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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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11:15 pm EST
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Sam's Club - harassment and extremely rude management

I have made two trips to the Sams Club in Albany Ga. after recently moving to the area. The inventory was a disappointment both times. The first visit was for a few supplies and to buy a new digital camera. The camera was out of stock...Ok. Today I went to pick up some supplies for Thanksgiving and a new laptop computer. Their were more employee's in the...

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11:08 am EST
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Sam's Club very poor service

VERY POOR SERVICE. As i sit on the phone this time, its been 5 minutes waiting for a manager to answer a question aster trying to call customer service and nobody will answer i called the bakery department. This store manager does not know how to run a store. i am a business owner myself and this is not acceptable. Last time, I went there, it took me less time than to try and get through on the phone. Nobody in bakery has gotten back on the phone to ask me if I still want to hold or take a message or anything. I think corporate needs to know about this store.

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Jacqueline Wathen
Slidell, US
Jun 14, 2012 10:39 pm EDT
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My elderly mother spent over 2 hours waiting and nearly $600 to get new tires put on her car yesterday, at the Slidell, LA location. When she finally left, she said her car was "bouncing all over the road", so she went back today and waited another 1-1/2 hours . Not only had they failed to balance her 2 front tires, but they had also over-inflated all of her tires! As posted inside her door, the car manufacturer calls for 29 pounds of pressure, and Sam's had inflated them to 35 pounds of pressure! When she pointed this out to the technician, he said "we don't pay any attention to that", and deflated them to 32 pounds of pressure. Why don't they "pay any attention to that"? Did they sell her the wrong tires? Is the technician incompetent? Is the car manufacturer incompetent? Why did they tell her she'd "have to wait her turn" again today? She had already "waited her turn" the day before. Why didn't they do the job right in the first place? She's still not satisfied with these tires...she had a better ride on her old tires. Not only was the whole episode an aggrevation, but they sent her out the door to drive her car on dangerous tires. What kind of crummy operation are you guys running?

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Sam's Club - do not purchase jewelry there

I purchased a wedding band at Sam's Club 3 years ago and a diamond fell out. Their solution is for me to take it to a jeweler for repair. This conflicts with there online posted policies for returns. The customer service employees were rude, the store manger was rude, and their 800 number was rude and did not offer help. I have been a customer there since...

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2:46 pm EST
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Sam's Club told by the tire department that I would have to take off my own tires for service

On Saturday, November 14, 2009 - I Went to the Sam's Club Hawaii located in Pearl City to replace 2 tires. I signed in for service although no other customers were present and waited approximately 5 minutes before the associate who was at the counter assisting no one provided me with service. He asked if I came before to have my vehicle serviced and I advised him I did as I had my previous vehicle and others before serviced by Sam's Club at both Hawaii locations. He then asked to see my vehicle and then advised me that their store policy did not allow them to work on the type of rims I have. The same vehicle with the same rims were serviced at the 750 Keeaumoku St location this same year and I had no trouble receiving tire service there. I have 16" ASA rims which are still the same size as the original manufacturer's rims and not very different from the upgraded rims you can opt for from the manufacturer. The associate advised me that the only way they would replace the tires on my vehicle is if I took them off myself. I advised him that what he told me was ridiculous and asked to speak to his supervisor. The supervisor first remarked about how unsafe my lug nuts were and that his policy was different from the other location. As far as I know the lug nuts are standard for the rims I have and no other tire mechanic ever stated the same (have been to Lex Brody's, Firestone, Bridgestone and the other Sam's location). The supervisor refused to work on my tires unless I removed them myself. I then asked if he could at least let me borrow a hydraulic jack which would make it a lot easier and he denied my request. At this point I decided it would be best to take my business elsewhere. The lack of service, bad customer assistance and the over all can't do anything for you attitude I encountered will prevent me from ever returning and spending my hard earned money at that location.

I also drove from Kailua which is approximately 30 miles for me one way wasting my gas, time and money. One of the tires I needed to replace had a slow leak due to a screw and really needed to be changed as a safety concern.

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8:07 pm EST
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Sam's Club unfair treatment/customer service

I was at the same Sam's club today and had a very embarrassing experience: I was walking with my mother in law from a station to station to sample food. At around 1:30, we went to a mesquito chicken breast station. I waited quietly for my turn, while the lady, who was preparing the samples kept talking and talking to another woman and her three kids (teenagers.) When she had the chiken pieces ready, all these 3 people in front of me, who had already sampled them from the previous batch, were waiting for a second round, cut in front of me with mouths full of the previous round of sampling and grabbed all 4 samples. Ok, I said, not a biggie, I'll wait a few more minutes, that's why we had gone there, to walk around, and sample food.

I was first in line for the next round, but the lady who was preparing the samples, kept thanking these people for their coming back to taste it (it didn't obviously matter for her they had cut in front of me, and I should be the one who deserved a "thank you.")and even invited them for a third round. At that time, there were already 5-6 more people behind me, all waiting to sample a morsel of chicken in mesquito sauce. The lady kept talking and talking to these people, and when she finally put the pieces on the little plate, I, concerned that these people with no manners and etiquette, can cut yet another time in front of everyone and take all samples, took the first two. Again, I would like to emphasize, I was my turn. Oh, My, do I feel sorry!

The moment i took two samples- one for myself, and one for my sick mother in law, who was waiting at the side, leaning on the cart, this lady screamed at me in an angry loud voice; "Hey, wait, I have not put them in front of you yet! Wait!" Had I hold the 2 pieces a fraction of a second longer, I bet she would have slapped my hand like I were a mischevious 4 year old. I am 34 year old, quite educated and a woman of manners. I don't know why and how I inflicted her wrath, considering the fact, she never put the platter in front of the people before me- they all grabbed as soon as she put the next piece. Embarrassed from all the unwanted attention because most people behind me did not see what happened, and probably assumed, I either attmpted to grab the whole chicken breast, or probably grabbed it from her hand, or hurt her, I tossed the pieces, turned around and walked away, saying: "Oh, I am sorry, I did not see enforcing this policy, 10 minutes ago, when these people (who meanwhile were again in front of me, waiting for the next round of samples) ate all the samples. You didn't need to scream at me for this." Everyone turned to see what was going on, and I was really upset.

if there were no other people around, I'd peobably walk away quietly, but I got really upset that she teated me like a little kid in front of everyone AND SCREAM at me for no apparent reason, really bothered me.

Read full review of Sam's Club and 9 comments
Update by Pamela P.
Nov 09, 2009 12:47 pm EST

tall tell sign? don't you mena tale tell sign? God forbid insensible people like you, who hurriedly point the finger at others before finding their errors. English is not my mother tongue. Tex mex food is not a traditional food. I am not supposed to know it. What is your excuse?

Update by Pamela P.
Nov 09, 2009 11:55 am EST

I do not blame the computer, I do not understand why you are so narrow minded as to draw a conclusion about my education from a mispelled sauce. I grew up all over Europe. Honestly, I had never heard of this type of sauce, mesquite or mesquito, does it matter? I was there to sample new food. And I was very disappointed that I had waited quietly and did not say a word to the rude people grabbing food. I don't know, maybe they were her friends. I was just stunned at the sudden engorcement of a policy. I slept better, yes. Sorry for your auntie. Can you find something more objective to rant about? Like something in my behavior that might have offended the food host or the other customers? What's next now? Calling me a Euro trash? Whatever...

Update by Pamela P.
Nov 09, 2009 11:50 am EST

hi, @ the first reply- have you ever thought I might have never tasted this type of sauce because I might have not grown up on American food? And you draw conclusion about my education from a mispelled type of sauce? Get real lady!

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1555739
, US
Mar 10, 2016 10:09 am EST

PHUCK Sams Club. Bunch of Clocksockers

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TA254936
s, US
Sep 05, 2010 3:20 pm EDT

Very funny indeed, how you complain about your manners yet you grab yourself. Hyprocrite. An to bash her for treating you like a kid when you acted like a teenager. Those other people without manners are teens you are an adult. What is the excuse for your poor manners.

Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Sep 05, 2010 3:13 pm EDT
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Don't call yourself "quite educated" and then proceed to complain about not getting a sample of "mosquito" chicken.

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PWoolman
Kenosh, US
Nov 10, 2009 1:32 am EST

Sam's Clubs had good service until Sam died.

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Caryss
Honolulu, US
Nov 10, 2009 1:25 am EST

Bitter Betty (mer)- instead of being mean to everyone here, go beg you cheating hubby for some sexy times. This might ease your constipation, bile, [censor]iness and grammar problems you love to stress on.

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Sheryl Novak
934 West Belmont Avenue, US
Nov 09, 2009 5:39 pm EST

Let me count your mistakes, Marbeen: hyperbole is a noun, hyperbolic is na adjective (I guess you make no difference, but again, being from Topeka, and not from chicago, Walmart and Sam's clubs are like upscale boutiques.) The correct word in this case is hyperbolic. Proverbial thorn? Do you mean tone, maybe? Me thinks you are also unable to differentiate between the two aboslutely different writing styles, and think it's the same person? Can't you see pamela is not the ther abbreviated person? Can't you sense Pamela's non-native English style of writing? Jeez, girl, get a life. You are so pathetic. Sherry Novak.

Merbeeen
Merbeeen
Topeka, US
Nov 09, 2009 8:52 am EST

Likely excuse, we'll blame the computer for you not being able to spell, and your excessive hyperbole use. Hopefully you'll sleep better at night knowing it wasn't your fault.

I would hardly call bad service an epidemic. The proverbial thorn in the side of the consumer? Yes, epidemic, so much? No. Not to mention it's Walmart. I recommend avoiding them all together. If you don't expect anything, then you won't be disappointed when you you don't get anything.

MER

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nb47mn
Stewartville, US
Nov 09, 2009 5:47 am EST

It's just a terminology error ### face, everyone does it, get over yourself. I believe this kind of poor service is very real. It's like a epidemic sweeping this nation.

Merbeeen
Merbeeen
Topeka, US
Nov 08, 2009 10:22 pm EST

This story sounds contrived. Way too many details, which is a tall tell sign most of it's an exaggeration. I have an aunt just like you. God forbid.

And if you're so educated why would you call it mesquito chicken? It's mesquite chicken. Hello!

MER

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Sam's Club product pricing

This store transferred a jewelry item for me (as they did not carry it) from another Sam's Club and insisted on charging MORE than what the item was selling for at the other Sam's. There was no reasoning with them that this was unfair practice, particularly since they don't even have the product. They say they'll price match the competitor but they cannot even be fair with their own pricing. Sam's club cheats their customers.

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noneofyerbusiness
alaska, US
Feb 09, 2010 12:13 pm EST

Just like tobacco or just about any item, items costs different amounts in different places! it is not that it is unfair, it is how it is!

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9:11 pm EDT
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Sam's Club employees being a little too friendly with each other

do you really know or want too know what goes on in the stores at night? ie...employees having extra marital affairs in your friendly supermarket freezer...or maybe the owners in bentonville would like to hear about the thieving ...i.e...employees swiping cards for employees not there to get their hours in...hmmm...there is proof and documentation for it all...lmaybe samsclub should really look into who they hire...check out store #6671...there has been complaints about it b4 but nothing has been done

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Don'tBeAMoron
Tyler, US
Sep 05, 2010 6:15 pm EDT
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Shut up, [censor]. You sound like an unintelligible [censor].

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12:48 pm EDT
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Sam's Club extended warranty

I bought a laptop in 2006. I use it for business, so I got the extended warranty. Sure enough, it failed. And I sent it in. When I sent in the laptop I asked the "Help Desk" how long it would take. I was told no longer than a month.

Two months later, I have sent my laptop back to the repair place three times now and it is still not fixed. The laptop is still there and the technicians told me that it could still take another 5-10 days to fix it.

When I called to complain that I had been without my laptop for 2 months and counting and that I was losing business. The Help Desk representative told me I would have to wait for the computer to be returned. Then have it fail again (as it will, since I've gone through this three times). Then I would have to have customer service submit a claim for a boy out. All of which could take up to another month.

When I expressed that this was unacceptable. I am losing time, business and money. And that I got the warranty so I wouldn't HAVE to lose time, business and money due to a laptop. The only solution the customer service representative could offer was to submit a buyout claim, which he told me would be rejected and then it would just go back to the repair place. Meaning, their only solution is just another waste of time and money.

They are unhelpful. Rude and simply waste my time. If you purchase something at sam's do yourself a favor and don't buy the warranty, all you are paying for is a headache.

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Tleyva
Bakersfield, US
Apr 19, 2010 3:38 pm EDT

Sam's club Extended warranty provider sucks ! My LCD TV broke a month ago and I immediately called the extended warranty place and they gave me the address of a local repair shop. I took my tv in and it has been there ever since, probably disected some where on a table. The story the repair shop gave me was that the wrong part for my tv had been delivered to them. They also said that I would have to call the warranty service center for status. I called the service center and I was told that the part had been sent off to the repair shop. Two weeks have gone by now and the part has not arrived. I called the service center again and they told me that the part needed for my tv had to be rebuilt. Can someone please tell me why this information was not made available the very first time they sent out for this part? I imagine that when you order a part and if it's no longer available shouldn't their system raise a red flag and say hey this part needs to be rebuilt... I keep calling the warranty center for status and they keep telling me that someone will call me back with status. I asked that once this part is "rebuilt" that they ship it over night and they tell me it is not up to them to make that decission. Well, my tv has been there ever since. I actually had to go out and buy a new tv. I will never buy an extended warranty from Sam's club again. And like some of the post above say... they are a big company and they think they can get away with treating us like that. Well, I think I will make a complaint with Consumer Affairs and where ever I can be heard. This Stinks ! I'm willing to bet if I took my tv to an independent repair person, my tv would have been repaired already. AAAAAARRRRRRGGGG !

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Sam's Club returning damaged online purchase

I have loved every Sam's Club I've ever shopped at--until this one. Every single time I go in there the lines are 4-5 people long and no one is opening more lines and I inevitably get stuck behind someone who doesn't speak English or has three items that all require manager price changes or a big cartful with six separate transactions. Last week, it took a couple 25 minutes to ring up three items with all their issues. Ugh.

But today took the cake.

I had bought a camera online at http://samsclub.com and straight out of the box it had a huge scratch on the LCD screen. I could NOT live with that, so I took it back (first making sure the instructions allowed me to return online purchases in-store). It was a Saturday. I was told that since I paid with a Visa (and brick and mortar stores don't deal with Visa), they couldn't call [whoever they needed to call] to process the return. Ooookay, somewhat plausible reason, but still a pain.

So I went back on the following Monday and first they tell me that I have to take it to Photo. I went to Photo and there was a sign saying "Back at 12:30." Um, no, I'm not waiting 25 minutes, so back to Customer Service--where it was like they had never ever returned anything purchased online. No one knew what to do and they had to get other people involved. She asked where the memory card was. I say that camera doesn't come with one. "No, the one listed here" and she pointed to the receipt. Oh, you mean the other item on the order? I'm KEEPING that. Okay.

So they finally get it worked out (20 minutes later) and show me my return amount, which was MINUS shipping and handling. Ohhhhh no. I said "The item was damaged, I was told I would also get the s/h back." The girl goes off to check (i.e. ask someone else). Nope, she tells me the box wasn't damaged. I said "But the ITEM was damaged." She checks again [with another employee] and the answer is still no. You got it--they were refusing to refund my shipping because the product BOX wasn't damaged, even though the actual ITEM was. The girl who was helping me was very nice, but the other woman she was asking was showing attitude (I could see it from where I was standing), like "Who does she think she is?" type of thing.

Seriously? I was ready to ask for my membership fees back. But I asked to talk to a manager.

She came over and I repeated my story--that there was a SCRATCH on the screen, the item was damaged, and I should get ALL my money back. You could tell she wasn't buying it, either, and basically told me (implied) that anything you buy online at SamsClub.com you never get refunded shipping when you return it.

WHAT?!

But then she agreed to give me a gift card (somewhat begrudgingly it seemed), since they couldn't actually process the refund (due to it being a Visa) and they couldn't do it online [for whatever reason].

I tried to have a reasonable chit-chat type conversation with the manager to get clarification on their return policies and you could tell she didn't want to be dealing with me and she thought I was scamming them.

I should have just ate the $10 shipping and asked for my $40 membership dues back...I would have been $30 ahead.

Just another reason I am NOT renewing my membership.

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Sam's Club horrible attitude

Today at the Sam's Cllub in Tucker Ga, I got off work at 8pm and hurried to Sam's Club arriving at 8:15pm (they close at 8:30). I got out of my car and an associate gathering shopping carts told me they close at 8:30... I smiled and said yes I know. Then he said "well, what time do you have?" with a horrible attitude, and I yelled back 8:15! He then cursed at me!

I tried to ignore this but I will be calling the store manager tomorrow morning. I bought what I needed and was back at the car at 8:30.

Is this how they train people to work at Sam's Club?

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Still_Hopeful
North Florida, US
Jul 17, 2010 9:53 pm EDT
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The OP clearly wrote, "I bought what I needed and was back at the car at 8:30."

So, yes, is the answer to your question.

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uhhino
Scranton, US
Sep 20, 2009 7:05 pm EDT

we're you out by 8:30?

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Sam's Club cafeteria-not enough help

MY WIFE STARTED WORKING IN THE CAFETERIA AT SAM'S CLUB ONLY TO FIND THEIR ISN'T ENOUGH HELP. ONLY THREE PERSONNEL TO WORK SEVEN DAYS A WEEK. SHE HAS TO WAIT ON CUSTOMERS, FIX THEIR FOOD, CLEAN AND STOCK EVERYTHING FOR MORNING SHIFT, CLEAN OUT ICE CREAM AND POP MACHINE, SWEEP AND MOP FLOOR PLUS MORE. BECAUSE SHE IS SO BUSY BY HERSELF; SHE ISN'T GETTING HER BREAKS AND HAVING LUNCH AT 20:00PM WHEN SHE CAME TO WORK AT 14:00PM. BELIEVE MANAGEMENT NEEDS TO SOLVE THIS PROBLEM. MANAGEMENT STATES THEY ARE GOING TO HIRE MORE PERSONNEL BUT DON'T HAVE ANY MONEY? WIFE WORKED FOR SAM'S CAFETERIA IN 2005 AND NOTHING HAS CHANGED. DOING MORE WITH LESS AND MAKING THE EMPLOYEE BECOME STRESSFUL AND OVERWORKED. DIDN'T GO TO MANAGEMENT BECAUSE WE ALL KNOW WHAT MAGEMENT WOULD DO-DON'T WE.(NOTHING)

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Don'tBeAMoron
Tyler, US
Sep 05, 2010 3:14 pm EDT
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Couldn't agree more. Some of the laziest [censor] I have ever seen are Sam's Club managers.

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Sam's Club awful place to shop

My husband, baby and I visited Sam's Club #6204 today to stock up on some items we needed. While there we picked up an adorable set of "sock monkey" type toys for the baby and put them in the cart with him to play with while we shopped. The set was supposed to be held together by a piece of plastic, but on this set the plastic was missing. When we got in line the cashier, Jennifer, was being very unfriendly and just basically rude to the people in line in front of us that she was checking out. Her voice and the look on her face was all attitude. When we started checking out I got the toys from the baby and explained to her about the plastic. She very rudely informed me that she needed two that were attached. Not because of a barcode or anything, because the barcode was not on the plastic...she was pretty much just being difficult. I went and got a different set that was attached and when she rang it up she huffily tossed the baby's new sock monkey toys on top of the meats in our cart. I couldn't believe it. I have never been treated that way at Sam's before today. It made me just mad enough though that when the time comes to renew our membership next month I might just opt out. I don't want to shop somewhere that allows employees to treat their customers like dirt.

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JennHeifer
Poo, US
Aug 28, 2011 11:11 am EDT

Wow! I'm flattered! This thread really did well! I am the infamous Jennifer :-) I was able to find this after Googling my name and Club # Well, I've since quit Sam's. I finished school and have been a nurse (thank god!) for almost 2 years now and don't have to deal with crummy ### customers anymore. Thanks everyone who defended me. And to the lady and her husband and ugly monkey baby, thanks for pushing me even harder to get the hell out of that business and further away from having to deal with people like you. I think everyone should work retail, cashiering, serving, etc to really appreciate the fact that you can't fix stupid, and that we work our ### off for minimal pay, and it's not that we don't like our jobs, it's that we don't like [censored]es. Sorry I missed this thread when it was hot... I guess I'll check it again in another couple months and see what someone is saying about me...

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joey0923
, US
Dec 19, 2010 2:44 am EST
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i forgot to put *know in between dont-[censor] in last comment.

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joey0923
, US
Dec 19, 2010 1:39 am EST
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so when your a customer stepping into a store i guess you dont [censor] either? [censor] [censor]! stfu [censor]-made redneck [censor].

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joey0923
, US
Dec 10, 2010 9:49 pm EST
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gesserfan your the [censor]...i'm a combat veteran. and yes i have worked retail before and i am also working in retail right now. i have about 10 yrs experience in retail. the customer is always right because they are the ones spending the money that keeps our businesses and shops open. therefore, keeping us our jobs. believe i know how bad customers can be. we as employees are also consumers as we go shopping at places too. you want the best value for your hard-earned buck and you want quality and you expect courteous service. i had a tough customer today but i just dealt with it and let it go. sometimes customers come in and are having a bad day and they want to take it out on someone. if that someone happens to me i will deal with it in the right way...pass them off to someone else.

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joey0923
, US
Dec 09, 2010 1:27 am EST
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the customer is always right.

Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Sep 16, 2010 3:00 pm EDT
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DisputerMoron,

Would love to add you to the suicide statistic. Please go "off" yourself. Thanks for your input on the situation there, John Madden. You may have missed the picture above that clearly illustrates the barcode on the product. That's understandable being as that you are also a [censor].

Sincerely,

Reality.

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The Disputer
O'Lando, US
Sep 16, 2010 2:18 pm EDT

Hilarious to follow the posts on here. I'd love to see the suicide rate at the "psychiatrist clinic" Don'tBeAMoron "works" with.

It reminds me of the Geico commercial, "Does a former Drill Sergeant make a really bad Psychiatrist?"

I would assume he is really someone who gets his jollies by provoking stupidity in easy subjects online - not a troll perse', but pretty close. NOT saying you are one of the "stupid" or "easy" subjects. In this case I would say that you won.

He called you stupid, went down from there for him in this scenario.

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tosha5252
Fort Worth, US
Sep 16, 2010 11:19 am EDT
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why didn't she just get a set with the right information on it in the first place?..the lady states that she felt the need to let the cashier know that the plastic piece was missing...therefore, it was something that either the cashier needed to scan, or a piece of the toy that was missing(maybe she thought she could get a discount?) and why allow your child to play with something that you have not paid for, and have not washed first? basically, this lady did not do the right thing, and is whining and complaining about being treated like garbage by making stupid generalizations...I hate it when people do that...I love Sams

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Don'tBeAMoron
Tyler, US
Sep 13, 2010 4:29 pm EDT
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Dear [censor],

Sorry for the delay with my response. Family vacation down near Houston. Coincidentally, we were able to observe the fact that you were incorrect first hand. Please exterminate yourself.

Sincerely,

Society.

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WestMorgan.
Fairbury, US
Sep 11, 2010 2:59 pm EDT

To the idiot that replied don't judge all Sam's Club employees based on one person. Well we do and if you don't like it get a better job. People who work in fast food don't know how to read, no do people working in retail.

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5:53 pm EDT
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Sam's Club treated like a criminal

I was treated like a criminal at the Mishawaka, Indiana Sam's Club store by manager Dywayne Johnson because I tried to purchase alcohol and my 19 and 21 year old children were with me. He refused to sell me alcohol to me even if they left the store and returned without the children. In the next lane was a lady with a small child in the cart buying wine and she was not questioned and allowed to buy these items. Mr. Johnson stated to me that since my 21 year old Sam's presented her card we neither one could buy alcohol due to the fact that we had a minor with us. He stated it was Indiana state law. I was not allowed to make my purchase even though I am 60 years old and member in good standing with Sams club.

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copernicus2009
, US
Feb 26, 2010 2:15 pm EST

It's called a 3rd party alcohol sale, and it is VERY illegal. If the store were to get rolled by the police and/or audited, the cashier would be personally fined along with the store. No offense, but following the law to protect themselves and the store is more important than you getting your booze.

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noneofyerbusiness
alaska, US
Feb 09, 2010 12:28 pm EST

If there is any reason to believe you are purchasing alcohol for a minor, they HAVE to refuse the sale. It is the law!

You do not a RIGHT to purchase alcohol! Next time you should purchase it by yourself.

I agree that that is a pain in the butt, but it is not the Club's fault!

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7:08 am EDT
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Sam's Club rude cashier and stock boy

Friday Aug. 7, 2009 I went to Sams Club to purchase a generator. As I had researched the item on the internet the day before. As I was researching I realized my membership had recently expered so I renewed online printed my receipt. I was checking out on Aug 7, 2009 (after driving 45 min to get to this store) the cashier stated my mebership had expired so I explained I had renewed on line and gave her the receipt. She called a stockperson to take the receipt to customer service and check. We watched as he leaned on the counter and laughed with other employees and when he returned to our line said the computer didn't show anything. I said well you have my receipt showing I had renewed and he stated "sorry I can;'t do anything:" at this point I asked for a manager. The cashier said what do you want us to do magically make iot appear? I said this does not concern you I would like to speak to the manager. At this point the cashier says" I don't need your ### my firend died yestersday and I don't need this ###" as she walked away saying ###. I told the stock person I would go to customer service and request a manager myself. As I stood at the custmer service desk no one person would speak with me. I left the store and phoned the 800 number on the back of my card. The assitant manager did contact me at home to say she was sorry for my "problem" but she was the only manager at the store that night and she was busy. She stated she spoke with both the cashier and the stockperson. I told her if that was all she had to offer I would not be back to the store and I would take my complaint further, her response OK.
Whatever happen to a little customer service? all they had to do was call and give the confirmation # to resolve the issue.
Thanks
melissa king

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Update by Melissa K
Aug 11, 2009 7:13 am EDT

Should Be Vienna West Virginia

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Therealist
, US
Aug 16, 2009 7:02 pm EDT

First of all, I never understand why people who are driving extended distances to make a purchase out of a store don't CALL first to see if it is actually in stock in the store. These "locate in store" options on a lot of retail sites are all fine and well but it is still a dependent technology and of course a a lot of factors can lead to it being incorrect.

As far as the associate attitudes. Well, I'm sure they were thinking the same thing I just stated above. "Why are we calling a manager for an individual who couldn't take a common sense responsibility to follow up on something before coming in" I've thought it time and time again, and even posed the question to people who did the same thing you did, and all I ever get is blank stares as a light comes on in their head. And really, if the person's friend died? Give them a break, they are human, and yes, retail employees sometimes react too.

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5:57 pm EDT
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Sam's Club rude and abusive treatment by management

I had difficulty with the extended warranty on my plasma TV purchased from Sam's Club, but thankfully that nightmare has been resolved. My real complaint is the treatment my husband and I received from the assistant manager and the manager of our Sam's store. We have been called liars, people out to get something for nothing, and yelled at by the store manager over the phone because I called the regional office of Sam'a Club, and went over his head. He finally just hung up on me when I told him I would rather he not try to handle the problem. As difficult as the warranty company was to get this problem fixed, they consistently treated me with some type of respect. We were told that we would not be allowed to buy anymore electronics in Sams. This is after we just purchased on May 1, 2009, a Samsung 52" LCD TV, in addition to another 3 year extended warranty. He also said that he would rather we not do business with his Sam's Club. So my question is, when my card expires (I DO NOT INTEND TO RENEW) how do I go about dealing with this company about my TV. I also have printers, household products, Lighting, and probably a 100 more items of significant value I have purchased from this store, and not to mention the thousands of dollars spent on food, merchandise and prescriptions. I have been in a wheelchair for 24 years, and I am used to dealing with people like this, but until this experience I have never had even the slightest hint that Sam's was this kind of company. I thought the "out to get something for nothing" was a cheap shot. Just to let this unprofessional manager know, my husband and I have worked all our lives, and live off of our pensions and social security. I have never taken anything that I did not deserve, and I never will. This guy needs to go, and go fast. The assistant manager is also a problem, but he just takes the prize. I am not the only one who has been touched by this rotten customer service going on at our local Sam's Club. I have contacted Sam's customer service corporate, and the marketing manager is supposed to get back with me, but I contacted them 3 weeks ago, and that person never has never called me back. So I don't hold out hope that anything will be resolved.

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badly treated customer
Ocala, US
Aug 31, 2009 12:02 pm EDT

Sams Club should hire new people all the way from the top to the guy who cleans the toilet. Maybe the new people will know how to treat customers who are paying their salaries, instead of treating us like criminals.Maybe they will not hire ### like one in the Ocala branch who are totally uneducated as to how to keep customers coming back over and over.That stupid rule that they have where a husband cannot use their wifes card to do purchases was probably though of by some totally uneducated Idiot who probably fail every thing in high school(if he made it that far)You need to LEARN how to treat people like people and not numbers with no respect shown to us. Listen to what we say and not just fallow your own rules no matter how wrong you are. In this perticular store all you need to happen is for a Costco or BJs to come to Ocala and you people will be looking for a new line of work. So listen to our complaints or suffer the consequences.

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6:49 pm EDT
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Sam's Club refuse to honor warranty

Purchased 12V marine battery from SAM'S CLUB in Houston, with 1 yr free replacement, or 30 month prorated warranty...this is standard warranty given with most batteries no matter where you purchase them.

Battery went bad, SAM'S CLUB refused to honor warranty unless I reinstated my membership...which demonstrates why I cancelled my membership in the 1st place.

My experience has been after taking into account the membership fee, and unless you do just about all your shopping there, you are lucky to break even...buy 3 gal of hand cream to save a dime...please. Generally, I've found the same or better prices at local grocery stores without having to buy large quantities. They must be laughing all the way to the bank.

On principle, I did file complaints with both the BBB and Texas Attorney General's Office regarding the refusal to honor the purchased battery warranty.

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Lisa43
San Antonio, US
Dec 27, 2009 12:48 pm EST
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yep thats correct. At least someone notices Bigger isn't always better! I do have a membership there and do shop at sams, but I do not load my cart up like some. I think people don't realize the little amounts of savings for the membership fee.. Actually I think costco has better deals.

Anyway, I am thankful for this message about the battery. Iwas going to purchase a boat battery there for my husband. Now I will think about going somewhere ele.

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9:02 pm EDT
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Sam's Club unfair policy

I saw a writing desk on clearance but the price was more than I was willing pay and the manager stated that if I call in a few days the price may get lowered. I called again after couple days and they were right, it dropped dramatically. I asked if they can put a HOLD or if I can pay for it. They said that is not their policy so I would have to come in. I drive in within the half hour and someone happened to take it right when I was walking in. I complained to the managers and they said sorry - first come first serve.

I think this is very unfair since I requested it and cause I got there 5 minutes late, I missed it.

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noneofyerbusiness
alaska, US
Feb 09, 2010 12:22 pm EST

Sam's Club holds no merchandise for more than 24 hours, and does not hold clearanced merchandise at all!

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Redbirdwarrior
Raleigh, US
Jul 30, 2009 12:06 pm EDT

This isn't unfair, you are just a ###. As a former floor associate of Sam's Club, I can tell you that I have dealth with these kinds of "unfairness" claims before. Store Policy: YOU DO NOT HOLD CLEARANCED ITEMS. It is stated clearly at the customer service desk. If you wanted that desk that bad, perhaps you should have called at 9 AM when the store opened and went then.

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4:39 pm EDT
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Sam's Club scam and cheating

I went to Sams Club as a member, and ordered a set of 4 Michelin tires that don't stock for my 2003 Toyota Camry on April 10, 2009, and paid for upfront.

On April 14, 2009, I received a call at 4:10pm that the tire set was in, was told they were not busy, and I could go in and have the set installed in about 45 minutes.

I went in, paid the installation fees, and the car was driven into the bay area, while I stood behind the glass window outside the service area to watch the process. One tech on the east side of the car took two wheels to install, and another on the west side took the other two. The one on the east side -closer to my window post- looked nervous and in a hurry -even though I was told they close at 7:00pm- and when he installed the tire in the rim, and took it to the balance spinner, he stroke the alloy wheel rim 6-8 times with an all metal hammer where he put a balance weight. He, then, left the wheel spinning, while he fitted the second tire on its rim.

Upon fitting, the second tire, he returned to the spinning balance bay, and again stroke the alloy wheel rim another 5-6 times -without any further spinning!

I knew right away that a balance weight doesn't need about 15 hammer strikes to set in, and upon installation I took the car to the corner of the parking lot for inspection. I expected the weight to look really smashed, but it look pristine - no scratch. However, next to the balance weight, the alloy wheel was hammered flat!, and a piece had broken off!

I returned to the store within 7 minutes, but the technician who had broken my alloy wheel had vanished! I told Sandy, the cashier who handled the transaction about the damage, and she came outside to inspect the car with the technician who had installed the West side tires. They said that 'the broken piece came off when their technician pulled off the old weight!' But their nervousness, and the disappearance of the culprit technician right away -2 hours before closing time- showed that they knew about the damage done to my car, and they had the excuses ready. 'We have nothing to do with that, ' Sandy said. She then, brought a camera, and took a picture of the battered wheel for the back of the flat hammered spot that made the damage almost invisible to the camera - except the broken chip section. Then they told me that 'we have cameras everywhere, ' we will find out what happened.

A few days later, I received a message from David Horton, of Claims Management, Inc. (CMI) who told me he represented an insurer fro Sams Club, and lauded the good services to its customers. But from a letter I received from CMI, it doesn't look to me like an independent insurance carrier; it looks like a Walmart branch that disposed legitimate customers complaints, and probably get bonuses for saving Walmart money.

To add insult to injury, David called me two days later, and told me that he watched the tire installation video, and look at the damage picture, and there was nothing improper and no damage!

And that is the epitome of ARROGANCE of a behemoth company that can do damage to anybody, and nobody can tough them - even legally. That dawned on me because I watched some time back an NBC documentary in which a woman judge is Texas said she had issued several Court Orders to Walmart, but Walmart had ignored ALL OF THEM!

The Epilogue of this sordid Sams Club damage and denial to my automobile, and the inability even of the courts to make that behemoth beast comply or take responsibility for its actions, shall serve as a warning to all those who try to save a few bucks: You may save a few bucks, but you may also get much more damage to your car, and you will have no recourse - even with a lawyer. State courts, and state attorney generals are no match for Walmart. Only the U.S. Justice Department can tackle Walmart, but they have no jurisdiction on local consumer complaints.

The moral of the story on this [redacted]. The bigness of Walmart and Sams Club affords them the Power of Arrogance, the Power to defy State Courts, and the Power to Damage Your Car, and then ignore any legitimate complaint with impunity! Their bottom line is profit, and covering their damages will reduce it. Deal with them at your own risk!

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Sam's Club rude

On 5 June 2009 My family and I went to Sams Club in Catonsville Md. I was visiting from Tx.
We were there to purchase food for my Grandsons graduation. The Lady that checked us out was very, very nice. We purchased 6 Hugs and Kiss's but she only had 2 at her check out. She called over which I thought was a supervisor and asked her if she would get 4 more. Supervisor went over to another cashier and she had one. The supervisor took it but the cashier took it back and said it was hers. The Supervisor left. We waited and waited and finally she came back with
out any thing. The cashier, be fore she started some one elses order she came to us and said she hasn't come back?. We said no. So she went and found us the 4 more and apologized to us. Then to leave the three people in front of us was not checked but we sure were. I belong to SamsClub for over 4 years in Texas and use it for my Business. I spend around $600.00 to $900.00 every 6 to 8 weeks. Was this insindent because we are white? I really have a lot of respect for the cashier that waited on us. Thankyou Germaine Arneson

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azucita
albu, US
Sep 30, 2011 8:03 pm EDT

I entered your store with my 6 month old son.I asked and employee if they had a restroom. She then told me no public restroom and confirmed it with another employee. As I was shopping the same employee handed her keys to a male employee and asked him to open the restroom for a Caucasian lady..

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Margaret Rhodes
, US
May 19, 2011 3:42 pm EDT
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I worked in Macy's and we the employees are FORCED to ask customers to Open Credit Accounts, I lost my job because I didnt opened enough credit accounts :-( the economy it is bad..

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srchng4care
garland, US
May 19, 2011 5:12 pm EDT
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i know i think thats wrong also! if they dont want to they DONT WANT TO most people now a days have bad credit lol

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3:32 pm EDT
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Sam's Club poor customer service!

I placed an order on-line for some classroom tables. It took 4 weeks to get them delivered. When they showed up - they had brought me a patio set. When I finally got the tables one was damaged. I filled out the requested info they asked for, got an email that I would get another email telling me what to do for the return. I have never heard another word from Sam's - it's been 6 weeks. In the meantime I'm calling and trying to get someone to help me. Many phone calls later - the last was just a few minutes ago - they STILL can't/won't help me.

This kind of customer service is completely unacceptable. I will NEVER order from Sam's again - I don't care what I have to pay.

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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