Sam's Club
reviews and complaints

On 12/6/2017 I called the customer service # on the back around 8:15 p.m. EST of the member card to ask about updating an email address for an existing account for my friend. I waited 10 minutes to get through. Whoever answered the phone was extremely rude! She said that she couldn't hear me and that the static was bad. She told me I'd have to call back. She wouldn't even listen to what I was trying to say. I could hear her just fine. I asked her to let me change phones (on the same line) and she hung up on me. The customer service was horrible. I guess it was her clock out time. If she would had been working, I could have asked my question and she could have left on time. I just spent almost $500 in the Kannapolis, NC store today. I couldn't get anyone there to help me with picking up my online order. I could see the cart. It was ready to go. The lady at the register ignored me. The guy that was supposed to be assisting was nowhere to be found. He was very apologetic and helpful once he was called over. I'm very disappointed with your store all around. I was going to start placing more online orders, but it seems pointless now. Can someone at least tell me how to update the member information easily? Thank you!

I started working in the Taste and Tips in our local Sam's Club. I worked for a month and have not been given any new schedule nor have I received pay for the 4 Saturdays I worked. I can't seem to find an address to T&T to complain to them. I called the supervisor here and she said go to payroll, couldn't find that either. I liked working there and to my knowledge had no problem. I would like to know if they will continue to use me and also get my pay. Thank you

I am very disappointed.
Purchased Member's Mark White and Chocolate Cupcakes with Chocolate Buttercream (30 ct.) for a wedding shower, but the cupcakes weren't delivered on time. No matter what happened next, to me, it was a disaster. I hate when people and especially companies are late, don't stand behind their service and products and let their customers down.
They were late for 3 hours and couldn't provide any reason why. Because there was no reason...

I ordered an electric blanket as a Christmas gift on 11/25/17. It finally arrived yesterday and I am very upset on how it was sent. It wasn't even in a enclosed box. It was taken and a shipping sticker was placed on the package with the blanket exposed to the elements, why in the world would someone do this. Not to mention all the banging around it had to have gotten, not sure if it even works and in my opinion is it dirty. wouldn't want to sleep with it covering me. It was pulled out of the package as well. This is just not right ! I would like another one to replace this one ASAP and in a box this time. It was grey and is a king size.

I went to shop at Sam's club in Laurel MD, I unloaded the cart with things I bought and by the time turned around to get my phone, one of the employees had pushed all the carts away, I went to look for my phone but did not find it where the carts were parked, I ran in to ask at customer service and was told no one turned in a phone. I went back to the parking lot and saw my phone faced down with cart tire marks on the case, when I looked at it, the screen was cracked. So I called my phone company and was told to have Sam's club take responsibility for the damage, I went to your supervisor in the Laurel store and all I was told is that they will not take responsibility for it. That is why I'm reaching out to the district office, thanks.

Customers don't seem to matter to this store Kissimmee, Florida I took the what I was told by your employees, the last 44 in smoker, it was on clearance for 59. Dollars, your employee was right next to me buying one also, hers was in the box, when u asked if they would sell the demo which had the 59.dollar sign in it, thinking and being told it was the same one but scratched up a little, we took it up front they Scanned it and we payed for it...for it as we were told by 3 different people that helped me get it up front.we had our motorcycle that day we were going to do pick it up the next day.as we were walking out the door they called us back and told us we couldn't sell it for that price, Know samsclub scanned it we payed for it, we were not employees we didn't mark it, we didn't scan it we just payed for it, back home in ny most people would apologize to us not tell tell you get our money back, grab it and walk away with my item, this store seems to not care about the customer, this isn't the first time, you want good relations with customers do what was right, I emailed that store but with no return or apology, were here for the winter in fl, I would like to talk to somebody higher up not death ears, the smoker was payed and mine I would like it back, thank you I know it wasn't you that did this so I apologize to you if I seamed rude my cell315-427-8358

Last year I was talked into purchasing the Sams Club Plus card for $99.00. That was $54.00 more than the normal club membership of $45.00. I was "told" for EVERY $500.00 spent I would get back $10.00. Well, that is not true! They forgot to tell me that gas, wine, tobacco and OUTSIDE the store purchases such as travel and eating out is NOT INCLUDED in the $500.00 charged to the Sams card. VERY MISLEADING. I found out today after one whole year my return on the PLUS aspect of the card was only $30.00! So they "GOT" an additional $24.00 out of me for the plus card! I am cancelling the Plus when I renew this time. They got me once-but not twice!

First energy aggregator program sold at Sam's Club.

I was approached by two separate employees of just energy while shopping at Sam's Club . They are selling the just energy $65 a month program locked for 36 months or three years.
I told the gentleman I lived in a large home and my electric bill was very high. He was excited because he said they were having a competition with other salesman to show who could save the most money for a customer. He requested my bill so I went home and found my largest bill of the year. He called me at my home to sign up for the program he promised this was not a scam and that all the power a Sam's Club stood behind his company guarantee and Sam's club guarantee that this was an honest offer. I specifically asked him about how high my bill was and if I would be excepted on this program and he told me it was guaranteed.

After signing up for the program I received a letter from just energy stating I was too high of a user to be on their program and that they were offering me a rate that was 50% higher than what I am currently paying.

I went back to Sam's Club and spoke with another employee of just energy. I specifically asked him about their ability to bait and switch or change the $65 program to a higher price. I recorded him on my cell phone. He specifically guaranteed me that that was impossible because the only program they are allowed to sell at Sam's Club is there a $65 a month program therefore it is impossible to change the price.

Obviously not this was a huge bait and switch . Although their customer service called me after filing a complaint and stated there was small print in their agreement that states they can change the price offered .

This is certainly not what was said by the employees of Just Energy!
Absolutely a scam !

I ordered a Vending Machine online on Oct 30, 2017. The delivery date posted was for Nov 2 - Nov 15th. On Nov 16th I called Sams Club 800 number and was not able to get a response as to when the machine would be delivered. They told me to wait another 2 days and then call again. They didn't have any information because the carrier had to pick it up and then I would be provided an estimated delivery date. I can't cancel the order, I have to refuse the order, which would mean I have to pay return delivery.
Later that day I check my account on website, and Status shows as "Shipped". I try the tracking number and nothing. I call the shipping company Manna the next day and was told that the machine is not on a truck and the estimated delivery is for Dec 6 to 12th! An entire month after what was shown on my order. Again, I ordered this machine on OCT 30th!
If I knew it would take this long, I would have purchased from someone else. The delivery date is deceptive and should be clarified. I am demanding a refund in the amount of what Sams' pays for delivery of this machine to Manna.
As of today, I still am unable to track the item online, which means it still is not on a truck.
Order # [protected]

On November 11, 2017, I Went to the Dickson City, PA store and purchase tire for both my car and my truck. I had previously went to the store and spoke with a representative from the tire department who gave me a quote on both vehicles, at that time he suggested I wait to have the tire but on, if I could, until the sale on November 11. I did. I had the tires put on the car and truck, and my son and I waited over 6 hours as the tire department was busy. The store was not prepared for the sale, as they did not have enough help on hand. As a result the staff was overwhelmed and their attitude reflected that.
However, My son and I waited patiently and finally we were handed envelopes with the receipt and warranty information. We drove home which is over 50 miles from the store. I have used my truck on a regular basis, but my son who just received his license does not use the car much,
On Saturday, November 23, 2017. My son drove to vestal NY, as we live close to the boarder. He returned and informed me that the car sounded as if it had a flat tire. The next when it was light out, I looked over the car, and discovered that the rear driver side tire was missing a lug nut and stud.
I jacked up the car and found that the tire was loose. I tightened the tire and took the car to the Sam's Club in Vestal NY, which is about 25 to thirty miles from our home. I went to the tire department and explained the situation, and I was informed that the Dickson City store is responsible for the repair, and that I should contact the Store Manager, because they will have a local company that they deal with for such repairs.
I went out side to the car and call the Dickson City Store and asked to speak with the manager, I was put on the phone with someone who I believe was named Ken, he said its not his problem, that they check all the tires and he became combative with me. I said I wanted to speak with the Store Manager, he said he was on lunch, I asked to have him call me. This man Ken said its not the stores problem and continued to get more combative, to the point that harsh words were exchanged.
I hung up and went back into the Vestal Store and asked to speak with a manager. Bonnie came out, I explained the situation, She apologized on behalf of your company, and when asked she told me to file a complaint on line. she also offer to put a lug nut on the car, but I informed her it was more involved than that.
I have been a customer for a long time Since 05/ 2012. Member #1C134100 [protected] Zfour Contracting Inc.
My family and I spend thousands of dollars per year at your store. If fact the purchase I made on the tires amounted to just about $1, 400.00 TC# [protected] 46.
I have been in my business for over 35 years, and I can tell you, this is not the way you treat customers.
The mileage on the car at the time of the install was 212357, the mileage when I got to Sam's vestal yesterday was 212504
a difference of 147 mile, given the trip home from Dickson City and trip to and from Vestal by son and my trip to Vestal, I calculate the approximate mileage.
Dickson city to Montrose Pa home approx. 55 miles
Home to vestal approx. 30 miles
Vestal to home approx. 30 miles
Home to Vestal approx. 30 miles
Total approx. 145 miles
We did use the car that much, and actually the problem began on his way to Vestal, so the actual mileage was in the 55 to 75 mileage range.

I am having the repairs done to the car at my cost. As the safety of my son, while driving the car is at hand, which is one reason I hd new tire put on it. However, as it is apparent that at least one of your stores does not care about its customers or their safety, I will have to consider what if any purchases I make from your company in the future. As I am also a Costco, member, perhaps I will give them more of my business. Very disappointed.
Reverend David Zukowski
[protected]@yahoo.com

I live in Jonesboro Arkansas . I went in to buy a Sherpa pullover for my two girls for Christmas . They was sold out . They looked them up and was told a shipment was coming. I have been to sams for a week and a half everyday at 7:00 am to catch these . On Black Friday they was put out to only be pulled back from us because a email came in and was told to pull back and ship back . I have been a member for years and I am very very up set !

Every time I try to use this card for larger purchases it is DENIED. I am so embarrassed and humiliated when this happens. I don't have a cell phone, and therefore I cannot give them a call and ask that they allow the purchase to go through. I end up writing a check.

What good is the REWARD (5% gas, 3% restaurant, 1% other) Program if they don't let you make the purchase. I lost out on $45.00 the other day because I was denied my carpet purchase. Why would that appear to be fraudulent. The purchase was near my home.

I've had it frozen numerous times for this same "fraudulent activity", even though it was me trying to make a purchase.

My credit rating is over 815. I take pride in that. If I cancel the card it will go down, but I am SO CLOSE to doing just that.

I usually purchase Black Label Hormel Bacon, which we love, love, love and now only Smithfield is offered, don't like. Also normally purchase Mrs. Freshley's Honey Buns and now you only have Duchess Brand, don't like. I understand that we are all looking for bargains and most of the time other products are fine, but definitely not on these two items. Please, please bring both of these products back.

I came in early as a customer and as a customer I went to one of the E.S. To sample a product and the security manager approached me (Mary Gill) at this time I am a customer, she said "you can't be at this cart" I replied " I'm not on the clock" given I do not work for Sam's club and she replied "You still can't be at her cart" at this point I felt like I was being harassed and I said once again "I'm not on the clock" and she said to me "well Marshall (district manager) is here and he doesn't want to see you eating off the cart, and I replied once again "I'm not on the clock" and she said "Are you getting argumentative?" And I replied no and told her she could talk to my manager if she needed to she is right in the back. And she replied "I will".

Today, Nov 22, 2017, I went to my store on Anderson Blvd in Fort Worth, TX to pickup about a dozen pre-ordered items. After signing in at the Customer Pickup kiosk, where I received a response that an associate would be with me in a moment, I had to wait 25 minutes before someone at the store asked me if I needed something. Then, when I received the order, it was incomplete. I had to go back to the store to receive the 2 items that had been left off (both were refrigerator items).
The manager and the associate who is responsible for the service were both apologetic. But there is a systemic problem. The associate said she was on lunch break when I arrived, explaining the delay. That is not right. She is entitled to a lunch break. Someone else should have been assigned to cover the service during her break. This suggests a lack of commitment to the service at best, and disorganization and incompetence at worst.
I generally like Sam's regular retail service. I do not believe I will use customer pickup again.
Kevin Short
214.906.2113
kevin.[protected]@sbcglobal.net

Store location Meridian, Ms

Angela manager
Quanita cos

These two individuals should not have these positions.
On 10-28-17 my son called. He asked where we were. At first i didn't understand his question. I then ask why he wasn't at work. He said "my sugar is HIGH and i thought my pump needed changing" then he says "Mrs Angela gave me 1 hour to get it straight " he was back with in that hour, but was still unable to work due to him still throwing up, because of his sugar being high. Which i did not agree with.

Now let me say as his mother. Someone should have called his emergency contact. My son should have never been sent home driving a car. He has type 1 diabetes. I will not go into what could have happened to my son.

On 11-18-17 he came home very upset on this night. He said "quanita/cos" came out and said he was prompt on a buggy as he was pushing a line of buggies. He ask "what do you mean" quanita answered "go ahead keep on we're looking for a f__cking reason to fire your f__ing a__"

I've worked a couple different jobs at my age. Not one of those jobs has ever allowed someone in authority to speak to anyone like that. Of course, i ask my son why didn't he speak to someone above her. He said it wouldn't help. The other few employees that was working with him, have told him numerous of times that Angela and quanita are being racist towards him. Only because they do not treat them in that manner.
I have never raised my child to be racist, because i do not agree with it.
However, as a parent of a child with type 1 diabetes's i draw the line.
They have wrote him up when he wasn't even there. When i ask why didn't he say anything he said "it wouldn't do any good"

You can contact me at:
[protected]@yahoo.com

I'm looking forward to your feedback

Thanks,
Emily Barrier

Sam's club
Meridian, MS

In October, 2017 order 175 turkeys for November 20, 2017 . On three (3) day in November returned to the meat counter at Sam's store 6332, to check on order each time I was advised that manager Jackie was the person to speak to I then ck to see when this manager would be working when arrived at meat counter a person name Larry try paging Jackie after waiting over 30 mins . Larry return and informed me that Jackie said that the 175 turkeys were in the cooler in the back. On Friday the 10 of November, returned to order 25 more turkeys . was informed that Jackie had to approved this (each time I was at the counter I left a card with info on it) . On Monday 13 November received voice from Larry that my order was canceled . Thanks to manager Mark after two days at where none of the manager would help me he did. now all that has to be done is to see why these managers lie to me

The last 2 boxes we have purchase have had many defective bags. they look like pillow cases that are sealed at both ends. This is very frustrating when you go to grab a bag and con not put anythi g in it. This has also become a costly exspensive cause i have to purchase the bags more frequently now. It has been in the last 2 boxes so may be there is something wrong g with the machines.

I am a 60 y.o. women, who loves to shop at Sam's Club, and I have been doing this for almost 20 years. I am now living in Yuma Arizona.
Yesterday, when I went to do my shopping I found out that the boxes to accommodate my merchandise at the cashier were not available any longer. This boxes were provided at the cashiers area, and this arrangement was done by me with the help of your cashiers. This facilitates to group my groceries, by veggies and fruits, also thing going directed under my AC at my car, because Yuma has 120o F. temperatures, and the boxes protects my car sets from melting in my 1/2hr driving home. And also, to unload my truck by boxes at home is much easier, that one thing by one. My life is still very busy to have more things to worry about it.
At the end the manager told me that the boxes are still available near to the exit, but then, I have to re-organize everything again when I place all my thing in the car. This is a total inconvenience for all your loyal costumers.

My wife and I showed up for our Plus Member sale, We waited in the phone line for about an hour to be told you must have an appointment. Then they said the earliest appointment would be Wednesday, Nov 15th But were out of Iphones so you can buy a Samsung if you would like. This is the worst customer service I have ever had before anywhere I have shopped. My wife and I spend Thousands a year with Sams Club and we are plus members and we both have Sams credit cards. Our membership is up in 27 days and if they do not plan on resolving this issue then we are done with Sams Club.