visit to assure a correct evaluation of my defective television. Sam's Club does not seem to be interested to help me repair or replace my TV and should not be recommending and selling extended warranty's that will not be honored. I requested and still waiting for a copy of the fine print contract. Resolution requested-: PLEASE REPAIR MY TV OR REPLACE

My mom came in on 28-Mar-2018 to the auto center to get her battery changed around 2:15 pm. the young lady told her it would be a 2 hour wait. My mom shopped and was still there. She is 76 years old and a diabetic. I had to come get her from the store as she needed to take her medicine and eat. Drive 30 minutes to her house and drive 30 minutes back to Sam's Club and her car still wasn't completed. The customer service sucked. they told me it would be done by 6 pm. They didn't start working on her car until 7 pm and we left Sam's Club at 7:20 pm. They had her waiting from 2:15-7:20. I think that is down right awful. We have been members for well over 10 years and never used the auto center and never will. I am going to Costco for our needs from this point forward. Check my membership and see that I patronage Same's Club weekly. We will NEVER use Sam's Club again!

Rhonda

Hi, my name is Alex Park a 23 year long business and plus member [protected] since 1995.
On March 13, 2018 at Elvin, Illinois store, I was purchasing an automotive battery for my house's back up generator. I brought a Mercedes auxiliary battery as for a core. While processing battery dept. Attendant name "Brian" refuses my old battery as a core he said core battery suppose to be looks same as new one and mine was a motorcycle battery. I told him "its not a motorcycle battery it from Mercedes Benz and Mercedes doesn't make motorcycle" and I was trying to show him on customer's battery guide book provided in that dept. "Brian" don't want to listen and keep saying it's a motorcycle battery and can not accept as a core because he doesn't want to break the "law". I told him there is no such a law in US Sam's club can't accept core and asked check it out from the guide book and he start ignoring my request and refused help. In that moment I was start frustrating and feel a kind of insulted and told him "you don't know s[censor]t of batteries". Then he told me he will call security to ESCORT me out from the store because I use a word "s[censor]t".
I went to customer service and asked manager "Cindy" who is very kind and professional. She direct to me go back to battery dept. Tell him accept it. When I returned to Battery dept. Another employee name "Eric" refuses and told me "tell manager come to there". I went back again to customer service and brought "Cindy" to "Eric". This time both "Brian" and "Eric" refuses then Cindy called another manager "Francisco" who found that my battery was a car battery and direct employees to accept as a core.
If a manager could help customers so the employees could I believe.
Why this situation happened at beginning? If "Brian" willing to help a customer everything would be fine and would everybody happy.
I believe your company and all others train employees to be kind and helpful to all customers. It's very shameful and unfortunate to your company's employees conduct their duties rude and in bad manner.
I'm over 70 year old senior, I and all other customers deserve much more respect from your employees.
Please kindly let me know what's your company's response of this incident. My email address is [protected]@gmail.com Phone # [protected] Regards, Alex Park

We purchased a mattress at Sam's Club in Vacaville CA 3/3, they called a third party company and scheduled delivery for 3/7. Ten days later and four appointments, we still have not received our mattress. Sam's is now saying "Sorry for your troubles, please feel free to pick up your mattress". The store is falsely advertising a service that they can not provide! Installs Inc, is a horrible company and they have lied for days! Can not believe that Sam's Club has no care for customer service and their members. I have spent four days at home waiting for the mattress and now am being told that we won't be getting it delivered.

My Order number is [protected] the item is 930536.

I was really upset today when I received the box of paper that I order online. The box was clearly damaged because there was paper sticking out of the bottom. When I opened it up, the one side of the box the reams were open and paper was sticking out that was torn and ripped. This was very inconvenience since we needed the paper today.

I called your customer service and was told I could take it back to the store and get a refund or they could send out a label for me to return it. The problem is the box is destroyed and I am not going to go out an purchase another one to send something back that wasn't my doing.

I order a lot of stuff from Sam's for my company's kitchen. But is this is how I get items or am treated, I think I will find somewhere else to purchase my items and also cancel my plus membership.

This was very disappointing and frustrustrating.

I bought a box of bulk frozen White Castle cheeseburgers. I have opened almoat all of them and heated up my last pack today. As soon as I took a bite of the first burger it had a long hair inside. I only took them from the package straight to the plate. I did not open either burger after removing from the package. I know for sure it is NOT one of my hairs as I have just got out of a shower and had my hair in a towel and as previously said I did not open the burgers up after removing them from the package. These were bought bulk frozen at Sam's Club in Raymore Mo.

Hello I work at the Sams club #4822 in Murrieta, ca one of the produce workers name is Joe he is a older gentleman but since I been with the company he's attitude and lack of respect for his coworkers and members has really disturbed me I hear fellow workers of his tell me his work ethic is pisspoor he doesn't work he spends half his shift doing nothing but walking around or asking people for help when they are already busy on top of that he's very aggressive towards women he hits on and verbally sexually harrasses the demo women on a daily basis they won't report it because they fell pity on him but I'm tired of it the worse part is all of management knows of it from the managers up and the store owner and his boss to but they refuse to do anything about it and I've grown tired of biting my tounge he's gone to far and I want him disciplined or something changed many people dread the fact to come to work because he is there he leaves his mess for other people to clean (even on his lunch and shift) so please do something about this