Sam's Club
reviews and complaints

Claudia L. Hines

I visited Sam's today (October 7, 2017) and spent approximately $214.66. While in the process of preparing a meal, I discovered the ground beef was tainted throughout with a wonder fresh color on the outside. I am extremely disappointed that your store would put this product out. Not to mention I now have to make another trip to the Newport News, VA location which is extremely inconvenient and a distance from me in Hampton, VA. Please note I have been a loyal customer since 1997.

Obtaining a refund seems small compared to me having to make an additional trip to the store. You may contact me through email at [protected]@cox.net or [protected] to share a solution that will keep me as a customer.

I ordered 4 Michelin tires for my F150 pickup truck on [protected]. I ordered a spare also on [protected]. I was told they would arrive with in 3-5 days time at which point I would be notified of their arrival and I could go in and have the tires installed. I didn't receive any calls as of the 26th (7 days) and went to Sam's Club to see what was the delay/happening. The sales associate told me that the tires were not in and that they must have been ordered on the old ordering system but would let me know when they came in. Upon further investigation as to the delay in receiving the tires 3 of the 5 tires were in, setting on the special order rack. The sales associate told me the others should follow shortly but gave me no eta or clarification as to when that might be. I asked the associate to please put my name on the tires as to not have them sold out from under me as I noticed other tires had the customers name on them and he did not accommodate my request and said it was not necessary. Needing the tires as soon as possible and my lack of confidence that I would be called when the other 2 tires came in I had my wife stop by the store and check for their arrival and yes, they were all there but still no calls from the tire dept. notifying me that they had arrived. I came in to the store on Wednesday Oct. 4th to have them all installed.
When notified that the tires were mounted I was told that they could not find the tool needed to lower the spare so they could not mount that tire. Assuming that they even looked I left without getting the tire mounted. When I got home I looked and in plain sight, right in the compartment where the jack was located was the tool to lower the spare tire that they said they couldn't find and or was missing. Today Thursday Oct. 5th I drove back to Sam's Club and told the manager that the tool was in plain sight and right were it was supposed to be. Note my truck is clean, and in showroom like condition in and out, not messy or full of things that would make anything difficult to find. The manager told me that they don't look for anything as it is an invasion of the customers privacy. Are you kidding me! What is the point of being in the tire business if you make no effort to get the job done! If that is the policy then go the next step and ask the customer for help in finding what ever it is they need to do the job! I called another Sam's Club and also Les Schwab to find out if they would have got the job done and both assured me that they actively remove and install spare tires on cars regularly with no problems and that in their minds and mine, the associates in the tire dept. at Sam's Club (store #6622) lack customer service, order follow through and the ability to get the job done in a timely efficient manner.
Today all their tire machines are being serviced so again, my spare is still not mounted. I will never purchase another tire from this Sam's Club again, though I am small and I am sure insignificant to The Sam's Club tire dept. in the sheer volume of sales they do, they have lost my business, and the 5 cars and trucks that we own.
In this competitive world any company that does not put customer service first will certainly not grow sales and certainly not finish first.
Thank you
Robert Northam (member id [protected])
robert.[protected]@outlook.com

On Wednesday September 27, 2017 I entered SAMs club north Charleston SC. I then saw the above item number 942388 lifetime 8x10 shed for a store price of $899.00. Knowing this was a good deal I brought the tag up front in order to purchase this shed. They had us wait 45 min while they searched for it. Finally associate came back and stated they have four but couldn't find. He then told us trucks come in at 730am daily and that we needed to call everyday and check when it would come in. I asked if I could pay for it in full and pick up upon arrival and was told no. I then went back the next day and asked if I could purchase display and was told no call daily. I have called daily and today it is Thursday October, 5. When I called today I was told none were ordered and it would not be coming in. I then called corporate to voice my complaint and attempt the purchase. The associate simply said she didn't see this item and couldn't help me. Basically I have spent over a week of my time in store and on the phone only to be told constant misinformation. I have never found it so difficult to hand someone $900.00 in my entire life .I have also never had a merchant tell me to check back daily for a week strait only to be told a week later it's not ordered especially when I'm trying to pay in full up front for the item. I operate a small business and if a customer offered to pay in full I would not tell them to check back daily and waste there time

I was in your Roseville location on 9/23 and applied for a store card, which I was approved for. After having my order rang up at the register I was sent over to member services to complete my transaction, 45 minutes later they could not print my card therefore I now have a $120 plus order that I have to pay for with my debit card and was unable to receive the $25 off promotional discount at that time, had I not needed the items for a team event I would of left the items behind. Store manager and worker whom took care of me told me any store would still honor this discount once I received my card in the mail. Yesterday 10/3/17 I went to your Madison Heights location after another half hour wasted, I was denied the discount by multiple employees and your manager. I am completely unhappy with the service, disappointed that I wasted my time and money with your company as customer satisfaction is not a priority in your facilities. Clearly the training process needs to be adjusted somewhere along the way as this is not how people who "support" your company should be treated.

I called today the number on my prescription [protected] to renew it .
#6860097. The automated system responded that it will be ready tomorrow after 3 . I then took the option to see if i can get it earlier. It cam back and said it would be ready after 1:15 PM today 10/3. I drove 10 miles to Sams to get it. When I went to the pharmacy and gave my information the lady came back and said they couldn't refill it yet. I said that I was told on the phone that it would be ready as above. She said it wasn't her fault it was the computer. I don't buy that excuse. It is Sam's system and therefore responsible for the information. The Pharmacist chimed in and said She would refill but I would have to pay full price.
I have Humana with Walmart option. Your system said come down and get it. They were short with me. I was pissed off. Now I want gas money and 1/2 hour pat $35.00 for wasting my time. If Not you Sams is done with me and Humana. NEVER have I been talked to like that .

I order on line Samsclub.com a King Serta Perfect Sleeper Luxury Glenmoor Super Pillowtop Mattress Set Order # [protected]. on August 23, 2017. On the delivery date Sept 12, 2017 had two different size box spring see pics. one of them the width was small and the other width was wide. I refuse the order. I contacted SamsClub.com several times to see when they will deliver my correct mattress set. They kept telling me that someone will contact you. I haven't heard from anybody. The last call last week to Sams Club.com someone gave me a ref.# [protected] and said someone will contact you. I haven't heard from anyone. Very upset because I was hoping to sleep on my new mattress set by now. Today is Sept 25, 2017 and still no call. This will be the last time I will order from Samsclub.com
Trying to be very patience. I would very much appreciate my mattress set be delivered soon. Thank you

I had scheduled an appointment with Tire/Battery Service Center for Sunday, September 24, 2017 @ 1400 hours. Having an appointment seemed like the way to go since I only needed one tire and the price was way more reasonable than the dealer. I arrived at 1350 hours and the young man, Tony, said he would be with me in a minute. That minute turned out to be fifteen. Tony was assisting a customer purchase four tires so needless to say, it took longer and then Tony had to have an override in order to give a discount. During the wait for a manager to come over to do the override, a rather attractive young lady, Chantelle, I believe, came over to take care of this. She evidently was a huge discussion topic for Tony and another male who works in this area. It is rude and disrespectful to be assessing another's assets in front of customers. The other male asked if he could assist, it was relayed to him that I had an appointment at 1400 hours and he motioned for me to come over to the register. Still not able to get this started since Tony had tied up the computer.
Tony may have been the one my son spoke with on the 23rd to make the appointment. I have a device in my car that notifies me when my car has started. It indicated that my car was placed in the service area at 1435 hours. I had already done a considerable amount of walking around the warehouse so I requested to speak to a manager. Anna was the one who responded. She made the determination after speaking with Tony and company that I had arrived at 1420 hours and they did not know I had an appointment. Tony is the one who found it written down and said my name. Hmmm...I guess I didn't have an appointment or did I? I don't like the implication that I am a liar for one thing. Why did I schedule an appointment? Obviously my one tire was not a huge sale, I get that. Anna was condescending and patronizing. I made the statement that I would not renew my membership with Sam's club and she enlightened me that it was entirely my prerogative and if that's what I wanted to do, your choice. If this is how corporate wants to do business then please, condone your employees pushing customers away. Evidently you do not offer any type of management training nor do you discuss district managers names with your employees for complaint purposes. I have always been one to try one more time. I have done that on four previous occasions when I have returned chicken. The rotisserie chicken was raw, I took pictures and returned it to Sam's Club. My only regret, I didn't contact the Health Department and have someone come out and check. I know I won't return but I will get a membership with Costco. Thank you for allowing your employee, Anna, in assisting me in making that decision.

Called pearlridge store on Oahu yesterday to check on large cans of tuna we need for event serving 150 people.they checked and said they were out.while I was holding, they tried to contact Honolulu store, but got no response.i told them I would try.the result from 22 calls over five hours was customer service NEVER picked up, in fact the only Dept that picked up was bakery.two times I left my # and asked them to get a message to store mgr.or customer service to call me so I didn't make a trip to other side of island in vain.i got no response.22 CALLS OVER FIVE HOURS! Pearlridge was very courteous, Honolulu, not accessible and not interested in customer service.i would think that a couple.like Sam's would want to be accessible to the public, but this was the the case Sunday in Honolulu

Store# 6637. I placed an Order ([protected]) for 2 generators on Monday, Sept 18th. The order went through as I received an E-mail confirmation and a Charge on my Credit Card. The item was in stock (available) and plenty of them, when my order was placed. So far, so good.

Last night (Sept 19th) I drove for almost 2 hours to pick them up early, as I arrived early from a business trip. I spoke to Pedro and later to one of his assistant (guy) as Pedro did not come back to give me a straight answer. The assistant (a Very sarcastic and smarty pants individual) told me that they had sold all the generators (item#925291), and that my order was not going to be fulfill. He didn't event apologies nor did he tried to offer a solution. He made me fill as if it was my fault for putting such a too far-away pick up date/time (2 days?).,

Your system should tell you how many of those items are spoken for, and not allow the store to continue selling them without any control. I can understand if you sell them after the date/time I schedule them for pick up, but this is not the case.

I have it schedule for pick up for Thursday, Sept 21st at 1pm. I am expecting those 2 generators to be available for my order. I am writing a formal complain to your Corp office and with the Better Business Bureau.

I have 2 sons (1 & 3 years of age) and I can not afford to go without power with another Hurricane. I've been a SAMs member for many years and I've put my trust by placing this order, counting on your to come through for me.

I am expecting my 2 generators to be available tomorrow, Thursday, Sept 21st at 1pm.

Thanks for you attention. I'm sorry to say that I'm facing the crisis on the calls with ineligible new representative of Sam's club. There is too much long hold time and If unfortunately some one pick the call whether they disconnect the call or unable to Help. Please do something. I'm friendly member of Sam's club. I do have 6 memberships with the Sam's club. I'm really embarrassed since the past month.

Thank you

I went on line to sign up for a membership. It took my information and my bank information. Then when I press the complete button it didn't do anything. So I waited for a while and presses the button again. An error message showed up saying it was doing something and to not press the button again. It stayed stuck like that. I called my bank and it showed they charged me twice. I tried to log in but it wouldn, t show my membership. I called Sam's club local, they told me I had to have on line fix it. I called on line, they refused to help me. They said they could not do anything or refund my money. DO NOT SIGN UP FOR MEMBERSHIP ON LINE OR GIVE YOUR CREDIT CARD INFORMATION ON LINE.

When we checked out today Sept.13, 2017 at the Sam's Club in Topeka we felt like the checker was very rude. This was at 4:04 PM and we were not greeted with a Hi or Hello. Megan just glared at my wife wanting the Sam's Card. I pointed it out to her as I had laid it on top of the first grocery item on the belt. She just pushed the items to the end waiting for me to put the rang up items in the cart. When we had finished she didn't say thanks or anything other than " You're done your receipt will come out down there.", pointing at where the receipt comes out. All through the Sam's store there everyone is always so very helpful so we were kind of surprised at Megan's behavior. Of course we don't know what might be going on in this lady's life, but I hope her attitude improves at some point. We've shopped this Sam's for more years then I can remember. Thanks, Verlin Wichman

Ref. # [protected]. After spending way too much time on this, I consider giving up, but then I paid $138 for this item, and I returned the items in good faith.

After being put on ahold yet again for 30 minutes today, with promises of returning calls, after speaking with supervisors, etc. I am going to go ahead and report this to the Better Busines Bureau.

Hopefully, we can resolve this after spending 8 months on it.

According to my membership card I have been a member since 1992 but I have been shopping at your clubs for much longer than that. Tuesday, sep 5, I ordered a pc and additional service agreement from samsclub.com, order number [protected]. Wednesday, sep 6, an issue regarding my need for the pc changed my plans so I went online and cancelled the order, rather I thought I did. Soon after I received an email directing me to call and verify the cancellation and that if you had not heard from me the order would be cancelled sep 8. Then I received an email telling me my order had been cancelled, which later I found to be an untruth, making it appear there was no need to call. I checked on line yesterday morning, sep 7, to find the order still in processing status so I called and spoke with a representative who verified my information and at which time I verified the order should be cancelled. The rep told me they cancelled the order. I looked again yesterday evening to find it still in processing status. I again called, the rep verified my information and told me the order had not been cancelled and the ticked had been closed, so much for trusting your online service. Now the rep tells me it takes 24 to 48 business hours for the order to be cancelled which means I am 12 hours farther behind. She reopened the ticket and escalated it, reference # [protected]. I made it clear how displeased I was, livid actually, and asked that she open a complaint ticket, reference # [protected]. I commend the young woman I spoke with the second time as she was very helpful, she even found a manager that I could complain to. Now I see that the "square trade" agreement is in a shipped status, what a bunch of...! Point of all this is I want the ordered cancelled, I want my money released back to me, and I will never ever purchase anything from samsclub.com ever! Right now costco is looking really good. I know the loss of one customer is nothing for a behemoth like walmart/sam's, likely this will go right into a circular file and if anyone at your dysfunctional organization reads it they will add it to the pile of look what this ignoramus thinks of us. If you have the stones I would like the chance to speak with one of your representative, my cell number is [protected].

Yours not respectfully at all,

Tony galletta

My husband and I bought an apple pie earlier today from your West Worth location and there were little pieces of plastic in the pie. It concerns me that it might hurt somebody and I urge that they be removed from the shelf. My experience at sams is always great, wonderful customer service. Great people and great prices.
But seriously there's PLASTIC in the pie. Get rid of it.

I order 4 things online on may 26th, 2017 (order [protected]). I received on June 12th one gear drawer from my order. On Sam's Club packing slip ([protected]) it said 2 and on seko (delivery waybill [protected]) it said one. So I received and sign for 1. It was damage so I call back and they give me a RA number [protected] and Seiko came pick it up on June 30th on waybill 4407018369R and they send me another gear drawer to replace the broken one. On July 12th I call back because I was still missing one item from my original order, the lady call Seko and found that Sams Club had ship 2 but Seko only delivered one. She was supposed to call me back to find the missing one and she never did. I call three different time after that over 2 month and after I tell my story, they put me on hold to check and at some point They hang up each time.
My sams club member number 101 42120 [protected]
Each time I request for the gear drawer but right now I want a refund.

Thanks Christian Vachon

I been at sams club for a year never broke rule always on time came in when somebody need me. All of sudden in February I was seen shopping in target my friend was convicted theft which I don't know why they blamed me just being around her. So I been out work from February-September meaning eight months. So I was placed on diversion program which is not placed on my background. I had took paper up there they said they give me call it was 2 weeks I had call see if still can work. I was disappointed. So I'm finna sued sams club. The da at the police station said if that's not enough he writer letter what's going on they wanted clear off program which is year.. I'm finna draw unemployment. This worst experience with job ever! No type of communication what's so ever! No reason fired me!

I'm sitting on hold with their customer service as I type this complaint. I have had about 30 minutes since the last person transferred me to their "supervisor" to mull this over and since there seems to be no end in sight to this current round of phone tag between representatives I figured, why not? First off, my order number is [protected], it was for a 33 piece set of flowers for my first, and hopefully only wedding. The flowers were ordered weeks ahead of time, and after following company instructions for when our wedding would take place, we decided a delivery date of Friday, September 1 would be the best bet. The big day came and no flowers. Fed Ex couldn't find their truck, which I agree is no fault of Sam's Club, what followed next definitely has been. When the box was tracked down and the box delivered, I only found half of my order inside. Pictures were taken, I called Sam's club multiple times. Every single call made between the 1st and today was dropped after I was promised to be sent to the right person. I have written emails and submitted complaints every day as well, no answer yet. Currently I am in the process of being transferred to a supervisor because their call center representative said it wasn't her fault I waited so long to file a complaint. There is the real kicker. All of my calls, all of my messages haven't even flagged importantly enough on Sam's Club's radar to even warrant one note. Not one. I asked if they would like copies of everything and here we sent... on hold again. Let's see where this one goes.

I frequent my local Sam's Club in Clarksville TN, and typically want to fill my gas tank while there, or anywhere in the area. Again today, which is at least half the time I stopped at your gas pumps, you have an agent sitting in the house, and yet the pumps are out of printer paper. As I want a receipt, again as every other time I stop, I pull off and don't make the purchase. The absolute only reason that the pumps should be unable to print a receipt 99.9% of the time would be that there is a scam in place to charge people either more than they pumped, or the ability to run a charge again later, especially when you have personnel on duty!

Sadly, I've spoken with local management several times in the past, and there are always excuses and guarantees that it shouldn't be that way and they will look into it. This time, I phoned and after more than six minutes on hold waiting for a manager to pick up, I hung up. I'm trying to figure out why you want to charge more and sell upgraded memberships when this is a continual problem as is the fact that you took handicap parking several years ago to make Member of the week and special employee slots when those of us who have major handicaps are forced to return when we can obtain parking or park way out in left field so that we can ambulate since we need the wide space to utilize the car door in order to get out of the car.

Well I received a Sam's credit in the mail after call the brochure getting it authorized so I asked if I could add my daughter and could they send her another card they said yes well I received my card hers came later I used my card and when she went to use hers she was not able to the customer service told her that her and I had the wrong numbers on our card, So I called Sims credit card people to tell them how pissed off and how embarrassed I was that my pregnant daughter couldn't get food that day for her and her 7 month old child the only thing they told me what it was a mistake and they apologize and when I asked how the hell did this happen they didn't no. I expect someone to call me back about this I am mad as hell